Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

7NOW vs Grubhub

7NOW 4.7★ · Free to download 60
Winner Grubhub
Grubhub 4.7★ · Free to download 75

Grubhub edges out 7NOW with better overall reliability and customer service.

Full reviews: 7NOW · Grubhub

While both apps offer convenience for food and item delivery, Grubhub stands out with a larger user base and more consistent positive feedback regarding order accuracy and customer support. 7NOW struggles with delivery issues and customer service complaints, which impacts its reliability.

Head to head

features edge: GrubhubR5R12R62R66
7NOW 7NOW users appreciate the unique selection of convenience items, but some wish for more location flexibility and better transparency on delivery times.
Grubhub Grubhub users enjoy a wide range of restaurant options and generally find the app easy to use, though some mention high fees.
ease of use edge: GrubhubR2R57R61R63
7NOW 7NOW is described as user-friendly, but some users report issues with app functionality and order processing.
Grubhub Grubhub is often praised for its intuitive interface, although some users encounter difficulties with the tipping process.
reliability edge: GrubhubR4R18R70R89
7NOW 7NOW faces significant complaints about order accuracy and delivery reliability, with many users reporting missing items or late deliveries.
Grubhub Grubhub generally has better reliability ratings, though there are still complaints about late deliveries and order issues.
price/value edge: GrubhubR4R66R74R102
7NOW 7NOW users often comment on high fees and prices, which detracts from the perceived value of the service.
Grubhub Grubhub users frequently mention that while prices can be high, they appreciate discounts and promotions that can offset costs.
support edge: GrubhubR7R26R104R113
7NOW 7NOW users express frustration with customer service, citing difficulties in resolving issues and getting refunds.
Grubhub Grubhub users report generally positive experiences with customer support, although there are some complaints about slow responses.
Pick 7NOW if

you want a unique selection of convenience items and are willing to navigate potential service issues.

Pick Grubhub if

you prioritize reliability and customer support in your delivery experience.

Evidence note: 7NOW has a significant number of negative reviews, particularly regarding service reliability and customer support. Grubhub's larger user base provides a more balanced perspective, with a mix of positive and negative experiences.

Frequently asked

Which app has better customer service?
Grubhub generally has better customer service ratings, with many users reporting helpful support experiences, while 7NOW users frequently complain about unresponsive or unhelpful support.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] 7NOW 5/5 · US Great selection: Love the selection and the deals! I can get dinner and snacks without extra fees!
  2. [R12] 7NOW 3/5 · US Missing one feature: This is a solid app & subscription but I personally need the ability to choose between the 7-11 locations in my area instead of being assigned the closest one. This would make it a 5/5 for me.
  3. [R62] Grubhub 5/5 · US 123 easy: Easy to order and great selection
  4. [R66] Grubhub 3/5 · US Eh: Fees make everything too expensive almost double the price.
  5. [R2] 7NOW 5/5 · US Love it: I love this app it’s so convenient and easy to use
  6. [R57] 7NOW 5/5 · US Review: Had a great experience with 7NOW delivery! The order arrived quickly and everything was exactly as requested. The items were fresh, well-packed, and nothing was missing or damaged. The delivery driver was professional and courteous, and the real-time tracking made it easy to know when to expect my order. Super convenient and reliable, will definitely use 7NOW again!
  7. [R61] Grubhub 1/5 · US App needs update: This app could be more intuitive by using my location when I order to guide my delivery address selection. Also to make it easier when ordering and a “promo” is not allowed but it’s actually a coupon that needs ti be removed. Fixing this took me so long.
  8. [R63] Grubhub 3/5 · US GrubHub post delivery tipping process is ridiculous: You shouldn’t have to go through hurdles to leave a tip once the order has been delivered. You are a food delivery service - do better.
  9. [R4] 7NOW 1/5 · US Overall disappointed: Customer service and app needs serious work way too high prices way too many fees. My driver never showed up. I wasn’t even issued a refund. I had to get in contact with a human being to get a refund it was difficult and frustrating
  10. [R18] 7NOW 1/5 · US Never on time or correct: Wrong items old stale always late rude
  11. [R70] Grubhub 1/5 · US 2 hour wait times: Waited over 2 hours for my delivery. Uber Eats or DoorDash would have delivered my food within 15-20 min.
  12. [R89] Grubhub 5/5 · US Always the right order: Grubhub always brings me the right order and brings it fast. I’ll never use Uber Eats again. They have left us the wrong food multiple times.
  13. [R74] Grubhub 5/5 · US No fee, free delivery, plus discounts: Cheaper than other delivery services
  14. [R102] Grubhub 5/5 · US Lower prices: Grubhub always has lower prices specially when you bundle with other rewards program like Amazon prime.
  15. [R7] 7NOW 1/5 · US Customer service is less than hopeful.: I have an order that was not being delivered for whatever reason and the customer support representative was not that smart. Damaris seems to be unable to use common sense.
  16. [R26] 7NOW 1/5 · US Abysmal Customer Service: I’ve been a gold pass member for years and the value used to be great but order accuracy has fallen off a cliff. My last 5 orders have had issues and customer support has finally followed suit. If you run into issues just dispute with your bank. That’s literally what the last customer support person told me before ending the chat.
  17. [R104] Grubhub 5/5 · US 5 Star Customer Service: Absolutely the best app for ordering delivery to our door. We use GH 3-4 times a week, both for home and work. If there are any, and I can’t stress this enough, any issues the customer service team is there for us and will also be for you too. Ditch the other apps and use Grub Hub. Thank you for reading.
  18. [R113] Grubhub 1/5 · US Didn’t deliver and still charged: Never received delivery and customer service wouldn’t refund or allow me to reorder. Driver contacted me asking for additional money on tip while he was still at the restaurant. I believe he didn’t deliver on purpose because I told him I had no cash at home. Customer service didn’t care.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store