CLEAR vs GetYourGuide

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] CLEAR 1/5 · US Should Not Be a Private Company: How a private sector company is allowed to amass and be arbiter of public data is insane
2. [R63] GetYourGuide 3/5 · US Was #1 fan until this trip…: I was loving this company and app…booking on average over a dozen tours each summer vacation to Europe and telling anyone who would listen how superior they were to Viator. Fast forward to this trip to Italy, I started with 14 bookings. We were on a 11 hour flight from states to first leg in journey (Frankfurt Germany) and upon landing I received an email that they’d c
3. [R65] GetYourGuide 5/5 · US Always comes through: I used gyg multiple times in the last few weeks for excursions and tours. It’s great for coming up with things to do in your area. Every time, it has worked like a charm from meeting point to starting time and so forth. It seems to be cheaper than the viator options but I don’t really know for sure. Anyway, reliable
4. [R74] GetYourGuide 5/5 · US GetYourGuide App Is Excellent: The GetYourGuide App is great because you can easily review, plan and book various attractions for your upcoming trip. It is very easy to navigate to different sections of the app. I highly recommend that you download and use the GetYourGuide App prior to departing on your next trip.
5. [R3] CLEAR 3/5 · US Not user friendly: It will not allow me to type in the correct expiration date for TSA pre check. The support steps claim it can’t be corrected until mine expires two years from now. I am worried this will cause a headache at the airport.
6. [R19] CLEAR 1/5 · US HORRIBLE online signup proceeds: 1) App instructions are very unclear, was told to look for the vault tab, does not exist, then told click on passport. After five minutes of searching around this website, found ad passport picture. After three attempts, had finally accepted a picture. 2) now want to add my Mail partner as a family member. App is unclear as to why he cannot be added to my accou
7. [R85] GetYourGuide 1/5 · US Suckiest app ever: I love GYG to book excursions but it’s the most difficult app to use; it crashes so often I can’t handle it. I’m close to switching to viator or something because it drives me insane
8. [R104] GetYourGuide 5/5 · US Easy-to-use app: From booking to changing reservations and getting my tickets, it’s seamless!
9. [R9] CLEAR 3/5 · US Austin 👎🏼: It’s great when it works. And then there’s days like today where the regular line is literally faster than the one we’re paying for. I think about a third of the time it’s not worth it.
10. [R37] CLEAR 1/5 · US Paying for nothing: So CLEAR originally told me that my terminal would have a clear lane at JFK. Today I get a notice that my flight is being delayed a half an hour and now the app is saying that there’s no clear lane at my terminal. So basically I’m paying $200 for nothing. Absolutely the worst. This is a rip off. Save yourself the $200 and stick to TSA pre-check.
11. [R64] GetYourGuide 2/5 · US Unreliable is issues crop up: Buyer Beware! GetYourGuide is just what it says it is, a planning and booking service. If something goes wrong, they cannot help you so you’re on your own if a venue or booking has issues. Refunding you after the fact is the best they can do.
12. [R107] GetYourGuide 1/5 · US My Trip Was Canceled the Night Before: The app allowed a trip to be canceled less than 12 hours before departure, after I had already rearranged my schedule and made preparations. Such last-minute cancellations create serious inconvenience for customers. Platforms like this should have clearer cancellation policies and better protections for users. Still waiting for my refund.
13. [R33] CLEAR 2/5 · US You can spend more time than in normal line: I’ve joined recently, but it’s a game of luck. Sometime you can spent more time in clear line than in normal. I’ve spent 40 minutes in Austin in clear line while my friend passed normal one in 20. Is it really worth the money?
14. [R55] CLEAR 2/5 · US Reduced hours of operation (not available 24/7), not available in all airports or terminals: As the title says, these are some of the issues with the CLEAR Passes. Honestly TSA pre-check passes might be your best bet and they’re cheaper. What’s the point of getting these? if they’re not going to be open 24 seven at the airport, given how expensive they are.
15. [R70] GetYourGuide 1/5 · US Overpriced & Underdelivered: Don’t trust blindly the operator, check reputation in other sources. Double or triple check on details. They offered packages with non operating options, charging even three times window prices.
16. [R76] GetYourGuide 1/5 · US Charged double for nothing: They charged 168$ for something I could’ve gotten for less than 88$ with no guide and no amenities to go with it. I mean dang. I freaking tshirt would have been nice for what was charged
17. [R13] CLEAR 1/5 · US Could be great but not: Chronically understaffed locations. Their employees are poorly managed and are uncaring. Support is abysmal. Don’t waste your money.
18. [R18] CLEAR 3/5 · US TERRIBLE customer service: You need to have REAL people answer customer calls. The wait today (3/25/26) was unacceptable. Chat time also was unacceptable! Think your Ivory Tower management should be fired. Best regards, geo from Detroit😀😀😀😀😀
19. [R105] GetYourGuide 1/5 · US Horrible customer service: The apps customer service is absolute horrible and helpless
20. [R109] GetYourGuide 1/5 · US Customer Service is terrible: I just spent 45 minutes trying to book a trip. I could not get the promo code emailed to me. I called customer service twice. They told me it would take 24 to 72 hours to escalate the issue. I explained that I had already called twice and spent an hour working on this only to have them tell me oh well. The tour only had a few few spots left. They were very unaccommoda