Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Customer App vs Ask Assist

Customer App 4.1★ · Free + IAP 10
Winner Ask Assist
Ask Assist 4.6★ · Free + IAP · ⚠ stale 60

Ask Assist is the better choice for AI assistance, despite its own issues, as Customer App is overwhelmingly reported as a tool for scams.

Full reviews: Customer App · Ask Assist

Customer App, despite its intended purpose as a customer support tool, is widely reported by users as being leveraged by scammers, leading to significant financial loss and security concerns. Ask Assist, an AI assistant, offers quick responses for various tasks, but struggles with reliability, outdated information, and deceptive pricing practices.

Head to head

Core Functionality / Purpose edge: Ask AssistR6R8R10R11
Customer App Customer App is intended for remote assistance, but a vast majority of recent reviews indicate it is primarily used by scammers to gain access to devices and steal money or information R6R8R10R11. Users report being asked to download it by individuals posing as legitimate support from companies like PayPal, Amazon, Apple, Kohl's, StubHub, YouTube, Roku, Venmo, and eBay R6R11R13.
Ask Assist Ask Assist is an AI-powered personal assistant designed to provide quick responses and help with various tasks like writing, summarization, and generating ideas . Some users praise its efficiency and ability to generate content quickly .
Reliability and Performance tieR1R16R52R54
Customer App Customer App is reported to crash constantly, making it unusable for its intended purpose R1. Many users also express concern about the app's security, with claims of it recording keystrokes and allowing technicians to gather data R16R52R54.
Ask Assist Ask Assist frequently experiences issues where it fails to generate responses, gets stuck spinning, or produces errors R64. Some users also report the app being slow or crashing .
Information Accuracy and Features tieR2R5R9R13
Customer App Some positive reviews for Customer App mention helpful and professional assistance from support personnel R2R5R9R13. One user even found it 'really cool' for changing fonts and colors, though this seems unrelated to its core function .
Ask Assist Ask Assist is criticized for providing outdated information, with knowledge limited to 2023 and not knowing current events R69R76. Users report issues with image generation not matching descriptions , misspelling words, jumbling phone numbers , and incorrect APA citations . Some features, like viewing history, are reported as buggy or inaccessible .
Pricing and Value tieR11R18R30R32
Customer App Customer App is free to download but users report being scammed out of hundreds or thousands of dollars after being coerced into using the app by fraudulent individuals R11R18R30R32.
Ask Assist Ask Assist offers a free trial but many users report being charged immediately or having difficulty canceling subscriptions, leading to unauthorized recurring charges R63R66R72. The pricing structure is considered misleading, with additional 'tools' requiring extra payment even after purchasing a subscription R63R66. Some users question the value, noting that free alternatives like ChatGPT offer similar functionality . Subscription costs are reported as $7 per week R63R88 or around $40-$99 per year R66R76.
Customer Support and Cancellation tieR20R43R69R72
Customer App Customer App users report non-existent customer service, with listed numbers not working R20. Many victims of scams using the app express frustration over the lack of recourse or ability to report fraudulent activity through the app itself R43.
Ask Assist Ask Assist users report difficulty contacting customer support, with no support number or email available R69R72. Many struggle to cancel subscriptions, leading to continued unauthorized charges even after attempting to cancel R72. The app is also reported to be difficult to uninstall .
Pick Customer App if

You are a business or individual who needs to provide remote technical support and can ensure that your users download the app only through trusted channels, mitigating the widespread scamming issues reported by other users.

Pick Ask Assist if

You are looking for an AI assistant for quick content generation, summarization, or idea generation, and are willing to navigate potential issues with reliability, outdated information, and confusing subscription models.

Evidence note: The reviews for Customer App are heavily skewed towards negative experiences related to scams, making it difficult to assess its core functionality and user experience for legitimate use cases. The positive reviews are sparse and often generic. Ask Assist has a higher volume of reviews, offering a more balanced, though still critical, perspective on its performance and pricing.

