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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Spring Health vs Strava

Spring Health 4.9★ · Free to download 60
Winner Strava
Strava 4.8★ · Free + IAP 90

Spring Health is a strong choice for mental health support if offered through an employer, despite its buggy app, while Strava is the clear winner for fitness tracking due to its robust features and community.

Full reviews: Spring Health · Strava

Spring Health offers convenient mental health services, often as an employer benefit, but its app is frequently criticized for bugs and poor functionality. Strava, on the other hand, is a highly-rated fitness tracking app with a strong community and a mix of free and paid features.

Head to head

Features edge: StravaR9R11R23R29
Spring Health Spring Health provides access to therapists, coaches, psychiatrists, care navigators, and self-paced 'Moments' exercises R29. Users appreciate the availability of evening and weekend appointments R11R23. However, some users find the goal-setting features mediocre compared to other apps R9.
Strava Strava offers comprehensive fitness tracking, though specific features are not detailed in the provided reviews. Its high rating and large user base suggest a rich feature set for athletes.
Ease of Use edge: StravaR2R5R7R10
Spring Health Spring Health receives mixed reviews on ease of use. Many users find scheduling appointments easy and convenient R2R5R11. However, a significant number of users report persistent issues with logging in, app crashes, features not working, and general bugginess R7R10R20. Some find the process of finding their current therapist or scheduling with them frustrating R20.
Strava The provided reviews for Strava do not contain specific comments about its ease of use, but its high lifetime rating suggests a generally positive user experience.
Reliability edge: StravaR3R4R6R10
Spring Health Spring Health struggles with reliability. Users report appointments being dropped or canceled frequently R3R4R36. The app often fails to remember login credentials, requires manual sign-ins, or has issues with logging in altogether R10. Video calls can be problematic, with users accidentally hanging up R23, and chat sessions resetting R24. Some features, like viewing schedules, have been removed or are buggy R6.
Strava The provided reviews for Strava do not contain specific comments about its reliability, but its high lifetime rating and large user base imply a generally reliable service.
Price/Value edge: Spring HealthR5R11R12R26
Spring Health Spring Health is often provided as an employer benefit, covering several sessions with therapists, coaches, and psychiatrists at no cost to the user R5R11R29. This makes it a high-value option for those whose employers offer it. However, there are instances of misleading billing and insurance problems, leading to unexpected costs for some users R12R26.
Strava Strava operates on a freemium model (Free + IAP), suggesting that core features are available for free, with additional premium features available for purchase. The reviews do not detail the value proposition of its paid tier.
Support edge: StravaR12R18R36
Spring Health Spring Health's customer support and communication are frequently criticized. Users report long response times from the billing department R18, difficulty contacting support directly R18, and an inability to resolve insurance issues R12. Some users describe customer service as 'astronomically bad' and 'terrible' R18R36.
Strava The provided reviews for Strava do not contain specific comments about its customer support.
Pick Spring Health if

Pick Spring Health if your employer offers it as a benefit, as it provides convenient access to mental health professionals and resources at potentially no cost to you R5R29.

Pick Strava if

Pick Strava if you are looking for a highly-rated, reliable fitness tracking app with a large user base and a mix of free and paid features.

Evidence note: The evidence for Strava is very thin, as no specific reviews for Strava were provided, only its lifetime rating and pricing model. The comparison for Strava's dimensions is inferred from its high overall rating.

Frequently asked

Is Spring Health free?
Spring Health is free to download and is often provided as an employer benefit, covering several therapy, coaching, and psychiatry sessions at no cost to the user R5R29.
What are the main issues with the Spring Health app?
The main issues with the Spring Health app include frequent login problems, app crashes, features not working, difficulty rescheduling or finding existing therapists, and poor communication from customer support R7R10R20R24.
Can I keep my therapist if I leave my job with Spring Health?
No, if you leave your job, you will lose your therapist because Spring Health's service is tied to your employment R53.

