FamilyAlbum
FamilyAlbum is a highly-rated app for private photo and video sharing with family, but recent updates have introduced significant user frustrations including unreceived print orders, increased ads, and concerns over AI integration and privacy.
FamilyAlbum is a popular app for sharing photos and videos privately with family members, often praised for its ease of use and ability to keep distant relatives connected. However, recent reviews highlight issues with unfulfilled print orders, an increase in intrusive ads and paywalls for previously free features, and significant privacy concerns regarding AI integration.
What users like
- Excellent for private photo and video sharing with family, avoiding social mediaR3R10R18R39
- Helps distant family members stay connected and see updates on childrenR9R13R20R26
- User-friendly and easy to navigate for sharing contentR36R38R44R47
- Offers free monthly prints, though shipping costs may applyR6R19R45R48
What users complain about
- Many users report not receiving ordered photo prints or products, with poor customer service responseR1R4R5R15
- Increased number of intrusive ads and pop-ups, even for paid subscribersR8R29R87R99
- Concerns about privacy due to the app's integration with AI (Anthropic) for photo scanning, which contradicts its original privacy-focused selling pointR2R59R60R61
- Previously free features, like 'on this day' recaps and high-quality video uploads, are now behind a paywallR7R8R14R17
- Frequent issues with photo and video uploads failing or taking too longR11R30R97R100
- Poor iPad optimization, with issues like landscape orientation not working, crashing, and formatting problemsR23R75R165R189
- Some users report being unable to register, log in, or access albums, with links not workingR96R182R187R199
- Concerns about image quality loss due to compression for premium usersR474
- Lack of control over notifications and comments, with some settings not being honoredR12R532R552
Latest update · v22.48.0
What the developer says changed (the verdict above weighs this against what reviewers report):
This app version includes the following updates. Improvements/fixes for: • Minor fixes If you have any questions or feedback, please contact us at [email protected]. Stay tuned for more improvements, and thank you for using FamilyAlbum!
Recurring themes
Who it's for
FamilyAlbum is for families who want a private platform to share photos and videos of children with a select group of relatives and friends, especially those living far apart R3R9R10R39. It is particularly useful for those who want to avoid posting children's images on public social media R18R39. It is not for users who are highly sensitive to in-app advertisements, are concerned about AI integration with private photos, or rely heavily on ordering physical prints from the app R4R62R99.
Evidence note: The recent reviews show a strong negative sentiment regarding AI integration and print order issues, which contrasts with the high lifetime rating. The developer's notes mention only 'minor fixes,' which directly contradicts the significant issues reported by users, especially regarding new ads and AI integration.
Frequently asked
Does FamilyAlbum share my photos with AI companies?
Are there many ads in FamilyAlbum?
Can I order prints from FamilyAlbum?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] Big fan!: What a great was to share pix without having to send to everyone individually or post everything on FB.
- [R10] Best photo sharing app 💯: This has been by far the best photo sharing app. I can share with my family in Italy who have android with ease and they get high quality photos without having to over share on social media. Don’t waste time with other apps, Family Album is endgame.
- [R18] Family album review: I love this app, I am not present on social media at all so this give me access to all my children’s photos and my cousin has one for her son and I am able to flip back and forth between them and keep up with them! I always recommend this app to everyone!!
- [R39] LOVE LOVE LOVE THIS APP: This thing saved my life! We have chosen to not put our little one on SM, so when he was first born we were getting texts EVERYDAY for updated pictures. Now, all I have to do is post them on the album and anyone we give permission to can watch him grow. We’ve been using it for 17 months now and LOVE LOVE LOVE it! Also, I love that the link expires and can’t be shared by
- [R9] Photo sharing: I really enjoy seeing the pictures sent from my family in Canada to me in the United States. I feel more of connection with them through the photos
- [R13] grams: It is great to see my grsnds when they are miles away
- [R20] My grandsons: I love being able to get photos of my grandsons and keep up on their lives since it has been difficult for me to see them on a daily basis
- [R26] Love: This is our only way of saying our grandkids right now I love this app
- [R36] 10/10 recommend!: We have been using FamilyAlbum for over five years now and absolutely love it! It’s a great way to keep out-of-town family up-to-date on our kids lives and I love that you can share other cousins albums too. Incredibly user-friendly & easy to use!
