Spring Health

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 5/5 · US Great with my teenage son: She works with my teenage son. I started seeing positive improvement after the 2nd visit. Now he looks forward to seeing her.
2. [R7] 5/5 · US Life changing! Not enough stars to rate. Billion plus!: Not enough stars to rate. Billion plus!
3. [R10] 5/5 · US God bless this app: I love it after years of looking for a therapist I finally have one thank God and the customer service is good
4. [R16] 5/5 · US Highly Recommend: This app has been incredibly helpful. Scheduling is easy. And both my coach and therapist have been wonderfully helpful, supportive, understanding. Highly recommend!
5. [R22] 5/5 · US Easy experience: So easy to schedule, reschedule, and use the app for virtual sessions Love the guided sessions
6. [R2] 5/5 · US FOR ALL THE BROTHERS OUT THERE !!!!: Hey man don’t be shy, I did it… -random hard working god fearing family man just down on his luck from the good ole south 🤠 So you can too ! it took a lot but hey man I got it done, so that means you can too ! And if you can’t figure out how that dang app works or emails or whatever tech savvy things they got going on down there!!!!!!!! Just give them a c
7. [R29] 1/5 · US Won’t Open: App keeps redirecting to my company’s health benefits app after scanning Face ID. I see several other people having a similar issue, with none receiving a response from the developer. This needs to be corrected and updated so everyone has access to the tools they need.
8. [R30] 3/5 · US please fix: App was working flawlessly now it continues to try to authenticate with face ID after confirming face ID. So far I’ve had to uninstall and re-install twice to work around issue. I currently have face ID login disabled for the app, due to this issue
9. [R31] 3/5 · US App keeps crashing: The app’s facial unlock feature keeps crashing and goes on a login loop when trying to log in.
10. [R32] 1/5 · US Will not allow me to open the app anymore: I’ve never had so many issues with this app before. It won’t allow for me to open it at all. It will go to scan my face, say it’s unlocked, go back to the locked screen. Rinse, wash, repeat. It just continuously does so without me pressing anything. I can’t do any check ins or even use the app for my appointments suddenly as well. I have to try to go thro
11. [R20] 2/5 · US Technical difficulties: The video sessions have a lot of technical difficulties. The last two sessions, we had to move to Zoom because there was no sound. The other features of the app work well.
12. [R25] 3/5 · US Fix audio: Mic access allowed, but still they cannot hear me. Please fix. This has been going on for months since you switched over from Zoom. Forced to use browser, or zoom.
13. [R42] 1/5 · US Go back to Zoom or fix the camera issue: Virtual sessions are now hosted on the app instead of routing to Zoom. However, the default setting is to use the rear camera on your device with no ability to flip to the front facing camera. This means I have to turn my phone around and look at the back of my phone so my provider can see me. This is the dumbest, laziest programming issue ever. Y’all shoul
14. [R1] 1/5 · US Very disappointing: I have scheduled 5 appointments with spring health tele therapy. 3 of them were cancelled with a few hours notice. The first connection with a therapist I made was a chiropractor who approached therapy in a very different way than was what I expected. That's ok. I moved on. Made a good new connection with a new therapist. We met once I felt a good rapport and approach and made
15. [R15] 1/5 · US Kemal: Extremely disappointed with the service. They have a policy-or a technical flaw-where the provider can cancel your session at the last minu and you simply lose the bundle session. Zero accountability and zero respect for the customer time. Avoid this service if you want a reliable provider.
16. [R44] 1/5 · US No help at all: Provider cancels appointment with no reasoning. Contact these folks to make sure the reschedule is okay as it is for the exact date and time (less than 24 hrs away) and get a useless girl that provides zero info or assistance. I just hung up on her - too aggravating considering the service they provide this should be criminal
17. [R3] 1/5 · US Not a good service: Customer service is terrible and providers cant be trusted either
18. [R5] 2/5 · US $90 unapproved charge: 2026 if a company says they value customers with no customer service Phone Number maybe don’t trust it..? I try therapy every couple of years with no avail. Same here. I have deep childhood trauma I’d like to unravel but every therapist just ends up asking about my week. Same here. I journaled the night before my scheduled appointment and knew that I didn’t need a therapists
19. [R19] 1/5 · US Terrible Customer Support: App is okay - just hope you don’t need to actually speak with someone at Spring Health. Terrible customer service - phone calls and emails left unanswered even after “escalation”.
