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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

CONFIRMED | Sneakers & more vs Finish Line

CONFIRMED | Sneakers & more 4.8★ · Free to download 60
Winner Finish Line
Finish Line 4.8★ · Free to download 70

Finish Line is a better choice for general sneaker shopping due to its easier navigation and more reliable order fulfillment, despite some app glitches, while CONFIRMED is better for exclusive Adidas drops if you can tolerate its lottery system and navigation issues.

Full reviews: CONFIRMED | Sneakers & more · Finish Line

CONFIRMED | Sneakers & more focuses on exclusive Adidas releases but is plagued by navigation issues, a frustrating raffle system, and poor customer service regarding refunds and returns. Finish Line offers a wider selection and generally positive shopping experience, though it also suffers from app glitches during releases and occasional order fulfillment problems.

Head to head

Features and Selection edge: Finish LineR2R6R14R17
CONFIRMED | Sneakers & more CONFIRMED is praised for its exclusive and unique Adidas collaborations and drops, offering 'hottest kicks' and 'wild looking shoes' R14R17. However, users frequently complain about the lack of a search bar, making it difficult to find specific items R2R31R51R53. Some also feel the 'soon section' lacks exciting items and that the app functions more like a 'lookbook/catalog' than a shopping app R6.
Finish Line Finish Line is appreciated for its 'great prices and selection' and for 'always having things in stock' . Users find it a good place to discover deals and new releases .
Ease of Use and Navigation edge: Finish LineR2R6R9R31
CONFIRMED | Sneakers & more Many users find the CONFIRMED app 'slow, hard to navigate' and 'confusing' R6. The absence of a search function is a major point of frustration, making it difficult to locate specific items R2R31R51R53. Some also report issues with language settings mixing Portuguese and Spanish R9 and the app being buggy .
Finish Line Finish Line's app and website are generally described as 'very easy to use & navigate' with a 'super easy ordering' and checkout process . However, some users report the UI for rewards is overly complicated and that size charts or reward redemption options don't load properly .
Reliability and Performance tieR6R7R18R19
CONFIRMED | Sneakers & more CONFIRMED users frequently report issues with app performance, describing it as 'buggy and slow' R6. Notifications for desired shoes or restocks are often missed or inaccurate R7R18. Login issues prevent users from accessing exclusive releases R19. The app also forces users to update their phone's iOS, making it unusable for older models .
Finish Line Finish Line's app is widely criticized for being 'buggy' and experiencing 'glitches' . Crashes are common, especially during new sneaker drops, preventing users from securing items R75R99R113. Users also report issues with payment methods failing or generating errors .
Order Fulfillment and Customer Service tieR1R10R13R16
CONFIRMED | Sneakers & more CONFIRMED receives numerous complaints about its raffle system, where users are charged for entries and funds are held for weeks even if they don't win, without immediate refunds R10R13R16. Many users feel the raffle system is 'rigged' and they 'never win' . Returns and refunds are also problematic, with users reporting not receiving return labels, slow processing, or no refunds at all R1. Customer service is described as unhelpful R19.
Finish Line Finish Line users report frequent order cancellations . Some orders arrive incomplete, with no refunds or product replacements . Shipping can be slow, even with expedited options, and tracking information may not update . Customer service is a major pain point, with users unable to reach associates, calls being hung up, and emails going unanswered R115R117. Issues with rewards points not applying or coupons not working are also common .
Pick CONFIRMED | Sneakers & more if

You are specifically looking for exclusive Adidas collaborations and drops, and are willing to navigate a less user-friendly app interface and a potentially frustrating raffle system R14R17.

Pick Finish Line if

You want a broader selection of sneakers and apparel, value an easier shopping experience, and are looking for deals, even if you might encounter occasional app glitches during popular releases or issues with rewards .

Evidence note: Both apps have a significant number of negative reviews related to app performance, order fulfillment, and customer service, despite their high lifetime ratings. The high ratings likely reflect overall brand loyalty rather than consistent app satisfaction. For CONFIRMED, many negative reviews focus on the raffle system and lack of search functionality. For Finish Line, the issues are more centered on app glitches during checkout and releases, and customer service problems.

