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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Community Choice Credit Union vs Community First CU

Community Choice Credit Union 4.8★ · Free to download 55
Winner Community First CU
Community First CU 4.8★ · Free to download 60

Community First CU (App B) has a slight edge due to its generally more positive feedback on ease of use and features, despite both apps experiencing significant issues with recent updates and reliability.

Full reviews: Community Choice Credit Union · Community First CU

Both Community Choice Credit Union (App A) and Community First CU (App B) offer free mobile banking apps, but recent updates have caused significant frustration for users of both, leading to widespread complaints about crashes, login issues, and reduced functionality. While App B generally receives slightly better marks for ease of use and features, both struggle with reliability and mobile deposit issues.

Head to head

Features edge: Community First CUR3R7R10R19
Community Choice Credit Union Community Choice Credit Union users desire new features like 2-day early direct deposit, a 'save the change' feature, and home screen widgets R3. Some users are frustrated by the inability to view personal information like account and routing numbers within the app R10 and difficulty linking other banks R7. However, some recent updates have introduced new account lists and the ability to add accounts from other providers . Users also wish for deposit notifications and credit cards to be visible on the dashboard R19.
Community First CU Community First CU users appreciate features like quick balance checks, cash flow analysis, and credit score reporting . However, many express frustration with the new bill pay feature, finding it less user-friendly and requiring more steps . Users also note limited functionality, such as not being able to see credit card payment due dates or minimums , and a lack of a 'fast balance' option . There's a desire for 2FA and Passkey support and Zelle integration .
Ease of Use edge: Community First CUR5R13R20R22
Community Choice Credit Union Many Community Choice Credit Union users find the app easy to use when it works R5. However, recent updates have made the app confusing and complicated, particularly for transferring money to other members R20R22. The new interface is disliked by many, with complaints about it being less intuitive R13R20R22.
Community First CU Community First CU users often describe the app as user-friendly and easy to navigate . Transfers are generally considered easy . However, recent updates have made the app feel 'fancy and over complicated' , with some users finding the new interface difficult to navigate and missing accounts .
Reliability tieR6R11R15R18
Community Choice Credit Union Community Choice Credit Union's app is plagued with reliability issues, frequently crashing R18, not loading R42, or giving error messages R6R11. Many users report the app only working 'about half the time' R15 or requiring reinstallation to fix bugs . Issues with FaceID not working or locking users out are also common R18R42.
Community First CU Community First CU's app also suffers from significant reliability problems, with users reporting it constantly glitches , freezes up , or fails to load R67. Login issues are frequent, with users unable to log in after updates , receiving 'Access Denied' messages R67, or needing to restart their phone . Touch ID often fails, leading to locked accounts and frequent password resets .
Mobile Deposits & Transactions tieR1R4R16R20
Community Choice Credit Union Community Choice Credit Union users report that mobile deposits are often problematic, with checks not matching up R4 and pending deposits not showing R20R24R45. Transactions take a long time to post, leading to inaccurate available balances and potential overdrafts R1R16. Transfers between accounts can also be slow or glitchy R16R20.
Community First CU Community First CU users frequently complain about mobile deposit issues, stating it takes several days to process R78 and often fails with random error messages R96. Pending transactions are not always displayed or require turning the phone sideways . Transfers to sub-accounts can be problematic, requiring individual processing .
Customer Service & Value tieR2R8R14R23
Community Choice Credit Union Community Choice Credit Union is highly praised for its excellent in-person customer service, with users describing staff as polite, helpful, and phenomenal R2R8R23. Many users have been long-time members and appreciate the personal touch R2R14. However, some users feel their concerns about the app are dismissed by bank staff .
Community First CU Community First CU also receives strong praise for its in-person customer service, with staff described as helpful, attentive, knowledgeable, and supportive . Many users are long-standing members who appreciate the support . However, some users feel the credit union doesn't take app problem reports seriously or that the app's poor performance might lead them to take their business elsewhere .
Pick Community Choice Credit Union if

You prioritize excellent in-person customer service and a long-standing relationship with your credit union, and are willing to tolerate significant app reliability issues, especially with mobile deposits and transaction posting R8.

Pick Community First CU if

You prefer an app that is generally considered easy to use for basic functions and monitoring accounts, despite recent updates causing frustration and reliability concerns . You also value features like cash flow analysis and credit score reporting .

Evidence note: Both apps have a high lifetime rating, but a significant number of recent reviews for both are negative, primarily due to issues following recent app updates. This suggests a decline in user satisfaction with the current app versions. The free nature of both apps means there's no free-vs-paid asymmetry to consider.

