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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Go City -Travel Plan & Tickets vs Tripadvisor

Go City -Travel Plan & Tickets 4.7★ · Free to download 65
Winner Tripadvisor
Tripadvisor 4.8★ · Free + IAP 80

Go City is better for travelers focused on saving money on attractions through bundled passes, while Tripadvisor is superior for general travel planning, research, and booking a wide array of travel services.

Full reviews: Go City -Travel Plan & Tickets · Tripadvisor

Go City excels at providing bundled attraction passes that can save users money, but it often suffers from issues with pass redemption, hidden restrictions, and poor customer support. Tripadvisor, with its vast database of reviews and booking options, is a more comprehensive travel planning tool, though recent app updates have frustrated some users.

Head to head

Features & Offerings edge: TripadvisorR1R2R5R13
Go City -Travel Plan & Tickets Go City offers bundled passes for attractions, which many users find to be a great way to save money on multiple activities R2R5. However, users frequently complain about hidden restrictions, such as certain activities not being fully included or requiring separate bookings outside the app R1R5R13. Some find the selection limited for certain cities or that the pass doesn't cover key attractions .
Tripadvisor Tripadvisor is a comprehensive platform for researching and booking hotels, restaurants, and experiences worldwide . Users appreciate its ability to provide information and facilitate planning . However, some recent updates have removed features like the list view for nearby attractions, forcing users to rely on a less convenient map interface R64R98R102R116.
Ease of Use tieR6R8R10R12
Go City -Travel Plan & Tickets Many users find Go City easy to use for showing passes and getting into attractions R8. However, the app's trip planning features are often described as clunky and difficult to navigate R10. Some users struggle with activating passes R6 or finding current bookings . The app can also be glitchy and reload constantly R12.
Tripadvisor Tripadvisor is generally seen as a helpful resource for travel planning . However, recent app changes, particularly the removal of the list view for nearby attractions, have made it less user-friendly for many, who now find it clunky and difficult to navigate R64R98R102. Some users also report the app crashing or locking up .
Reliability & Value edge: TripadvisorR1R2R4R9
Go City -Travel Plan & Tickets Go City promises savings, and many users confirm they saved money R2R9R21. However, numerous reviews indicate that the passes are not always honored, attractions are sold out, or tickets are delayed R1R13R25. Some users feel the passes are overpriced and don't deliver value, especially for shorter trips or if not enough attractions are visited R4R11. There are also complaints about inaccurate attraction descriptions R9.
Tripadvisor Tripadvisor is widely used for reliable reviews and information . However, some users report issues with bookings made through the app, such as tours being canceled due to new rules or tickets not being received R100R110. There are also complaints about the platform removing reviews they don't like, leading to concerns about review authenticity .
Customer Support tieR25R26R28R31
Go City -Travel Plan & Tickets Go City's customer support receives overwhelmingly negative feedback. Users report unhelpful automated systems, long wait times, and a lack of assistance with issues like missed appointments, pass activation, or refunds R25R26R28R31.
Tripadvisor Tripadvisor's customer service is also a point of frustration for some users, particularly when dealing with tour issues or refunds. Users report that the company often directs them to resolve issues directly with tour agents rather than providing support themselves, and that supervisors are unavailable R86.
Pick Go City -Travel Plan & Tickets if

you are visiting a city with many attractions and want to save money by bundling them into a single pass, and you are willing to thoroughly research pass restrictions and potentially deal with customer service issues R2R5.

Pick Tripadvisor if

you need a comprehensive tool for researching hotels, restaurants, and activities, reading user reviews, and booking various travel services, even if recent app updates have made navigation less intuitive .

Evidence note: Go City's reviews are heavily skewed towards issues with pass redemption and customer service, despite some users reporting significant savings. Tripadvisor's recent negative reviews focus on app usability changes, but its overall utility as a travel resource remains highly rated.

