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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Spring Health vs Personify Health

Spring Health 4.9★ · Free to download 70
Winner Spring Health
Personify Health 4.8★ · Free to download 30

Spring Health is the better choice for mental health services, offering easier scheduling and a wider range of support, despite some app bugs, while Personify Health is currently plagued by critical app functionality issues.

Full reviews: Spring Health · Personify Health

Spring Health provides a comprehensive mental health platform with generally positive feedback on therapist quality and ease of scheduling, though its app has some persistent technical issues. Personify Health, while aiming to offer health and wellness tracking, is currently experiencing widespread and severe app malfunctions, making it largely unusable for many users.

Head to head

Features & Services edge: Spring HealthR9R11R23R29
Spring Health Spring Health offers access to therapists, coaches, psychiatrists, care navigators, and self-paced 'Moments' exercises R29. Users appreciate the availability of evening and weekend appointments R11R23 and the convenience of medication management R11. However, some users find the app's goal-setting features less developed than competitors R9 and note that the service is tied to their job, meaning they lose their therapist if they leave their employer .
Personify Health Personify Health aims to provide health tracking, tips, and the ability to earn points for completing activities R77. However, recent updates have rendered many of these features non-functional, with users reporting blank screens, inability to track steps or sleep, and a complete lack of access to healthy activities or journeys R77.
Ease of Use & App Reliability edge: Spring HealthR1R2R5R6
Spring Health Many Spring Health users find the app easy to use for scheduling appointments R2R5R21. However, there are significant complaints about login issues, requiring manual sign-ins frequently R10R38, inability to view schedules after updates R6, and general bugginess, including the app crashing or resetting mid-chat . Some users also report issues with calendar integration permissions R1 and video call functionality R23.
Personify Health Personify Health is currently experiencing severe and widespread app reliability issues. Numerous users report being unable to log in R58R59R64, blank screens or content not loading R58, and sync failures with devices like Fitbit and Apple Watch R59R62. These problems are frequently attributed to recent updates .
Quality of Care/Content edge: Spring HealthR3R4R8R11
Spring Health Spring Health users generally praise the quality of their therapists and care providers, describing them as understanding, helpful, and effective R8R11R15. The 'Moments' exercises are also highlighted as valuable and unique content . However, some users report issues with therapists not showing up R3 or appointments being repeatedly canceled R4.
Personify Health Personify Health's reviews primarily focus on app functionality issues, with very little mention of the quality of its health tips or content. The severe app problems prevent users from accessing any content or earning rewards R77.
Customer Support & Communication tieR12R18R26R38
Spring Health Spring Health's customer support receives negative feedback, with users reporting long response times from the billing department R18, difficulty contacting medication managers R12, and unhelpful responses regarding app issues R38. Some users also experienced misleading billing practices related to employer benefits R26.
Personify Health Personify Health users frequently mention contacting customer support due to persistent app issues . However, the support is often described as unhelpful, with users being told to uninstall and reinstall the app, which often exacerbates login problems . Support is also criticized for not providing timely updates on widespread outages .
Pick Spring Health if

You are looking for a mental health platform that offers access to a variety of care providers and self-help tools, and your employer provides it as a benefit R5R29. You prioritize easy scheduling and generally positive therapist experiences, even if the app has occasional technical glitches R2R5R11.

Pick Personify Health if

You are required by your employer to use a health and wellness tracking app and are willing to deal with significant, ongoing technical issues and potential loss of data and rewards R77.

Evidence note: Recent reviews for Personify Health are overwhelmingly negative, focusing almost exclusively on critical app functionality failures. This makes it difficult to assess other dimensions like content quality or support effectiveness, as users cannot access the core features. Spring Health reviews are more balanced, discussing both positive aspects of care and app-related frustrations.

Frequently asked

Does Spring Health have a reliable app?
Spring Health's app has mixed reliability; many users find it easy for scheduling appointments R2R5R21, but others report frequent login issues, requiring manual sign-ins R10, problems viewing schedules R6, and general bugginess that can interrupt chats or reset sessions .
What are the main issues with the Personify Health app?
The main issues with the Personify Health app are critical functionality failures, including users being unable to log in R58R64, blank screens preventing access to content R77, and persistent problems with syncing data from fitness trackers like Fitbit and Apple Watch R59R62, often following recent updates.
Is Spring Health good for finding a therapist?
Yes, Spring Health is generally considered good for finding a therapist, with users praising the ease of scheduling appointments and the quality of the therapists and care providers available through the platform R5R11R15R21.
Do these apps offer free services?
Both Spring Health and Personify Health are free to download, and many users access their services as a benefit provided by their employer, which can cover sessions or offer rewards R5R29R77. However, the specific extent of free services depends on the employer's plan R26.

