Qeepsake vs FamilyAlbum

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] Qeepsake 3/5 · US Very easy but need more variety of questions: It does help keeping track but repetitive questions and some don’t apply.
2. [R10] Qeepsake 1/5 · US AI generated questions: I’ve been using Qeepsake for a while so I saw the change when they started using AI to generate questions that are seasonally inappropriate and just don’t make sense at all. “What imaginative stories does child create about pumpkins?” “What autumn sensory experience seems to fascinate child the most?” Ok first of all, it’s spring… also what kind of questions are those? I em
3. [R62] FamilyAlbum 4/5 · US Still waiting on ordered photos: Enjoy being able to see all the photos. I have had trouble receiving the photos I have ordered the last few months.
4. [R70] FamilyAlbum 1/5 · US Don’t order pictures: I ordered some pictures and was charged but never received.
5. [R3] Qeepsake 3/5 · US Please Improve:: I want to love this app, but a couple of years into using it and there are a handful of things that make it difficult for the customer. If uploading photos from my iPhone 15, even though the app asks me if I want the original date of the photo to be uploaded and I select "yes", it will upload with the current date. This caused me a nightmare of having to go in and hand adjust ever
6. [R12] Qeepsake 3/5 · US Great Memory book: We like this app for keeping all our memories in one spot and being able to quickly make a book. Photo quality on pictures in the journal book are not great sadly.
7. [R69] FamilyAlbum 3/5 · US Needs multiple uploads: Need to upload multiple times for pictures to get in there. States that upload failed 😣
8. [R81] FamilyAlbum 3/5 · US Like the app but the “free” pictures are more expensive than buying them near you: The app is wonderful! But the price to ship the 11 free pictures you get is actually more expensive than buying bigger sizes of the pictures at Walmart you can buy like three times the amount of photos in a larger size and it still be cheaper than the shipping costs and you have them immediately. So that service is
9. [R1] Qeepsake 1/5 · US Scammers: This app was great for the first part of using it. Then they got money hungry I guess and deactivated my account and kept all of my journal entries locked until I paid to buy a book of the journal entries or a membership when it originally had been free, when I finally caved and paid $30 for a book, they send me a notification that says my book is printing and will send me a notification
10. [R4] Qeepsake 1/5 · US Shady Business Practices - Avoid This App: I’ve been using this app for many years now on their free tier. I’ve recently received notice that my account is being deactivated unless I sign up for a paid membership. I get that business needs change, but you started the free option, not me and now my memories are being held hostage unless I purchase a membership OR pay for a PDF of everything I’ve
11. [R64] FamilyAlbum 2/5 · US Worried: I love the app. I truly do but recently my orders have not showed up. My address is correct and yet the photos still say shipped but they never deliver. It scares me because I don't know where my photos are going and they are pictures of my children. I keep getting replacement free photos and they also don't show. I just feel super uncomfortable that I don't know where my personal photos
12. [R7] Qeepsake 1/5 · US Used to be worth it…: They just changed to a paid only app. I have almost 6 years of memories on my account and I have to either pay for an annual membership or pay to have my memories sent on a one time pdf. There’s no other option but to delete the account. I can’t even view what was saved. This is shameful. Unless you can pay $10/$15, some literally can’t, doesn’t matter how long you’ve used th
13. [R16] Qeepsake 1/5 · US Another Broken App: Am I shocked that a working and free app is changing to a paid model for just the basics of not only the one entry per week service, but also the *privilege* of accessing the app at all? No. I’m not. Opened it today to find that I can’t even look at any of my entries, there is now a pop up wall that gives three options - shell out for the Qeepsake Lite, go to the store where I
14. [R68] FamilyAlbum 5/5 · US Best Family Album Ever: Great way to share photos and videos with family members and close friends. Love getting to see pictures and videos my grandkids daily. I also love the fact that I can get the 11 pictures every month for $ 3.99. there are usually so many good ones I end up getting more than my 11 every month.
15. [R19] Qeepsake 1/5 · US Upgrades impossible: I signed up for the essential annual plan and five months later decided I wanted the premium plan because I ran out of uploads. Apple will not allow me to upgrade my sub subscription until the initial annual subscription expires. Qeepsake cannot help until Apple cancels my plan, which I cannot do without customer service.
16. [R22] Qeepsake 1/5 · US Endless Issues, Customer Service MIA: I loved Qeepsake when I used the free version a few years ago. Now I upgraded to premium and am having several issues. Journal entries aren’t accurate one day to the next. I’m not getting text or app notifications with daily questions even after changing the settings and re-installing the app. I’ve messaged customer service, but they don’t respond. Did they re
17. [R109] FamilyAlbum 1/5 · US Poor customer service: I have made two purchases from the store. The second one came with a cracked handle. I sent multiple emails with no response from customer support. I will never purchase from them again. The sad thing is the cups with photos are very cute.
18. [R102] FamilyAlbum 3/5 · GB Great for photo sharing but don’t order prints: Brilliant app for sharing photo’s of our newborn with the family but print & album ordering not as successful. I ordered a set of prints & an album nearly 2 months ago and have not received them. Didn’t realise, before I ordered that they come from China. I’ve tried to contact twice to find out where they are & request a refund but have had no resp