Frequently asked

Does Go City save you money?
Yes, many users report saving money with Go City passes, especially when visiting multiple attractions, with some claiming savings of hundreds of dollars R2R9R21. However, others found it more expensive than buying individual tickets or felt they couldn't get their money's worth R11.
Is Tripadvisor good for booking tours?
Tripadvisor is a platform where many users book tours and experiences, and some have positive experiences R85. However, several users report issues with tours booked through Tripadvisor, including cancellations due to rule changes or lack of support when problems arise R86R100R110.
Why is the Tripadvisor app getting negative reviews recently?
Recent negative reviews for the Tripadvisor app primarily stem from updates that removed the list view for nearby attractions and restaurants, forcing users to rely solely on a map interface, which many find clunky and unhelpful for browsing options R64R98R102R116.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Go City -Travel Plan & Tickets 1/5 · US Not what it seems…: If you have the Go City New York explorer pass please be aware at Madison Square Garden is usually sold out so when you show up, you can’t get tickets for the same day and you’re only allowed to get tickets for the same day. Madison Square Garden sells its own tickets and it seems like whatever leftover tickets for that day can be allocated to Go City past users. This is not st
  2. [R2] Go City -Travel Plan & Tickets 5/5 · US Totally awesome saving: I got ticket for all attractions all inclusive deals in great price
  3. [R5] Go City -Travel Plan & Tickets 5/5 · US Good option: Some attractions are cheaper this way. Beware that the passes might not allow you to get to full activities in dome places like the spyscape, nor get to the pedestal Or crown of the statue of liberty. But still a good option.
  4. [R13] Go City -Travel Plan & Tickets 1/5 · US Wish I Could Give Go City Negative Stars: Please be prepared to miss out on most of the attractions that are supposedly included and spend more in the process. Many of the attractions were already unavailable after we purchased our Go City pass, which you cannot know until after you buy this pass. The attractions that were available were listed as included in the app, however this is misleading be
  5. [R6] Go City -Travel Plan & Tickets 3/5 · US A bit confusing: I struggled because there were no instructions on how to activate it. It's affordable and good for long-term visitors, and I think they'll enjoy it. · translated
  6. [R8] Go City -Travel Plan & Tickets 5/5 · US So easy to use: So easy to use. All of the locations knew what it was it was accepted with out a problem .
  7. [R10] Go City -Travel Plan & Tickets 2/5 · US Good for showing your pass only: The option to plan your trip is awful. You can’t move stuff around and it’s very clunky. This would be such a great app if you could actually easily do that. Other than that it’s just good for showing your pass.
  8. [R12] Go City -Travel Plan & Tickets 3/5 · US Glitchy and reloads constantly: The app is glitchy. On initial load- the app looks like it’s struggling to refresh and it’s stuck on a loop doing so.
  9. [R4] Go City -Travel Plan & Tickets 1/5 · US Not Worth It: It doesn't deliver value for the money. Dealing with 3rd parties outside of the app is an obnoxious chore.
  10. [R9] Go City -Travel Plan & Tickets 3/5 · US Good: The GoCity pass saved me money based on the attractions given. The problems I have encountered with the pass are that the description is not correct on some of the attractions. For example, the Rouge show says 9pm on Mondays and they did not have that performance available on Mondays. The Las Vegas Bar Crawl says that you get a drink at the bar stops but it was only 1/2 price drinks which is
  11. [R25] Go City -Travel Plan & Tickets 1/5 · US Can lag on sending tickets: I purchased a GoCity pass for Singapore that included Universal Studios. When I tried to redeem one of four Universal Studios tickets, there was an over two hour delay in the ticket being sent. On my end, it seemed that it just didn’t work. The end result was that GoCity Customer support told me to purchase my ticket with my own money and they assured me that they would
  12. [R26] Go City -Travel Plan & Tickets 4/5 · US Help desk actually helped!: My family of 13 got passes in San Diego this last summer. The website and what is included and everything in the different passes can be a confusing and misleading. So read carefully. It ended up being a possible waste of almost the entire purchase, and with that many passes, a huge chunk of money! (Thousands!) I spoke with different representatives over two days of ou
