CONFIRMED | Sneakers & more vs GOAT
For a more reliable shopping experience with better customer service, choose GOAT.
While both apps offer a wide selection of sneakers, GOAT generally provides a better user experience and customer support. CONFIRMED has received numerous complaints about its app functionality and customer service issues, making it less favorable overall.
Head to head
you prefer exclusive sneaker drops and are willing to navigate a less user-friendly app.
you want a more reliable shopping experience with better customer support.
Evidence note: Both apps have free tiers, but GOAT's user base appears more satisfied overall despite some complaints about fees and shipping.
Frequently asked
Which app has better customer support?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] CONFIRMED | Sneakers & more Great store front: Super content and great to see all the colabs! However. You need to have a search bar or at least a stopping point for OG Sambas.
- [R6] CONFIRMED | Sneakers & more I really don’t see the hype: I just don’t get the excitement. The app is slow, hard to navigate, and I have more luck finding new drops searching google. Will the moon boot sneakers ever come out? They’re not even in the soon section. The soon section doesn’t have anything cool. I just don’t get it
- [R68] GOAT Love Goat!: Best online sneaker shop!!
- [R65] GOAT Pricey: Have pretty much every show you’re looking for but got damn they price gouge!
- [R31] CONFIRMED | Sneakers & more Can’t search: This app is probably fine if you’re not looking for anything in particular, but it’s awful if you downloaded it because you saw a Confirmed-only item on the website. You can’t search the catalog like a normal shopping app, so my initial excitement about some sneakers has turned into frustration. The order I was going to place has become a lost sale. It’s lose/lose for everyone.
- [R49] CONFIRMED | Sneakers & more The app is poorly designed.: The app is poorly designed and impossible to navigate, if you want to buy some Adidas shoes use the website. The app is an embarrassment!
- [R106] GOAT UI is terrible: So difficult and confusing to add an item to want/own, too complicated for no reason
- [R70] GOAT Very disappointing customer service.: I placed an order, but my shipping address was outdated. I contacted customer support immediately to either update the address or cancel the order, but they were unable to help with either request. It has now been over 24 hours, and the only response I keep receiving is that I have to wait until someone has time to contact me, and that I should stop sending em
- [R10] CONFIRMED | Sneakers & more Horrible: I entered a raffle and they took the money out right away and right after I lost i thought they would release my funds and no, I have 2 weeks waiting for them to release my funds talking about they hold it for 7 to 14 days smh and I have called customer care care 3 times and they tell me the same thing
- [R40] CONFIRMED | Sneakers & more Extremely disappointed: The return page is not able to proceed and really slowly. Not able to return item. Poor user experience.
- [R118] GOAT Trash company that uses AI to screw customers: Do not use this app! No human being could possibly be so disconnected from the average consumer. Their “support” is a joke and will not do ANYTHING to fix their mistakes at all. I was a loyal customer that they treated like garbage and now will use stock-x or any other app that is not this one. Please save yourself the anguish and do the same.
- [R64] GOAT Fees too high: You’re charged a sales fee, shipping fee, AND another fee to withdraw your funds! Ridiculous. The process of listing your shoes and having to retake pictures or get a photo of the tag in an impossible location is also frustrating. Not the greatest app to sell.
- [R100] GOAT Fees, Fees, Fees: Fees to sell, fees to withdraw money, fees to look at shoes, fees to pay… I’m over it.
- [R4] CONFIRMED | Sneakers & more Going downhill: What happened to adidas? All there stuff seems to be huge and weird lately. Do awkwardly fitting. And the stores are looking junky! This app is touch and go at most. Can’t seem to find decent items anymore.
- [R19] CONFIRMED | Sneakers & more 👎🏾👎🏾👎🏾: Haven’t been able to log in and join in on exclusive releases. Called the contact number and they were NO HELP AT ALL. I’m trying to get the Jellyfish Adidias by Pharrell but the app is ruining that.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store