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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

DoorDash vs DoorDash

DoorDash 4.7★ · Free to download 60
Winner Tie
DoorDash 4.8★ · Free to download 60

Given that both apps are DoorDash, the comparison focuses on the varied user experiences, with many drivers expressing dissatisfaction over pay and app glitches, while customers appreciate the convenience despite high costs and occasional order issues.

Full reviews: DoorDash · DoorDash

This comparison analyzes user reviews for DoorDash, revealing a mixed bag of experiences for both drivers and customers. Drivers frequently report issues with low pay, app glitches, and unhelpful support, while customers value the convenience but often complain about high fees, incorrect orders, and slow delivery.

Head to head

Driver Pay & Value tieR1R7R13R16
DoorDash Many drivers feel underpaid, citing low base pay, reliance on tips, and insufficient compensation for mileage and gas R1R16. Some believe DoorDash manipulates tip allocation and payment structures R13. There are also complaints about declining earnings over time, even for platinum dashers .
DoorDash Many drivers feel underpaid, citing low base pay, reliance on tips, and insufficient compensation for mileage and gas R1R16. Some believe DoorDash manipulates tip allocation and payment structures R13. There are also complaints about declining earnings over time, even for platinum dashers .
App Reliability & Features (Driver) tieR3R4R8R9
DoorDash Drivers frequently report app glitches, such as freezing during orders, being kicked off routes, and issues with accepting stacked orders R4R9. GPS navigation is often criticized for poor routing, suggesting unsafe turns, and not avoiding tolls despite settings R8. Some experience problems with receiving offers, location tracking, and push notifications R3R9.
DoorDash Drivers frequently report app glitches, such as freezing during orders, being kicked off routes, and being kicked off routes, and issues with accepting stacked orders R4R9. GPS navigation is often criticized for poor routing, suggesting unsafe turns, and not avoiding tolls despite settings R8. Some experience problems with receiving offers, location tracking, and push notifications R3R9.
Customer Service & Support (Driver) tieR2R7R17R46
DoorDash Many drivers describe customer support as unhelpful, unprofessional, and difficult to reach, often relying on AI agents or being hung up on R7R46. Issues like account deactivation without clear reasons, problems with verification, and denial of referral bonuses are common complaints R46.
DoorDash Many drivers describe customer support as unhelpful, unprofessional, and difficult to reach, often relying on AI agents or being hung up on R7R46. Issues like account deactivation without clear reasons, problems with verification, and denial of referral bonuses are common complaints R46.
Customer Price & Value tieR61R67R69R72
DoorDash Customers frequently complain about high prices, including increased food costs compared to in-store, significant delivery fees, and additional service charges R67R69R72. Many feel it's become too expensive to use regularly, often only ordering with deals R69R72.
DoorDash Customers frequently complain about high prices, including increased food costs compared to in-store, significant delivery fees, and additional service charges R67R69R72. Many feel it's become too expensive to use regularly, often only ordering with deals R69R72.
Customer Order Accuracy & Delivery tieR64R66R70R73
DoorDash Customers report frequent issues with incorrect or missing items, wrong orders, and food being delivered to the wrong address R70R73. There are also complaints about long delivery times, cold food, and drivers picking up multiple orders, extending wait times R66. Refunds for these issues are often denied R73.
DoorDash Customers report frequent issues with incorrect or missing items, wrong orders, and food being delivered to the wrong address R70R73. There are also complaints about long delivery times, cold food, and drivers picking up multiple orders, extending wait times R66. Refunds for these issues are often denied R73.
Customer Convenience & App Experience tieR34R63R65R68
DoorDash Customers find the app convenient for ordering food, especially after long shifts or when unable to drive R65R68. However, there are complaints about the app's interface, such as disappearing buttons, difficulty browsing, and issues with choosing pickup locations R34. Some users report problems with promotions not working or being misleading .
DoorDash Customers find the app convenient for ordering food, especially after long shifts or when unable to drive R65R68. However, there are complaints about the app's interface, such as disappearing buttons, difficulty browsing, and issues with choosing pickup locations R34. Some users report problems with promotions not working or being misleading .
Pick DoorDash if

You are looking for a food delivery service that offers convenience for ordering from home, especially if you have a DashPass subscription to mitigate some costs R65R68.

Pick DoorDash if

You are looking for a food delivery service that offers convenience for ordering from home, especially if you have a DashPass subscription to mitigate some costs R65R68.

Evidence note: Both App A and App B are DoorDash, so the reviews are treated as a single pool reflecting the overall user experience with the platform. The lifetime ratings are very similar, and the reviews cover both driver and customer perspectives, often highlighting the same issues across the board.

