Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

1Password vs Keeper Password Manager

1Password 4.6★ · Free + IAP 75
Winner 1Password
Keeper Password Manager 4.9★ · Free to download 70

While both apps face criticism for recent price increases, 1Password has a slight edge due to its robust features and better long-term reliability for core password management, despite some recent usability and support issues.

Full reviews: 1Password · Keeper Password Manager

1Password and Keeper Password Manager are both highly-rated password managers, but recent price hikes and declining reliability have frustrated users of both. 1Password is praised for its comprehensive features and security, while Keeper is noted for its ease of use, though both have significant complaints about customer support and app performance.

Head to head

Features edge: 1PasswordR9R10R11R17
1Password 1Password is lauded for its comprehensive features, including SSH key support, passkeys, CLI integration, and robust family sharing options, making it more than just a password vault R17. Users appreciate its multi-platform support and frequent updates R11. However, some find the interface complex and counterintuitive, with difficulty finding basic functions like search or deleting entries R9R10.
Keeper Password Manager Keeper is praised for its ability to store various types of information beyond just passwords, including notes and medical details, acting as a digital memory . Users find it easy to use for basic password storage and retrieval . However, recent updates have restricted features like auto-fill and adding new passwords to paid subscriptions, frustrating free users R102R105.
Ease of Use tieR2R3R8R9
1Password Many long-term users find 1Password simple and effective for managing passwords R2R8. However, a significant number of recent reviews describe it as complex, counterintuitive, and difficult to set up, especially for families R10. Issues like difficulty deleting entries, confusing navigation, and problems with family account filters are reported R3.
Keeper Password Manager Keeper is generally considered easy to use for storing and accessing passwords . Many users appreciate its straightforward interface and reliability for core functions . However, some users report issues with the app making itself the default for opening all file types, which is frustrating . There are also complaints about constant pop-ups to upgrade, which detract from the user experience .
Reliability tieR1R7R11R13
1Password Long-time users praise 1Password for its consistent performance and security over many years R11R14. However, recent reviews highlight significant reliability issues, including problems with Safari autofill, syncing across devices, Face ID, and the app freezing or failing to open R7R13. Some users even report losing data after updates R1.
Keeper Password Manager Many users have relied on Keeper for years without issues, trusting it with their sensitive data . However, recent complaints indicate a decline in reliability, with problems such as biometric login failing, master passwords not working, and the app not loading or syncing correctly . Some users also report slow updates or 'optimizing' screens that prevent access .
Price/Value tieR4R6R12R14
1Password 1Password has seen significant price increases, with users reporting hikes of 33% or more, from around $30 to $60-$75 annually for family plans R4R6R12R15. This has led many loyal customers to feel undervalued and consider switching to free alternatives like Bitwarden or Apple's native password manager R15. While some still find it worth the cost for its features R14R17, others feel it's no longer reasonable.
Keeper Password Manager Keeper faces widespread criticism for its continuously rising prices, with users reporting costs more than doubling over time, reaching $40-$90 annually . Many long-term users express frustration and are looking for cheaper or free alternatives, like Apple's password manager . There are also complaints about unexpected charges for additional storage and difficulty canceling subscriptions .
Support tieR1R4R7R13
1Password 1Password's support is a major point of contention. Many users report poor, unhelpful, or slow email-only support, with some waiting days for responses or receiving generic advice R1R4R7R13. There are complaints about a lack of human contact options, which is particularly frustrating when critical data is lost or accounts are frozen R1R19.
Keeper Password Manager Keeper's customer service receives mixed reviews. Some users praise excellent and patient support, especially for account recovery . However, others report poor customer service, a lack of phone support, and slow email responses, particularly when dealing with billing issues or being locked out of accounts .
Pick 1Password if

Pick 1Password if you need a feature-rich password manager with advanced options like SSH key support and CLI integration, and are willing to navigate a potentially complex interface for robust security . It's also a strong choice for family sharing, especially for managing accounts for elderly parents R17.

Pick Keeper Password Manager if

Pick Keeper Password Manager if you prioritize a straightforward app for basic password storage and retrieval, and appreciate the ability to store various types of notes and information . It might be suitable if you've had good experiences with their support for account recovery .

Evidence note: Both apps have a significant number of negative reviews, particularly regarding recent price increases and declining reliability. The evidence for both is robust, with consistent themes across multiple reviews.

