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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Spring Health vs myCigna

Spring Health 4.9★ · Free to download 70
Winner Tie
myCigna 4.8★ · Free to download 75

Spring Health is better for those seeking mental health services with easy scheduling, while myCigna excels at managing general health insurance information and claims.

Full reviews: Spring Health · myCigna

Spring Health focuses on mental health support, offering easy scheduling for therapy and medication management, though it struggles with app stability and customer service. myCigna provides comprehensive insurance management, including digital ID cards and claims tracking, but faces issues with certain tools and syncing with other health apps.

Head to head

Features and Services tieR2R5R11R16
Spring Health Spring Health users appreciate the platform for scheduling therapy appointments, medication management, and access to 'Moments' exercises for self-help R2R5R11R29. Some find the range of services, including therapists, coaches, and psychiatrists, to be a valuable employer benefit R29. However, there are complaints about the app's inability to find existing therapists, forcing users to repeatedly take tests or browse lists R20. Some features like the 'Moments' section or 'work life support' articles have been reported as buggy or non-functional R16.
myCigna myCigna offers features for managing health insurance, such as viewing ID cards, tracking claims, finding in-network providers, and accessing wellness programs R90. Users value the convenience of having all insurance information in one place and the ability to add cards to a digital wallet R90. However, the cost estimator tool is reported as non-functional , and the Personify Wellness section can be glitchy . Some users also report issues with the app not syncing with Apple Health for rewards .
Ease of Use and Interface edge: myCignaR2R7R10R11
Spring Health Many Spring Health users find the app easy to use for scheduling appointments and navigating R2R11. However, a significant number of users report severe issues with the app's stability and interface, including frequent sign-in requirements, crashing, resetting mid-chat, and difficulty with basic functions like logging in or changing passwords R7R10. Some find the assessment process repetitive and the overall design frustrating R20.
myCigna myCigna is generally praised for being easy to navigate and use, providing quick access to information . Users find it efficient for viewing insurance details and digital ID cards R90. Some minor complaints include slow navigation at times and the app sometimes prioritizing less-used cards . There are also reports of the app displaying in the wrong language without an obvious way to change it .
Reliability and Performance edge: myCignaR1R3R4R10
Spring Health Spring Health has significant reliability issues, with users reporting appointments being dropped or canceled R3R4. The app frequently fails to remember logins, crashes, or resets sessions R10R38. Some users experience features not working at all, requiring them to use the website . There are also concerns about privacy due to the app requiring full calendar access R1 and lacking Face ID or password protection for sensitive information R34.
myCigna myCigna generally performs well, with users reporting it works as it should . However, some users experience glitches in specific sections like Personify Wellness or slow loading times . A critical reliability issue for some is the app not syncing with Apple Health, which impacts rewards . There are also reports of claims disappearing or not being easily accessible R73, and concerns that information on amounts due is not always correct or up-to-date .
Customer Support and Communication edge: myCignaR12R18R20R38
Spring Health Spring Health's customer support and communication are frequently criticized. Users report extremely long response times from the billing department R18, difficulty contacting support directly R18, and issues with resolving insurance problems R12. Some users were unable to get help scheduling with their existing therapist R20. The lack of support for app bugs and login issues is also a common complaint R38.
myCigna Reviews for myCigna do not heavily focus on customer support, but one user mentioned a Cigna representative admitting that app information on amounts due isn't always correct, raising concerns about verification . Otherwise, there are no widespread complaints about customer support directly within the app reviews.
Price and Value tieR5R11R26R29
Spring Health Spring Health is often offered as an employer benefit, providing sponsored sessions for therapy, coaching, and psychiatry, making it free for many users R5R11R29. However, there are instances of misleading billing where users were charged after initial free sessions, leading to significant frustration R26. Some users also lament that the service is tied to their job, meaning they lose their therapist if they change employment .
myCigna myCigna is a free app for Cigna insurance members, serving as a tool to manage existing healthcare plans. Its value is tied to the Cigna insurance plan itself, offering convenience for accessing information, tracking claims, and finding providers R90. Users appreciate the ability to easily find in-network providers and manage their health benefits .
Pick Spring Health if

You are looking for a mental health platform with a wide range of providers (therapists, coaches, psychiatrists) and appreciate easy scheduling, especially if it's offered as an employer benefit R5R11R29.

Pick myCigna if

You are a Cigna insurance member and need a convenient app to manage your health insurance information, access digital ID cards, track claims, and find in-network providers R90.

Evidence note: Spring Health's reviews show a strong dichotomy, with many positive experiences regarding the quality of care and ease of initial scheduling, contrasted sharply with severe complaints about app bugs, login issues, and customer support. myCigna's reviews are generally positive for core functions but highlight specific feature limitations and occasional data syncing problems.

Frequently asked

Is Spring Health good for finding a therapist?
Yes, many Spring Health users report that the app makes it easy to find and schedule appointments with therapists, and they are happy with the quality of their providers R2R5R8R11. However, some users struggle to find their current therapist or are forced to go through repetitive processes to schedule R20.
Does myCigna help with insurance claims?
Yes, myCigna allows users to track claims and view their health insurance information, which is a key feature appreciated by many R73R90. However, some users report issues with claims disappearing or not being easily accessible within the app, sometimes requiring them to use a laptop instead R73.
Are there privacy concerns with Spring Health?
Yes, some users have raised privacy concerns with Spring Health, specifically noting that the app requires access to their entire calendar to add appointments, rather than just 'add events' permissions, which they suspect is for data mining R1. Additionally, there are complaints about the app lacking Face ID or password protection for sensitive health information R34.