Frequently asked

Is DoorDash a good way to earn money as a driver?
Many drivers report that DoorDash is no longer a good way to earn money, citing low pay, insufficient compensation for gas and mileage, and declining earnings over time R1R16. Some drivers claim they make less than $12 per hour and that DoorDash supplements minimum wage with tips, despite claiming 100% of tips go to drivers R16.
Are DoorDash's delivery fees and food prices high for customers?
Yes, many customers find DoorDash to be expensive, reporting that food prices are increased compared to in-store, and there are significant delivery charges and service fees R67R69R72. Some users state that they pay almost double what they would if they picked up the food themselves .
How reliable is DoorDash customer support for drivers and customers?
Customer support for DoorDash receives mixed reviews, with some drivers finding it helpful R2R17 but many others describing it as unhelpful, unprofessional, and difficult to reach, often relying on AI agents R7R46. Customers also report issues with denied refunds for incorrect or missing orders, even with evidence R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] DoorDash 1/5 · US Not worth it: Save your gas and time, they'll pay you $4 to go 8 miles and the tip will be $5, they don't care how much money you make nor the situation the world is in. They just want all their money and want you to suffer, as soon as you pass a restaurant or store they give you an order to turnback. It's not worth it
  2. [R7] DoorDash 1/5 · US Pyramid scheme: *Paid by an unpredictable rate and reliant on tips, half-baked app, constant changes to job process/moving goal posts, lack of professional support/labyrinth of ai “help” agents. Overall convoluted, seemingly to misdirect away from recourse. Don’t bother working for these delivery companies, save the effort for a more worthwhile venture and personal development. I’ve heard ane
  3. [R13] DoorDash 1/5 · US DoorDash: Stealing tips not giving you the correct mount of payment to many glitches on the app things are not being accounted accurately. FYI, keep count of your hours and your pay so you know how much you’re getting back.
  4. [R16] DoorDash 1/5 · US No longer worth dashing at all: As drivers we are making less than 45% on average of what we earn as DoorDash has lost several lawsuits for underpaying us the drivers. They pay us less and supplement the minimum wage with our wages with the tips when they say we get 100% of our tips. When logging in and you pick your time they force selfies. Then the times you picked are no longer available. Beca
  5. [R3] DoorDash 3/5 · US A driver: Idk what the matter is but I was almost getting to many over and now suddenly I’m getting zero offers idk what’s going on but I need my job :( someone help please It was working beautifully and since the parade downtown Portland I’ve gotten nothing and I happen to live in a populated red zone. I’m at a loss.
  6. [R4] DoorDash 1/5 · US Glitches: The app glitches a lot. I’ll be in the middle of doing and order and if I get a stack for some reason my phone will glitch out and won’t let me take the next order even though I pressing accept like crazy. Then I get dinged when it glitches out because it says I didnt take the order when I did. It also will randomly kick you off the route you’re driving and go back to the screen that tel
  7. [R8] DoorDash 4/5 · US needrouting w/o uncontrolled left turns: app keeps saying to make a left turn into heavy traffic without a traffic lite. provide option to avoid this like UPS does. similar to "avoid freeways" on apple maps. apple maps routing seems better. and it autosnaps back into drive mode if u pinch zoom it. app gets stuck a lot esp in help. easy to press wrong buttons when u are delivering. taking ver
  8. [R9] DoorDash 3/5 · US Lost money: Overnight my app took an update and kept me from viewing certain features. It would not let me see some of my ratings. It would not let me dispute late arrivals amongst several other things. I was instructed to delete the app. And reinstall it. When the app came up, it would not let me allow push notifications. That means I set and was not able to get orders and notifications. My app w
  9. [R2] DoorDash 5/5 · US Helpful customer service: I was having issues with multiple things. I was helped by friendly people who helped me solve all my issues. Thank you Jesus!!
  10. [R17] DoorDash 5/5 · US Good Customer service: Customer service is excellent for platinum dashers!
  11. [R46] DoorDash 1/5 · US Worst Support Ever: Brand new dasher. App is having repeated issues with verifying me to gain access to other order types. I’ve tried all troubleshooting and tried on other devices. IT claims it’s because I “jailbroke” my phone. I haven’t. Nobody responds back to emails. I’ve gotten hung up on while trying to clarify issues. Ordered a physical red card a week ago and it hasn’t even been processed.
  12. [R61] DoorDash 1/5 · US don't waste your time or money: this app sucks, fees are to high and customer service is really poor.
  13. [R67] DoorDash 1/5 · US Not worth: They overprice the items significantly. You are better off going out yourself or cooking at home
  14. [R69] DoorDash 3/5 · US Door dash review: Great for convenience but just starting to get way to expensive to use anymore
  15. [R72] DoorDash 3/5 · US Changes: I used to use this service all the time. They have now started focusing only on profit instead of service. Their delivery charges of nearly $7 for a place less than 4 miles away and their increased service fees have forced me to use them only with a deal. It is a shame.
  16. [R64] DoorDash 1/5 · US I paid extra: I paid extra to get it early and it came LATER than the original time would’ve been BEFORE i paid. Never use this app, Uber Eats is better.
  17. [R66] DoorDash 3/5 · US Extended delivery time: DoorDash is great except for the fact that dashers can pick up multiple orders on the way to yours, extending the time usually past an hour for delivery.
  18. [R70] DoorDash 1/5 · US Constant mess ups with orders due to delivery drivers: It saddens me to say that I’ve spent a lot of years using DoorDash and a lot of money for DoorDash to constantly have my orders mixed up messed up, delivered wrong or with issues
  19. [R73] DoorDash 1/5 · US Did not receive item. DoorDash refused refund: Had an order where a $7.00 item was not with my order. Clearly shown on the picture the dasher took of the order before I even touched it, that the coffee drink was not there. DoorDash refused me a refund. Wouldn’t even give me credit. So DoorDash quite literally stole from me. I tried to escalate it up the ladder, to no avail. Never in my life have a
  20. [R34] DoorDash 1/5 · US What happened?: App has been performing horribly lately. View cart button disappearing multiple times. Prices not showing up. It’s so hard to just browse food options now. Shame what this has spiraled into. They used to do one thing very well, now they’re trying to do everything and not doing any of it well.
  21. [R63] DoorDash 3/5 · US Options: There should be more options to deselect things like coleslaw which is not very good.
  22. [R65] DoorDash 4/5 · US Too easy: Ordering door dash is so easy it’s somewhat addicting. It’s a life saver when you don’t have a vehicle or cannot drive or just have better things to do. Plus I use it to see what restaurants are around me if I’m not sure. But beware: you will find yourself ordering it more and more often, even when you could get it yourself. ITS JUST SO EASY AND CONVENIENT
  23. [R68] DoorDash 5/5 · US It’s very convenient: This my bestfriend when I finally get home after a 12 hour shift and I don’t feel like driving anymore

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store