Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

1Password vs Passwords

1Password 4.6★ · Free + IAP 75
Winner 1Password
Passwords 4.7★ · Free to download 60

1Password offers more comprehensive features and cross-platform support, making it a better choice for users needing advanced password management, while Passwords is a simpler, built-in option for Apple users.

Full reviews: 1Password · Passwords

1Password, despite recent price increases and some reported bugs, is praised for its robust features, security, and cross-platform compatibility. Passwords, Apple's native solution, is appreciated for its basic functionality and ease of use within the Apple ecosystem, but lacks advanced features and has some autofill issues.

Head to head

Features & Functionality edge: 1PasswordR9R10R17R18
1Password 1Password is lauded for its comprehensive features, including SSH key support, passkeys, CLI integration, and robust security, making it more than just a password vault . Users appreciate its ability to manage family accounts and assist with estate planning R17. However, some users find it complex, with difficulties in basic tasks like finding logins or deleting entries R9R10R18.
Passwords Passwords is valued for its basic function of storing passwords and its simple UI . However, users frequently request features like folders for organization, secure notes, license storage, and credit card management R66R67R73R102. Its password generation lacks control over length and character types, leading to frustration .
Ease of Use & Reliability tieR2R4R7R10
1Password Many users find 1Password easy to set up and use, especially for autofill and managing family accounts R2. However, recent reviews highlight significant issues, including problems with Safari autofill, app freezing, sync failures, and difficulty with family account setup R4R7R10. Some find the interface complex and counterintuitive R10R18.
Passwords Passwords is generally seen as a basic, easy-to-use tool within the Apple ecosystem . However, it faces reliability issues, with passwords not saving or being recognized . Autofill functionality is inconsistent, sometimes failing to work or replacing old passwords incorrectly . Users also report problems with syncing after iOS updates .
Price & Value edge: 1PasswordR4R6R12R14
1Password 1Password is praised for its value by long-term users, especially for family plans and advanced features R14R17. However, many recent reviews express significant dissatisfaction with price increases, with some reporting a 33% hike R4R6R12. This has led several users to consider or switch to free alternatives .
Passwords Passwords is a free, built-in Apple feature, which users appreciate . The value is inherent in its inclusion with Apple devices, though some users find its limitations make it less valuable than third-party paid options R102.
Customer Support tieR1R4R5R7
1Password 1Password's support receives overwhelmingly negative feedback. Users report slow, unhelpful email-only support, leading to frustration and unresolved issues R1R4R7. Some users have lost data or been unable to cancel accounts due to poor support R1R5.
Passwords As a native Apple app, Passwords does not have dedicated in-app customer support. Users experiencing issues would typically rely on Apple's general support channels or community forums, which are not directly reflected in these reviews.
Pick 1Password if

you need a feature-rich, cross-platform password manager with advanced security options, are willing to pay a subscription, and can tolerate potential recent bugs and support issues R2R14.

Pick Passwords if

you are deeply integrated into the Apple ecosystem, prefer a free, basic password management solution, and don't require advanced features like secure notes or custom password generation .

Evidence note: Passwords (App B) is Apple's native password manager, which explains its 'Free to download' status and its deep integration with iOS. Many reviews for Passwords are very short, vague, or seem to be about the general iOS experience rather than the app specifically. 1Password (App A) has more detailed feedback, both positive and negative, reflecting its status as a dedicated, paid third-party solution.

