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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

7NOW vs Gopuff

7NOW 4.7★ · Free to download 65
Winner Gopuff
Gopuff 4.8★ · Free to download 70

Gopuff has a slight edge over 7NOW due to generally more reliable delivery and better customer service, despite both apps facing similar issues with order accuracy and pricing.

Full reviews: 7NOW · Gopuff

Both 7NOW and Gopuff offer convenient on-demand delivery, but Gopuff generally provides faster and more accurate service with slightly better customer support, while 7NOW struggles with frequent order issues and unresponsive support.

Head to head

Features & Selection tieR5R12R30R35
7NOW 7NOW offers a good selection of items, including dinner, snacks, alcohol, and tobacco products, with users appreciating the convenience of ordering these items R5R35. However, some users report issues with the app not accurately reflecting store inventory, such as cigarettes being listed as unavailable R30, or not allowing selection of preferred 7-Eleven locations R12.
Gopuff Gopuff is praised for its wide selection of snacks and groceries, including alcohol and tobacco . Users also appreciate the ability to order fresh items . However, some users have noted that product sizes can be smaller than expected for the price and that the app's new AI mode has made it harder to discover products and find deals .
Ease of Use tieR1R2R8R13
7NOW Many users find the 7NOW app convenient and easy to use R2R8. However, significant issues exist, such as the app failing to process orders R1, cutting off address details R13, not allowing the use of stored money , and lacking Apple Pay . Some also find the app's ETA and driver tracking to be inaccurate .
Gopuff Gopuff is generally considered easy to use . However, recent updates have introduced issues, such as a new AI mode making navigation slower and removing the deals section . Some users also report problems with logging in due to account verification issues and the disappearance of payment options like EBT SNAP .
Reliability & Order Accuracy edge: GopuffR4R9R17R18
7NOW 7NOW receives mixed reviews on reliability. Some users report always on-time and correct orders R17. However, a significant number complain about frequent issues, including late or incorrect orders R18, missing items R9, drivers not showing up R4R28R50, and orders being marked delivered but not received R54. Order accuracy has reportedly declined for some long-term users R26.
Gopuff Gopuff is often praised for fast and reliable delivery, with orders usually arriving within 30 minutes and being correct . However, there are notable complaints about drivers delivering to wrong addresses , missing items , and products arriving expired or damaged . Some users also experience orders being canceled after long waits .
Price & Value tieR4R5R6R8
7NOW 7NOW offers deals and promotions, which some users appreciate R5R6R8. However, many users complain about high prices and excessive fees R4. Gold Pass members sometimes report not receiving promised free items .
Gopuff Gopuff is noted for having good prices compared to competitors and offering discounts, especially with a Fam membership . However, many users criticize the app for being overpriced , having hidden fees R96R116R120, and promoting deals that are not honored .
Customer Support edge: GopuffR4R7R10R13
7NOW Customer service for 7NOW is a major pain point, with numerous complaints about unhelpful, unresponsive, or incompetent representatives R4R7R13. Users struggle to get refunds for missing or incorrect orders R4R10R44 and report being told to dispute charges with their bank R26.
Gopuff Gopuff's customer service receives mixed reviews. Some users praise it as incredible and helpful . However, a significant number of complaints highlight poor support, especially regarding refunds for missing items or unhonored deals . Users report long wait times for responses and unhelpful chat bots .
Pick 7NOW if

Pick 7NOW if you are a frequent 7-Eleven shopper who values the convenience of ordering directly from the store, especially if you have a reliable local store and are comfortable dealing with potential customer service issues R2.

Pick Gopuff if

Pick Gopuff if you prioritize generally fast and reliable delivery for a wide range of snacks and groceries, and are willing to pay for a Fam membership to reduce fees and access deals .

Evidence note: Both apps have a high lifetime rating, but recent negative reviews for both indicate significant issues with order accuracy, delivery, and customer service. The free-to-download model means many users are likely sensitive to fees and service quality, leading to higher scrutiny.

Frequently asked

Which app has better customer service?
Gopuff generally has better customer service, with some users praising it as incredible, while 7NOW receives numerous complaints about unhelpful and unresponsive representatives, often leaving users without refunds (, vs. R4, R7, R26, R44).
Are there hidden fees with these apps?
Both apps have been criticized for hidden or unclear fees; 7NOW users complain about 'way too many fees,' and Gopuff users report 'hidden charges that are not mentioned until after you contact Support' R4R96R116R120.
Which app is more reliable for delivery?
Gopuff appears more reliable for delivery, with many users reporting fast and correct orders, often within 30 minutes, whereas 7NOW frequently faces complaints about late, incorrect, or undelivered orders (, , vs. R18, R28, R50, R54).

