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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Shell vs Fuel Rewards® program

Shell 4.8★ · Free to download 55
Winner Shell
Fuel Rewards® program 4.7★ · Free to download · ⚠ stale 45

The Shell app is the better choice for users who want a more integrated experience, but both apps suffer from significant reliability and login issues.

Full reviews: Shell · Fuel Rewards® program

The Shell app, while buggy, is intended to replace the Fuel Rewards app and offers a more comprehensive experience for managing fuel purchases and rewards. However, both apps are plagued by frequent login problems, payment processing errors, and issues with applying discounts, leading to user frustration and a preference for the older, more reliable Fuel Rewards app among some users.

Head to head

Features and Functionality tieR3R7R12R24
Shell The Shell app is designed to be a comprehensive platform for managing fuel purchases, payments, and rewards, with some users appreciating its intuitive design R24. However, many users report that it lacks key features of the older Fuel Rewards app, such as displaying gas prices directly on the map R3R12R31R38. There are also complaints about the app's inability to find charging stations and its focus on 'extra garbage' instead of core fuel purchasing functions R7.
Fuel Rewards® program The Fuel Rewards app is primarily focused on discounts and rewards, with users loving the savings it provides . It was praised for showing gas prices directly on the map, a feature missed in the Shell app R3R12R31R38. However, some users find its offers confusing and note that it doesn't always load station prices .
Ease of Use and Reliability tieR1R4R9R10
Shell The Shell app is frequently criticized for being buggy and unreliable. Users report issues with pay-at-pump transactions failing R1R4R9R32, the app logging them out automatically R10, and difficulties with the login process R14R15. Some users also find the UI unusable or poorly designed .
Fuel Rewards® program The Fuel Rewards app also suffers from significant reliability and ease-of-use issues, particularly with login functionality. Many users report constant crashing, being logged out, and inability to log back in due to error messages about incorrect data format . Some users note that the app is being phased out, contributing to these problems R63.
Rewards and Discounts tieR6R18R25R32
Shell Users frequently complain about not receiving promised discounts or rewards, with some waiting years for cents off per gallon R6R18R25R32. There are reports of false advertising regarding discounts R33 and issues with the app not recognizing fill-ups for rewards R18R25. Some find the loyalty program overly complicated and not worth the effort for small discounts .
Fuel Rewards® program The Fuel Rewards app is highly valued for its discounts and savings on gas . However, some users report that discounts are not applied correctly at the pump or that promised larger discounts from emails are not reflected in the app . There are also issues with T-Mobile points not displaying as active and the app not working on T-Mobile Tuesdays .
Customer Support and Information Accuracy edge: ShellR4R14R17R23
Shell Shell app users report poor customer service, with some giving up on getting help R23. Issues include difficulty getting money back after failed transactions R4, unhelpful support staff R14, and a lack of support after recent changes to the app . The app is also criticized for displaying inaccurate gas prices, sometimes off by as much as $1/gallon R17.
Fuel Rewards® program Reviews for the Fuel Rewards app do not frequently mention direct customer support experiences, but the widespread login and discount application issues suggest an underlying support challenge. There is a serious concern raised about the app tracking user info and selling it to insurance companies, potentially raising rates .
Pick Shell if

Pick Shell if you want to use the app that Shell is actively promoting and consolidating its services into, and you are willing to deal with potential bugs and login issues for an integrated payment and rewards experience R12R63.

Pick Fuel Rewards® program if

Pick Fuel Rewards if you prioritize finding gas stations with prices displayed on the map, a feature many users miss in the Shell app R3R12R31R38. However, be aware that this app is being phased out and has significant login and reliability problems R63.

Evidence note: The evidence for both apps is heavily skewed towards negative experiences, particularly regarding login issues and reward application. Many reviews for the Shell app mention its forced adoption over the Fuel Rewards app, indicating a transition period that is causing user frustration. The lifetime ratings are high for both, but recent reviews suggest a significant decline in user satisfaction.

