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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

1Password

65
Value score / 100 Worth paying? Depends It depends

1Password is a highly-rated password manager that many users find essential, but recent price increases and declining customer support are causing frustration and leading some long-time users to seek alternatives.

Free + in-app purchases seen up to $299.99 4.6★ lifetime (19,995) since 2022

1Password is praised by many as the best password manager for its security, ease of use, and cross-platform functionality, with some users calling it a 'lifesaver' for managing family accounts R1R17R31. However, recent price hikes R3R44R61R121 and a perceived decline in customer support R2R3R4 are causing significant dissatisfaction among long-term customers, leading some to consider free alternatives like Bitwarden or Apple Passwords R3R71.

Free vs paid

The reviews do not explicitly detail a free tier versus a paid tier, but rather discuss the app as a paid subscription service. Users who previously purchased a one-time license for older versions (like 1Password 7) were pushed towards a subscription model, with some reporting silent auto-charges after free trials R28R189. The core functionality of password management, including generation and storage, is part of the paid offering R160R176. Many users feel the price increases are making it difficult to justify paying, especially when free alternatives offer similar basic functionality R15R16R71.

Value complaints

  • Significant price increases, sometimes 33% or more, are upsetting long-term loyal customers.R3R44R61R121
  • Users feel they are being forced into a subscription model after previously purchasing one-time licenses, with some experiencing silent auto-charges.R28R48R189
  • The app is considered too expensive, especially when free alternatives offer similar functionality.R15R16R71R156
  • Billing practices are described as a 'scam' by some, with issues like being charged for unused subscriptions or for more than advertised.R29R33R93R409

Where it delivers

  • Many users consider it the best password management tool, praising its security, reliability, and ease of use across multiple platforms.R1R17R22R54
  • It is highly valued for managing family accounts, helping with tech support for parents, and providing access to accounts after a family member's death.R31R37R74R105
  • The app's ability to generate strong passwords and check for compromised ones is appreciated.R160R176R396
  • The browser extension and cross-platform functionality are key benefits for many users.R59R121R187R396
Worth paying if

It is worth paying for 1Password if you value a robust, secure, and multi-platform password manager that can manage complex family accounts and sensitive information, especially for those who need to share passwords securely or manage accounts for elderly parents R1R17R22R31. It is also beneficial for users who appreciate a clean UI and advanced features like SSH key support and passkeys R59.

Skip / stay free if

You should skip paying for 1Password if you are on a tight budget and free alternatives like Apple Passwords or Bitwarden meet your basic needs R3R16R71. Users who have experienced data loss, persistent bugs, or poor customer support should also consider alternatives R2R3R4. Those who find the app complex, unintuitive, or struggle with syncing issues may also want to look elsewhere R5.

Evidence note: The reviews provide strong evidence for both the app's strengths and its recent weaknesses, particularly regarding pricing and support. There is a clear pattern of long-term users expressing disappointment with recent changes.