Frequently asked

Do these apps support mobile check deposits?
Both Community Choice Credit Union and Community First CU apps offer mobile check deposit, but users for both frequently report issues with the feature, including checks not scanning correctly, slow processing times, and error messages R4R16R78R96.
Are there issues with logging into the apps?
Yes, users of both apps frequently report login issues, including the app crashing after FaceID R18, receiving 'bad request' or 'access denied' errors R6R67, being locked out R42, or the app not recognizing login credentials .
Do the apps show pending transactions and accurate balances?
Users of Community Choice Credit Union report that pending deposits often do not show R20R24R45 and available balances are not always accurate due to slow transaction posting R16R24. Community First CU users also note that pending transactions are not always displayed or require specific phone orientation .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Community Choice Credit Union 3/5 · US New features: Community Choice CU is a great bank but would be better with some new features such as 2 day early direct deposit, save the change feature, widgets for your Home Screen and the app should be more colorful. Probably some other improvements are needed too.
  2. [R7] Community Choice Credit Union 1/5 · US Impossible to use: Why is it impossible to link other banks and send money to and from other banks? I have a loan and cant link another bank to pay for it on this app????? whats the point. Its 2024
  3. [R10] Community Choice Credit Union 2/5 · US Personal information: Why am I unable to view my OWN personal information in the App? Not showing account and routing numbers in the App is so frustrating.
  4. [R19] Community Choice Credit Union 4/5 · US Notification for deposits please?: Many people like to know when their direct deposit posts to the bank but this is not an option in notifications. The app is ok but I would like my credit cards on my dashboard, not hidden under accounts, and the deposit notification option. Thank you.
  5. [R5] Community Choice Credit Union 5/5 · US Community choice: It’s a nice and easy app just need to fix a few things but it’s a nice app.
  6. [R13] Community Choice Credit Union 1/5 · US Update Ruined: The app worked completely fine before they had decided to change the entire interface. Now it’s a gamble everytime I open the app if it’s going to work today or not
  7. [R20] Community Choice Credit Union 1/5 · US Really hate the update.: I do not like how confusing and complicated it is to send money to another member of the credit union. It used to be a simple process and take seconds for the money to get to the other person, now it takes at least 30 minutes. None of my pending deposits show, and the pending transactions/available balance isn’t always 100% accurate. Really wish I hadn’t updated. Very disa
  8. [R22] Community Choice Credit Union 2/5 · US thanks a lot: this update is so bad and confusing. plz go back
  9. [R6] Community Choice Credit Union 3/5 · US Cant login to app: App tells me bad request everytime i try and login.
  10. [R11] Community Choice Credit Union 4/5 · US Extremely Annoying Dashboard: This is extremely annoying!! I’m trying to see the dashboard and keep getting this message “Error loading snapshot Please try again in a few moments Retry “ please let us know if the site is going be down. Also frustrating I can’t post a picture of the error
  11. [R15] Community Choice Credit Union 3/5 · US When it works I like the app: It doesn’t work about half the time I want to check things.
  12. [R18] Community Choice Credit Union 2/5 · US App Crashing with FaceID: App is now crashing immediately after authenticating with FaceID with account preview enabled.
  13. [R1] Community Choice Credit Union 2/5 · US Posting: Takes for ever for items to be posted in my checking account, even after the company sends a confirmation of payment! Why??
  14. [R4] Community Choice Credit Union 2/5 · US Was good, no longer so: Not sure what they did but now it’s impossible to do a mobile deposit for a check. Image edges never match up, according to their message. Always used to work fine. Fix this.
  15. [R16] Community Choice Credit Union 1/5 · US Don’t like update.: Takes a while to transfer money, charges take a while to be removed from account unlike the last version of the app causing overdrafts and fees. Happened to both my mom and I. Seems to be down a lot.
  16. [R2] Community Choice Credit Union 5/5 · US The Best CU you’ll find. That’s why we’ve been with them for over 30 years.: Thank you Drew B. for your service
  17. [R8] Community Choice Credit Union 5/5 · US Good bank: The people at this bank are great. It’s almost strange to go to a bank and have the people be this polite and helpful. Service is truly phenomenal. Good job people.
  18. [R14] Community Choice Credit Union 5/5 · US Gma Hunny: Been a member since 1989. Children and grandchildren are also members. Best CU experience!
  19. [R23] Community Choice Credit Union 5/5 · US Survey: Good service
  20. [R78] Community First CU 1/5 · US AVOID MOBILE DEPOSITS: I’ve never seen a bank with such awful mobile deposit policies. It takes several days to go through when so many other banks will upload the amount in your account right away. If you’re looking for banking ease and not having to go out of your way to the bank, this isn’t the bank for you
  21. [R96] Community First CU 1/5 · US Mobile deposit does not work: The mobile deposit feature has always been glitchy, but recently it will come up with some random error message every time. “Please use a dark background”or “depositing this check will exceed your $4,000 daily limit”. I don’t think a $7.00 check is going to put me over my limit. I called and was told to delete and download the app again. No such luck. I work during ba
  22. [R42] Community Choice Credit Union 2/5 · US Doesn’t load most of the time: It very rarely loads then tells me I have the incorrect password and locks me out when I use the Face ID.
  23. [R67] Community First CU 2/5 · US Mobile App Issue: The app for mobile was fine just until recently it’s been acting weird on me. Whenever I click on the mobile app it keep saying Access Denied and giving me some IP number and etc… when I call customer services they said on their side are fine. I’m not sure if it’s just the app or it’s my phone. I seriously deleted the app multiple times and it still says Access Denied. Hopefully
  24. [R24] Community Choice Credit Union 1/5 · US Update: I love that you can see the balances without having to log in, but the available balances does not reflect what is available. Also we are not able to see the deposits that are pending any longer. I really miss those features.. I wish I hadn’t updated.
  25. [R45] Community Choice Credit Union 5/5 · US Pending deposit: The app used to show my husbands pending deposits for his Friday pay on Wednesday night but now it doesn’t show in advance at all.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store