What reviewers actually said

Built only from these 106 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Spring Health 3/5 · US Mediocre Health and Wellness App: This app has potential, but is well behind other apps which are available like Sanvello and Calm. As an example, you need to set goals and one of mine is to sleep better and reduce alcohol consumption. The alcohol consumption goal is partly due to a goal I have of losing weight and sleeping better, not because of an abuse problem. It’s just a health goal. When I c
  2. [R11] Spring Health 5/5 · US Easy and convenient: Really impressed with this app and how easy it is to use. I found a therapist who offers evening appointments and he is great! The availability fit my schedule perfectly and the process of scheduling in the app is so easy. Medication management appointments are also available and are covered under my plan (2/year). Really well done app that is very easy to use, the add to ca
  3. [R23] Spring Health 4/5 · US Worth it: My only issue is the video calls are linked to zoom but I can’t do them on zoom the link makes me use the spring health app and I regularly hang up on accident just by switching tabs or muting an incoming call. Other than that everyone has been nice and helpful. Love the weekend and evening availability so I don’t miss work. My current team has been thorough and kind.
  4. [R29] Spring Health 5/5 · US Glad my employer is investing in my mental health: Many thanks due to my employer for giving me this perk: access to therapists, coaches, psychiatrists, care navigators, and a collection of go-at-your-own-pace Moments exercises. They also sponsor several sessions with all of the above so it doesn't cost me anything.
  5. [R1] Spring Health 1/5 · US Another company mining your data: Their app will only add appointments to your calendar if you give them access to your entire calendar. Not the ‘add events’ only permissions. The only rational reason for this is because they are mining your data. One should be able to get mental healthcare without an invasive app.
  6. [R2] Spring Health 5/5 · US Easy booking: I love how I’m able to make appts on my schedule in the comfort of my home.
  7. [R5] Spring Health 5/5 · US Excellent Mental Health Platform: Spring Health has been excellent as far as my Mental Health Journey! I am so glad that my workplace has this benefit for my mental health issues!! Scheduling therapy appointments with my therapist is real easy and very convenient! I would definitely recommend to my colleagues and my dependents!
  8. [R6] Spring Health 3/5 · US No longer can view schedule: It was nice to view my therapist’s schedule for rescheduling or booking appointments. Now I can’t view anything and will be reached out to in 3 business days. What if I want to reschedule the day before? I hate this new update!
  9. [R3] Spring Health 3/5 · US Disappointed: Meeting with first therapist and they didn’t show up for zoom.
  10. [R4] Spring Health 1/5 · US my appointment gets dropped every time!: every time i set up an appointment, they drop it the day before because they can’t hold it. i cannot get in with anyone because they cancel my appointment! for a mental health website this is not okay.
  11. [R8] Spring Health 5/5 · US Spring Health for scheduling an appointment was very easy and good and I loved it: Looking forward to speaking to (Michael) he makes me feel myself. He’s very understanding. He’s very good at what he does. He knows things very nice person understanding doctor
  12. [R12] Spring Health 1/5 · US Would not recommend: After waiting two weeks for Spring Health to clear up an insurance problem so I could get the mood stabilizers I had been prescribed, I decided to heck with it - I’ll schedule with a local medication manager who I can actually contact for these sorts of things and will be professional about it. There was literally no way to resolve the issue with Spring Health. My pharmacist
  13. [R18] Spring Health 1/5 · US Terrible Communication: Their billing department took three weeks to reply to my email, they close at 2pm PST daily and do not have a direct phone number to call with inquires. Astronomically bad costumer service, it is impossible to speak with someone who can help. The poor communication cost me significant amounts of money, for appoints that would have been canceled had they replied to me after
  14. [R26] Spring Health 1/5 · US Misleading Billing: I literally never leave reviews but I can’t help but warn others about this god awful experience I have had with this company. I want to preface this with, it has nothing to do with the app or the therapy session itself. Both were great and that’s why I am even more frustrated. My issue is my employer offered three free sessions as a benefit and I decided to take advantage of i
  15. [R38] Spring Health 1/5 · US How could it be in the market?: Obviously, the web and app are not ready for the basic functions such as login and changing passwords. I’m sure the company is aware of that, since there have been so many reviews that mentioned the same issue. When I called in to figure out how to login again, the response I got is that “there is something wrong associated with your account”, which I think really m
  16. [R10] Spring Health 1/5 · US Usable albeit frustrating: Update 10/8/2024: Speaking as a fellow mobile developer for a corporate app, the Spring Health mobile app needs an insane amount of work. It works fine for viewing appointment times and messaging providers, and for that I will give it one star. Beyond that, there’s so much to leave you feeling frustrated. For one, I have to manually sign-in to the app every other week wi
  17. [R58] Personify Health 5/5 · US Not working at all: 4/14/26 - The update that was released today fixed the mobile app login issue. 👍 4/13/26 - App was just blank inside. It showed the word Rewards on top but nothing else. I deleted the app and reinstalled. I can’t log in. It says please enter a valid username or password. When I click on forgot password, it says error. Something went wrong. Please try again. However, I can log
  18. [R59] Personify Health 3/5 · US Issues with logging in and steps don’t update: Log-in on app stopped working but it works when logging in with same credentials on website. Problem is that steps aren’t updating from my Apple Watch since the app doesn’t work.
  19. [R62] Personify Health 3/5 · US Sync Issues: Hasn’t synced with my Fitbit in days, I lose out on points for not consistently connecting and there are points I don’t get at all unless there’s a sync. The occasional not syncing until I reconnect (or attempt to) has been an issue for years. I will update my review when the app connects properly.
  20. [R64] Personify Health 5/5 · US Update sucks: They updated the app now I can’t even log in smh
  21. [R15] Spring Health 5/5 · US Great app: Love my app love my therapist
  22. [R21] Spring Health 5/5 · US Review: The process to schedule is very easy, fast and convenient! The application is very useful when looking for options or more information.
  23. [R77] Personify Health 1/5 · US Decent app, pop ups: Update: 2026-04-14: the update a couple days ago no longer has anything in the home page when you load the app. It says rewards. It doesn’t get your steps or sleep or exercise minutes. So I don’t get credit on my account from my employer. Sigh. Earlier review, unknown date, several years ago: Decent app. I doubt I would use it if my employer weren’t paying us when we got cer

Synthesized from 106 recent App Store reviews · updated July 2026 · View on the App Store