Frequently asked

Is Customer App safe to use?
Based on user reviews, Customer App is widely reported as being used by scammers to gain unauthorized access to devices and steal money or personal information, with numerous users reporting financial losses ranging from hundreds to thousands of dollars R6R8R11R18.
What are the common issues with Ask Assist?
Ask Assist users frequently report issues with the app not working, getting stuck, or producing errors R64, providing outdated information R69R76, and having misleading or difficult-to-cancel subscription practices that lead to unauthorized charges R63R66R72.
How much does Ask Assist cost?
Ask Assist offers a free trial, but users report subscription costs of approximately $7 per week or between $40 and $99 per year, with additional 'tools' requiring separate purchases R63R66R76R88.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Customer App 1/5 · US Scammers used this on me: Scammers used this on me pretending to be PayPal
  2. [R8] Customer App 1/5 · US Scam call tried to make me share my bank cards تحملو تنزلون البرنامج هاي حراميه: someone used this app to scam me
  3. [R10] Customer App 1/5 · US Terrible: Scammers use this under guise as assistance; be very careful. Would give negative stars if possible.
  4. [R11] Customer App 4/5 · US Scammed: I was scammed by someone supposedly helping me authenticate my Amazon account so I could purchase from Sheehan. Once I realized what was going on Guy had taken $500 from two cards on my Amazon account I figured it out and got my money refunded. Watch out for people using this app
  5. [R1] Customer App 1/5 · US Constant crashing: Wasn’t able to use it during an important call because it constantly crashed. Won’t be using it again.
  6. [R16] Customer App 2/5 · US Not much: Did not get the impression the technical staff were interested in doing anything but getting access to my devices - with the message that the App was recording/capturing every keystroke from some off shore cubicle vile. At one point one technician even tried to back door my employment laptop. This APP and its personnel are after as much as they can gather from any device access is allowe
  7. [R52] Customer App 1/5 · US BAD BAD SNEAKY APP: SPY APP! Why is this app in the App Store? It sneaks ALL of your data & actions! DELETE. DELETE. DELETE.
  8. [R54] Customer App 1/5 · US Hacked: Was hacked from this app. Do not use!!!!
  9. [R2] Customer App 5/5 · US Mangers: Greatest service
  10. [R5] Customer App 5/5 · US Teresa: Thanks for your patience .
  11. [R9] Customer App 5/5 · US Atención: Muy profesional
  12. [R13] Customer App 5/5 · US Apple helped me, Dave: Dave was very helpful, and getting me caught up on what was going on on my Apple account. I’m doing exactly what he told me to do he was great
  13. [R18] Customer App 1/5 · US Scam: This was used to scam me out of over $700 someone report this app this cannot be legal.
  14. [R30] Customer App 1/5 · US Scam takeover of iPhone!: Total scam! Too bad they let these creeps get away with taking all your money!
  15. [R32] Customer App 1/5 · US Theft: Do not allow access to ur phone . I was advised by somebody who said they worked at StubHub very aggressively to download this customer app and when I did, they tried to make me put $250 into a part of this app and when it didn’t work, he tried to get me to do something else and that’s when I knew I had been been scammed! I have no idea if this person has access to my information or not. I
  16. [R20] Customer App 1/5 · US No customer service: This is awful that you list a customer service number but they don’t work!!
  17. [R43] Customer App 1/5 · US SCAMMED SCAMMERS: While using your service to get assistance transferring my cryptocurrency. I was scammed I’ve made several attempts to contact someone but have failed. I have reported this app to the FBI and will be moving forward with legal actions
  18. [R69] Ask Assist 3/5 · GB The app isn’t updated: The app only have date till 2023. It doesn’t know what is going in the world atm. For example, it doesn’t have the info on Trump being the new president. I cannot get in touch with the help Center. Can’t find their details anywhere. Feeling frustrated!
  19. [R72] Ask Assist 1/5 · US Scam: Just cancelled my subscription last month i just got charged today. There is no support number to contact or email
  20. [R63] Ask Assist 3/5 · US Less than impressed: This app is 100% for new AI users, not only did I pay 7 dollars for a week subscription, but it wasn’t able to help In historical cryptocurrency trends when it was offered and just said basically “consult a financial professional”. Then for the business tools or lifestyle tools, j have to pay MORE money? Ya I’m all set. Please work on this app more. I’m not to worried about sp
  21. [R64] Ask Assist 1/5 · US Not working: It’s currently not working when I ask for help the circle just spins, but it doesn’t give an answer. It used to work really well.
  22. [R66] Ask Assist 3/5 · US Misleading: I just purchased this service for the low, low price of around $40 a year (if I opted to forego the free trial). As soon as I purchased the subscription I was offered a number of additional “tools” at $7 per tool. I feel this is very deceptive considering what the app is marketing to me now is all of the interests, goals and hobbies I just provided in the “personalization” survey I c
  23. [R76] Ask Assist 2/5 · US It’s okay: Seems like a decent AI model however it hasn’t been updated since 2023 and therefore has no knowledge of current events or anything that is relevant past 2023…. Not worth $99
  24. [R88] Ask Assist 1/5 · US $7.99 per WEEK IS RIPOFF!!!!: $7.99 per week is a ripoff

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store