- [R38] Incredible App: Safe, trustworthy, and easy to use. Love using this app to connect with family.
- [R44] Amazing!!: Amazing app!! This app has done so much for me to view photos of my family!! It’s very nice and simple and I like it highly recommended!!
- [R47] Made life easy: We’ve had this app for a few years now- have welcomed second baby on and it has made life so easy staying up to date with all the grandparents aunts etc. Bc they can also access from email/computers (for the Baby Boomers 🤣). If I could change one thing, is being able to see phone numbers on family members list. So just make sure you use the names the kids call that person, it makes
- [R6] Best Family Album Ever: Great way to share photos and videos with family members and close friends. Love getting to see pictures and videos my grandkids daily. I also love the fact that I can get the 11 pictures every month for $ 3.99. there are usually so many good ones I end up getting more than my 11 every month.
- [R19] Love this app: This is probably hands down my favorite photo sharing app I’ve ever used. So many members can join and comment. There’s setting where the admins can modify whether other members could either comment or download/screenshot the pictures. Oh and I LOOVVE the monthly free pics, shipping is on $4 but every month is so worth it. I have 0 complaints
- [R45] Love!: Honestly it’s my favorite app ever downloaded!!! Makes it so easy to share with as many people as possible mostly when you first have a baby. It takes so much stress away from wondering if everyone got to see that one cute picture. Plus the free prints are a sweet touch added!
- [R48] Amazing app!!: Very easy to order prints, they do take a while for them to come but you do get 11 for free which is great. A great way to store photos and share them easily with family
- [R1] Still waiting on ordered photos: Enjoy being able to see all the photos. I have had trouble receiving the photos I have ordered the last few months.
- [R4] Worried: I love the app. I truly do but recently my orders have not showed up. My address is correct and yet the photos still say shipped but they never deliver. It scares me because I don't know where my photos are going and they are pictures of my children. I keep getting replacement free photos and they also don't show. I just feel super uncomfortable that I don't know where my personal photos
- [R5] Love the app, but…: I love being able to share photos in the app with family, but I bought photos in April and May and I still have not received them. While sharing photos is awesome, if you want them printed, you’re better off ordering them through your local photo printing place like Walgreens or Walmart.
- [R15] Don’t order pictures: I ordered some pictures and was charged but never received.
- [R8] Increasingly a Money Grab: When we first started using this app, it was great! It was a wonderful way for us to privately share pictures with family and friends. Over the years, the pop ups and ads for products and paid versions of the app have gotten increasingly annoying. For me, the worst part is when they took away the already limited “on this day” slideshows to give you only one each day. I u
- [R29] Pop ups every use: The main functionality is good. But even with the paid app, every time I open the app they try to upsell something else. It’s beyond aggravating.
- [R87] Fix your ads: I used to love this app. Then I updated it and now I have constant ads on every photo that I can’t close.
- [R99] Insane number of ads for a paid app: We invest $60 a year to post our photos on the app. It’s a great way for family members to see the babies pictures. The amount of ads your hit with is ridiculous. Not just sometimes, every time you open you app you have to close out of ad windows. Would not recommend in its current version.
- [R2] added ai into the mix: why can’t we just enjoy sharing photos without the use of ai to protect our children from ai & to have clean WATER for them! AI is not more important than our children. we dont need to search for photos that’s what our eyes are for 😵💫
- [R59] Sharing my private photos with AI companies: It is a sick and twisted betrayal to take private, intimate photos intended for family only and sell them to an AI company (Anthropic). The whole selling point of this app was to share baby photos with family exclusively to shelter them from prying eyes. Evil, evil, evil company. Beware
- [R60] Deceptive privacy policy update sends to AI: We used this app for years specifically because they weren’t harvesting/training on *childrens photos*. It was aimed as being private. They recently started sharing - I assume - photos with Anthropic as a footnote in their privacy policy update for “enhanced search”. No thanks.
- [R61] Would rate zero: Added AI under Anthropics in the new privacy policy. Disgusting. Obviously doesn’t understand the majority of their audience or care about protecting children from AI.
