Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

1Password

55
User verdict / 100 High confidence Divided

1Password is still considered a highly secure and reliable password manager by many long-term users, but recent updates and significant price increases have led to widespread frustration over bugs, poor customer support, and a decline in usability.

4.6★ lifetime (19,995) Free + in-app purchases since 2022 by AgileBits Inc. updated 0.3 mo ago recent negative 59% 120 reviews across 4 regions
Price Increase Bugs & Performance Customer Support Usability & UI Security & Reliability
5★237
4★59
3★99
2★144
1★417
recent reviews across 4 regions, vs the 4.6★ lifetime average

1Password is a long-standing password management tool praised for its security and cross-platform functionality. However, recent reviews highlight issues with increased pricing, buggy performance, and unresponsive customer support, causing many users to consider alternatives.

What users like

  • Highly secure and reliable for password managementR1R17R106R127
  • Effective for managing passwords across multiple devices and for familiesR1R31R37R105
  • Good UI and integration, especially with browser extensionsR59R91R183R187
  • Useful for managing sensitive information beyond just passwordsR17R106R145

What users complain about

  • Significant price increases, up to 33% or more, alienating long-term customersR3R44R61R121
  • Frequent bugs and performance issues, especially with Safari integration and autofillR4R7R13R23
  • Customer support is widely reported as poor, slow, and unhelpful, often email-onlyR2R3R9R30
  • App has become less intuitive and more complex, with poor UI changes in recent versionsR5R49R53R223
  • Difficulty with account recovery, especially if the master password is forgotten or Face ID failsR11R35R45
  • Issues with syncing across devices and setting up family accountsR7R26R103R157

Latest update · v8.12.26

What the developer says changed (the verdict above weighs this against what reviewers report):

- You'll now see the share sheet when you submit diagnostics instead of the default Mail app new message pop-up. [[#ME-873]] - We've changed the audit event that's logged when an item is moved or duplicated between 1Password accounts to an Export Vault event. [[#EE-2236]] - We've improved an error message shown on the lock screen for a specific SSO-related unlocking issue. [[#AUTH-1883]] - We've fixed an issue where the number of steps remaining in the setup flow on the Home screen didn't match the actual steps remaining. [[#UL-219]] [[#UL-93]] - We've fixed a small visual issue on the Set Up Another Device screen where the background didn't extend all the way to the bottom of the screen. [[#ME-920]]

Recurring themes

Price Increase negative
Many long-term users are upset about recent price increases, with some reporting a 33% hike or more, making them feel unvalued and leading them to seek cheaper or free alternatives like Bitwarden or Apple Passwords.R3R44R61R71
Bugs & Performance negative
Users report numerous bugs, including issues with Safari integration, autofill failures, app freezing, slow loading times, and syncing problems across devices. Some note a decline in stability compared to previous versions.R4R7R13R21
Customer Support negative
A recurring complaint is the abysmal customer support, characterized by slow email responses (days to weeks), lack of phone support, unhelpful advice, and difficulty resolving complex issues like account recovery or billing discrepancies.R2R3R4R9
Usability & UI negative
Many users find the app less intuitive and more complex than before, citing issues like missing search bars on the home screen, confusing navigation, difficulty deleting entries, and a generally clunky user interface, especially in version 8 compared to 7.R5R42R49R51
Security & Reliability positive
Despite recent issues, many users still praise 1Password for its strong security, reliability, and effectiveness in managing passwords and sensitive data. It is often recommended by IT professionals and seen as a 'life-saver' for individuals and families.R1R17R22R31

Who it's for

1Password is for individuals and families who prioritize robust security for their passwords and sensitive information across multiple devices and are willing to pay a premium for a feature-rich password manager R1R31R37R105. It is not for users who are on a tight budget, expect flawless performance with every update, or require responsive, human-led customer support R3R30R71.

Evidence note: The recent reviews skew heavily negative (58.7% negative), which contrasts with the lifetime rating of 4.56. This indicates a significant downward trajectory in user satisfaction, likely driven by the recent price increases and reported bugs. The developer notes for the latest update are minor and do not address the major complaints about pricing, bugs, or support, and some reviews contradict claimed fixes (e.g., Face ID issues persist despite general updates).

