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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Shell vs 7-Eleven

Shell 4.8★ · Free to download 30
Winner 7-Eleven
7-Eleven 4.8★ · Free to download 65

While both apps offer gas discounts, Shell's app is plagued by severe technical issues, making 7-Eleven the more reliable choice for users seeking consistent rewards and functionality.

Full reviews: Shell · 7-Eleven

Shell and 7-Eleven both offer apps for fuel and in-store rewards. Shell's app is widely criticized for its numerous bugs, login problems, and unreliable payment processing, often preventing users from accessing discounts. 7-Eleven's app also has its share of glitches and customer service complaints, but generally offers a more functional experience for redeeming rewards and paying for gas.

Head to head

Features and Functionality edge: 7-ElevenR1R3R4R10
Shell Shell users report significant issues with core app functions, including buggy pay-at-pump processing, frequent login failures, and an inability to access password fields or complete transactions R1R4R10. Many also complain about the map feature being a downgrade from the old Fuel Rewards app, as it no longer shows gas prices directly R3R12R31R38.
7-Eleven 7-Eleven users generally find the app convenient for saving on gas and in-store items . However, some report the app freezing, being laggy, or having issues with verification codes and T-Mobile perks R66R67R73R75.
Rewards and Discounts edge: 7-ElevenR6R15R18R25
Shell Many Shell users express frustration that advertised discounts and rewards are not applied or tracked correctly R6R18R25R32. Some report issues linking their Fuel Rewards account or that the program has become too complicated R15R34.
7-Eleven 7-Eleven users appreciate the savings on gas and in-store items . However, some claim rewards are a 'lie and a scam' because they don't receive the promised discounts at the pump or points disappear R61R64R70R104. Others note that rewards have been lowered while prices increased .
Reliability and Performance edge: 7-ElevenR1R4R9R10
Shell Shell's app is consistently described as unreliable, with frequent crashes, freezing, and errors during transactions R1R4R9R10. Users report that it often fails at the pump, making it useless when needed most .
7-Eleven 7-Eleven's app also suffers from performance issues, with users reporting it freezing, being laggy, and occasionally hanging after updates R66R67R73R75. However, it appears to be functional enough for many to consistently use it for savings .
Customer Service and Support tieR14R23R30R34
Shell Shell users report extremely poor customer service, with unresponsive support, employees unfamiliar with the app, and difficulty resolving issues like login problems or unapplied discounts R14R23R30R34.
7-Eleven 7-Eleven users also report issues with customer service, including unhelpful representatives, being hung up on, and difficulty getting refunds for incorrect orders . Some mention store employees being rude or unknowledgeable about the app .
Pick Shell if

you are a Shell loyalist hoping for occasional discounts and are willing to tolerate significant app frustrations and technical glitches .

Pick 7-Eleven if

you frequently visit 7-Eleven and want to save money on gas and in-store purchases, and are prepared for occasional app lag or minor issues .

Evidence note: Shell's reviews are overwhelmingly negative, focusing on severe technical malfunctions and customer service failures, despite its high lifetime rating. 7-Eleven's reviews are more mixed, with a good number of positive experiences balanced by complaints about app performance and reward inconsistencies.