- [R7] Money grab: Used to be a great app overall but recent updates have put previously free features behind paywalls. Like the “on this day” recaps. Seems a bit shady to try and make money by putting previously free features behind paywalls instead of adding new features and charging for those. People notice these kind of things. Truly hope they reverse this decision as I will do my part in letting peo
- [R14] Taking away features: I’ve loved this app for the past three years, especially the “on this day” feature. But I updated the app and that feature has been taken away unless I pay, which is ridiculous.
- [R17] Exceptional: I have absolutely loved having this app and being able to still share my children with friends and family! We love privacy and this app is wonderful. I do wish you could load videos without paying BUT still a win.
- [R11] Needs multiple uploads: Need to upload multiple times for pictures to get in there. States that upload failed 😣
- [R30] Glitch!: Video keeps disappearing after I see it but uploaded!
- [R97] Good app but has issues: Love the app but unfortunately I have constant issues getting videos to upload even after paying for premium. It never gives me a warning that it failed to upload either, I have to go in and check to see if it did.
- [R100] It won’t upload.: I’ve been a premium member for some time. It won’t upload videos over 1min
- [R23] Garbage: Unusable on an IPad. Impossible to leave a review or comment. Formatting is trash. I like this app and it’s totally garbage on an IPad.
- [R75] Unfortunately doesn’t work on iPad: Good for sharing but and I use it for over 3 years now. During all this time AppStore says it should work on iPad but it must fails to open. This and a few other minor flaws take it down to 3 star
- [R165] Family Album - several important drawbacks: 1) Family album does not play well with my iPad. It constantly shifts from portrait to landscape orientation and back again. This behavior is in spite of the fact that I have the iPad view locked so it can't rotate. What is worse, I can't upload Photos from my iPad because the upload menu goes off the screen when it shifts. 2). The designers of the we
- [R189] Landscape and ads: The landscape orientation does not work well on iPad. It flips back to portrait without warning. It is super annoying. All the notifications of calendars and other ads is intrusive.
- [R96] Loser app: Won’t let me join album no url will lead me to it terrible fix your app ew losers
- [R182] Registering???: I can’t even register an account for this app much less actually use it. It’s way too frustrating. I’ll look elsewhere.
- [R187] Not happy: My granddaughter has sent me twice I got the app but it won’t allow me to go any further. It’s frustrating. Even had my son screenshot and he couldn’t get it up. My iPad is only a year old. So it’s not old. Not a happy great grandmother
- [R199] Is this thing even on?: I was sent the invitation by my nephew. It downloaded. To log in you either need to be a member or have a QR code. No QR code is included in the invitation. So, I can’t access anything. I don’t have the time to beta test products. There must be a better app.
- [R474] Great app shame about the image quality loss: The app is faultless in every way except for the fact that all images are compressed & downscaled etc so the quality of the image stored in the app does not match the quality of the original image uploaded. Since I’m a premium user I should have the ability to store images at original quality. This a major flaw for me personally
- [R12] Bug: Can’t turn off notifications per album: My album I want to get notifications for, those are turned on and they come through My sisters album I don’t want notifications for, the red badge with the number comes on regardless of the settings I have on that specific album
- [R532] Disappointing: The constant onslaught of ads, cross-selling, and promotional notifications that cannot be disabled is super annoying. The app itself is fine, though it could use a bit more polish and refinement. Update: I do have print offer notifications disabled in settings, the setting does not seem to be honoured. I’ve had to disable all notifications from the app on a system level.
- [R552] Too many comments: While the app is great for viewing family photos and videos, the comments are annoying. There should be an option to disable display of comments as well as the notification bubble when there are comments
- [R62] Ruined with AI: This app quietly added Anthropic/AI to “descriptive search” photos, and I am furious. We loved this app for its privacy features, and this just undoes everything we thought it stood for. Sadly, I am canceling my premium account and working on removing four years of photos from Family Album. I will not recommend Family Album to anyone. They’ve truly broken my trust.
- [R158] Annoying Ads: It is a pain to navigate through all the ads and pop ups
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store