Frequently asked

Has the price of 1Password increased recently?
Yes, many users report significant price increases, with some long-term customers seeing their subscription costs go up by 33% or more, leading to dissatisfaction R3R44R61R121.
Is 1Password customer support responsive?
No, recent reviews indicate that customer support is generally poor, with email responses taking days or weeks, a lack of phone support, and difficulty resolving complex issues R2R3R9R30.
Are there issues with 1Password's usability or interface?
Yes, many users find the app's interface less intuitive and more complex in recent versions, citing issues like missing search bars, confusing navigation, and general clunkiness R5R42R49R51.
Does 1Password work well with Face ID and autofill?
Many users report issues with Face ID not working consistently and autofill features being buggy or unreliable, especially with Safari integration R4R6R13R23.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Love 1Password!!: I have been using 1Password for a couple of years now and it is hands down the best password management tool I’ve used. It makes keeping track of all my passwords a breeze and it’s super secure.
  2. [R17] 5/5 · US De lo mejor que puedes poner en un teléfono: Llevo usándolo más de 15 años cero problemas cero conflicto actualizaciones frecuentes multiplataforma en fin algo que no puede faltar al menos en un iPhone que se respete. No es solo un lector de contraseñas. Es una joya de aplicación siempre actualizado 200 % recomendado por un usuario intenso durante muchos muchos años
  3. [R106] 5/5 · US RELIABLE and EFFICIENT: I became a longtime user after going through 2 BAD experiences with other apps. One of which I saw on the App Store front page! Steer clear of hype when it comes to your PW security. 1Password is seamless to use on all of my devices. It never crashes. It keeps all of my sensitive info on-hand and secure. It even makes sharing PWs super easy and allows you to decide time
  4. [R127] 5/5 · US I rely on this app every single day: Absolutely love 1Password! I couldn’t do life without it. My husband and I rely on it daily and use it on all of our devices.
  5. [R31] 5/5 · US Life-saver for the sandwich generation: As someone in their 40s, not only do I appreciate not having to remember my own passwords, but this app has saved me hours upon hours of tech support for my parents. My dad passed recently and unexpectedly, and being able to access his accounts has made the logistics of death so much easier than it otherwise would have been. More than worth the monthly cost.
  6. [R37] 5/5 · US Lifesaver after parent’s death: A few years ago, I upgraded to a family plan and took on the daunting task of getting my parents’ passwords saved since they didn’t really have a secure system. This year, my father suddenly became very sick and ultimately ended up incapacitated in the few days before his death. As the account manager, I was able to recover his passwords for my mother as she had to
  7. [R105] 5/5 · US Would add one thing…: I love the functionality of 1Password - because I take care of my family and multiple devices and a network. I couldn’t do this without the help of this app. I find I use one part or another just about every day… which is saying a lot. I’m a caregiver, not employed - but working 24/7. This helps me stay on top of not just my 6 devices but my family’s. The only thing I really
  8. [R59] 5/5 · US Best password manager: I’ve tried a bunch of password managers and 1Password is still the one I keep coming back to. The UI is clean, fast, and doesn’t feel cluttered like some of the others. Everything is easy to find, whether you’re on desktop, mobile, or browser. The developer features are also surprisingly good. SSH key support, passkeys, CLI integration, and the way it works with GitHub/dev
  9. [R91] 5/5 · US Well designed: Overall well designed and engineered. Feels robust and all the features make sense.
  10. [R183] 5/5 · US Excellent!: Great UI, convenient, and safe so far, easily the best of the password managers I’ve had
  11. [R187] 5/5 · US Great with browser extension: I have used every popular password manager on the App Store. What keeps me coming back to 1Password is the browser extension. This makes inputting the data so much easier on the iPad and iPhones.
  12. [R145] 5/5 · US Can’t live without it: Easily the most important app on my devices and most valuable subscription.
  13. [R3] 2/5 · US From Hero to Zero: Usually when you pay at the high end for a simple password manager, you expect better service. Since they raised the price by 33%, this app fell off a cliff. Support is abysmal despite no doubt seeing all these responses asking you to email them. Trust me, that’s another interminable situation. Has significant issues with Safari it never used to have. Cannot recommend under any
  14. [R44] 3/5 · US 33% price increase for long-term loyal customer?!: Just learned new price for 1Password increased 33%. Feels like a smack in the face for being a long-time loyal customer. Great app but pricing / loyalty team needs to an upgrade! Really disappointing :(
  15. [R61] 3/5 · US Good app and service, but: Genuinely, great app. Works well. Desktop app and addon works well. However, the price increase from 30 to like 60 bucks is ridiculous. Will be moving password managers.
  16. [R121] 4/5 · US Love the App - Hate the Price Increases: I’ve used 1Password almost since the first day it rolled out on the App Store. Love what it does, how it works across all platforms, the information it stores. Hate how over the years the price has increased and now to the point that I can’t afford to continue with it. I understand the cost of running a business. I own one myself, but at some point it s
  17. [R4] 2/5 · US Unacceptably poor on Mac: Update: developer responded asking me to contact them. But I had already reported these problems to support without much progress. Response was either disingenuous or just out of touch.. Once THE pwd manager for Mac, now terrible. Often opens new tabs in Safari with "welcome" screen... why? Several times in the past year it was unable to fill credentials on sites. (Unacc
