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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

FAX for iPhone vs eFax® Plus-Pro-Protect

FAX for iPhone 4.8★ · Free + IAP · ⚠ stale 70
Winner FAX for iPhone
eFax® Plus-Pro-Protect 4.7★ · Free to download 40

For most users, FAX for iPhone offers a more reliable sending experience and better value for occasional use, despite some recent customer support issues, while eFax® Plus-Pro-Protect struggles with consistent functionality and widespread billing complaints.

Full reviews: FAX for iPhone · eFax® Plus-Pro-Protect

FAX for iPhone generally provides a more consistent fax sending experience and is often praised for its ease of use and value for low-volume needs, though recent reviews highlight declining customer support. eFax® Plus-Pro-Protect, while having some satisfied long-term users, is plagued by numerous complaints about faxes not sending, app instability, and particularly problematic billing and cancellation practices.

Head to head

Features edge: FAX for iPhoneR2R5R7R12
FAX for iPhone FAX for iPhone allows users to scan documents, take photos, add cover pages, and provides delivery reports via email R2. It supports both sending and receiving faxes, though receiving requires a separate subscription R7R12. Some users appreciate the ability to communicate privately with medical offices R5.
eFax® Plus-Pro-Protect eFax® Plus-Pro-Protect offers sending and receiving faxes, with some users noting its integration with email . It can scan documents and send them quickly . However, some users report issues with viewing received faxes and attaching documents .
Ease of Use edge: FAX for iPhoneR8R11R17R20
FAX for iPhone Many users find FAX for iPhone easy to use, with quick setup, simple document attachment (snap a pic), and straightforward sending R8R17R20. However, some report difficulties creating new cover sheets R11.
eFax® Plus-Pro-Protect eFax® Plus-Pro-Protect is described as user-friendly by some, with quick setup and sending . Conversely, others found it clunky, slow, and prone to logging out . Issues with attaching documents are also noted .
Reliability tieR2R4R7R8
FAX for iPhone FAX for iPhone has a mixed record on reliability. Many users report successful and dependable fax sending R2R8. However, a significant number of recent reviews indicate faxes not sending, taking too long, or dropping calls R4R13R16. Receiving faxes is particularly problematic, with numbers stopping working or giving busy signals R7.
eFax® Plus-Pro-Protect eFax® Plus-Pro-Protect also shows inconsistent reliability. Some users praise its flawless sending and receiving . However, many others report faxes not sending, failing to load, or the app crashing . Notifications for received faxes are also unreliable .
Price/Value edge: FAX for iPhoneR2R3R8R12
FAX for iPhone FAX for iPhone is generally considered economical for low-volume use, with reasonable weekly or yearly unlimited faxing options R2R8. However, many users express frustration with the pricing model, especially for single faxes or infrequent use, as it often requires a weekly or yearly subscription R3R21. There's also confusion and dissatisfaction about separate payments for sending and receiving faxes, which can make it expensive R12R18.
eFax® Plus-Pro-Protect eFax® Plus-Pro-Protect users frequently complain about deceptive pricing and unexpected charges. Many signed up for a 'free trial' only to be immediately charged R87R99R109R115. There are also reports of higher prices being charged than advertised . Some find the monthly cost of $16.99 or higher to be too expensive .
Support tieR6R9R16R28
FAX for iPhone FAX for iPhone's support has declined. While some users had positive experiences with immediate issue resolution in the past R6, more recent reviews indicate a lack of response to complaints, especially regarding app malfunctions or billing issues R6R9R16R28.
eFax® Plus-Pro-Protect eFax® Plus-Pro-Protect has a mixed support record. Some users report positive experiences with customer service, confirming delivery or helping with login issues . However, a significant number of users complain about unresponsive support, inability to assist with accounts, and difficulties with cancellation R73R97.
Pick FAX for iPhone if

Pick FAX for iPhone if you need to send faxes occasionally and are looking for a straightforward, generally reliable app for outgoing documents, especially if you find its weekly or yearly subscription model suitable for your volume R2R8. It's also a good choice if you prioritize ease of use and a clean interface R20.

