CONFIRMED | Sneakers & more
The Adidas CONFIRMED app is praised for its exclusive drops and content, but is heavily criticized for persistent issues with raffle systems, late notifications, poor navigation, and frustrating customer service, leading to a recent negative trajectory despite a high lifetime rating.
The Adidas CONFIRMED app is designed for exclusive sneaker and apparel drops, offering unique collaborations and brand insights. While many users appreciate the exclusive content and product quality, the app is plagued by functional issues, particularly concerning its raffle system, notification timeliness, and overall user experience, leading to significant frustration among recent users.
What users like
- Offers exclusive access to highly sought-after sneakers and collaborations.R7R8R30R40
- Provides engaging content, backstory, and insights into designers and brand history.R1R40R41R42
- Users report high quality and comfort for purchased items.R13R14R21R33
- Easy to use for general purchasing when drops are not involved.R22R34R36R65
What users complain about
- Raffle system charges cards immediately and holds funds for weeks even if the user doesn't win.R23R24R25R106
- Notifications for drops are often delayed by hours, causing users to miss releases.R19R146R147R152
- Lacks basic search functionality, making it difficult to find specific items.R1R46R63R67
- Users frequently report never winning draws, leading to perceptions of a rigged or bot-dominated system.R38R47R79R106
- Customer service is often unhelpful, especially with return issues, incorrect orders, or lost/stolen items.R4R28R58R59
- App is slow, buggy, and difficult to navigate, with frequent login and error issues.R43R49R62R120
- Incorrect items, sizes, or canceled orders are reported even after winning a draw.R91R105R128R138
- The app forces users to download it for exclusive items, which can be frustrating when the website redirects.R70R125R277
- Some users experience language setting issues, with the app defaulting to mixed languages.R50
- Cannot order multiple items at once, requiring separate orders.R119R142
- Sizing information can be unclear, especially regarding men's vs. women's sizing.R200
Latest update · v6.11.0
What the developer says changed (the verdict above weighs this against what reviewers report):
We've made some enhancements to take your app experience to the next level... General Fixes: We've squashed some more bugs to improve your app's performance. Upgrade now to get the most out of your app experience.
Recurring themes
Who it's for
The Adidas CONFIRMED app is for dedicated Adidas fans and sneaker enthusiasts who want exclusive access to limited-edition drops, collaborations, and brand content R7R40. It is not for users who expect a seamless shopping experience, reliable raffle outcomes, or responsive customer service R23.
Evidence note: The recent reviews skew significantly negative, contrasting sharply with the high lifetime rating. This suggests a recent decline in user satisfaction, particularly concerning app functionality and the raffle system. The developer's notes mention general bug fixes, but many recent reviews indicate these issues persist or have worsened.
Frequently asked
Does the Adidas CONFIRMED app have a search bar?
What happens to my money if I enter a raffle and don't win?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R7] Exclusive: The only place to trust & buy exclusive hottest kicks by your favorite artists!
- [R8] Wild Looks: There are some wild looking shoes and apparel on this app. It’s cool to look through, lots of designer collabs. I’ve bought several sneakers and a bunch of shirts from Confirmed. Really enjoy it.
- [R30] Sneaker head: Best drops ever released here!
- [R40] The Confirmed App is a must.: Confirmed is where I go to not only get the first look at or shop new collab products but get real insight, backstory, and history on the creators involved in projects and the adidas brand. Also chances to win special event tix and one of a kind pieces of art and fashion. A++!!!
- [R1] Great store front: Super content and great to see all the colabs! However. You need to have a search bar or at least a stopping point for OG Sambas.
- [R41] An excellent upgrade for any avid Adidas fan: I love seeing all of the designers put their very soul into these collections to bring some of the most tasteful pieces of fashion to us.
- [R42] Very Pleased: Quick and efficient … Easy to navigate. I enjoy the mini articles relating to upcoming releases and events as well. All and all a very enjoyable app to use.
- [R13] LOVE THE FIT(S): Amazing quality, great look, fantastic comfort. Yes, please!
- [R14] Wales Bonner x Adidas: My absolute favorite collab! The look, quality & elegance are consistently 5 stars.
- [R21] I Luv Adidas: Me encantan diseños buenos, comodidad 🥰 y durabilidad
- [R33] The best brand on earth: Killer color combinations on these throwback shoes adidas always makes the best
- [R22] Friendly app: App was easy to use and made purchasing shoes very easy!
- [R34] Great gear!: App is easy and has a large catalog of bad *ss options!
- [R36] Shop til I DROP: I enjoy the app and Alton has to offer. Just ordered myself an early birthday gift. Treating myself for my 50th birthday.
- [R65] Zponge Purchase: Bought 2 - easy to follow instructions !
- [R23] Horrible: I entered a raffle and they took the money out right away and right after I lost i thought they would release my funds and no, I have 2 weeks waiting for them to release my funds talking about they hold it for 7 to 14 days smh and I have called customer care care 3 times and they tell me the same thing
- [R24] Scam App: They charge for entering a draw and in even if you don’t win they hold your money for weeks on end. The Nike Snkr refunds your money immediately if you’re not selected. It’s CLEAR THAT THIS A NEW WAY THEY FOUND TO TAKE PEOPLE’S MONEY AND INVEST IT OR USE IT HOWEVER THEY DEEM FIT WITHOUT PROVIDING A PRODUCT
- [R25] Trash: I entered for a pair and they charged my card. I didn’t win which is fine but I got no notification and they’re still holding the money.