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] 7NOW 5/5 · US Great selection: Love the selection and the deals! I can get dinner and snacks without extra fees!
  2. [R12] 7NOW 3/5 · US Missing one feature: This is a solid app & subscription but I personally need the ability to choose between the 7-11 locations in my area instead of being assigned the closest one. This would make it a 5/5 for me.
  3. [R30] 7NOW 1/5 · US Doesn’t work: It tells me that my local store doesn’t sell cigarettes at all. Clearly faulty. I wasted time downloading this app. iPhone 17 and the store is five minutes away. Useless app.
  4. [R35] 7NOW 5/5 · US Best App Ever: My family love this app it’s so convenient for us every one get a chance to get their stuff ! Whether it’s alcohol tobacco or snacks please sign up for perks membership you get free stuff instantly !! So cool
  5. [R1] 7NOW 1/5 · US Never lets me place the order: It always says something went wrong it worked one time and never again smh
  6. [R2] 7NOW 5/5 · US Love it: I love this app it’s so convenient and easy to use
  7. [R8] 7NOW 5/5 · US Good food: I have had the best experience with a user friendly app. At the store level. I had no problem with getting my pizza made for me.Thanks again for the deal !
  8. [R13] 7NOW 2/5 · US Oh boi!: It would be nice if your app did not cut off my address apartment number upon sending information to Door Dash. That way I can get my order and the drivers don’t have such a hard time. Customer service needs a lot of work. I requested to merge my two accounts and when that failed requested to cancel one of them. Representative put in to cancel the wrong account even though we verified it
  9. [R4] 7NOW 1/5 · US Overall disappointed: Customer service and app needs serious work way too high prices way too many fees. My driver never showed up. I wasn’t even issued a refund. I had to get in contact with a human being to get a refund it was difficult and frustrating
  10. [R9] 7NOW 3/5 · US Forgetting things: They always forget my cigarettes
  11. [R17] 7NOW 5/5 · US 711: Always on time order
  12. [R18] 7NOW 1/5 · US Never on time or correct: Wrong items old stale always late rude
  13. [R6] 7NOW 3/5 · US Great: I love a deal!
  14. [R7] 7NOW 1/5 · US Customer service is less than hopeful.: I have an order that was not being delivered for whatever reason and the customer support representative was not that smart. Damaris seems to be unable to use common sense.
  15. [R10] 7NOW 1/5 · US Steals your money: They steal your money and don’t refund it, this app is a scam
  16. [R26] 7NOW 1/5 · US Abysmal Customer Service: I’ve been a gold pass member for years and the value used to be great but order accuracy has fallen off a cliff. My last 5 orders have had issues and customer support has finally followed suit. If you run into issues just dispute with your bank. That’s literally what the last customer support person told me before ending the chat.
  17. [R44] 7NOW 1/5 · US Customer service sucks.: My food came raw. I tried to get a refund but it’s all automated and it only gave me a partial refund on my item. You can’t talk to an actual person. This service is terrible.
  18. [R96] Gopuff 1/5 · US They charge fees that they don't tell you about.: Hidden charges that are not mentioned until after you contact Support to find out why you were overcharged. Then they tell you they are very sorry that you were not notified of the charge but they are going to charge you for it.
  19. [R116] Gopuff 1/5 · US Disappointed: This app said no fees and then it said you had to get a membership to get no fees or else there will be a 200 dollar mark up for 3 items
  20. [R120] Gopuff 1/5 · US Wtf: You said no fees why am I still getting fees?
  21. [R28] 7NOW 1/5 · US Drivers are terrible and customer service is worse: Driver didn’t even come to my house but reported they did now I have to wait for 5 to 10 business days for my money back. Horrible service.
  22. [R50] 7NOW 1/5 · US You will never receive your order: Order was considered on the app “out for delivery” for 2 hours before being cancelled. They don’t deliver themselves and unlike every other delivery app you can’t expect anyone to deliver your order.
  23. [R54] 7NOW 1/5 · US EASY TO GET SCAMMED: My last few orders have had issues being delivered when I had no issues before. My most recent order was being given from driver to driver and marked as delayed in the app. The same thing happened to my last order and it never got delivered so I was forced to cancel. THIS TIME, my order was marked as delivered without being delivered! I contacted support and they refused to gi

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store