  13. [R28] Go City -Travel Plan & Tickets 1/5 · US Not worth it: Bought the pass for my Dublin trip, most things you can’t book until a few days in advance and personally I would rather have everything booked prior to travel. Their customer service is trash. Wouldn’t recommend
  14. [R31] Go City -Travel Plan & Tickets 1/5 · US Not worth it.: The guided tour passes are outsourced to other companies and there is little to no flexibly once go city hands off to them. May be worth it during busy seasons but don’t expect alot of support or flexibility from go city if anything comes up or your plans change.
  15. [R11] Go City -Travel Plan & Tickets 5/5 · US Overpriced: No way you can get your money’s worth out what is being charged. Simple math. I was charged $100 USD for a one day pass. Each museum charges $15 to enter. You can’t possibly see 4 a day particularly when open from 10 to5. Also thought I was getting a 5 day pass. Only find out it was only for 1. The money back guarantee is out after the first day. After that you are out of luck.
  16. [R21] Go City -Travel Plan & Tickets 3/5 · US Saved Some Money, but Inconvenient: Used the 2-Day unlimited pass for Barcelona. I did end up saving some money with this, but only because I felt compelled to go to more destinations that were covered by the pass than I would have otherwise if I hadn’t ponied up. Tours booked up fast and for the Picasso museum in particular you are not allowed to visit if you don’t go with the tour, which was dis
  17. [R85] Tripadvisor 5/5 · US An Absolute 10/10 Experience with Danger’s Boat Tour!: Our trip with Captain Joe and his incredible crew was hands-down fantastic. From start to finish, the crew went above and beyond, the two crew ladies, Morgan and Deny, were absolute lifesavers, helping my daughter with a rubber band and coming to the rescue with the perfect sun protection. Morgan even learned our names. ❤️ Here are the highligh
  18. [R86] Tripadvisor 1/5 · US Won’t help with tour issues: Good place to book tours, but we had lots of tour issues while visiting Italy & TripAdvisor did not help at all. I heard GetyourGuide is more helpful - so I will be using on my next trip.
  19. [R100] Tripadvisor 2/5 · US Know before Rome: Booked our tickets way in advance for the colosseum and trevi fountain. New rules hit regarding who is allowed as certified tour companies and who is not. I recommend booking through the ACTUAL page to visit. Needless to say our was cancelled and as for the trevi we never received which is checked starting at 9am. I requested a refund but since that am communication has stopped.
  20. [R110] Tripadvisor 2/5 · US Poor communication: False advertising. Trip Advisor knew Royal Palace was closed but did not communicate this with me prior to booking. Guide (Ernie) was excellent. You’re very interesting but it was expensive and a major portion did not happen.
  21. [R64] Tripadvisor 1/5 · US Nothing like breaking a perfect app for no reason: I’ve been using y’all for years, but I’ve got to find an alternative. This mapbox map thing is clunky and unhelpful As a user: I would like to see a list of things to do nearby. Clicking “Nearby” brings me to an infuriating map with no list view. I have no interest in zooming in to various pins on the map & clicking through them. Feels like y’a
  22. [R98] Tripadvisor 2/5 · US Removal of list view greatly reduces the usefulness of the app: Long time user. I have found the app incredibly useful when visiting a new city. Unfortunately the app will no longer show a list of sorted and filtered options. The only way to view results is on a map. I do like the map when looking for things close to me. Unfortunately this map view is useless when looking for options no
  23. [R102] Tripadvisor 1/5 · US NO LIST!: When searching for restaurants the results were available on a map AND a list view. No list anymore, it’s more difficult to navigate the choices.
  24. [R116] Tripadvisor 1/5 · US List View Gone: This used to be an incredible app. You could easily search what’s nearby and open now and get a LIST of restaurants. Now it only gives you a map view which is completely useless. Apparently this is some sort of update to push people towards using a map so you can see a bunch of little dot but no idea what the restaurants are until you tap on them. Whoever thought this was a good

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store