- [R106] The app is pretty, but scammy: I've never "won" the right to buy special drop shoes in years of trying. I give my money, they hold it, then they give it back. It's a joke. There was an open sale recently on Bob Marley shoes, I waited forever for these... and they were sold out literally ONE SECOND after they went on sale. Adidas has a bot problem, clearly. 🤬
- [R19] Notifications: Almost never get notification of the shoes that I like… I miss the event
- [R146] Trash: I’ve been buying Yeezys for years now and this app always and I mean always gives you the notification of new drops mid afternoon hours after the drops have happened so when I go on the app literally almost every item is sold out. And yes I have my notifications on and go right to the store after notified. Such a scam now should be ashamed adidas thanks for continuing to screw a long time c
- [R147] Notifications: Never send notifications with time when drops are happing always hour or two after. Yes everything was looked at in settings as well.
- [R152] Meh: Hard to get anything when I receive notification 2 hours late
- [R46] Can’t search: This app is probably fine if you’re not looking for anything in particular, but it’s awful if you downloaded it because you saw a Confirmed-only item on the website. You can’t search the catalog like a normal shopping app, so my initial excitement about some sneakers has turned into frustration. The order I was going to place has become a lost sale. It’s lose/lose for everyone.
- [R63] Like a regular shopping app but worse: I downloaded this to find a shoe that’s supposedly only available on this app - can’t find it and can’t search for it to find if it’s out of stock or if I’m just not seeing it. Instead I guess I’ll leave this 1-star review and not buy any shoes from Adidas today.
- [R67] Lame: Can’t even search for what you want, DO NOT DOWNLOAD THIS APP!
- [R38] Not fair: In more than five years I have never won draw. Even after I haven’t being chosen to buy the product I will go back to the app and the item be available to buy. Totally not fair system.
- [R47] Trash: Trash app, impossible to get drops and it’s nothing but resellers who use bots to buy everything up
- [R79] Never won: Never have I ever won a giveaway with yall . Pretty sad if you ask me . Spent lots of money at adidas but never care to show love
- [R4] Mike: I bought an item that was too large. I requested a return. I was told I was going to get a shipping return label emailed to me. I am still waiting and I’ve never received it.
- [R28] 👎🏾👎🏾👎🏾: Haven’t been able to log in and join in on exclusive releases. Called the contact number and they were NO HELP AT ALL. I’m trying to get the Jellyfish Adidias by Pharrell but the app is ruining that.
- [R58] Extremely disappointed: The return page is not able to proceed and really slowly. Not able to return item. Poor user experience.
- [R59] Pésimo servicio: Compré dos pares de zapatos desde abril 18 2025 seguí las instrucciones de devoluciones se demoraron un mes los zapatos en la portería del edificio decían que ya pasaban a recogerlo y nunca lo hacían me tuve que poner en tono de exigencia para que lo hicieran logrando que esto sucediera desde junio que los recogieron a el día de hoy estoy solicitando el reembolso de mi dinero y n
- [R43] I really don’t see the hype: I just don’t get the excitement. The app is slow, hard to navigate, and I have more luck finding new drops searching google. Will the moon boot sneakers ever come out? They’re not even in the soon section. The soon section doesn’t have anything cool. I just don’t get it
- [R49] buggy: app is buggy and slow
- [R62] The app is poorly designed.: The app is poorly designed and impossible to navigate, if you want to buy some Adidas shoes use the website. The app is an embarrassment!
- [R120] Error message on app: This app is horrible. First I forget my password then I reset it now it gives me an error message to log back in yet I’m able to log in to my adidas account via safari without issue after changing my password.
- [R91] Sent me the wrong shoe model and size!!???: I love adidas but my second time ordering from confirmed i got the wrong shoe model and size… I just ordered again since the shoe restocked but i am hoping for a better outcome! Imagine if the shoe didnt restock though…bad
- [R105] STAY AWAY!: This is a joke. I was selected for a shoe release, I waited weeks for the product and after winning the draw they are now telling me they don’t have any more of the product to sell… What’s the point of entering your release or drawings if you don’t even have the product to give the customer? SAVE YOUR TIME & MONEY!!
- [R128] Needs an instead of your $$$ item I sent you trash option: So while nice in theory it becomes a problem when they don’t send you the item you bought. You get to do a “return” even though they send you something like shoes instead of clothes at only the quarter of the price of your LE item. They don’t have anything held back so when they are the ones making mistakes you get diddly squat. Great fo
- [R138] Horrible app: One of the worst apps I hit on 2 pairs of Yeezy 350s and they canceled both of them after 2 weeks of waiting don’t recommend this app
- [R70] STUPID APP!!!: Why do we need to have another app when adidas has one for a long time? Some of the products cannot be ordered through web-based online shop. It would force me to launch this stupid app on iPhone to complete the ordering. I absolutely despise being forced to use iPhone with small screen. Those people who came up with this idiotic app should be fired!!! This app should be permanentl
- [R125] Terrible App: The product is there before the launch, reminds you as it should but doesn’t give you an option to buy. Had to go to adidas website to then get redirected to the confirmed app. Completely unnecessary, first time I used this app, probably the last.
- [R277] Unable to order on computer: It doesn’t allow you to place an order from your computer, instead you forces you to download the app.
- [R50] Please fix language settings: I chose my country of origin and suddenly the apps language is a mix of Portuguese and Spanish. 🤷♀️
- [R119] Awful: Removed cart feature. Can only buy 1 item at a time
- [R142] Ordering.: I’m confused as to why I couldn’t order multiple shoes. Makes no sense to do two separate orders when trying to order multiple items
- [R200] Sizing: I have hard time ordering because the sizing doesn’t display if it’s men’s sizing or women’s sizing.
- [R15] Going downhill: What happened to adidas? All there stuff seems to be huge and weird lately. Do awkwardly fitting. And the stores are looking junky! This app is touch and go at most. Can’t seem to find decent items anymore.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store