Frequently asked

Is 1Password worth the price?
Whether 1Password is worth the price depends on your needs and tolerance for recent price increases; many long-term users find the increased cost, with some reporting a 33% hike, to be unreasonable, especially given perceived declines in support and the availability of free alternatives R3R15R16R44. However, other users still consider it well worth the cost for its security, reliability, and family management features R22R31R105.
What are the main complaints about 1Password?
The main complaints about 1Password include significant price increases, poor or unresponsive customer support (often email-only), persistent bugs and syncing issues across devices, difficulties with the user interface (especially after updates), and problems with account access and recovery R2R3R4R5.
How does 1Password compare to free alternatives like Apple Passwords or Bitwarden?
While many users praise 1Password as superior to Apple Passwords and other managers for its features, UI, and cross-platform support R59, some frustrated users are now recommending free alternatives like Apple Passwords or Bitwarden due to 1Password's price increases and declining service quality R3R16R71.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 2/5 · US From Hero to Zero: Usually when you pay at the high end for a simple password manager, you expect better service. Since they raised the price by 33%, this app fell off a cliff. Support is abysmal despite no doubt seeing all these responses asking you to email them. Trust me, that’s another interminable situation. Has significant issues with Safari it never used to have. Cannot recommend under any
  2. [R44] 3/5 · US 33% price increase for long-term loyal customer?!: Just learned new price for 1Password increased 33%. Feels like a smack in the face for being a long-time loyal customer. Great app but pricing / loyalty team needs to an upgrade! Really disappointing :(
  3. [R61] 3/5 · US Good app and service, but: Genuinely, great app. Works well. Desktop app and addon works well. However, the price increase from 30 to like 60 bucks is ridiculous. Will be moving password managers.
  4. [R121] 4/5 · US Love the App - Hate the Price Increases: I’ve used 1Password almost since the first day it rolled out on the App Store. Love what it does, how it works across all platforms, the information it stores. Hate how over the years the price has increased and now to the point that I can’t afford to continue with it. I understand the cost of running a business. I own one myself, but at some point it s
  5. [R28] 2/5 · US Fine app, bad customer service: I bought 1Password 7 years ago (one-time license) and was a happy user. Then the company pushed everyone toward the subscription model, the same kind of password management Apple and Bitwarden offer for free. They lured me in with a free trial (100% discount, $0 for the first year). On renewal, they silently auto-charged me $50.75, a price hike from $35.88 plus ta
  6. [R48] 2/5 · US Bait and switch: The pricing has gotten out of hand. They charged me a flat rate when I purchased it then went to monthly and said they would no longer support my version. Then prices keep raising while news articles tout executive payouts. Just gross.
  7. [R189] 3/5 · US I was offered a free year subscription to upgrade and now I can’t use the software!: I had the previous version of 1 password, which is version 7.2 because I would no longer be supported. Now I am being prompted to subscribe within a month less than a month of setting up the cloud based account and following the instructions. I have trusted 1Password for a number of years. Now I can’t even get i
  8. [R15] 1/5 · US 2026 RAISED PRICES: Avoid 1Password unless you're comfortable paying more and more for a password manager every few years. What used to be a reasonably priced service has become another subscription designed to keep extracting money from its users. As a long-time customer, I'm tired of seeing prices go up while being expected to keep paying indefinitely just to continue using a product I've alread
  9. [R16] 1/5 · US Too Expensive: After years of use, the price hike to $75 for family was the last straw. It’s not worth this price. Apples native passwords manager provides the same functionality for free.
  10. [R71] 3/5 · US Great but…: The app is great. I used it for years. But since they’re increasing the price it’s hard to justify posting for it when there are really good free alternatives such as Bitwarden which I just started using and is great.
  11. [R156] 4/5 · US Good password manager: Excellent password manager. It has just gotten too expensive for me.
  12. [R29] 1/5 · US Scam Billing: Do NOT sign up. They will invoice you for a subscription you didn't sign up for and it CAN'T BE CANCELED UNTIL YOU PAY THE FIRST INVOICE. None of their guides on how to cancel subscription or delete account will work until AFTER THEY BILL YOU.
  13. [R33] 1/5 · US Bad service: Was charged a full year for an appI didn’t use at all…no refund, not even one cent. Even after knowing that the app wasn’t being used!
  14. [R93] 3/5 · US Caveat Emptor: The company is a false advertising scammer. They advertise one price and then charge you more. EMails to support take over a week to be responded to and then they fail to specifically address the over charge . . . AVOID ! ! ! UPDATE: After a week waiting for a response, I received word that they were refunding me $15. Stars have been upgraded from 1 to 3.
