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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Community Choice Credit Union

35
User verdict / 100 High confidence In trouble

The Community Choice Credit Union app, despite a recent update, is currently plagued by frequent crashes, login issues, and slow performance, making it unreliable for many users, though some appreciate its improved aesthetics and certain features.

4.8★ lifetime (5,856) Free to download since 2019 by Community Choice Credit Union updated 1.1 mo ago recent negative 41% 90 reviews across 1 regions
App Stability & Performance Login & Authentication Transaction Processing & Visibility User Interface & Experience Mobile Deposit Missing Features
5★40
4★8
3★5
2★11
1★26
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Community Choice Credit Union app has received a recent update, but user reviews indicate significant issues with stability and functionality. While some users appreciate the new interface and faster loading times, a substantial number report problems with logging in, app crashes, and slow transaction processing.

What users like

  • Improved user interface and aesthetics after the updateR35R89R90
  • Faster loading times for accounts compared to the old appR90
  • Ability to view balances without logging inR33
  • Good customer service from the credit union itselfR4R18R25R27

What users complain about

  • Frequent app crashes and freezing, making it unusable at timesR24R36R49R53
  • Consistent login issues, including 'bad request' errors, FaceID/TouchID failures, and being locked outR48R56R58R75
  • Slow transaction posting and transfers, leading to inaccurate balances and potential overdraftsR1R23R26R31
  • Mobile deposit feature is often problematic, with issues like image edges not matchingR9R50
  • Lack of visibility for pending deposits and transactionsR23R26R30R33
  • Inability to link other bank accounts or view personal information like account/routing numbers within the appR11R12

Latest update · v4021.1.3

What the developer says changed (the verdict above weighs this against what reviewers report):

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Recurring themes

App Stability & Performance negative
Many users report that the app frequently crashes, freezes, or fails to load, making it unreliable for managing finances. This directly contradicts the developer's notes implying an improved 'experience'.R24R36R49R51
Login & Authentication negative
Users experience persistent issues with logging in, including 'bad request' errors, FaceID/TouchID not working consistently, and being locked out of their accounts.R42R48R56R58
Transaction Processing & Visibility negative
A common complaint is the slow posting of transactions, leading to delays in funds being available or removed from accounts, which can cause overdrafts. Users also report that pending deposits and transactions are no longer visible.R1R23R26R30
Mobile Deposit negative
The mobile check deposit feature is frequently cited as problematic, with users unable to properly capture images or complete deposits. This directly contradicts the developer's notes claiming updates to the mobile deposit experience.R9R34R50
User Interface & Experience mixed
While some users praise the updated UI for being more colorful and visually appealing, others find it confusing, less user-friendly, or dislike specific changes like how credit cards are displayed.R14R19R26R28
Missing Features negative
Users desire features such as earlier direct deposit, 'save the change', home screen widgets, deposit notifications, and the ability to link other bank accounts or view their own account/routing numbers.R8R11R12R19

Who it's for

This app is for existing Community Choice Credit Union members who are willing to tolerate significant technical issues for the convenience of mobile banking, especially if they value an updated visual interface R35R89R90. It is not for users who require a highly reliable, fast, and fully functional banking app R14R23R34R49.

Evidence note: The recent reviews skew heavily negative, with many 1- and 2-star ratings explicitly mentioning issues after an update. The lifetime rating of 4.8 suggests that the app was highly regarded previously, indicating a significant decline in user satisfaction following recent changes. The developer's notes mention updates to key areas like mobile deposit and navigation, but reviews directly contradict these claims with ongoing problems in those exact features.

Frequently asked

Does the Community Choice Credit Union app support mobile check deposit?
Yes, the app supports mobile check deposit, but many users report issues with its functionality, such as difficulty capturing check images correctly R9R50.
Are there issues with logging into the Community Choice Credit Union app?
Yes, many users report frequent problems logging in, including 'bad request' errors, inconsistent FaceID/TouchID recognition, and being locked out of their accounts R48R58R75R82.
Does the app show pending transactions and deposits?
No, several users report that the app no longer displays pending deposits or transactions, which can make it difficult to track available balances accurately R26R30R33.
Can I link other bank accounts or view my account numbers in the app?
No, users report being unable to link other bank accounts for transfers or view their own account and routing numbers within the app R11R12.

