Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

7NOW vs 7-Eleven

7NOW 4.7★ · Free to download 65
Winner 7NOW
7-Eleven 4.8★ · Free to download 55

For delivery, 7NOW is the better choice despite its flaws, offering a wider range of products and generally reliable service, whereas the 7-Eleven app is primarily for in-store rewards and gas discounts.

Full reviews: 7NOW · 7-Eleven

7NOW focuses on delivery, offering convenience for snacks, drinks, and even age-restricted items, though it struggles with app reliability and customer service. The 7-Eleven app is geared towards in-store rewards, gas discounts, and mobile payments, but users frequently report app freezing and issues with redeeming rewards.

Head to head

Delivery Service & Item Availability edge: 7NOWR9R17R18R23
7NOW 7NOW users appreciate the convenience of delivery, especially for late-night munchies and a wide selection including alcohol and tobacco R35R55. Many find the delivery fast and reliable, with drivers often communicating well R17R23. However, a significant number of users report issues with missing items, incorrect orders, and orders not being delivered at all R9R18R26.
7-Eleven The 7-Eleven app is not designed for delivery, with reviews focusing on in-store experiences and rewards. One review mentions ordering pizza through 7-Eleven, which was well-received .
App Reliability & Functionality tieR1R2R8R12
7NOW 7NOW receives mixed reviews on app reliability. Some users find it user-friendly and easy to use R2R8, while others experience frequent issues like the app not allowing orders, getting stuck on the logo screen, or cutting off address information R1R13. There are also complaints about the inability to choose specific store locations R12 and problems with payment options like using stored money .
7-Eleven The 7-Eleven app is widely criticized for its technical issues, with numerous reports of it freezing, lagging, and being slow R66R67R72R73. Users also face problems with verification codes not working and difficulty creating accounts .
Customer Service & Refunds tieR4R7R10R13
7NOW 7NOW's customer service is a major point of contention. Many users describe it as abysmal, unhelpful, and difficult to reach a human representative R4R7R13. Issues include not receiving refunds, being told to dispute with banks, and representatives making mistakes R4R10R13R26.
7-Eleven 7-Eleven app users also report poor customer service, with issues like representatives hanging up, refusing refunds for incorrect orders, and taking days to respond .
Rewards & Discounts edge: 7-ElevenR4R5R6R8
7NOW 7NOW offers deals and daily specials, and users appreciate perks like free drinks or slushies for Gold members R5R6R8. However, some Gold members report not receiving their promised free items . There are also complaints about high prices and too many fees R4.
7-Eleven The 7-Eleven app is highly valued for its gas discounts, with many users praising the savings on fuel R71R77R80R87. Users also like the in-store rewards and discounts on products R80. However, there are frequent complaints about rewards points disappearing, promotions not working, and free drink punches not being credited .
Pick 7NOW if

you prioritize convenience and delivery of a wide range of convenience store items, including age-restricted products, and are willing to navigate potential app glitches and customer service issues R35R55.

Pick 7-Eleven if

you frequently visit 7-Eleven stores and want to save money on gas and in-store purchases through rewards and discounts, and are prepared to deal with a glitchy app interface R71R77R80R87.

Evidence note: The review volume for 7-Eleven is significantly higher than for 7NOW, which could skew the perception of issues, as more users naturally report more problems. However, the nature of the complaints for each app is distinct and consistent within their respective user bases.