Frequently asked

Which app is better for finding gas prices?
The Fuel Rewards app was preferred for showing gas prices directly on the map, a feature that many users find missing or less accessible in the newer Shell app R3R12R31R38.
Are there issues with logging into the apps?
Yes, both the Shell and Fuel Rewards apps have widespread and persistent issues with logging in, including automatic logouts, error messages about incorrect data format, and inability to reset passwords R10R14R15R21.
Do the apps reliably apply fuel discounts?
No, many users report significant problems with both apps failing to apply promised fuel discounts, with some claiming false advertising and needing to contact customer service to manually add rewards R6R18R25R33.
Is the Fuel Rewards app still supported?
Reviews indicate that the Fuel Rewards app is being phased out, with users being encouraged to download the Shell app instead, which contributes to its current login and functionality issues R12R28R63.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Shell 3/5 · US Disappointed with map: This map is a step backwards when compared to the Fuel Rewards map. The prices are not readily seen on the map as one needs to push into each station or look at the list of stations. The FR map really needs to be ported to this app.
  2. [R7] Shell 1/5 · US Dining updates?: How about instead of all the extra garbage that you're throwing into the app you make it work for purchasing fuel I believe that's the original design.
  3. [R12] Shell 3/5 · US Unwanted “upgrade”: I hate that they are forcing us to use this app instead of the Fuel Rewards app. If they are going to make it mandatory, they should still offer the same features as the FR app (ie: show gas prices, not just where gas stations are. )
  4. [R24] Shell 5/5 · US Intuitive App: Great user design and intuitive features.
  5. [R1] Shell 1/5 · US Buggy: Pay at pump processing is very buggy. Couldn’t process transaction in store or at pump😡
  6. [R4] Shell 1/5 · US Will gladly take your money: Every time I use the app, it takes the surcharge and takes forever to give that money back because for some reason it just does not want to connect to my car and charge correctly so I end up having to cancel and wait up to 15 days
  7. [R9] Shell 3/5 · US When it works, it’s real good: The app makes it easy to pay at a Shell station. It’s very finicky though. Prepare for hiccups or technical difficulties during purchasing and no way to get out of the loop. It also has a purchase limit per day, so it’s not great for long road trips. It also hasn’t been keeping tabs on my rewards to the next status level. I’d give this an average rating, which is “it
  8. [R10] Shell 1/5 · US Brings surprises and inconvenience: App automatically logged the user out from time to time, showing incorrect information of the pump (e.g., pump in use) and hence exceeded purchases that ban the user from pumping gas. Never improved for years.
  9. [R6] Shell 3/5 · US Rewards: Still waiting on my 5 cents off a gallon of gas been waiting for 4years
  10. [R18] Shell 5/5 · US App is flaky at best: They’ve tied the Fuel Rewards app with this Shell app. Since then none of my fill ups are being recognized. To the developer please reference the Exxon Mobile app for a useful and functional app. Please do better Another attempt using app. It allows you to go through the motions to pay with card but it doesn’t allow fuel discount App is a scam
  11. [R25] Shell 2/5 · US Rewards don’t count: Every time that fuel up the tank, you need to get in contact with fuel rewards team to manually add your rewards. Painful.
  12. [R32] Shell 1/5 · US Not all that: Started good but pay at the pump doesn’t 50% of the time . Pay inside failed also. Didn’t get the race day discount or credit towards platinum status a few times. They sent an email to make you search for help that makes you more frustrated than standing at the pump trying to fuel up while other people wait in line giving you the stink eye, I downgraded my opinion of this app for add
  13. [R14] Shell 5/5 · US Impossible: Won’t let me login. Keeps wanting to send code to old phone number. Even talked to a live person twice. Second guy was a complete idiot that couldn’t understand basic English. Worst digging app ever.
  14. [R17] Shell 1/5 · US False Prices: With gas prices sky rocketing im sure lots of people are using the in app feature to find the best price. Unfortunately, this app is inaccurate by $1/gallon. Pretty ridiculous if you ask me. I drove 7miles to fill up (makes sense because I'm in a Prius with high mpg) from E to save some bucks turns out I payed full price due to the app inaccuracy.
  15. [R23] Shell 2/5 · US Poor customer service: The app doesn’t always work and trying to get customer service to respond is a joke. I literally gave up on customer service.
  16. [R31] Shell 2/5 · US Station gas prices display: The new Shell app is not as good as the old Fuel Rewards app. I prefer how the FR app shows the fuel prices directly on the map. With the Shell app you now have the extra step of scrolling through the station list to find the lowest priced stations after accessing the map. I will continue to use the FR app until this bug is fixed in the Shell app.
  17. [R38] Shell 1/5 · US Downgrade vs Fuel Rewards: No prices on the map? The FR shows the prices on the map. This app does not.
  18. [R15] Shell 1/5 · US Shell has somehow made logins difficult: Used to have Fuel Rewards for many years. Then the Shell App came around (genius to have 2 apps /s). Linked my FR to the Shell app once… then stopped working due to e001 error. Tried deleting accounts to recreate and now it complains my mobile is in use. Way too much aggravation for a few cents off.
  19. [R21] Shell 1/5 · US Not resetting my password: I tried 10 times and I reset the password, but it still saying reset the password 😔
  20. [R33] Shell 1/5 · US Absolutely the worst rewards program: I have my account linked and never ever receive my fuel rewards toward the price per a gallon. Shell is a joke please stay far far away from they lure you in with big rewards but they never apply! Such a total scam. We need to report them to the FTC for false advertising. I’ll be submitting my claim today. Here we come class action lawsuit
  21. [R28] Shell 1/5 · US Useless: One minute its fuel reward app to pay next its shell app now nothing works. Too difficult.
  22. [R63] Fuel Rewards® program 3/5 · US App is being phased out: I guess the app is finally being phased out. It suddenly kicked me out and I couldn’t get back in. I will say I do remember getting emails stating to download the Shell App but the email didn’t have instructions on what to do since the app is being phased out. I will also say I didn’t like how the app always tried to force me to use my location when applying my discount re

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store