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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Customer App vs Zoho Expense

Customer App 4.1★ · Free + IAP 5
Winner Zoho Expense
Zoho Expense 4.8★ · Free + IAP 80

Zoho Expense is the clear winner for managing business expenses, offering robust features and generally positive user experiences, while Customer App is overwhelmingly reported as a tool for scams.

Full reviews: Customer App · Zoho Expense

Customer App is widely reported by users as a tool used by scammers, leading to numerous negative reviews and warnings. Zoho Expense, in contrast, is an expense management app praised for its ease of use, receipt tracking, and integration with other Zoho products, despite some complaints about glitches and customer support.

Head to head

Primary Function & Trustworthiness edge: Zoho ExpenseR3R4R6R8
Customer App Customer App is overwhelmingly described by users as an application utilized by scammers to gain access to personal information, bank accounts, and devices, leading to financial theft and fraud R3R4R6R8. Many users explicitly warn others not to download or use the app due to these widespread scam reports .
Zoho Expense Zoho Expense is designed for business expense and mileage tracking, with users appreciating its ability to simplify expense reports, track credit card expenses, and integrate with other Zoho products . It is seen as a valuable tool for frequent business travelers and for organizing finances .
Reliability & Performance edge: Zoho ExpenseR1R54R56R61
Customer App Customer App is reported to crash constantly, making it unusable during important calls R1. Beyond this, the primary reliability concern is its reported use as a tool for fraudulent activities, leading to users being hacked and losing money R1R54R56.
Zoho Expense Zoho Expense users report various bugs and glitches, including issues with receipt uploading, photos not saving, and the app crashing R66R69R72. Some users experience problems with MFA, login, and the camera not focusing for receipt capture R61. There are also reports of deleted expenses reappearing or entire accounts being deleted .
Ease of Use & Features edge: Zoho ExpenseR2R3R4R5
Customer App While some positive reviews mention helpful and professional assistance R2R5, these are often from users who were interacting with a support person, not necessarily using the app independently. One review mentions changing fonts and colors , which is a minor feature. The overwhelming sentiment is that the app is used to facilitate scams, not for legitimate customer service R3R4R6R8.
Zoho Expense Zoho Expense is generally found easy to use and intuitive for tracking expenses and mileage . Features like receipt matching with credit card line items and AI for scanning are highly appreciated . However, some users find it unintuitive, difficult to set up, or lacking in basic features like sales tax breakdown, bulk operations, or clear mileage tracking . There are also requests for more modern UI and more web version features in the app .
Customer Support edge: Zoho ExpenseR6R8R10R11
Customer App Customer App users report non-existent customer service numbers . Many reviews indicate that the app itself is used by individuals posing as legitimate customer support from various companies (e.g., PayPal, Amazon, Apple, Kohl's, StubHub, YouTube, Roku, Venmo, eBay) to scam users R6R8R10R11.
Zoho Expense Zoho Expense's customer support receives mixed reviews. Some users report poor support experiences, including calls to staff who don't know the product, long wait times for live chat, and slow email responses R63. Others complain about automated messages and a lack of direct contact for questions .
Price/Value edge: Zoho ExpenseR11R18R30R32
Customer App Customer App is free with in-app purchases, but the value is severely undermined by its reported use in scams, leading to financial loss for users R11R18R30R32.
Zoho Expense Zoho Expense is a freemium app. Users note that while there is a free part, advanced features or use for more than a few users often comes with a cost R67R78R95. Some find the price point decent for larger offices but a waste for single-entity businesses R78. There are complaints about being charged after a free trial or finding it difficult to end a trial R67. Despite this, some users find the price great for the value offered .
Pick Customer App if

You should not pick Customer App due to the overwhelming number of reports indicating it is used for fraudulent activities and scams.

Pick Zoho Expense if

You need a dedicated expense and mileage tracking solution for your business, appreciate AI-powered receipt scanning, and are willing to navigate occasional glitches or customer support issues .

Evidence note: The evidence for Customer App is heavily skewed towards negative reviews, with a vast majority of users reporting it as a scam tool. The few positive reviews often seem to be from individuals who were assisted by a support person, rather than reflecting the app's independent functionality or trustworthiness. The lifetime rating for Customer App (4.07) is highly misleading given the content of recent reviews, which are almost universally 1-star and describe fraudulent activity. Zoho Expense has a much higher lifetime rating and more balanced reviews, discussing actual app features and performance.

