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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

DoorDash vs Postmates

DoorDash 4.7★ · Free to download 45
Winner Postmates
Postmates 4.8★ · Free to download 70

Postmates generally offers a better customer experience with good deals and reliable service, while DoorDash struggles with app glitches and driver payment issues.

Full reviews: DoorDash · Postmates

DoorDash and Postmates are both popular food delivery apps, but user reviews reveal significant differences in reliability and customer satisfaction. Postmates is praised for its deals and generally smooth delivery, though some users report high fees. DoorDash, however, faces widespread complaints about app glitches, poor driver pay, and unresponsive customer support.

Head to head

Features & App Functionality edge: PostmatesR4R8R9R10
DoorDash DoorDash users frequently report app glitches, such as freezing, random disconnections, and issues with accepting orders R4R8R9R10. Some drivers experience problems with GPS routing, leading to inefficient routes or difficulties finding addresses R8. There are also complaints about features not working, like viewing ratings or disputing late arrivals R9, and issues with notifications .
Postmates Postmates users find the app generally easy to use and straightforward . However, some report it can be buggy, with issues like needing constant profile updates and unnecessary authentication steps . GPS accuracy for delivery is also a concern, with drivers sometimes ending up at incorrect locations .
Driver Experience & Pay edge: DoorDashR1R3R7R9
DoorDash Many DoorDash drivers express significant dissatisfaction with pay, citing low earnings, long distances for small tips, and alleged tip stealing or underpayment R1R7R13R16. Drivers also face issues with inconsistent order offers, especially after updates R3R9R10R15, and frustrations with the acceptance rate system . The app's requirements, like forced selfies and penalties for declining orders, are also criticized R16.
Postmates Postmates reviews primarily focus on the customer experience, with very few specific comments from drivers. One review mentions an unfair minimum 15% tip for short distances , and another implies that Postmates might steal from driver tips .
Customer Service & Support tieR2R7R17R44
DoorDash DoorDash customer service receives mixed reviews; some users report helpful and friendly support R2R17, especially for 'platinum dashers' R17. However, a significant number of users describe support as unhelpful, unresponsive, or difficult to reach, often involving AI agents or being hung up on R7R46R57. Issues like account deactivation without clear reasons are also reported R44.
Postmates Postmates customer service is a major point of contention. Many users report terrible or non-existent support, with issues like being denied refunds for wrong or missing orders , being stuck in AI loops , or not receiving callbacks . Some describe support as rude or condescending . However, a few users praise the communication and ease of resolving issues .
Price & Value for Customers tieR34R62R63R66
DoorDash DoorDash reviews from customers are less frequent but some mention prices not showing up or the app being difficult to browse R34. There are no direct complaints about high fees or inflated menu prices from customers, though drivers complain about low pay, which indirectly affects the service's cost structure.
Postmates Postmates customers frequently complain about high prices, including inflated menu items R66, excessive fees R63R66, and charges for unreceived orders . Some users feel the system is expensive without adequate rewards . However, many users praise Postmates for offering frequent and significant discounts, like 50% off, which makes it a good value for them R62.
Delivery Reliability & Quality tieR12R15R28R31
DoorDash DoorDash users report issues with order accuracy and missing items . Drivers note problems with orders for closed stores leading to penalties . While some drivers find it a good way to earn money R12R15, the overall trend points to declining reliability and pay for dashers R28R31.
Postmates Postmates delivery reliability is mixed. Some users praise fast and speedy delivery , and claim orders are always correct . However, others report inaccurate delivery times, with 15-minute estimates turning into an hour due to stacked orders . There are also complaints about cold or badly prepared food , and orders being dumped at wrong locations , or arriving damaged .
Pick DoorDash if

You are a customer who has had positive experiences with DoorDash's customer service in the past, or if you are an iPhone user, as some reviews suggest the app works better on iOS .

Pick Postmates if

You are a customer looking for frequent discounts and deals on food delivery R62, or if you prioritize an easy-to-use app interface for ordering .

Evidence note: The evidence for DoorDash is heavily skewed towards driver experiences and complaints, with fewer recent customer reviews. Postmates reviews are predominantly from customers, focusing on pricing, deals, and customer service. This asymmetry makes a direct, like-for-like comparison on all dimensions challenging.