Frequently asked

Does the Shell app reliably apply discounts?
No, many Shell users report that advertised discounts and rewards are frequently not applied or tracked correctly, leading to frustration and a perception of false advertising R6R18R25R32.
Can I see gas prices on the Shell app map?
No, many Shell users are disappointed that the current app's map feature does not show gas prices directly, unlike the previous Fuel Rewards app, requiring extra steps to find pricing information R3R12R31R38.
Are 7-Eleven rewards reliable?
While many 7-Eleven users appreciate the savings, some report that rewards points disappear or that advertised gas discounts and promotions are not honored at the pump, leading to claims of a 'scam' R61R64R70R104.
Does the 7-Eleven app have performance issues?
Yes, users frequently report that the 7-Eleven app can be glitchy, laggy, and prone to freezing, sometimes hanging after updates or when trying to access certain features R66R67R73R75.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Shell 1/5 · US Buggy: Pay at pump processing is very buggy. Couldn’t process transaction in store or at pump😡
  2. [R3] Shell 3/5 · US Disappointed with map: This map is a step backwards when compared to the Fuel Rewards map. The prices are not readily seen on the map as one needs to push into each station or look at the list of stations. The FR map really needs to be ported to this app.
  3. [R4] Shell 1/5 · US Will gladly take your money: Every time I use the app, it takes the surcharge and takes forever to give that money back because for some reason it just does not want to connect to my car and charge correctly so I end up having to cancel and wait up to 15 days
  4. [R10] Shell 1/5 · US Brings surprises and inconvenience: App automatically logged the user out from time to time, showing incorrect information of the pump (e.g., pump in use) and hence exceeded purchases that ban the user from pumping gas. Never improved for years.
  5. [R6] Shell 3/5 · US Rewards: Still waiting on my 5 cents off a gallon of gas been waiting for 4years
  6. [R15] Shell 1/5 · US Shell has somehow made logins difficult: Used to have Fuel Rewards for many years. Then the Shell App came around (genius to have 2 apps /s). Linked my FR to the Shell app once… then stopped working due to e001 error. Tried deleting accounts to recreate and now it complains my mobile is in use. Way too much aggravation for a few cents off.
  7. [R18] Shell 5/5 · US App is flaky at best: They’ve tied the Fuel Rewards app with this Shell app. Since then none of my fill ups are being recognized. To the developer please reference the Exxon Mobile app for a useful and functional app. Please do better Another attempt using app. It allows you to go through the motions to pay with card but it doesn’t allow fuel discount App is a scam
  8. [R25] Shell 2/5 · US Rewards don’t count: Every time that fuel up the tank, you need to get in contact with fuel rewards team to manually add your rewards. Painful.
  9. [R9] Shell 3/5 · US When it works, it’s real good: The app makes it easy to pay at a Shell station. It’s very finicky though. Prepare for hiccups or technical difficulties during purchasing and no way to get out of the loop. It also has a purchase limit per day, so it’s not great for long road trips. It also hasn’t been keeping tabs on my rewards to the next status level. I’d give this an average rating, which is “it
  10. [R14] Shell 5/5 · US Impossible: Won’t let me login. Keeps wanting to send code to old phone number. Even talked to a live person twice. Second guy was a complete idiot that couldn’t understand basic English. Worst digging app ever.
  11. [R23] Shell 2/5 · US Poor customer service: The app doesn’t always work and trying to get customer service to respond is a joke. I literally gave up on customer service.
  12. [R30] Shell 1/5 · US Liar, liar liar: In all my years, dealing with big companies, I have never been lied to as much as I had been lied to from Michelle Oil company and the last month in the past month, I have been called a immigrant five or six times I am not an immigrant. I was born in Pennsylvania. A little town called Easton. I was in the army in 1966. When the war of Vietnam was going on, they needed volunteered.
  13. [R34] Shell 1/5 · US Junk nowadays: I’ve used this app for several years with no problems until now. Shell and Imprint have joined together to create a disaster! Shell took my card out and now I can’t add the new card. Imprint and Shell are both blaming the other company for this. Can’t get a strait answer from no one so I’ll just be done with both companies from here on out. Thanks a lot Shell for messing a good thin
  14. [R32] Shell 1/5 · US Not all that: Started good but pay at the pump doesn’t 50% of the time . Pay inside failed also. Didn’t get the race day discount or credit towards platinum status a few times. They sent an email to make you search for help that makes you more frustrated than standing at the pump trying to fuel up while other people wait in line giving you the stink eye, I downgraded my opinion of this app for add
  15. [R12] Shell 3/5 · US Unwanted “upgrade”: I hate that they are forcing us to use this app instead of the Fuel Rewards app. If they are going to make it mandatory, they should still offer the same features as the FR app (ie: show gas prices, not just where gas stations are. )
  16. [R31] Shell 2/5 · US Station gas prices display: The new Shell app is not as good as the old Fuel Rewards app. I prefer how the FR app shows the fuel prices directly on the map. With the Shell app you now have the extra step of scrolling through the station list to find the lowest priced stations after accessing the map. I will continue to use the FR app until this bug is fixed in the Shell app.
  17. [R38] Shell 1/5 · US Downgrade vs Fuel Rewards: No prices on the map? The FR shows the prices on the map. This app does not.
  18. [R61] 7-Eleven 1/5 · US 711 rewards are a lie and a scam: There hasn’t been one time that I get the rewards at the pump that the app says I will get. It’s a waste of time. 711 app is a scam and waste of time. I will start getting my gas elsewhere, where they honor their rewards, and not lie about it.
  19. [R64] 7-Eleven 1/5 · US Rewards points: The points don’t stay which is annoying asf had over 1000 and boom it’s gone.
  20. [R70] 7-Eleven 1/5 · US Fake promos: Whenever you wanna use points or redeem promotions, the app just doesn't work.
  21. [R104] 7-Eleven 1/5 · US missing drink punches: the free drink every 7 is a scam most of the times i buy a drink it's never credited
  22. [R66] 7-Eleven 3/5 · US Problems: Love this app but it having many problems. Yall need to fix it now
  23. [R67] 7-Eleven 1/5 · US Unusable: I’ve decided this isn’t working for me and want to delete my account but when I open the app it just locks up on me and won’t function. While I did go through the deletion process after a lot of painful waiting yesterday, they never sent me the verification email and the GD app is freezing again!! 7-11 kinda sucks…
  24. [R73] 7-Eleven 1/5 · US App Freezes: Freezes loading the home screen or when you tap account tab
  25. [R75] 7-Eleven 3/5 · US Broken last update: Last update broke the app, hangs after opening

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store