What reviewers actually said

Built only from these 90 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R35] 4/5 · US New Update + feedback: This update makes the UI beautiful, I expected bugs with such a big change coming out so no major complaints yet! Gotta change the iOS home screen icon tho, I’m not sure how limited you are but the icon shouldn’t look so squished. Another thing would be the profile icons. Adding a photo from my phone has the incorrect format? It just crops wrong. This shouldn’t be too har
  2. [R89] 5/5 · US Love it!: Love the look of the new app! Very happy to see Facial Recognition sign-in and a more in-depth view of accounts. Great work on this CCCU!
  3. [R90] 4/5 · US All around better!: After having spent time working with this app, I am glad to say that this is definitely better than the previous app. For starters, the app isn’t just a boring grey color palette anymore. It might not seem like a lot to most people, but adding color to this makes it seem like less of a chore to check my balances. Another thing that is great, is that the app loads incredibly qui
  4. [R33] 1/5 · US Update: I love that you can see the balances without having to log in, but the available balances does not reflect what is available. Also we are not able to see the deposits that are pending any longer. I really miss those features.. I wish I hadn’t updated.
  5. [R4] 5/5 · US Good bank: The people at this bank are great. It’s almost strange to go to a bank and have the people be this polite and helpful. Service is truly phenomenal. Good job people.
  6. [R18] 5/5 · US My credit union: I love the online banking app and they always give. Great customer service when you go in personally!
  7. [R25] 5/5 · US Great company: I’ve been with them for a while now and I enjoy there fantastic customer service and how they are always trying to make the app more user friendly.
  8. [R27] 5/5 · US Great credit union: People are great to work with.
  9. [R24] 2/5 · US App Crashing with FaceID: App is now crashing immediately after authenticating with FaceID with account preview enabled.
  10. [R36] 2/5 · US Great Credit Union, worst App ever: I’ve never had as much trouble with an app. Always crashing or not letting me in.
  11. [R49] 1/5 · US Crashes and glitches: Half the time it won’t open. Other half is full of glitching and it shuts down often. We are in 2021...they need a functional app..
  12. [R53] 1/5 · US App review: The app needs some work. I’d say it honestly only works 60% of the time..
  13. [R48] 3/5 · US Cant login to app: App tells me bad request everytime i try and login.
  14. [R56] 1/5 · US iPhone access to ap: I can’t access the app from I phone. Receive message that mobile device provided has not been assigned to a user.
  15. [R58] 2/5 · US Doesn’t load most of the time: It very rarely loads then tells me I have the incorrect password and locks me out when I use the Face ID.
  16. [R75] 1/5 · US App Inconsistent: The mobile app doesn’t sustain the fingerprint id. I have to renter login and pw frequently. At least once a week when logging it it won’t allow me in and provides an error message. The app has to be more consistent than it is.
  17. [R1] 2/5 · US Posting: Takes for ever for items to be posted in my checking account, even after the company sends a confirmation of payment! Why??
  18. [R23] 1/5 · US Don’t like update.: Takes a while to transfer money, charges take a while to be removed from account unlike the last version of the app causing overdrafts and fees. Happened to both my mom and I. Seems to be down a lot.
  19. [R26] 1/5 · US Really hate the update.: I do not like how confusing and complicated it is to send money to another member of the credit union. It used to be a simple process and take seconds for the money to get to the other person, now it takes at least 30 minutes. None of my pending deposits show, and the pending transactions/available balance isn’t always 100% accurate. Really wish I hadn’t updated. Very disa
  20. [R31] 5/5 · US Community choice banking and more: I really love how there is so many more financially guiding accessories to utilize. My only con is that my bank account doesn’t update as quickly. Seems to take a day or two to process when I spend, making my account amount inaccurate.
  21. [R9] 2/5 · US Was good, no longer so: Not sure what they did but now it’s impossible to do a mobile deposit for a check. Image edges never match up, according to their message. Always used to work fine. Fix this.
  22. [R50] 3/5 · US Decent app, but lots of little things could be improved: I bank with CCCU even though I’ve since moved out of state. Two of my biggest pain points are, pop ups are really annoying, why are you advertising to your already customers? Photo depot camera window doesn’t make sense.
  23. [R30] 5/5 · US Pending deposit: The app used to show my husbands pending deposits for his Friday pay on Wednesday night but now it doesn’t show in advance at all.
  24. [R11] 1/5 · US Impossible to use: Why is it impossible to link other banks and send money to and from other banks? I have a loan and cant link another bank to pay for it on this app????? whats the point. Its 2024
  25. [R12] 2/5 · US Personal information: Why am I unable to view my OWN personal information in the App? Not showing account and routing numbers in the App is so frustrating.
  26. [R51] 1/5 · US Down down: App is down often with no new fixes. Or one must delete the app and reload it to fix bug. Needs major update.
  27. [R42] 5/5 · US Face/Touch Reciognition: Used to be a good app, but last few months the face recognition function only works half the time and you have to go through the process of allowing those functions to work.
  28. [R34] 1/5 · US Horrible service for app: This place is getting worse regularly. The no longer service the customer needs. They quit drive threw morning and lates cause they didn't want to service customers, their app never works correctly for electronic deposit and now the update does not work either so I can not even access my account
  29. [R14] 1/5 · US Update Ruined: The app worked completely fine before they had decided to change the entire interface. Now it’s a gamble everytime I open the app if it’s going to work today or not
  30. [R19] 3/5 · US New features: Community Choice CU is a great bank but would be better with some new features such as 2 day early direct deposit, save the change feature, widgets for your Home Screen and the app should be more colorful. Probably some other improvements are needed too.
  31. [R28] 2/5 · US thanks a lot: this update is so bad and confusing. plz go back
  32. [R8] 4/5 · US Notification for deposits please?: Many people like to know when their direct deposit posts to the bank but this is not an option in notifications. The app is ok but I would like my credit cards on my dashboard, not hidden under accounts, and the deposit notification option. Thank you.
  33. [R82] 1/5 · US User unfriendly: The first few log ins were fine. Now it won’t recognize my user name or my password and it has not changed. Finger print will accept randomly. Come on CCCU, why is it so difficult to have a user friendly app or online banking.

Synthesized from 90 recent App Store reviews · updated July 2026 · View on the App Store