Frequently asked

Which app has better customer service?
Neither app consistently provides excellent customer service; both DoorDash and Postmates have numerous complaints about unhelpful or unresponsive support, although some users report positive experiences R2R17R46R57.
Which app is cheaper for customers?
Postmates is frequently criticized for high menu prices and excessive fees, but many users praise it for offering significant discounts, often 50% off, which can make it a cheaper option R62R66. DoorDash customer reviews do not frequently mention high prices, but driver complaints about low pay suggest a different cost structure R1R7R13R16.
Which app is better for drivers?
Neither app receives strong endorsements from drivers, but DoorDash faces extensive criticism from drivers regarding low pay, long distances for small tips, alleged tip stealing, and inconsistent order offers R1R7R13R16. Postmates has very few driver-specific reviews, but one mentions an unfair 15% minimum tip for short distances .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] DoorDash 1/5 · US Glitches: The app glitches a lot. I’ll be in the middle of doing and order and if I get a stack for some reason my phone will glitch out and won’t let me take the next order even though I pressing accept like crazy. Then I get dinged when it glitches out because it says I didnt take the order when I did. It also will randomly kick you off the route you’re driving and go back to the screen that tel
  2. [R8] DoorDash 4/5 · US needrouting w/o uncontrolled left turns: app keeps saying to make a left turn into heavy traffic without a traffic lite. provide option to avoid this like UPS does. similar to "avoid freeways" on apple maps. apple maps routing seems better. and it autosnaps back into drive mode if u pinch zoom it. app gets stuck a lot esp in help. easy to press wrong buttons when u are delivering. taking ver
  3. [R9] DoorDash 3/5 · US Lost money: Overnight my app took an update and kept me from viewing certain features. It would not let me see some of my ratings. It would not let me dispute late arrivals amongst several other things. I was instructed to delete the app. And reinstall it. When the app came up, it would not let me allow push notifications. That means I set and was not able to get orders and notifications. My app w
  4. [R10] DoorDash 1/5 · US Location Bug: Dasher is not showing or updating the correct location in my app. Leading to zero order offers. Please fix this location bug. I have already provided location access.
  5. [R1] DoorDash 1/5 · US Not worth it: Save your gas and time, they'll pay you $4 to go 8 miles and the tip will be $5, they don't care how much money you make nor the situation the world is in. They just want all their money and want you to suffer, as soon as you pass a restaurant or store they give you an order to turnback. It's not worth it
  6. [R3] DoorDash 3/5 · US A driver: Idk what the matter is but I was almost getting to many over and now suddenly I’m getting zero offers idk what’s going on but I need my job :( someone help please It was working beautifully and since the parade downtown Portland I’ve gotten nothing and I happen to live in a populated red zone. I’m at a loss.
  7. [R7] DoorDash 1/5 · US Pyramid scheme: *Paid by an unpredictable rate and reliant on tips, half-baked app, constant changes to job process/moving goal posts, lack of professional support/labyrinth of ai “help” agents. Overall convoluted, seemingly to misdirect away from recourse. Don’t bother working for these delivery companies, save the effort for a more worthwhile venture and personal development. I’ve heard ane
  8. [R2] DoorDash 5/5 · US Helpful customer service: I was having issues with multiple things. I was helped by friendly people who helped me solve all my issues. Thank you Jesus!!
  9. [R17] DoorDash 5/5 · US Good Customer service: Customer service is excellent for platinum dashers!
  10. [R44] DoorDash 1/5 · US Denial for unknown reason: Got denied to dash until another review was completed in October of this yr. The lack of explanation is what bothers me
  11. [R34] DoorDash 1/5 · US What happened?: App has been performing horribly lately. View cart button disappearing multiple times. Prices not showing up. It’s so hard to just browse food options now. Shame what this has spiraled into. They used to do one thing very well, now they’re trying to do everything and not doing any of it well.
  12. [R62] Postmates 5/5 · US Fooooodd: Yeeee I just got my food with that 50% off discount yuhhh Id buy more if they gave me a 60% off discount or a $20 discount with a minimum $20 purchase 😎😎
  13. [R63] Postmates 3/5 · US i just wanted mcdoanlds: why are my midnight cravings ($3 fries) rounding up to 12 dollars for shipping (i’m young i can’t get a job help)
  14. [R66] Postmates 3/5 · US Prices: Most of us are aware that we are being charged more simply to use this platform but some prices are so egregious that it interferes with being able to tip the delivery person. That is awful. But you don’t care about that at all.
  15. [R12] DoorDash 3/5 · US Needs some major updates!!!: I’ve been dashing throughout almost my entire college career, and it’s been a great way to earn money while balancing school. I’m writing this review because I genuinely hope someone at DoorDash sees it and considers making some changes that would improve the experience for drivers. Here are a few things I’d love to see: 1. Let drivers choose whether to accept orders
  16. [R15] DoorDash 3/5 · US Good money, while it works: It’s a good amount of money per hour. Two main problems: Sometimes “busy” is a false positive so you’ll wait 20+ min with a 2 min expected wait; And occasionally the app will lose connection, which sucks when you don’t know the delivery address.
  17. [R28] DoorDash 1/5 · US Very Disappointed: This app is a huge disappointment. I used to be able to work 2-3 hours a day (after work) and make up to $200. I had to take a break due to injury. I’m a Platinum Driver, however first day I DoorDashed, I made $7.75 in almost 1 1/2 hours. I ended it because I’m wasting time. 2nd day I made $7.25 in about the same time as previous day. Today I wasted almost 1 hour with not even 1
  18. [R31] DoorDash 1/5 · US waste of time: this app so dead .. you’ll make more $ walking the blade..
  19. [R46] DoorDash 1/5 · US Worst Support Ever: Brand new dasher. App is having repeated issues with verifying me to gain access to other order types. I’ve tried all troubleshooting and tried on other devices. IT claims it’s because I “jailbroke” my phone. I haven’t. Nobody responds back to emails. I’ve gotten hung up on while trying to clarify issues. Ordered a physical red card a week ago and it hasn’t even been processed.
  20. [R57] DoorDash 1/5 · US a: Don't even think that anyone is going to help you with anything. You’ll do the work, and then, goodbye.
  21. [R13] DoorDash 1/5 · US DoorDash: Stealing tips not giving you the correct mount of payment to many glitches on the app things are not being accounted accurately. FYI, keep count of your hours and your pay so you know how much you’re getting back.
  22. [R16] DoorDash 1/5 · US No longer worth dashing at all: As drivers we are making less than 45% on average of what we earn as DoorDash has lost several lawsuits for underpaying us the drivers. They pay us less and supplement the minimum wage with our wages with the tips when they say we get 100% of our tips. When logging in and you pick your time they force selfies. Then the times you picked are no longer available. Beca

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store