Pick eFax® Plus-Pro-Protect if

Pick eFax® Plus-Pro-Protect if you are an existing eFax desktop user and hope for some integration, or if you value the possibility of reaching customer support for specific delivery confirmations, as some users have had positive interactions .

Evidence note: Both apps have a significant number of negative reviews, particularly regarding reliability and billing. For eFax® Plus-Pro-Protect, the volume of complaints about deceptive billing and cancellation difficulties is notably high and consistent. FAX for iPhone's negative reviews are more focused on recent reliability issues and declining support, contrasting with its strong lifetime rating.

Frequently asked

Is FAX for iPhone truly free?
No, FAX for iPhone is not truly free; while it is free to download, users report that sending faxes requires a subscription, often weekly at $6.99 or more, with no option to pay per page for infrequent use R3R13R21R27.
Can I receive faxes with FAX for iPhone?
Yes, you can receive faxes with FAX for iPhone, but it requires a separate payment for a fax number, which is not included in the unlimited outgoing fax subscription and can make the service expensive R7R12R18.
Are there issues with canceling eFax® Plus-Pro-Protect?
Yes, many users report significant issues with canceling eFax® Plus-Pro-Protect, describing it as a 'scam' with difficult-to-find cancellation options, unresponsive support, and continued billing even after attempts to cancel R73R76R91R97.
Does eFax® Plus-Pro-Protect offer a working free trial?
No, despite claims of a free trial, many users of eFax® Plus-Pro-Protect report being immediately charged a monthly fee upon signing up, with no actual free period R87R99R109R115.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] FAX for iPhone 5/5 · US Re: Fax for iphone: The best efax. Been using for years and no problem at all. It's efficient and I get the reports emailed to me every time. I can scan, take photos of docs and fax and it also gives the option of a cover page. Just Brilliant!! The price is reasonable per week for unlimited faxes.Cost me less than in the stores.
  2. [R5] FAX for iPhone 5/5 · US So GREAT!: Finally I can communicate with my medical office privately.
  3. [R7] FAX for iPhone 1/5 · US Don’t count on keeping your fax number: My fax number stopped working in three days. It started giving a busy signal, which is ridiculous because it’s my reserved number. I downloaded this app because I wanted to receive faxes. It is not reliable for that purpose. If you need a reliable fax number, skip this app. Don’t waste money printing the phone number on forms because the number will stop wor
  4. [R12] FAX for iPhone 3/5 · US Works great…but be aware: I purchased this app for yearly unlimited faxing but then realized I had to pay again for receiving a fax number for receiving faxes. I thought the yearly unlimited rate was for both. I advise to read all details before purchasing. It would have been better if it was more clear in the description. Oh well!
  5. [R8] FAX for iPhone 5/5 · US Great, easy and super economical: I had this app before about two years ago. It was perfect for my low volume needs. It was the most economical out there for my Apple Pay. Quick and easy set up, enter the number, snap the pic, choose grey scale or b & w. SEND! It loads it into its queue and after successful delivery, it provides a receipt.
  6. [R11] FAX for iPhone 4/5 · US Seems to work- thanks!: Why can’t I submit a NEW Coer sheet? On my 1st Cover Sheet was re a different provider- with a message for that provider- I need a NEW Cover Sheet for another provider! WHY can’t I create another Cover Sheet with a different message? This is NOT GOOD!!!
  7. [R17] FAX for iPhone 5/5 · US Excellent service: Best and easiest yet
  8. [R20] FAX for iPhone 5/5 · US Awesome App: This app is extremely high quality, sleek designed and insanely easy to use. I love the professional screen layouts that are concise & straightforward. I highly recommended it as you will not be disappointed.
  9. [R4] FAX for iPhone 1/5 · US Sending: Takes for ever and then drops calls. So disappointing
