Go City -Travel Plan & Tickets vs Booking.com
Choose Booking.com for a more reliable booking experience with better customer service.
While both apps offer free downloads, Booking.com stands out with a higher overall rating and a larger user base. Go City has significant issues with customer service and app reliability, making it less favorable for users seeking a smooth travel experience.
Head to head
you are looking for a specific attraction pass and are willing to deal with potential issues.
you want a reliable booking platform with a wide selection of accommodations.
Evidence note: Go City has many negative reviews regarding customer service and app functionality, while Booking.com, despite some complaints, has a larger and more consistent user base.
Frequently asked
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Go City -Travel Plan & Tickets Not what it seems…: If you have the Go City New York explorer pass please be aware at Madison Square Garden is usually sold out so when you show up, you can’t get tickets for the same day and you’re only allowed to get tickets for the same day. Madison Square Garden sells its own tickets and it seems like whatever leftover tickets for that day can be allocated to Go City past users. This is not st
- [R4] Go City -Travel Plan & Tickets Not Worth It: It doesn't deliver value for the money. Dealing with 3rd parties outside of the app is an obnoxious chore.
- [R9] Go City -Travel Plan & Tickets Good: The GoCity pass saved me money based on the attractions given. The problems I have encountered with the pass are that the description is not correct on some of the attractions. For example, the Rouge show says 9pm on Mondays and they did not have that performance available on Mondays. The Las Vegas Bar Crawl says that you get a drink at the bar stops but it was only 1/2 price drinks which is
- [R61] Booking.com Book direct: I used Booking for years, but their customer service failed me, so I've dropped them. I have also found that booking direct with hotels gets you better service and equal or better rates. Plus, booking direct saves hotels money. Why give Booking a slice of the pie?
- [R10] Go City -Travel Plan & Tickets Good for showing your pass only: The option to plan your trip is awful. You can’t move stuff around and it’s very clunky. This would be such a great app if you could actually easily do that. Other than that it’s just good for showing your pass.
- [R12] Go City -Travel Plan & Tickets Glitchy and reloads constantly: The app is glitchy. On initial load- the app looks like it’s struggling to refresh and it’s stuck on a loop doing so.
- [R77] Booking.com User friendly: Very easy to use on the go!
- [R89] Booking.com Best App Ever!: Booking.com is one of the best apps ever to use. It is so simple and user friendly. I would recommend it to anyone!
- [R13] Go City -Travel Plan & Tickets Wish I Could Give Go City Negative Stars: Please be prepared to miss out on most of the attractions that are supposedly included and spend more in the process. Many of the attractions were already unavailable after we purchased our Go City pass, which you cannot know until after you buy this pass. The attractions that were available were listed as included in the app, however this is misleading be
- [R19] Go City -Travel Plan & Tickets Unbelievably disappointed: U have to get he head out app, to get the go city app to book with another site… all places telling u diff things to book, cancel, Etc…too late to do what our 1st choice was… will never use again
- [R67] Booking.com SCAM: Do not ever book anything through this platform, there are fake listings. Then when you book these fake listings booking.com offers 0 help or support and essentially sides with the fake listings. I had my debit and credit card information stipple , the place I booked literally does not exist. They never responded to any request or messages prior to me finding out it’s a scam and booking.com
- [R11] Go City -Travel Plan & Tickets Overpriced: No way you can get your money’s worth out what is being charged. Simple math. I was charged $100 USD for a one day pass. Each museum charges $15 to enter. You can’t possibly see 4 a day particularly when open from 10 to5. Also thought I was getting a 5 day pass. Only find out it was only for 1. The money back guarantee is out after the first day. After that you are out of luck.
- [R45] Go City -Travel Plan & Tickets Don’t waste your money: Good luck if you choose to use this app. You barely save any money. You have to hit 4 attractions a day and if you don’t. Tough luck. Just pay at the sites and spend the extra 30 pounds. The trip planner doesn’t include every site so don’t bank on that either. This app also doesn’t include time sites are open so make sure you account for that before hand. Again, just get th
- [R68] Booking.com HOTEL: EXCELLENT HOTELS AND ENVIRONMENT
- [R70] Booking.com Unhappy guest: I chose to book a room here at motel 6 for the pool. I came in on a Friday for 2 nights to find out later that the pool is closed and not knowing when it would be reopened. Also, the tv has terrible/ at times NO reception. I called the front desk about this and they said that they did not know when spectrum will show up to fix it. So I give this hotel 1 star just to be nice. I will
- [R41] Go City -Travel Plan & Tickets Total disappointment: On our third day my son woke up sick, so I reached out to CityGo support for help. The automated system was no help at all, so I asked for a human, when finally connected with a human …after outer scheduled appt time. I was told we were marked as a no show! While I was on with this support person for 40 mins, 30 mins of that that could have used to assist me in letting t
- [R57] Go City -Travel Plan & Tickets Did not receive what I paid for: We were supposed to receive two days on the San Diego trolley and only received one. We called for assistance and did not receive the help we needed. I will never buy a go city pass again.
- [R64] Booking.com Terrible customer service: I was trying to cancel a reservation, few minutes after I make that reservation, but the customer service representative keeps giving vague responses. I've made more than four calls, yet the cancellation hasn't been successful.
- [R106] Booking.com Terrible rude customer service: I’ve been using booking for all my travel for several years and the representatives I spoke with today were some of the rudest, could not care less to accommodate or help at all. If I missed my flight and had to stay with my kids at an airport for several days, they would not have seemed to care at all to go one bit out of their way to attempt to not make that happe
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store