What reviewers actually said

Built only from these 106 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Spring Health 5/5 · US Easy booking: I love how I’m able to make appts on my schedule in the comfort of my home.
  2. [R5] Spring Health 5/5 · US Excellent Mental Health Platform: Spring Health has been excellent as far as my Mental Health Journey! I am so glad that my workplace has this benefit for my mental health issues!! Scheduling therapy appointments with my therapist is real easy and very convenient! I would definitely recommend to my colleagues and my dependents!
  3. [R11] Spring Health 5/5 · US Easy and convenient: Really impressed with this app and how easy it is to use. I found a therapist who offers evening appointments and he is great! The availability fit my schedule perfectly and the process of scheduling in the app is so easy. Medication management appointments are also available and are covered under my plan (2/year). Really well done app that is very easy to use, the add to ca
  4. [R16] Spring Health 2/5 · US Moments are down! A bug!: Cannot use Moments, it showed an error message. There is a bug! Please let developers to fix it soon!
  5. [R7] Spring Health 1/5 · US App issue: Can’t sign in on my phone. Really annoying.
  6. [R10] Spring Health 1/5 · US Usable albeit frustrating: Update 10/8/2024: Speaking as a fellow mobile developer for a corporate app, the Spring Health mobile app needs an insane amount of work. It works fine for viewing appointment times and messaging providers, and for that I will give it one star. Beyond that, there’s so much to leave you feeling frustrated. For one, I have to manually sign-in to the app every other week wi
  7. [R1] Spring Health 1/5 · US Another company mining your data: Their app will only add appointments to your calendar if you give them access to your entire calendar. Not the ‘add events’ only permissions. The only rational reason for this is because they are mining your data. One should be able to get mental healthcare without an invasive app.
  8. [R3] Spring Health 3/5 · US Disappointed: Meeting with first therapist and they didn’t show up for zoom.
  9. [R4] Spring Health 1/5 · US my appointment gets dropped every time!: every time i set up an appointment, they drop it the day before because they can’t hold it. i cannot get in with anyone because they cancel my appointment! for a mental health website this is not okay.
  10. [R12] Spring Health 1/5 · US Would not recommend: After waiting two weeks for Spring Health to clear up an insurance problem so I could get the mood stabilizers I had been prescribed, I decided to heck with it - I’ll schedule with a local medication manager who I can actually contact for these sorts of things and will be professional about it. There was literally no way to resolve the issue with Spring Health. My pharmacist
  11. [R18] Spring Health 1/5 · US Terrible Communication: Their billing department took three weeks to reply to my email, they close at 2pm PST daily and do not have a direct phone number to call with inquires. Astronomically bad costumer service, it is impossible to speak with someone who can help. The poor communication cost me significant amounts of money, for appoints that would have been canceled had they replied to me after
  12. [R20] Spring Health 1/5 · US This app and website is garbage: I am forced to take a test every time I open the app. I am forced to go through a list of therapists every time I want to schedule an appointment. Can I find my current therapist in the app? No. That would be convenient. Can I search for my therapist? No. That would be convenient. Can I get help from customer service to schedule with my existing therapist? No. That
  13. [R38] Spring Health 1/5 · US How could it be in the market?: Obviously, the web and app are not ready for the basic functions such as login and changing passwords. I’m sure the company is aware of that, since there have been so many reviews that mentioned the same issue. When I called in to figure out how to login again, the response I got is that “there is something wrong associated with your account”, which I think really m
  14. [R26] Spring Health 1/5 · US Misleading Billing: I literally never leave reviews but I can’t help but warn others about this god awful experience I have had with this company. I want to preface this with, it has nothing to do with the app or the therapy session itself. Both were great and that’s why I am even more frustrated. My issue is my employer offered three free sessions as a benefit and I decided to take advantage of i
  15. [R29] Spring Health 5/5 · US Glad my employer is investing in my mental health: Many thanks due to my employer for giving me this perk: access to therapists, coaches, psychiatrists, care navigators, and a collection of go-at-your-own-pace Moments exercises. They also sponsor several sessions with all of the above so it doesn't cost me anything.
  16. [R8] Spring Health 5/5 · US Spring Health for scheduling an appointment was very easy and good and I loved it: Looking forward to speaking to (Michael) he makes me feel myself. He’s very understanding. He’s very good at what he does. He knows things very nice person understanding doctor
  17. [R73] myCigna 1/5 · US Can’t find processed clams: For one logged in session with the app, I see the claim that I need to verify. The next day, the claim that was there before is gone. No matter how I try to filter things, the claim isn’t there. It’s frustrating that I have to resort to using my laptop to verify my claims. How about an option to allow the app to filter out the claims that have been paid? Maybe then the
  18. [R90] myCigna 5/5 · US Excellent Healthcare Management App: I’ve had a great experience using the MyCigna app. It’s easy to navigate, makes it simple to view my health insurance information, access digital ID cards, track claims, and find in-network providers. The app is convenient, reliable, and saves time by putting everything I need in one place. A great tool for managing healthcare on the go!
  19. [R34] Spring Health 1/5 · US This app has sensitive information: And no way to require face ID or a password when logging in. There’s no option but it’s clearly broken as there’s no log in screen. Providers on the app are great and I’d happily give it 5 stars if this one issue were fixed.

Synthesized from 106 recent App Store reviews · updated July 2026 · View on the App Store