DoorDash vs Grubhub

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] DoorDash 1/5 · US Glitches: The app glitches a lot. I’ll be in the middle of doing and order and if I get a stack for some reason my phone will glitch out and won’t let me take the next order even though I pressing accept like crazy. Then I get dinged when it glitches out because it says I didnt take the order when I did. It also will randomly kick you off the route you’re driving and go back to the screen that tel
2. [R9] DoorDash 3/5 · US Lost money: Overnight my app took an update and kept me from viewing certain features. It would not let me see some of my ratings. It would not let me dispute late arrivals amongst several other things. I was instructed to delete the app. And reinstall it. When the app came up, it would not let me allow push notifications. That means I set and was not able to get orders and notifications. My app w
3. [R59] DoorDash 1/5 · US There is something really wrong here: The app no longer operate and functions efficiently. It’ll tell you the zone is full. This is busy, go over here. You go over there and now it says that zone is full. So you just left it open drive back over there so I called in and nobody has any troubleshooting advice they can give they try believe me they try and matter of fact, let me tell you where you’re
4. [R62] Grubhub 5/5 · US 123 easy: Easy to order and great selection
5. [R10] DoorDash 1/5 · US Location Bug: Dasher is not showing or updating the correct location in my app. Leading to zero order offers. Please fix this location bug. I have already provided location access.
6. [R34] DoorDash 1/5 · US What happened?: App has been performing horribly lately. View cart button disappearing multiple times. Prices not showing up. It’s so hard to just browse food options now. Shame what this has spiraled into. They used to do one thing very well, now they’re trying to do everything and not doing any of it well.
7. [R53] DoorDash 1/5 · US Trash: There’s many issues with app ranging from their terrible GPS to their horrible customer service. But. I know this seems minor but I don’t need 6 notifications that my area is busy at the moment. I even get a notification that it’s busy when I have it paused while getting gas. The notifications are meaningless anyways because it’s never actually busy and the wait times are completely BS.
8. [R65] Grubhub 5/5 · US Grubhub service: So far I haven’t had any issues with the service. Drivers are following delivery instructions.
9. [R16] DoorDash 1/5 · US No longer worth dashing at all: As drivers we are making less than 45% on average of what we earn as DoorDash has lost several lawsuits for underpaying us the drivers. They pay us less and supplement the minimum wage with our wages with the tips when they say we get 100% of our tips. When logging in and you pick your time they force selfies. Then the times you picked are no longer available. Beca
10. [R38] DoorDash 1/5 · US Waste of time and gas: Expect to lose money much more than make it. Save yourself and find something actually sustainable instead.
11. [R50] DoorDash 1/5 · US Paying to work: Worst possible application. They send you orders of 10 miles for 3 or 4 dollars, they often pay you less than $12 per hour, gasoline has gone up a lot and they don't adjust the order values. Literally the worst job there is.
12. [R70] Grubhub 1/5 · US 2 hour wait times: Waited over 2 hours for my delivery. Uber Eats or DoorDash would have delivered my food within 15-20 min.
13. [R7] DoorDash 1/5 · US Pyramid scheme: *Paid by an unpredictable rate and reliant on tips, half-baked app, constant changes to job process/moving goal posts, lack of professional support/labyrinth of ai “help” agents. Overall convoluted, seemingly to misdirect away from recourse. Don’t bother working for these delivery companies, save the effort for a more worthwhile venture and personal development. I’ve heard ane
14. [R66] Grubhub 3/5 · US Eh: Fees make everything too expensive almost double the price.
15. [R46] DoorDash 1/5 · US Worst Support Ever: Brand new dasher. App is having repeated issues with verifying me to gain access to other order types. I’ve tried all troubleshooting and tried on other devices. IT claims it’s because I “jailbroke” my phone. I haven’t. Nobody responds back to emails. I’ve gotten hung up on while trying to clarify issues. Ordered a physical red card a week ago and it hasn’t even been processed.
16. [R60] DoorDash 1/5 · US DESERVES ZERO STARS: Long story short in May I randomly received an email stating my account was deactivated due to an identity issue. I have talked to several agents and supervisors. All of which have been very unhelpful, rude, and condescending. I got the runaround for months just to be told I would not be getting my account back. I plan to sue due for and hostile work environment discrimination
17. [R93] Grubhub 1/5 · US Need Real Customer Service: In the first month of my new premium account, there were three verifiable mess-ups on the service side: I was brought the wrong order, my order was canceled by the store after over an hour wait, etc. So when I forgot to change my location after coming home from an out-of-town work trip, the company automatically declined my request for a credit, insinuating fraud due to
18. [R68] Grubhub 5/5 · US Excellent service: I have been using Grubhub a lot lately since my accident. I have tried different places and different foods, for which I felt prices were v good on delivery items! I’m extremely satisfied with the service and all the help they strive to give when you run into problems. All together it’s a very good service say on a scale from 1 to 10 I put them at 15! Very customer friendly , u
19. [R104] Grubhub 5/5 · US 5 Star Customer Service: Absolutely the best app for ordering delivery to our door. We use GH 3-4 times a week, both for home and work. If there are any, and I can’t stress this enough, any issues the customer service team is there for us and will also be for you too. Ditch the other apps and use Grub Hub. Thank you for reading.