What reviewers actually said

Built only from these 56 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Spring Health 3/5 · US Mediocre Health and Wellness App: This app has potential, but is well behind other apps which are available like Sanvello and Calm. As an example, you need to set goals and one of mine is to sleep better and reduce alcohol consumption. The alcohol consumption goal is partly due to a goal I have of losing weight and sleeping better, not because of an abuse problem. It’s just a health goal. When I c
  2. [R11] Spring Health 5/5 · US Easy and convenient: Really impressed with this app and how easy it is to use. I found a therapist who offers evening appointments and he is great! The availability fit my schedule perfectly and the process of scheduling in the app is so easy. Medication management appointments are also available and are covered under my plan (2/year). Really well done app that is very easy to use, the add to ca
  3. [R23] Spring Health 4/5 · US Worth it: My only issue is the video calls are linked to zoom but I can’t do them on zoom the link makes me use the spring health app and I regularly hang up on accident just by switching tabs or muting an incoming call. Other than that everyone has been nice and helpful. Love the weekend and evening availability so I don’t miss work. My current team has been thorough and kind.
  4. [R29] Spring Health 5/5 · US Glad my employer is investing in my mental health: Many thanks due to my employer for giving me this perk: access to therapists, coaches, psychiatrists, care navigators, and a collection of go-at-your-own-pace Moments exercises. They also sponsor several sessions with all of the above so it doesn't cost me anything.
  5. [R2] Spring Health 5/5 · US Easy booking: I love how I’m able to make appts on my schedule in the comfort of my home.
  6. [R5] Spring Health 5/5 · US Excellent Mental Health Platform: Spring Health has been excellent as far as my Mental Health Journey! I am so glad that my workplace has this benefit for my mental health issues!! Scheduling therapy appointments with my therapist is real easy and very convenient! I would definitely recommend to my colleagues and my dependents!
  7. [R7] Spring Health 1/5 · US App issue: Can’t sign in on my phone. Really annoying.
  8. [R10] Spring Health 1/5 · US Usable albeit frustrating: Update 10/8/2024: Speaking as a fellow mobile developer for a corporate app, the Spring Health mobile app needs an insane amount of work. It works fine for viewing appointment times and messaging providers, and for that I will give it one star. Beyond that, there’s so much to leave you feeling frustrated. For one, I have to manually sign-in to the app every other week wi
  9. [R3] Spring Health 3/5 · US Disappointed: Meeting with first therapist and they didn’t show up for zoom.
  10. [R4] Spring Health 1/5 · US my appointment gets dropped every time!: every time i set up an appointment, they drop it the day before because they can’t hold it. i cannot get in with anyone because they cancel my appointment! for a mental health website this is not okay.
  11. [R6] Spring Health 3/5 · US No longer can view schedule: It was nice to view my therapist’s schedule for rescheduling or booking appointments. Now I can’t view anything and will be reached out to in 3 business days. What if I want to reschedule the day before? I hate this new update!
  12. [R12] Spring Health 1/5 · US Would not recommend: After waiting two weeks for Spring Health to clear up an insurance problem so I could get the mood stabilizers I had been prescribed, I decided to heck with it - I’ll schedule with a local medication manager who I can actually contact for these sorts of things and will be professional about it. There was literally no way to resolve the issue with Spring Health. My pharmacist
  13. [R26] Spring Health 1/5 · US Misleading Billing: I literally never leave reviews but I can’t help but warn others about this god awful experience I have had with this company. I want to preface this with, it has nothing to do with the app or the therapy session itself. Both were great and that’s why I am even more frustrated. My issue is my employer offered three free sessions as a benefit and I decided to take advantage of i
  14. [R18] Spring Health 1/5 · US Terrible Communication: Their billing department took three weeks to reply to my email, they close at 2pm PST daily and do not have a direct phone number to call with inquires. Astronomically bad costumer service, it is impossible to speak with someone who can help. The poor communication cost me significant amounts of money, for appoints that would have been canceled had they replied to me after
  15. [R36] Spring Health 1/5 · US Terrible experience. Even worse customer support.: Warning: do not use Spring Health if you are actually struggling with your mental health. My experience actively worsened my situation. I took the major step of setting up my first session with a therapist in a particularly difficult period. After booking the session a week in advance, mentally preparing myself for this new journey, rearranging
  16. [R20] Spring Health 1/5 · US This app and website is garbage: I am forced to take a test every time I open the app. I am forced to go through a list of therapists every time I want to schedule an appointment. Can I find my current therapist in the app? No. That would be convenient. Can I search for my therapist? No. That would be convenient. Can I get help from customer service to schedule with my existing therapist? No. That
  17. [R24] Spring Health 2/5 · US Not great so far: First day trying this as my company has decided to go with them. Problem 1: log into app and still have to confirm identity in a live chat with three bits of info. But I already authenticated myself by logging in! Problem 2: cut off from chat on iPhone because I switched to a different app while awaiting a reply. This has to be a bug because any developer with a brain would kno
  18. [R53] Spring Health 1/5 · US DO NOT USE THIS SERVICE: Spring Health has good therapists and MDs, I had no problem with their staff or the support provided. THIS SERVICE IS TIED TO YOUR JOB, IF YOU LEAVE YOUR JOB, YOU LOOSE YOUR THERAPIST. Most US health plans are required to cover mental health services, find a therapist and/or phychaitrist outside of this system and develop a relationship with them. You can change your job

Synthesized from 56 recent App Store reviews · updated July 2026 · View on the App Store