Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

noon Shopping vs Amazon Shopping

noon Shopping 4.5★ · Free to download 40
Winner Amazon Shopping
Amazon Shopping 4.8★ · Free + IAP 70

Amazon Shopping generally offers a more reliable and feature-rich experience, despite recent issues with AI search and customer service, while noon Shopping struggles with consistent delivery, product authenticity, and customer support.

Full reviews: noon Shopping · Amazon Shopping

Amazon Shopping, with its vast selection and generally reliable delivery, maintains an edge over noon Shopping, which faces significant user complaints regarding fake products, refund issues, and inconsistent delivery. While Amazon users are frustrated by new AI features and declining customer service, noon's core shopping experience appears less trustworthy for many.

Head to head

Product Selection & Authenticity edge: Amazon ShoppingR6R17R22R25
noon Shopping noon Shopping offers a wide selection of items R17, but many users complain about receiving fake or non-original products, with some stating that 80% of items are not authentic R6R22R25R33.
Amazon Shopping Amazon Shopping is praised for its great choices, variety of merchandise, and having "everything you can think of" . However, some users have received defective electronics or items that don't match the description .
Delivery Speed & Reliability edge: Amazon ShoppingR14R19R20R27
noon Shopping noon Shopping receives mixed reviews on delivery. Some users praise its speed and punctuality R14R20, while others report delayed deliveries, items arriving incomplete or damaged, and drivers lying about delivery attempts R19R27.
Amazon Shopping Amazon Shopping is often lauded for fast and reliable delivery, with many users appreciating its speed . However, a significant number of recent reviews highlight issues with delayed orders, packages not arriving, or being delivered to the wrong address, even for Prime members R61R63.
Pricing & Fees edge: Amazon ShoppingR6R7R21R24
noon Shopping noon Shopping's pricing is a major point of contention. Users complain about high prices, hidden fees, and exaggerated shipping costs R6R7R21. Some also report issues with discounts not applying correctly or misleading promotions R24.
Amazon Shopping Amazon Shopping is generally seen as offering good pricing and deals . However, some users note that Walmart is cheaper , and there are complaints about returns no longer being free, with charges of $6.99 or requiring long drives to specific drop-off locations .
Customer Service & Refunds tieR1R4R10R19
noon Shopping noon Shopping receives widespread criticism for its customer service and refund process. Users report difficulty getting refunds for canceled orders, undelivered items, or fake products R1R4R10R19. Customer service is described as poor and unhelpful R1R19R25.
Amazon Shopping Amazon Shopping's customer service is a growing concern. Many users find AI chatbots useless and frustrating, making it difficult to resolve issues R61R63R64R79. There are complaints about not receiving refunds or replacements for missing or faulty items R79.
App Usability & Features tieR3R12R18R26
noon Shopping noon Shopping users request features like dark mode R3 and landscape support for iPads R26. Some find the app confusing and report issues with pictures not loading or search functionality . There are also concerns about forced credit card retention R12 and inability to use VPNs R18.
Amazon Shopping Amazon Shopping is generally considered easy to use . However, recent updates forcing AI search results are widely disliked, making it harder to find products and causing the app to be slow, glitchy, and crash frequently . The app also drains battery and heats up phones R75R78R96.
Pick noon Shopping if

You are in a region where noon Shopping has a strong presence and you prioritize potentially faster delivery for some products, and you are willing to navigate potential issues with product authenticity and customer support R17.

Pick Amazon Shopping if

You value a vast product selection, generally reliable service, and access to Prime benefits like free shipping and other perks, even if it means dealing with recent frustrations around AI search and customer service .

Evidence note: Amazon Shopping has a significantly larger number of reviews, which provides a broader base of feedback. Recent negative reviews for Amazon often focus on new AI features and customer service, while noon's negative reviews frequently highlight core issues like product authenticity, refunds, and delivery consistency.

