Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

noon Shopping vs Deliveroo

noon Shopping 4.5★ · Free to download 40
Winner Deliveroo
Deliveroo 4.6★ · Free to download 70

Deliveroo is generally preferred for food delivery due to better reliability and customer service, while noon Shopping struggles with fake items and hidden charges.

Full reviews: noon Shopping · Deliveroo

Deliveroo offers a more reliable food delivery experience with generally positive feedback on speed and ease of use, despite some complaints about customer service and pricing. noon Shopping, on the other hand, faces significant issues with fraudulent charges, fake products, and poor refund processes, making it a less trustworthy option for many users.

Head to head

Features tieR3R17R26R31
noon Shopping noon Shopping offers a wide selection of items, including groceries and general merchandise, with some users appreciating the variety and payment methods R17. However, users request features like dark mode R3, landscape support for iPads R26, and better search optimization . There are also complaints about confusing interfaces for different services like 'noon minutes' R31.
Deliveroo Deliveroo is primarily a food delivery app with a good variety of restaurants . Users appreciate the ease of use . However, some users desire the ability to edit orders and better communication features with riders or restaurants .
Ease of Use edge: DeliverooR9R12R20R33
noon Shopping Some users find noon Shopping easy to use and navigate R20. However, others report issues with the app forcing retention of credit card details R12, too many updates R9, difficulty changing addresses , and the app not connecting outside the UAE R33. Search functionality is also criticized for being unoptimized .
Deliveroo Deliveroo is generally praised for being easy to use and navigate . However, some users experience issues with the app requiring updates repeatedly and problems with the automatic address picker .
Reliability edge: DeliverooR1R4R6R10
noon Shopping noon Shopping's reliability is a major concern. Users report unauthorized deductions R1, unrefunded cancellations R4R10, missing or damaged items R19, and fake products R6R22R25R33. Delivery times are inconsistent, with some experiencing delays and others praising speed . Drivers are sometimes unprofessional .
Deliveroo Deliveroo is generally seen as reliable with food arriving hot and deliveries being quick . However, many users report significant delays and missing items . There are also instances of cancelled orders and issues with drivers not knowing locations .
Price/Value edge: DeliverooR6R7R21R24
noon Shopping noon Shopping's pricing is a significant negative point. Users complain about high and unrealistic prices R6R7, hidden fees R50R54, and shipping fees even for orders over 100 AED R21. There are also reports of misleading discounts and coupons that don't apply at checkout R24.
Deliveroo Deliveroo is often criticized for being too expensive and having delivery charges . Users also report not receiving refunds for unavailable items and being charged for subscriptions they didn't agree to . However, some users note that prices are not up-charged compared to other services .
Support tieR1R4R10R19
noon Shopping noon Shopping's customer service receives overwhelmingly negative feedback. Users report unhelpful responses to unauthorized deductions R1, refusal to refund for cancelled or missing orders R4R10R19R25, and poor customer service overall R19.
Deliveroo Deliveroo's customer service is a frequent point of contention. Many users describe it as unhelpful, bad, and unresponsive R67R70R76R79. Issues include difficulty reaching support, not getting refunds for missing items, and being forced to accept orders before issues can be addressed R67R76.
Pick noon Shopping if

You are looking for a wide variety of products beyond just food and are willing to risk potential issues with pricing and customer service, especially if you find specific items at good prices R17.

Pick Deliveroo if

You prioritize a generally smooth food delivery experience with good variety and ease of use, and are prepared to deal with occasional delays or customer service issues .

Evidence note: Both apps have a significant number of negative reviews, especially concerning customer service and delivery issues, which is common for delivery platforms. noon Shopping's issues with fraudulent charges and fake items are particularly severe and unique compared to Deliveroo's complaints.

