Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Customer App vs Zoho Cliq

Customer App 4.1★ · Free + IAP 10
Winner Zoho Cliq
Zoho Cliq 4.8★ · Free + IAP 75

Zoho Cliq is the clear winner for team communication, offering robust features and integration within the Zoho ecosystem, while Customer App is overwhelmingly reported as a tool used by scammers.

Full reviews: Customer App · Zoho Cliq

Zoho Cliq excels as a team communication tool, praised for its features and integration with other Zoho products, despite some performance issues. Customer App, however, is widely criticized by users who report it being used by scammers for fraudulent activities.

Head to head

Features edge: Zoho CliqR13R15R17R21
Customer App Customer App reviews do not focus on its features, but rather on its alleged misuse by scammers. The few positive reviews mention general 'help' or 'assistance' R13R15R17R21. One user mentioned changing fonts and colors and hearing themselves type loudly, which seems to be an outlier or misunderstanding of the app's purpose .
Zoho Cliq Zoho Cliq is praised for its communication features, including efficient team communication , smooth call handoff , and integration with the broader Zoho ecosystem R62R88R92R116. Users appreciate its ability to replace internal email and offer features like screenshots and annotation . However, some users find it too simple, lacking basic tasks like text formatting, finding recent threads, or mentioning teams .
Ease of Use tieR13R27R29R31
Customer App There is no clear consensus on ease of use for Customer App, as most reviews are about scam attempts. The few positive reviews imply it's easy enough for support agents to use for assistance R13R27R29R31.
Zoho Cliq Zoho Cliq receives mixed feedback on ease of use. Some users find it intuitive and easy for communication R116, while others describe it as confusing , not intuitive , or having a messy UI/UX . One user complained about persistent tutorials every time the app was opened .
Reliability tieR1R6R8R10
Customer App Customer App is widely reported as unreliable due to constant crashing R1 and being a tool for scammers, leading to theft and security concerns R6R8R10R11.
Zoho Cliq Zoho Cliq suffers from significant reliability issues, with numerous reports of the app crashing R61R63R66R73, especially after updates R66. Users also experience messages not reaching recipients , frequent sign-outs , and notifications not working . Some users also noted poor performance and slow loading times R61R63.
Price/Value edge: Zoho CliqR11R18R30R32
Customer App Customer App is free, but users report it being used for scams that lead to significant financial loss, making its value negative R11R18R30R32.
Zoho Cliq Zoho Cliq offers good value, especially when considered as part of the Zoho ecosystem R62R92. Users note it is significantly less expensive than alternatives like Slack or Teams , with some appreciating the 'free to try for Organizations' option .
Support edge: Zoho CliqR6R8R10R11
Customer App Customer App reviews indicate a severe lack of legitimate customer service, with one user stating the listed customer service number doesn't work . Many reviews describe interactions with individuals pretending to be support from other companies, who then attempt to scam them R6R8R10R11.
Zoho Cliq Zoho Cliq users report mixed experiences with support. Some mention contacting support and providing data for crashing issues , or going through Zoho Assist with the technical department . However, there are complaints that feedback is ignored and that promised fixes in updates do not materialize . One user explicitly stated they wouldn't email support for a conference call issue .
Pick Customer App if

You absolutely should not pick Customer App, as the overwhelming majority of reviews indicate it is a tool used by scammers to defraud users R6R8.

Pick Zoho Cliq if

You are looking for a team communication app that integrates well with the Zoho ecosystem and offers a good alternative to more expensive options like Slack or Teams, despite some ongoing performance and bug issues R62R88.

Evidence note: The evidence for Customer App is heavily skewed towards negative reviews, with an overwhelming number of users reporting it as a tool for scams. The few positive reviews are vague and do not provide specific feature praise, making it difficult to assess the app's intended functionality or legitimate use cases. For Zoho Cliq, there is a clear split between users who praise its features and integration and those who are frustrated by its persistent crashing and notification bugs.