Frequently asked

Is Customer App safe to use?
No, Customer App is widely reported by users as being used by scammers to gain access to personal information, bank accounts, and devices, leading to financial theft and fraud R3R4R6R8.
What are the main issues with Zoho Expense?
Zoho Expense users report issues such as glitches and bugs, particularly with receipt uploading, photos not saving, and the app crashing R66R69R72, as well as complaints about customer support being unhelpful or slow R63.
Does Zoho Expense have a free tier?
Yes, Zoho Expense offers a free part, but some users note that advanced features or functionality for more than a few people typically require a paid subscription R67R78R95.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Customer App 3/5 · US FRAUDULENT ACTIVITY: FRAUD
  2. [R4] Customer App 1/5 · US Scam: Scam
  3. [R6] Customer App 1/5 · US Scammers used this on me: Scammers used this on me pretending to be PayPal
  4. [R8] Customer App 1/5 · US Scam call tried to make me share my bank cards تحملو تنزلون البرنامج هاي حراميه: someone used this app to scam me
  5. [R1] Customer App 1/5 · US Constant crashing: Wasn’t able to use it during an important call because it constantly crashed. Won’t be using it again.
  6. [R54] Customer App 1/5 · US Hacked: Was hacked from this app. Do not use!!!!
  7. [R56] Customer App 1/5 · US Big Scammers: I will never forgive you for scamming all my hard earned money. Thieves
  8. [R61] Zoho Expense 1/5 · US Terrible!: The MFA has me going is circles and unable to login online.
  9. [R2] Customer App 5/5 · US Mangers: Greatest service
  10. [R5] Customer App 5/5 · US Teresa: Thanks for your patience .
  11. [R10] Customer App 1/5 · US Terrible: Scammers use this under guise as assistance; be very careful. Would give negative stars if possible.
  12. [R11] Customer App 4/5 · US Scammed: I was scammed by someone supposedly helping me authenticate my Amazon account so I could purchase from Sheehan. Once I realized what was going on Guy had taken $500 from two cards on my Amazon account I figured it out and got my money refunded. Watch out for people using this app
  13. [R18] Customer App 1/5 · US Scam: This was used to scam me out of over $700 someone report this app this cannot be legal.
  14. [R30] Customer App 1/5 · US Scam takeover of iPhone!: Total scam! Too bad they let these creeps get away with taking all your money!
  15. [R32] Customer App 1/5 · US Theft: Do not allow access to ur phone . I was advised by somebody who said they worked at StubHub very aggressively to download this customer app and when I did, they tried to make me put $250 into a part of this app and when it didn’t work, he tried to get me to do something else and that’s when I knew I had been been scammed! I have no idea if this person has access to my information or not. I
  16. [R63] Zoho Expense 3/5 · US Robust and versatile but poor support: It seems like a very good app, but simple vital features (that others have) like emailing receipts does not work and phone support calls are to people who don’t know the product. Live chats have 5 minute wait times after every response and support emails are responded to within 1-2 business days. I got this to save time. And so far the opposite is happening.
  17. [R66] Zoho Expense 3/5 · US Got buggy with last update: Things were good but then an update broke some things. Example I can no longer report bugs with the iOS app. It sends the bug report feedback to my own email address rather than the ZOHO support. I have 11 receipts stuck in “scanning” they have been scanned and added to reports however if I delete them from the scanning queue it deletes them globally even from reports.
  18. [R69] Zoho Expense 3/5 · US Mixed bag: Has some features that make it my favorite expense app. However it consistently fails to upload captured receipts which need to be resubmitted. A fatal flaw which makes it non dependable, and ultimately unusable. Please let me know if you ever resolve the receipt upload issues and I will gladly return as a customer.
  19. [R72] Zoho Expense 3/5 · US Glitchy: Currently not saving photos. Or adjusting dates based on WB. You
  20. [R67] Zoho Expense 1/5 · US Not recommended: Originally went downloading this app The description said it was free. It would only cost for advanced features and I don’t have any advanced features in my subscription is over ? Unsure but I wouldn’t recommend this app. When I was using the app, it wasn’t tracking my location properly and would come up with an absurd number on fuel.
  21. [R78] Zoho Expense 3/5 · US Decent but you can probably make a better one yourself.: It's relatively easy to use, but nothing exceptional or new here. The price point is decent if you have more than three people in a larger office, but for a single-entity business, it's kind of a waste of money.
  22. [R95] Zoho Expense 4/5 · US Recommend to business that can afford this app: There’s a crash course of this app on you tube that was very helpful. I like that there is a free part to this app. But it’s not going to work for me. My business is very small and I don’t have very much money. The cost of this app for what I need is way more than I can afford. I do like that you can add other organizations and not just one. This a

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store