Frequently asked

Is CONFIRMED | Sneakers & more good for finding specific shoes?
No, CONFIRMED is not good for finding specific shoes because it lacks a search bar, making it difficult to locate particular items R2R31R51R53.
Does Finish Line have issues with app performance during new releases?
Yes, Finish Line frequently experiences app crashes and glitches during new sneaker drops, which prevents users from completing purchases R75R99R113.
Are refunds and returns reliable with CONFIRMED | Sneakers & more?
No, refunds and returns with CONFIRMED are not reliable, as users report not receiving return labels, experiencing slow processing, or not getting their money back for weeks after returning items or losing raffles R1R10R13R16.
Is Finish Line customer service helpful for order issues?
No, Finish Line customer service is generally unhelpful for order issues, with users reporting difficulty reaching associates, calls being disconnected, and emails going unanswered R115R117.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] CONFIRMED | Sneakers & more 4/5 · US Great store front: Super content and great to see all the colabs! However. You need to have a search bar or at least a stopping point for OG Sambas.
  2. [R6] CONFIRMED | Sneakers & more 3/5 · US I really don’t see the hype: I just don’t get the excitement. The app is slow, hard to navigate, and I have more luck finding new drops searching google. Will the moon boot sneakers ever come out? They’re not even in the soon section. The soon section doesn’t have anything cool. I just don’t get it
  3. [R14] CONFIRMED | Sneakers & more 5/5 · US Exclusive: The only place to trust & buy exclusive hottest kicks by your favorite artists!
  4. [R17] CONFIRMED | Sneakers & more 5/5 · US Wild Looks: There are some wild looking shoes and apparel on this app. It’s cool to look through, lots of designer collabs. I’ve bought several sneakers and a bunch of shirts from Confirmed. Really enjoy it.
  5. [R9] CONFIRMED | Sneakers & more 3/5 · US Please fix language settings: I chose my country of origin and suddenly the apps language is a mix of Portuguese and Spanish. 🤷‍♀️
  6. [R31] CONFIRMED | Sneakers & more 1/5 · US Can’t search: This app is probably fine if you’re not looking for anything in particular, but it’s awful if you downloaded it because you saw a Confirmed-only item on the website. You can’t search the catalog like a normal shopping app, so my initial excitement about some sneakers has turned into frustration. The order I was going to place has become a lost sale. It’s lose/lose for everyone.
  7. [R7] CONFIRMED | Sneakers & more 2/5 · US Notifications: Almost never get notification of the shoes that I like… I miss the event
  8. [R18] CONFIRMED | Sneakers & more 3/5 · US Notification of sizes available: I just wish the notifications for sizes coming back in stock was more accurate
  9. [R19] CONFIRMED | Sneakers & more 1/5 · US 👎🏾👎🏾👎🏾: Haven’t been able to log in and join in on exclusive releases. Called the contact number and they were NO HELP AT ALL. I’m trying to get the Jellyfish Adidias by Pharrell but the app is ruining that.
  10. [R1] CONFIRMED | Sneakers & more 1/5 · US Mike: I bought an item that was too large. I requested a return. I was told I was going to get a shipping return label emailed to me. I am still waiting and I’ve never received it.
  11. [R10] CONFIRMED | Sneakers & more 1/5 · US Horrible: I entered a raffle and they took the money out right away and right after I lost i thought they would release my funds and no, I have 2 weeks waiting for them to release my funds talking about they hold it for 7 to 14 days smh and I have called customer care care 3 times and they tell me the same thing
  12. [R13] CONFIRMED | Sneakers & more 1/5 · US Scam App: They charge for entering a draw and in even if you don’t win they hold your money for weeks on end. The Nike Snkr refunds your money immediately if you’re not selected. It’s CLEAR THAT THIS A NEW WAY THEY FOUND TO TAKE PEOPLE’S MONEY AND INVEST IT OR USE IT HOWEVER THEY DEEM FIT WITHOUT PROVIDING A PRODUCT
  13. [R16] CONFIRMED | Sneakers & more 1/5 · US Trash: I entered for a pair and they charged my card. I didn’t win which is fine but I got no notification and they’re still holding the money.
  14. [R51] CONFIRMED | Sneakers & more 1/5 · US Like a regular shopping app but worse: I downloaded this to find a shoe that’s supposedly only available on this app - can’t find it and can’t search for it to find if it’s out of stock or if I’m just not seeing it. Instead I guess I’ll leave this 1-star review and not buy any shoes from Adidas today.
  15. [R53] CONFIRMED | Sneakers & more 1/5 · US Lame: Can’t even search for what you want, DO NOT DOWNLOAD THIS APP!
  16. [R75] Finish Line 3/5 · US App crashes: I like the website for the Exclusive Access even tho I never know when it’s gonna send a notification.. The problem is on Sneaker Drop days the app keeps crashing as if it’s not prepared to handle the traffic. It’s preventing people from getting sneakers they actually want. Can you please address this issue
  17. [R99] Finish Line 1/5 · US Garbage: It’s always crashing. when a new release drop it’s crashed right now. click on an item. All it do is load, but never loaded in. A complete waste of time. Y’all need to get rid of this app.
  18. [R113] Finish Line 1/5 · US Crashes over and over: This thing literally crashes every 12 seconds smh.
  19. [R115] Finish Line 1/5 · US Horrible company: You can never chat with an associate, emails come back that they are not taking them and when I call I keep getting hung up on and never connected with customer care! Placed an order and never received it and can not get ahold of anyone in customer care. Do not buy from this horrible company!
  20. [R117] Finish Line 1/5 · US App and customer service is horrible: We ordered shoes about a month ago, never received them. Finally got through to customer service after calling for 4 days. They cancelled that order and said we would receive a refund. They also gave us a $20 coupon. Went to order the shoes again and tried to use the $20 and just kept getting a error code. Tried calling them again and was on hold for an hour

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store