Frequently asked

Are refunds easy to get with noon Shopping?
No, many users report significant difficulty getting refunds from noon Shopping for canceled orders, undelivered items, or fake products, with some experiencing delays of several months R1R4R10R19.
Does Amazon Shopping have good customer service?
Recent reviews indicate that Amazon Shopping's customer service has declined, with many users finding AI chatbots unhelpful and frustrating, making it difficult to resolve complex issues like missing packages or faulty items R61R63R64R79.
Are products on noon Shopping authentic?
Many users express concern about product authenticity on noon Shopping, with some claiming that a high percentage (e.g., 80%) of items are not original or are fake R6R22R25R33.
Why is the Amazon Shopping app draining my phone battery?
Several users report that the Amazon Shopping app drains their phone battery quickly and causes their device to heat up, suggesting it utilizes a lot of memory R75R78R96.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] noon Shopping 3/5 · US The prices are exorbitant and different from the market: The prices are exorbitant and different from the market, and sometimes the products are not genuine. · translated
  2. [R17] noon Shopping 4/5 · US The best online experience: I have tried so many online stores like Amazon.sa or Aliexpress and others and I can vouch for Noon to be the best in this area. They offer a wide selection of items in reasonable prices. They also offer convenient payment methods and they deliver the items on time and employ professional delivery couriers unlike the others! They are serious on what they do and they lis
  3. [R22] noon Shopping 2/5 · US Not original, most things. It used to be good, with nice, original, and affordable prices and many items. Now it's like AliExpress; 80% of the items are not original and are fakes. · translated
  4. [R25] noon Shopping 1/5 · US Be aware of fake items: Be aware of item you purchase. This is the 3rd time I ordered from them and this time happened to be a fake item and the customer service did not refund or did anything! Unlike other competitors which they actually care!
  5. [R14] noon Shopping 5/5 · US Please speed up delivery service. · translated
  6. [R19] noon Shopping 1/5 · US Noon's dealings with you: Every time I order from them, the order arrives incomplete or damaged. When I request a return, they say yes but then ignore you. I've been requesting a return for four months, and they haven't processed it, and customer service is bad. · translated
  7. [R20] noon Shopping 5/5 · US Simply reliable: Seriously impressed with the ease and reliability of the app let alone the punctuality of the delivery. Best price options so far in the market for some products .
  8. [R27] noon Shopping 3/5 · GB Complaint: Delivery times are late. · translated
  9. [R7] noon Shopping 1/5 · US The prices are astronomical, including the delivery fee. And their return policy is almost nonexistent. · translated
  10. [R21] noon Shopping 3/5 · GB Shipping fee: Above 100 AED also shipping fee is there that’s not cool
  11. [R24] noon Shopping 3/5 · GB Just OK: Decent selection of items, but when I apply a 10% discount it reduces the discount at the final stage of checkout which is frustrating.
  12. [R1] noon Shopping 1/5 · US Bad application: Not secured application it doesn’t have my card saved yet It started deducting from me 4 dhs in the beginning then it started deducting 29.99 dhs twice a week and im not subscribed to anything and when i left a complain they simply answered Not our mistake!!! Once i deleted the app the deductions stoped. Once i downloaded the app again to search for something i got deduction direc
  13. [R4] noon Shopping 1/5 · US Don’t trust on noon: I order my food from noon app. They deduct my 44 Dhs. I cancle my order bcz I put wrong location so I cancel my order.they don’t refund me nd don’t deliver my food also on my new location. It’s totally fraud. So don’t order any food from noon.If you want order any food so you order directly from restaurants.
  14. [R10] noon Shopping 1/5 · US No refund item didn’t mention: So much scared this service
  15. [R3] noon Shopping 3/5 · US Please add dark mode: Please add a proper dark mode to the app. I use Noon a lot, especially at night, and the bright white screens are really hard for me because I have a medical condition that makes my eyes sensitive to light. After using the app for a while, I start getting eye strain and discomfort.
  16. [R12] noon Shopping 3/5 · US Credit card details: I do not wish to retain in system. It is forcing retention of details
  17. [R18] noon Shopping 3/5 · GB Order with VPN: It is poor that I cannot use my VPN to protect my credit card when ordering while connected to an insecure network. This should be changed as my data and credit card security MUST be protected on an e-commerce site
  18. [R26] noon Shopping 5/5 · US [Enhancement] Landscape support for iPads?: [Enhancement] Landscape support for iPads?
  19. [R61] Amazon Shopping 2/5 · US Customer service keeps getting worse: These AI chatbots are useless and frustrating and more and more packages are delivered to the wrong address.
  20. [R63] Amazon Shopping 3/5 · US Prime days are becoming scam days :(: Amazon Prime days setup - 1. Interest free money - Buy something during prime days, it will take eternity to ship it even if they have items in stock and it can be delivered next day? 2. No human interaction anymore - chat is just one closed circle
  21. [R64] Amazon Shopping 1/5 · US Brooooo: I can’t talk to the ai cuz I’m under 16. Amazon yall are idiots
  22. [R79] Amazon Shopping 1/5 · US AI workforce/ very poor problem resolution.: So I bought an item for over 110$, less than 2 weeks after receiving it the product was faulty. I was told I would have to pay for shipping to replace it. They can refund my card for the item but not for shipping. Instead the offer a gift card. So you can buy more faulty junk. What a joke. I’d give 0 stars if I could.
  23. [R33] noon Shopping 3/5 · GB Doesn’t connect when not in UAE: Im in and out of the country a lot for work but the app doesn’t connect when I’m not in the UAE. It says oops something went wrong. Also you can’t buy brands on noon as they sell fakes. It’s good tho for reliable delivery and returns.
  24. [R75] Amazon Shopping 3/5 · US Heats up phone: I like this app, and like shopping on Amazon, but I had to uninstall it because every time I open the app my iPhone 16 Pro gets very hot. There is really no reason a shopping app should utilize so much memory, but this one does.
  25. [R78] Amazon Shopping 3/5 · US Heavy app: The app is very heavy - my iphone battery drains so fast and heats up the phone. Pls don’t add asvertisments and animation . Its also distracting.
  26. [R96] Amazon Shopping 3/5 · US Drains Phone Battery: The app works really well but sometimes takes a long time to load and always drains my phone battery/makes my phone very hot. I only try to use it for quick purchases of products I’ve already used. If I need to browse at all I use my computer, otherwise my phone battery will drop significantly and very quickly.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store