Frequently asked

Does noon Shopping have hidden fees?
Yes, some noon Shopping users report hidden fees, such as an extra 6 SAR on every order even for subscribers, and confusion between shipping and delivery service charges R50R54.
Are products on noon Shopping authentic?
Many users report that products on noon Shopping are not authentic or are fake, with some claiming that 80% of items are not original R6R22R25R33.
How is Deliveroo's customer service?
Deliveroo's customer service is frequently described as unhelpful, bad, and unresponsive, with users reporting difficulty resolving issues, not receiving refunds, and being forced to accept orders before problems are addressed R67R70R76R79.
Can I pay cash on Deliveroo?
One user reported that cash payment was not possible on Deliveroo, despite the app indicating it was an option R90.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] noon Shopping 3/5 · US Please add dark mode: Please add a proper dark mode to the app. I use Noon a lot, especially at night, and the bright white screens are really hard for me because I have a medical condition that makes my eyes sensitive to light. After using the app for a while, I start getting eye strain and discomfort.
  2. [R17] noon Shopping 4/5 · US The best online experience: I have tried so many online stores like Amazon.sa or Aliexpress and others and I can vouch for Noon to be the best in this area. They offer a wide selection of items in reasonable prices. They also offer convenient payment methods and they deliver the items on time and employ professional delivery couriers unlike the others! They are serious on what they do and they lis
  3. [R26] noon Shopping 5/5 · US [Enhancement] Landscape support for iPads?: [Enhancement] Landscape support for iPads?
  4. [R31] noon Shopping 1/5 · US Worst app: Most confusing!! You want noon minutes they show you noon express or another service!!
  5. [R9] noon Shopping 3/5 · US Dr.Mahmoud: too much updates, why??
  6. [R12] noon Shopping 3/5 · US Credit card details: I do not wish to retain in system. It is forcing retention of details
  7. [R20] noon Shopping 5/5 · US Simply reliable: Seriously impressed with the ease and reliability of the app let alone the punctuality of the delivery. Best price options so far in the market for some products .
  8. [R33] noon Shopping 3/5 · GB Doesn’t connect when not in UAE: Im in and out of the country a lot for work but the app doesn’t connect when I’m not in the UAE. It says oops something went wrong. Also you can’t buy brands on noon as they sell fakes. It’s good tho for reliable delivery and returns.
  9. [R1] noon Shopping 1/5 · US Bad application: Not secured application it doesn’t have my card saved yet It started deducting from me 4 dhs in the beginning then it started deducting 29.99 dhs twice a week and im not subscribed to anything and when i left a complain they simply answered Not our mistake!!! Once i deleted the app the deductions stoped. Once i downloaded the app again to search for something i got deduction direc
  10. [R4] noon Shopping 1/5 · US Don’t trust on noon: I order my food from noon app. They deduct my 44 Dhs. I cancle my order bcz I put wrong location so I cancel my order.they don’t refund me nd don’t deliver my food also on my new location. It’s totally fraud. So don’t order any food from noon.If you want order any food so you order directly from restaurants.
  11. [R6] noon Shopping 3/5 · US Prices are exorbitant and different from the market: Prices are exorbitant and different from the market, and sometimes products are not original. · translated
  12. [R10] noon Shopping 1/5 · US No refund item didn’t mention: So much scared this service
  13. [R7] noon Shopping 1/5 · US Prices are astronomical, including delivery fees, and their return policy is almost nonexistent. · translated
  14. [R21] noon Shopping 3/5 · GB Shipping fee: Above 100 AED also shipping fee is there that’s not cool
  15. [R24] noon Shopping 3/5 · GB Just OK: Decent selection of items, but when I apply a 10% discount it reduces the discount at the final stage of checkout which is frustrating.
  16. [R19] noon Shopping 1/5 · US Noon's dealings with you: Every time I order from them, the order arrives incomplete or damaged, and when I request a return, they say yes but then ignore you. I've been asking for a return for four months, and they haven't processed it, and customer service is bad. · translated
  17. [R50] noon Shopping 1/5 · US Hidden fees!! If you order, they charge you an extra 6 riyals per order, even if you are a subscriber!!! May God suffice me, and He is the best disposer of affairs. · translated
  18. [R54] noon Shopping 1/5 · US Delivery charges: Hello there, the items 83 dirham and the delivery service 11 and shipping service 8 dirham so what is the difference between shipping service and delivery delivery service?
  19. [R22] noon Shopping 2/5 · US Most items are not original. It used to be good, with good and reasonable prices and many items. Now it's like AliExpress; 80% of the items are not original and are fake. · translated
  20. [R25] noon Shopping 1/5 · US Be aware of fake items: Be aware of item you purchase. This is the 3rd time I ordered from them and this time happened to be a fake item and the customer service did not refund or did anything! Unlike other competitors which they actually care!
  21. [R67] Deliveroo 1/5 · US Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
  22. [R70] Deliveroo 1/5 · US Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
  23. [R76] Deliveroo 1/5 · US Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
  24. [R79] Deliveroo 1/5 · US Bad Customer Service: Very bad customer service they will eat your rights.
  25. [R90] Deliveroo 1/5 · US Horrible: Cash payment is not possible, even though they say it is. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store