CLEAR

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Awesome: So easy! Not complicated at all. Very efficient. Thank you!
2. [R5] 5/5 · US Great!: I’ve used Clear domestic and international and it makes my life easier
3. [R7] 5/5 · US Clear nice and easy: I am so glad I join Clear. They give you that extra care no more worries about long lines when time is precious at the airports
4. [R31] 5/5 · US No Long Lines!: We get to an airport and we see long lines to get through security. With CLEAR, we hardly break stride! It has never taken more than 1-2 minutes. Really.
5. [R4] 5/5 · US Amazing: First time on the app and super easy to use
6. [R8] 5/5 · US Installing: Fast and very easy! Thank you
7. [R13] 5/5 · US So simple: A smooth simple task to keep updated
8. [R15] 5/5 · US Easy way to make it!: Excellent way to make enrollment so easy for the users !!
9. [R20] 5/5 · US clear signup: very easy , the folks at the detroit airport were very helpful and nice
10. [R24] 5/5 · US Customer Support: Great support at the airport and on the app. Thank you!
11. [R40] 5/5 · US Speedy: Extremely fast, customer service agent was great!
12. [R50] 5/5 · US Clear agent Bree in Denver: Awesome
13. [R1] 4/5 · US Scanning: The scanning process is hard.
14. [R11] 1/5 · US Clear… ly poor: Sign up and installation of the app is ok, but cannot get past the selfie. I have tried everything - natural light, different brightnesses, indoor light, different backgrounds, but cannot get the app to accept a selfie, so cannot upload my ID. Absolutely terrible. iPhone 16 pro max, iOS 26.6
15. [R21] 2/5 · US Verification issues: Extremely poor the execution and verification provided a six false negative before it finally verified my details. Unacceptable.
16. [R26] 3/5 · US Not user friendly: It will not allow me to type in the correct expiration date for TSA pre check. The support steps claim it can’t be corrected until mine expires two years from now. I am worried this will cause a headache at the airport.
17. [R3] 2/5 · US Rude customer service: Rude agent at San Francisco Airport. Then the service was slower than the actual TSA
18. [R27] 1/5 · US Could be great but not: Chronically understaffed locations. Their employees are poorly managed and are uncaring. Support is abysmal. Don’t waste your money.
19. [R28] 1/5 · US Can’t cancel subscription easily: Every time I try to delete or manage account it leads me to a white screen
20. [R54] 1/5 · US Worst customer service: I’ve been waiting for over a month to cancel an old account, nobody hasn’t gotten back to me and no agent at the airport “allegedly” have access. So I’ve been paying a duplicate account I cannot use
21. [R39] 2/5 · US You can spend more time than in normal line: I’ve joined recently, but it’s a game of luck. Sometime you can spent more time in clear line than in normal. I’ve spent 40 minutes in Austin in clear line while my friend passed normal one in 20. Is it really worth the money?
22. [R47] 3/5 · US Slow sometimes: The CLEAR line at Hartsfield can be very long.
23. [R49] 1/5 · US Paying for nothing: So CLEAR originally told me that my terminal would have a clear lane at JFK. Today I get a notice that my flight is being delayed a half an hour and now the app is saying that there’s no clear lane at my terminal. So basically I’m paying $200 for nothing. Absolutely the worst. This is a rip off. Save yourself the $200 and stick to TSA pre-check.
24. [R55] 1/5 · US Too many updates and Clear is not available in many airports: Hello Clear, why so many updates almost every single day!!! It’s getting ridiculous!!! Canceling our subscription as it is too expensive for the few airports that allow it and it’s no faster than TSA Pre Check
25. [R90] 2/5 · US Reduced hours of operation (not available 24/7), not available in all airports or terminals: As the title says, these are some of the issues with the CLEAR Passes. Honestly TSA pre-check passes might be your best bet and they’re cheaper. What’s the point of getting these? if they’re not going to be open 24 seven at the airport, given how expensive they are.
26. [R100] 1/5 · US What a garbage service: 17th of March, flying to Los Angeles from Atlanta. I’m at the airport three hours early . The average weight for TSA pre-check is more than 30 minutes with four lines going around the building inside. I saw 2 clear agents and asked them where is the clear line ? They simply sad. We’re not sure if we are going to offer. Any service today? I canceled my service because there
27. [R14] 1/5 · US Should Not Be a Private Company: How a private sector company is allowed to amass and be arbiter of public data is insane
28. [R61] 1/5 · US Sketchy: Had to use clear for 1 trip, impossible to get your info deleted as stated on website. They might be connected to tsa. But they sure dont have the same regulations. Selling info left and right, and in a couple years will probably go into bankruptcy with all our info along with them. Smh, illegal but they dont care obviously
29. [R127] 1/5 · US Absolute Scam: wanna trade your biometrics to have them sold for scrap just to piss off your fellow travelers? then by all means support this horrible company.
30. [R113] 1/5 · US Unable to cancel: They billed me after I canceled my account. And was made sure 3 seperate times by their AI chatbot that I was no longer signed up and would no longer be billed. Yet they billed me the next day and then tried to bill me again a second time the day after that
31. [R150] 1/5 · US Scam - be careful.: Be careful I download the trial and deleted and even so after 30 days they charged me $209 without me authorizing that.
32. [R29] 1/5 · US HORRIBLE online signup proceeds: 1) App instructions are very unclear, was told to look for the vault tab, does not exist, then told click on passport. After five minutes of searching around this website, found ad passport picture. After three attempts, had finally accepted a picture. 2) now want to add my Mail partner as a family member. App is unclear as to why he cannot be added to my accou
33. [R37] 2/5 · US Really a pain to set up: Took forever. Kept asking me to sign on again and get another verification number. Then it took 25 mins to get it to scan the passport chip. I finally had to open it to the middle then it would scan. The directions were very unhelpful. The chatbot online was equally unhelpful. Sure hope this thing works at the airport now.
34. [R175] 3/5 · US Passport scanning poor: Some older passports have their chip on the inside back cover but the directions will tell you to scan the photo page to your endless frustration.
35. [R198] 3/5 · US Bad App: The product itself at the airport is great. Your app blows. Not even remotely intuitive. Trying to renew my membership and I get a screen with no link. I already added my passport! Yikes. Get some help here.
36. [R92] 1/5 · US NOT WORTH IT AT IAH: The normal line was all the way down stairs around a corner. Looked like it was going to take a hour. So I got clear plus. Luckily had the 2 month trial. The clear line was shorter. But somehow took longer than the people at the very back of the line. Literally saw the people I was with at the very very back of the original line pass me while I was in the clear line absurd. I