20. [R8] 1/5 · US Reschedule: During our call we had technical issues and needed to reschedule. However, when I clicked on the reschedule button it went straight to cancel. I had not clicked on the cancel button. Their policy is that you forfeit the appointment and you must pay $230 if canceling. It’s no wonder that even if I tried to reschedule it put my request into a cancellation. That’s not mental support but
21. [R43] 1/5 · US Billing disreputable - scam?: Disreputable billing will try charging your insurance for dates of service years in the past (which are rejected) and then barrage you with emails about this “outstanding amount” that changes every communication. How is the same service 4 different amounts? They’re just trying to scam money out of people
22. [R45] 1/5 · US Billing Practices: You are not notified in advance of charges. You are told something is covered, and when it’s not they say dispute with your employer and you are stuck. In my state, they are required to give you a good faith estimate, my estimate was - fully covered. And when not covered they don’t care. The price per visit was $195. Far higher than my covered in person visits.
23. [R18] 4/5 · US Notifications complaint and more: App does not send any type notifications about receiving messages from a provider. Appointment notifications are spotty. I have all types of the notifications enabled email, text , push notification etc. I sometimes toggle it on and on. There has been several times I have missed messages! It’s become routine to check everyday for a reply. One of my providers says
24. [R23] 2/5 · US App Issues: At some point this year, about a few patches back, there was an issue which led to me being entirely unable to log into and access the app. This was a major issue that affected my ability to correspond with my provider. While that issue has since been fixed, the current issue I’m experiencing is the inability to stay logged in. This led to me directly missing notifications/messages fro
25. [R24] 1/5 · US Reminders worked for a while then stopped: This app is inconsistent and buggy, causes scheduling mistakes because of bad UI and poor reminder function that’s at best inconsistent
26. [R47] 1/5 · US Completely untested app: Amazing how little effort this company has taken to create this app. The Calendar integration does not work. Addresses for clinicians are incomplete. The wrong appt times show up after rescheduling appointments. The query does not return results that meet your scheduling criteria. Truly a mess.
27. [R9] 1/5 · US Terrible for providers and patients: I find most providers in this app are low quality. Good providers don’t get paid much, leaving the platform for better opportunities. My company pays for this waste of money, no wonder they spring health has a high valuation.
28. [R12] 1/5 · US Don’t expect real help: Very basic app pretty straightforward Spring Health in general there’s really not real help from therapist very superficial directed to spend more time with your pet kind of therapy. They’ll get you in a loop for a long time saying that somebody’s gonna reach out you know try to pick through the therapist then they send you quizzes. Say somebody’s gonna reach out somebody r
29. [R13] 1/5 · US If I could give zero stars, I would: Spring Health is a microcosm of everything wrong with our healthcare system. Providers are unprofessional, transactional, and rarely have empathy.
30. [R26] 1/5 · US Your users are software testers!: I couldn’t even get signed up with this app it is THAT bad! I would use expletives here, but I’m trying to be professional. Obviously the service is going to be terrible if you can’t sign up via the mobile app! Help yourselves first before you try to help others.
31. [R14] 3/5 · US Call function: Call function is sometimes buggy on iPad
32. [R17] 2/5 · US Trouble with scheduling.: Was looking for a therapist’s list of all open days/times. I didn’t see anything to click on other than a bubble that showed his soonest available appointment so I clicked on it thinking it would open up a list of all of his availability, but it did not. It automatically scheduled me for that time. I Immediately started looking around to cancel, but I didn’t see a way
33. [R33] 1/5 · US Can’t log in: App spams Face ID logins and doesn’t move past that point