  18. [R7] 1/5 · US Just horrid: This used to be a great app, but it’s just lost its way. Long time user who has upgraded since basically v1. Would not recommend any longer. Hard to manage family, safari constantly loses connection, and the QR code to enable new devices no longer works for me. I give up.
  19. [R13] 2/5 · US Poor: Not reliable; not efficient: Update: developer asked me to contact support. Ha! have been in touch on all these issues; mostly known problems, some fixed, but others they don’t say. Doesn’t change the bad experience). AVOID! So many problems with 1Password over the past year… won’t fill sites for months (several different times); unwanted “welcome” tabs open periodically; database error warn
  20. [R23] 2/5 · US Always Buggy: I really like 1Password and use it on all my devices. The iOS app continues to be buggy years after being released. Usual it's a bug within the app trying to save new items. Now everything time I log in a site in safari using 1Pass it asks if I want to save my login. Seriously annoying and starting to get more frustrating that developers can never seem to create a smooth app use. Sto
  21. [R2] 1/5 · US 10 Years of Data Lost. Poor Support: 1Password, after an update that they recommended, could not recover 10 years of password data. Nearly six months later I am forced to rebuild this info. Email help only is not enough and very frustrating.
  22. [R9] 1/5 · US No “human” app support: Had my current prepaid “account frozen” with no remedy by “human” person or contact phone number for this company. Remedy is pending till they find a “human” to fix frozen application issue.
  23. [R30] 2/5 · US No support.: Your support is terrible. Emails go days or weeks before someone responds to the support ticket. My issue has been ongoing for months now. It’s not worth the hassle anymore. I’ll find another password manager app.
  24. [R5] 2/5 · US Complex and counterintuitive: Tried using this for my family. Spent hours setting up and changing passwords only to have constant issues across family members, multiple devices and multiple accounts for same websites. If I can easily back away from this i will
  25. [R49] 3/5 · US What happened???: This app used to work really well but it has succumbed to the bloat so many other apps have. Basic things like finding a login are mystical… No search box unless you go to each separate category, for example.
  26. [R53] 1/5 · US Unintuitive af: Most unintuitive, not user friendly app. Make it easier for the general public if you want us to use it. It seems like it is made for developers only. Wtf
  27. [R223] 3/5 · US Extremely unintuitive and frustrating: I am very comfortable with Apple products and technology, but this app was anything but intuitive if it’s going to live in the Apple ecosystem it needs to work like an Apple app, simple clear and user-friendly. It wasn’t the app kept trying to auto generate usernames and password passwords instead of letting me save the ones I already use it repeatedly fought
  28. [R11] 1/5 · US Until: It’s great until you have lost memory of your main password and then youre Screwed. Im going back to paper and pen.
  29. [R35] 1/5 · US FaceID on stopped working: I’ve used 1password since 2020 and have loved the app and the commitment to security. However, the recovery features are tedious and support is limited. I’ve used FaceID to log into my app (1password 7) for years, but it suddenly stopped working for me and none of my saved passwords associated with my FaceID work anymore. Based on the company’s FAQs, you’re basically out
  30. [R45] 1/5 · US Can’t sign in: Got a new phone, it won’t let me sign in. QR reader goes green over the QR and stops. Emergency kit passcode and password are denied.
  31. [R26] 1/5 · US Sync does not work: Used to be good but no longer stays in sync with desktop.
  32. [R103] 3/5 · US Love it but am frustrated: One of the reasons I got this app years ago because it came highly recommended. I still recommend it but I am VERY frustrated with the poor syncing. I can’t get it to easily sync between my devices and can’t seem to get help to fix this.
  33. [R157] 3/5 · US Not happy so far…: I have migrated from LastPass. The 1Password application looks a lot more polished and modern by in my case more glitchy as well. I see a huge delay in password syncing between desktop and mobile app. Sometimes 1passwod simply not fills in the credentials into the input fields on mobile. I choose to use 1Passwod, Face ID authorized, and still blank fields. When creating new acco
  34. [R71] 3/5 · US Great but…: The app is great. I used it for years. But since they’re increasing the price it’s hard to justify posting for it when there are really good free alternatives such as Bitwarden which I just started using and is great.
  35. [R21] 1/5 · US Suddenly the app is not opening anymore: Not sure what happens. It recognizes me through Face ID and it freezes.
  36. [R42] 2/5 · US New configuration is horrible.: Think for a minute, you use the app to find logins. Used to be in alpha order but now it lazy time and only the frequently used are displayed and one must figure out how To go alpha again. Can’t figure it out and waste a lot of time. I’m thinking of going elsewhere. Quick!!
  37. [R51] 2/5 · US How is there no search on the Home Screen?: It used to be there, but a recent design removed it, and they haven’t restored it?!. Worse, there’s a bug where sometimes Search disappears from the sidebar. The first time I used it after the update, I thought they had removed search entirely. I cannot stress enough how important search is in a password manager. It’s not like there isn’t another one avai
  38. [R22] 5/5 · US Great Resource.: I started using 1Password over 6 years ago at the suggestion of several IT friends and clients. It has been a great tool for both work and personal accounts. I recommend it to all my friends and clients. Well worth the very reasonable cost!
  39. [R6] 1/5 · US Why do I have to keep entering my password to 1P every single time????: this makes no sense and support has not been helpful

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store