Frequently asked

Are 1Password and Keeper Password Manager free?
Neither 1Password nor Keeper Password Manager offer a truly free tier for full functionality; 1Password is Free + IAP, and Keeper is Free to download, but both require paid subscriptions for core features and continuous use, with Keeper specifically forcing upgrades for editing and adding passwords after a trial R15R90R102R105.
How much do 1Password and Keeper Password Manager cost?
1Password has recently increased its prices, with users reporting annual costs ranging from around $30 to $60-$75 for family plans R4R6R12R36. Keeper Password Manager has also seen continuous price hikes, with annual subscriptions reported to be between $40 and $91 .
Which app has better customer support?
Both 1Password and Keeper Password Manager receive mixed reviews for customer support, with many users of both apps reporting slow, unhelpful, or email-only support, especially for critical issues like lost data or account access R1R4R19R44. However, some Keeper users have praised their support for account recovery .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] 1Password 3/5 · US What happened???: This app used to work really well but it has succumbed to the bloat so many other apps have. Basic things like finding a login are mystical… No search box unless you go to each separate category, for example.
  2. [R10] 1Password 2/5 · US Complex and counterintuitive: Tried using this for my family. Spent hours setting up and changing passwords only to have constant issues across family members, multiple devices and multiple accounts for same websites. If I can easily back away from this i will
  3. [R11] 1Password 5/5 · US De lo mejor que puedes poner en un teléfono: Llevo usándolo más de 15 años cero problemas cero conflicto actualizaciones frecuentes multiplataforma en fin algo que no puede faltar al menos en un iPhone que se respete. No es solo un lector de contraseñas. Es una joya de aplicación siempre actualizado 200 % recomendado por un usuario intenso durante muchos muchos años
  4. [R17] 1Password 5/5 · US Life-saver for the sandwich generation: As someone in their 40s, not only do I appreciate not having to remember my own passwords, but this app has saved me hours upon hours of tech support for my parents. My dad passed recently and unexpectedly, and being able to access his accounts has made the logistics of death so much easier than it otherwise would have been. More than worth the monthly cost.
  5. [R2] 1Password 5/5 · US Love 1Password!!: I have been using 1Password for a couple of years now and it is hands down the best password management tool I’ve used. It makes keeping track of all my passwords a breeze and it’s super secure.
  6. [R3] 1Password 3/5 · US iPhone filter collections: iPhone app needs ability to filter out collections for family accounts like safari extension. Default IT for parents does not mean I want to see all their stuff every time the app is launched. Support says last collection is remembered, but that is not what I’m seeing.
  7. [R8] 1Password 5/5 · US Simple and Effective: I started my password manager journey using the embedded DuckDuckGo password manager. I did this really only out of a convenience at first, but quickly realized that the insecurity and frustration that that posed since I had already paid for a Nord that included Nord pass their password manager I decided to export my passwords from DuckDuckGo and import them in Nord Pass the
  8. [R1] 1Password 1/5 · US 10 Years of Data Lost. Poor Support: 1Password, after an update that they recommended, could not recover 10 years of password data. Nearly six months later I am forced to rebuild this info. Email help only is not enough and very frustrating.
  9. [R7] 1Password 2/5 · US Unacceptably poor on Mac: Update: developer responded asking me to contact them. But I had already reported these problems to support without much progress. Response was either disingenuous or just out of touch.. Once THE pwd manager for Mac, now terrible. Often opens new tabs in Safari with "welcome" screen... why? Several times in the past year it was unable to fill credentials on sites. (Unacc
  10. [R13] 1Password 1/5 · US Why do I have to keep entering my password to 1P every single time????: this makes no sense and support has not been helpful
  11. [R4] 1Password 2/5 · US From Hero to Zero: Usually when you pay at the high end for a simple password manager, you expect better service. Since they raised the price by 33%, this app fell off a cliff. Support is abysmal despite no doubt seeing all these responses asking you to email them. Trust me, that’s another interminable situation. Has significant issues with Safari it never used to have. Cannot recommend under any
  12. [R6] 1Password 3/5 · US 33% price increase for long-term loyal customer?!: Just learned new price for 1Password increased 33%. Feels like a smack in the face for being a long-time loyal customer. Great app but pricing / loyalty team needs to an upgrade! Really disappointing :(
  13. [R12] 1Password 3/5 · US Good app and service, but: Genuinely, great app. Works well. Desktop app and addon works well. However, the price increase from 30 to like 60 bucks is ridiculous. Will be moving password managers.
  14. [R14] 1Password 5/5 · US Great Resource.: I started using 1Password over 6 years ago at the suggestion of several IT friends and clients. It has been a great tool for both work and personal accounts. I recommend it to all my friends and clients. Well worth the very reasonable cost!
  15. [R15] 1Password 3/5 · US Great but…: The app is great. I used it for years. But since they’re increasing the price it’s hard to justify posting for it when there are really good free alternatives such as Bitwarden which I just started using and is great.
  16. [R90] Keeper Password Manager 3/5 · GB ONLY 1 MONTH TRIAL: App looked good so downloaded & got passwords sorted, only to then find it's just a month's free trial then £40p.a. Should be mentioned up front as many other free apps out there to us.
  17. [R102] Keeper Password Manager 3/5 · GB Recent changes have let them down: I’ve had this app for so many years, it’s been great and I’ve always recommended it. They have recently made changes where your basically forced to subscribe to 1 of 2 premiums if you want to be able to use functions that use to be ie auto fill, add new passwords. I don’t disagree with the option to upgrade but I do disagree with changing the free options so they
  18. [R105] Keeper Password Manager 3/5 · GB Good for a year…: Then you get continuous pop ups and the inability to edit/remove any of your existing information stored within the app (which in itself is unsafe!! Also, again unless I commit to paying the £*** a year, I can’t add any new passwords.
  19. [R36] 1Password 3/5 · GB Price hike: Great product. Have been using for 5 years. But just migrated all my passwords to another service as the price hike from £31.99 to £49.99/year is unreasonable.
  20. [R19] 1Password 1/5 · US No “human” app support: Had my current prepaid “account frozen” with no remedy by “human” person or contact phone number for this company. Remedy is pending till they find a “human” to fix frozen application issue.
  21. [R44] 1Password 4/5 · US Great until support needed: I have used 1Password for years and love it, however when my phone was stolen and all passwords with it I found the support terrible. It took days to even hear back, they apologized got more info and then more days to repeat the same unhelpful advice. No phone calls just email.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store