Frequently asked

Is Customer App safe to use?
No, Customer App is widely reported by users as being unsafe, with numerous reviews indicating it is frequently used by scammers to gain access to personal information and steal money R6R8R10R11.
Does Zoho Cliq have integration with other Zoho products?
Yes, Zoho Cliq is highly praised for its seamless integration within the broader Zoho ecosystem, allowing users to switch between desktop and mobile with ease and connect with apps like Zoho CRM and Zoho Books R62R88R92R116.
Are there performance issues with Zoho Cliq?
Yes, Zoho Cliq users frequently report performance issues, including the app slowing down their phone, randomly crashing, having trouble keeping up with typing, showing blank screens on low bandwidth, and generally poor performance R61R63R66R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R13] Customer App 5/5 · US Apple helped me, Dave: Dave was very helpful, and getting me caught up on what was going on on my Apple account. I’m doing exactly what he told me to do he was great
  2. [R15] Customer App 5/5 · US Very helpful: Excellent
  3. [R17] Customer App 5/5 · US Outstanding: Deeply appreciated the assistance
  4. [R21] Customer App 5/5 · US Review: Excellent help. Thanks
  5. [R27] Customer App 5/5 · GB Help from Which Tech: brilliant - such a help - Kind, patient and such nice people !
  6. [R29] Customer App 5/5 · GB Excellent thorough help, as and when needed: Friendly Axa helped me to transfer my data to my laptop. Thank you.
  7. [R31] Customer App 5/5 · GB Australian guru Billy helps UK grandma: It works well. Across the miles🌍
  8. [R1] Customer App 1/5 · US Constant crashing: Wasn’t able to use it during an important call because it constantly crashed. Won’t be using it again.
  9. [R6] Customer App 1/5 · US Scammers used this on me: Scammers used this on me pretending to be PayPal
  10. [R8] Customer App 1/5 · US Scam call tried to make me share my bank cards تحملو تنزلون البرنامج هاي حراميه: someone used this app to scam me
  11. [R10] Customer App 1/5 · US Terrible: Scammers use this under guise as assistance; be very careful. Would give negative stars if possible.
  12. [R11] Customer App 4/5 · US Scammed: I was scammed by someone supposedly helping me authenticate my Amazon account so I could purchase from Sheehan. Once I realized what was going on Guy had taken $500 from two cards on my Amazon account I figured it out and got my money refunded. Watch out for people using this app
  13. [R18] Customer App 1/5 · US Scam: This was used to scam me out of over $700 someone report this app this cannot be legal.
  14. [R30] Customer App 1/5 · US Scam takeover of iPhone!: Total scam! Too bad they let these creeps get away with taking all your money!
  15. [R32] Customer App 1/5 · US Theft: Do not allow access to ur phone . I was advised by somebody who said they worked at StubHub very aggressively to download this customer app and when I did, they tried to make me put $250 into a part of this app and when it didn’t work, he tried to get me to do something else and that’s when I knew I had been been scammed! I have no idea if this person has access to my information or not. I
  16. [R62] Zoho Cliq 5/5 · US The best communication app, especially if you are invested in the Zoho ecosystem.: After being on the Zoho One plan and invested in the entire Zoho ecosystem for almost eight years, we decided at the end of last year to switch to Slack and other applications. Slack is great, but what you lose is the integration, in particular, let's say, with Zoho Click across all the apps that you work with. For
  17. [R88] Zoho Cliq 5/5 · US Works very well with the rest of Zoho suite: Very fast to send/receive compared to other big tech. Works seamlessly across platforms and feature rich.
  18. [R92] Zoho Cliq 5/5 · US Amazing app: The whole workplace suite is amazing and helps my firm to be agile and efficient. I’m a big fan. Keep improving Zoho. You guys rock it!
  19. [R116] Zoho Cliq 5/5 · US So nice!: This app matches exactly to recent chats and chat history in your ZOHO account. Makes it so easy to start a chat on the desktop and switch to mobile flawlessly. So glad to have this! Trillian was a pain to use with ZOHO Chat, now this native app is a breathe of fresh air in comparison.
  20. [R61] Zoho Cliq 2/5 · US Functionalities - Good, Security Implementation - Bad, Performance - SLOOW: Most functionalities are good and at par with comparable products. Security implementation, especially MFA is clunky and does not work well when on low bandwidth connection - eg airplane WiFi. Performance - Cliq on Mac shows blank screen on loading when on low bandwidth connection. Generally poor performance.
  21. [R63] Zoho Cliq 3/5 · US Please fix the bugs!: I use all zoho applications for my job and I love being able to use the apps on my phone as well, especially zoho Cliq. However recently I’m noticing it really needs to be fixed. The program slows my phone down entirely when it’s open, it also randomly crashes, and often has trouble keeping up with my pace of typing. Sometimes i press the backspace button and nothing happens.
  22. [R66] Zoho Cliq 3/5 · US Update broke the app: I'm running the absolute newest iOS, and even went as far as deleting that reinstalling this app. All this app does now, is crash when opened. Before the auto update earlier today, it worked fine. This is a useless app. I'm running the newest iPhone as well.
  23. [R73] Zoho Cliq 1/5 · US Crashes when viewing pictures: No matter what device, especially iPads or tablets, while viewing multiple pictures on the app will crash and go to home page.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store