Frequently asked

Is 1Password worth the price increase?
Many long-term users of 1Password are questioning its value after recent price increases, with some reporting a 33% hike R4R6R12. While some still find it worth the cost for its comprehensive features and family plans R14R17, others are migrating to free alternatives due to the increased expense .
Does Passwords (Apple) offer advanced features like folders or secure notes?
No, Passwords (Apple) currently lacks advanced organizational features like folders or the ability to store secure notes, licenses, or credit card details beyond basic password entries R66R67R73R102. Users frequently request these additions to make it a more complete password management solution.
How good is 1Password's customer support?
1Password's customer support is widely criticized in recent reviews for being poor and unhelpful, often limited to email communication R1R4R7. Users report long response times, unresolved issues, and frustration, with some even losing data or being unable to manage their accounts due to inadequate support R1R5.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] 1Password 3/5 · US What happened???: This app used to work really well but it has succumbed to the bloat so many other apps have. Basic things like finding a login are mystical… No search box unless you go to each separate category, for example.
  2. [R10] 1Password 2/5 · US Complex and counterintuitive: Tried using this for my family. Spent hours setting up and changing passwords only to have constant issues across family members, multiple devices and multiple accounts for same websites. If I can easily back away from this i will
  3. [R17] 1Password 5/5 · US Life-saver for the sandwich generation: As someone in their 40s, not only do I appreciate not having to remember my own passwords, but this app has saved me hours upon hours of tech support for my parents. My dad passed recently and unexpectedly, and being able to access his accounts has made the logistics of death so much easier than it otherwise would have been. More than worth the monthly cost.
  4. [R18] 1Password 3/5 · US Not easy to use: Still can’t figure out how to delete entries in the app. Why does it have to be so hard? Why does it show me SIX entries to eBay most of them wrong? How do I clean up this mess? And I don’t need this “unlock every 14 days” - dudes, there is more important stuff on my device accessible without this. Like via Face ID.
  5. [R2] 1Password 5/5 · US Love 1Password!!: I have been using 1Password for a couple of years now and it is hands down the best password management tool I’ve used. It makes keeping track of all my passwords a breeze and it’s super secure.
  6. [R4] 1Password 2/5 · US From Hero to Zero: Usually when you pay at the high end for a simple password manager, you expect better service. Since they raised the price by 33%, this app fell off a cliff. Support is abysmal despite no doubt seeing all these responses asking you to email them. Trust me, that’s another interminable situation. Has significant issues with Safari it never used to have. Cannot recommend under any
  7. [R7] 1Password 2/5 · US Unacceptably poor on Mac: Update: developer responded asking me to contact them. But I had already reported these problems to support without much progress. Response was either disingenuous or just out of touch.. Once THE pwd manager for Mac, now terrible. Often opens new tabs in Safari with "welcome" screen... why? Several times in the past year it was unable to fill credentials on sites. (Unacc
  8. [R6] 1Password 3/5 · US 33% price increase for long-term loyal customer?!: Just learned new price for 1Password increased 33%. Feels like a smack in the face for being a long-time loyal customer. Great app but pricing / loyalty team needs to an upgrade! Really disappointing :(
  9. [R12] 1Password 3/5 · US Good app and service, but: Genuinely, great app. Works well. Desktop app and addon works well. However, the price increase from 30 to like 60 bucks is ridiculous. Will be moving password managers.
  10. [R14] 1Password 5/5 · US Great Resource.: I started using 1Password over 6 years ago at the suggestion of several IT friends and clients. It has been a great tool for both work and personal accounts. I recommend it to all my friends and clients. Well worth the very reasonable cost!
  11. [R1] 1Password 1/5 · US 10 Years of Data Lost. Poor Support: 1Password, after an update that they recommended, could not recover 10 years of password data. Nearly six months later I am forced to rebuild this info. Email help only is not enough and very frustrating.
  12. [R5] 1Password 4/5 · US Want to cancel account: I want to cancel my account but since I never have used it I can’t get into the website to cancel it. Help!!!
  13. [R66] Passwords 3/5 · US No folders: This would be a perfect app if I could create folders. I created shared folders that I did not share with anyone. The problem is with the new pass keys. I keep getting warnings that I shared my passkey and password with other individuals which I stated I did not. It would be great if we could add folders to sort passwords. I am legally blind
  14. [R67] Passwords 1/5 · US The worst pass app I have seen: Please add a filter “unassigned” for passwords that weren’t sorted. Did you have a basic user flow test of that app? This is a must have feature, and after two years, you don’t have it.
  15. [R73] Passwords 2/5 · US Needs Mire: Would be nice if it included secure notes, license, and credit cards
  16. [R102] Passwords 3/5 · GB Getting better but…: Very useful and much needed feature that previously required 3rd party apps. However some additional features are missing such as being able to store custom fields and notes that are not linked to a password.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store