  15. [R409] 3/5 · GB Account frozen: I have an active monthly subscription via Apple and suddenly the app had frozen my account and asks for payment directly. Update. This was resolved but took 3 days
  16. [R1] 5/5 · US Love 1Password!!: I have been using 1Password for a couple of years now and it is hands down the best password management tool I’ve used. It makes keeping track of all my passwords a breeze and it’s super secure.
  17. [R17] 5/5 · US De lo mejor que puedes poner en un teléfono: Llevo usándolo más de 15 años cero problemas cero conflicto actualizaciones frecuentes multiplataforma en fin algo que no puede faltar al menos en un iPhone que se respete. No es solo un lector de contraseñas. Es una joya de aplicación siempre actualizado 200 % recomendado por un usuario intenso durante muchos muchos años
  18. [R22] 5/5 · US Great Resource.: I started using 1Password over 6 years ago at the suggestion of several IT friends and clients. It has been a great tool for both work and personal accounts. I recommend it to all my friends and clients. Well worth the very reasonable cost!
  19. [R54] 5/5 · US Read this: Alright I love 1password buy it
  20. [R31] 5/5 · US Life-saver for the sandwich generation: As someone in their 40s, not only do I appreciate not having to remember my own passwords, but this app has saved me hours upon hours of tech support for my parents. My dad passed recently and unexpectedly, and being able to access his accounts has made the logistics of death so much easier than it otherwise would have been. More than worth the monthly cost.
  21. [R37] 5/5 · US Lifesaver after parent’s death: A few years ago, I upgraded to a family plan and took on the daunting task of getting my parents’ passwords saved since they didn’t really have a secure system. This year, my father suddenly became very sick and ultimately ended up incapacitated in the few days before his death. As the account manager, I was able to recover his passwords for my mother as she had to
  22. [R74] 5/5 · US No more going crazy because I can’t remember: I spent years using the password for everything, then different ones but writing them down. Somehow, still getting them wrong. I’ve been using 1Password for about 2 years and I don’t have that issue anymore. Easy to set up, easy to use, imo. We’ve set up the family plan so we have the kids covered also.
  23. [R105] 5/5 · US Would add one thing…: I love the functionality of 1Password - because I take care of my family and multiple devices and a network. I couldn’t do this without the help of this app. I find I use one part or another just about every day… which is saying a lot. I’m a caregiver, not employed - but working 24/7. This helps me stay on top of not just my 6 devices but my family’s. The only thing I really
  24. [R160] 5/5 · US 1Password Manger: I downloaded 1Password years ago. It’s one of the best password management protections I have seen. It will even generate a password for you to collect it has fave ID love thst. It’s one of my favorite apps. Ty guys at 1Password for making such a great app.
  25. [R176] 5/5 · US Love this app: I love this app and use it for everything. Suggestion: allow me to set defaults for auto generated password format. Make the “memorable” passwords include a capital letter and number - as it stands now I always have to change the auto generated pwd because it does not meet web site requirements.
  26. [R396] 3/5 · GB A very good choice for the average user: There is a lot to like here. - The password generator is good (although it lacks some features, such as passphrases with added complexity). - Option to check if password has been compromised. - Good and modern UI. - pretty good integration on windows and Linux. The quick access feature is pretty handy. Only gets 3 stars because of some serious drawbacks:
  27. [R59] 5/5 · US Best password manager: I’ve tried a bunch of password managers and 1Password is still the one I keep coming back to. The UI is clean, fast, and doesn’t feel cluttered like some of the others. Everything is easy to find, whether you’re on desktop, mobile, or browser. The developer features are also surprisingly good. SSH key support, passkeys, CLI integration, and the way it works with GitHub/dev
  28. [R187] 5/5 · US Great with browser extension: I have used every popular password manager on the App Store. What keeps me coming back to 1Password is the browser extension. This makes inputting the data so much easier on the iPad and iPhones.
  29. [R2] 1/5 · US 10 Years of Data Lost. Poor Support: 1Password, after an update that they recommended, could not recover 10 years of password data. Nearly six months later I am forced to rebuild this info. Email help only is not enough and very frustrating.
  30. [R4] 2/5 · US Unacceptably poor on Mac: Update: developer responded asking me to contact them. But I had already reported these problems to support without much progress. Response was either disingenuous or just out of touch.. Once THE pwd manager for Mac, now terrible. Often opens new tabs in Safari with "welcome" screen... why? Several times in the past year it was unable to fill credentials on sites. (Unacc
  31. [R5] 2/5 · US Complex and counterintuitive: Tried using this for my family. Spent hours setting up and changing passwords only to have constant issues across family members, multiple devices and multiple accounts for same websites. If I can easily back away from this i will

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store