Frequently asked

Does 7NOW deliver alcohol and tobacco?
Yes, 7NOW allows users to order alcohol and tobacco products for delivery, which is a key feature appreciated by many users R35R55.
Can I get gas discounts with the 7-Eleven app?
Yes, the 7-Eleven app is highly praised for offering gas discounts, with many users reporting savings of several cents per gallon, especially when paying with the in-app wallet R71R77R80R87.
Are there issues with refunds on 7NOW?
Yes, many 7NOW users report significant issues with obtaining refunds for missing or incorrect orders, with some stating they were not issued refunds or had to contact customer service multiple times, or even dispute charges with their bank R4R10R26R28.
Why does the 7-Eleven app freeze or lag?
The 7-Eleven app frequently freezes, lags, and stutters, with users reporting issues on the home screen, when tapping tabs, or when trying to redeem points, making it difficult to use R66R67R72R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] 7NOW 3/5 · US Forgetting things: They always forget my cigarettes
  2. [R17] 7NOW 5/5 · US 711: Always on time order
  3. [R18] 7NOW 1/5 · US Never on time or correct: Wrong items old stale always late rude
  4. [R23] 7NOW 5/5 · US Good service: I like this service it great and fast!
  5. [R1] 7NOW 1/5 · US Never lets me place the order: It always says something went wrong it worked one time and never again smh
  6. [R2] 7NOW 5/5 · US Love it: I love this app it’s so convenient and easy to use
  7. [R8] 7NOW 5/5 · US Good food: I have had the best experience with a user friendly app. At the store level. I had no problem with getting my pizza made for me.Thanks again for the deal !
  8. [R12] 7NOW 3/5 · US Missing one feature: This is a solid app & subscription but I personally need the ability to choose between the 7-11 locations in my area instead of being assigned the closest one. This would make it a 5/5 for me.
  9. [R4] 7NOW 1/5 · US Overall disappointed: Customer service and app needs serious work way too high prices way too many fees. My driver never showed up. I wasn’t even issued a refund. I had to get in contact with a human being to get a refund it was difficult and frustrating
  10. [R7] 7NOW 1/5 · US Customer service is less than hopeful.: I have an order that was not being delivered for whatever reason and the customer support representative was not that smart. Damaris seems to be unable to use common sense.
  11. [R10] 7NOW 1/5 · US Steals your money: They steal your money and don’t refund it, this app is a scam
  12. [R13] 7NOW 2/5 · US Oh boi!: It would be nice if your app did not cut off my address apartment number upon sending information to Door Dash. That way I can get my order and the drivers don’t have such a hard time. Customer service needs a lot of work. I requested to merge my two accounts and when that failed requested to cancel one of them. Representative put in to cancel the wrong account even though we verified it
  13. [R5] 7NOW 5/5 · US Great selection: Love the selection and the deals! I can get dinner and snacks without extra fees!
  14. [R6] 7NOW 3/5 · US Great: I love a deal!
  15. [R35] 7NOW 5/5 · US Best App Ever: My family love this app it’s so convenient for us every one get a chance to get their stuff ! Whether it’s alcohol tobacco or snacks please sign up for perks membership you get free stuff instantly !! So cool
  16. [R55] 7NOW 5/5 · US Loving it: Love how u can order tabacco products
  17. [R71] 7-Eleven 5/5 · US Ahorro Gas: Es una opción fácil, practica y efiofe ahorrar más en productos básicos y sobre Todo en Gasolina!!!
  18. [R77] 7-Eleven 5/5 · US SO CONVENIENT !: I love getting discounts on gas!
  19. [R80] 7-Eleven 5/5 · US Rewards: Love cheaper gas and cheaper drinks! Always convenient
  20. [R87] 7-Eleven 5/5 · US Save on gas: App is easy to use to save on gas prices
  21. [R26] 7NOW 1/5 · US Abysmal Customer Service: I’ve been a gold pass member for years and the value used to be great but order accuracy has fallen off a cliff. My last 5 orders have had issues and customer support has finally followed suit. If you run into issues just dispute with your bank. That’s literally what the last customer support person told me before ending the chat.
  22. [R28] 7NOW 1/5 · US Drivers are terrible and customer service is worse: Driver didn’t even come to my house but reported they did now I have to wait for 5 to 10 business days for my money back. Horrible service.
  23. [R66] 7-Eleven 3/5 · US Problems: Love this app but it having many problems. Yall need to fix it now
  24. [R67] 7-Eleven 1/5 · US Unusable: I’ve decided this isn’t working for me and want to delete my account but when I open the app it just locks up on me and won’t function. While I did go through the deletion process after a lot of painful waiting yesterday, they never sent me the verification email and the GD app is freezing again!! 7-11 kinda sucks…
  25. [R72] 7-Eleven 3/5 · US Comida: Buena
  26. [R73] 7-Eleven 1/5 · US App Freezes: Freezes loading the home screen or when you tap account tab

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store