  10. [R3] FAX for iPhone 3/5 · US Not good for a single fax: I only need to send one fax. Only options to sign up for a week at $6.99. Seems a bit much for one fax. Looks like a good app otherwise. Just dose’t meet my needs and there was no indication until after it was installed.
  11. [R6] FAX for iPhone 3/5 · US Great App: It is now 2025 and I am revising a bad review. In 2019 I had a major issue and they were able to fix it immediately. It literally saved me 1,000’s of dollars. In 2024 no one responded to a complaint that I sent MULTIPLE times regarding the app not working properly. Worst part is that I had at least six months left of my annual unlimited subscription that I paid for and I did not get
  12. [R9] FAX for iPhone 3/5 · US Has been good, but needs updating: That says it all. It’s outdated, and has some bugs with newer devices. I submitted an issue to support. We’ll see what happens. I’ve never needed it, and have used this app for years. But, if no one supports this app anymore, then they’re just collecting money from subscriptions, and that’s it.
  13. [R16] FAX for iPhone 1/5 · US Wouldn’t work: Trying to fax mortgage info to bank. Neither number worked. After 1 hour in Queuing it said the number hung up. Emailed support. Never got a reply. Not sure what the $9 subscriptions for other than to fleece money.
  14. [R28] FAX for iPhone 1/5 · US Business: Didn’t receive fax and no way to contact Fax Pro company.
  15. [R13] FAX for iPhone 1/5 · US This app sucks: Firstly it says free / costs 8.99 a month when you buy it puts your file in a queue that takes FOREVER TO SEND - STAY AWAY!!!!
  16. [R21] FAX for iPhone 3/5 · US Good app but expensive for infrequent use: App works well, but I originally got it because once in a blue moon I need to send a fax. Now the pay options are for time periods with the “best value” being a yearly subscription. Not worth the 5 or so faxes I send in a year. Perhaps an ads option could be added to make sending a page free OR bring back the option to purchase individual pages.
  17. [R27] FAX for iPhone 3/5 · GB Does the job: But not free.....
  18. [R18] FAX for iPhone 3/5 · US Pricing: so, I signed up for this service thinking it was an all in pricing turns out there are two different prices you pay for this fax service. 1 for outgoing faxes and 1 for a fax number to receive faxes. So, if you want unlimited faxing and fax receiving you are paying close to $200 a year. I will be looking for a better solution.
  19. [R73] eFax® Plus-Pro-Protect 1/5 · US SCAM: Customer service can not assist with personal or business accounts. Plus cancellation is unavailable under billing as they instructed. It’s a scam to charge your card
  20. [R76] eFax® Plus-Pro-Protect 1/5 · US Beware: Company keeps credit card on file and continues to bill you after app is canceled
  21. [R91] eFax® Plus-Pro-Protect 1/5 · US Shady billing!: Do not sign up for this junk! They have a shady billing system in which they even try to make you sign up for another e-fax type service instead of taking you to a cancellation page that you attempt to click on but won’t be successful. Once “canceled” don’t think you are out of the woods yet, nope because you WILL BE BILLED until the “billing cycle ends.” Good luck! Hope that helps
  22. [R97] eFax® Plus-Pro-Protect 1/5 · US Scam: Be careful and be prepared for the fact that you will not be able to unsubscribe. I have tried all the methods and so far it has not worked. The instructions for unsubscribe do not work, I wrote to the email - «unavailable» , I wrote to the support - «our team is currently not working». I will try to dispute the transaction with the bank...
  23. [R87] eFax® Plus-Pro-Protect 1/5 · US Free Trial Didn’t Work: I was charged a monthly fee the same day I started the free trial. I want my money back…
  24. [R99] eFax® Plus-Pro-Protect 1/5 · US Beware: I signed up for a free trial and was immediately charged. Beware of this app
  25. [R109] eFax® Plus-Pro-Protect 1/5 · US I signed up for the free trial and was charged immediately. Having issues with getting signed up!: Where’s the free trial?
  26. [R115] eFax® Plus-Pro-Protect 1/5 · US Deceptively charges by the minute: I signed up for a 170 page 7 day trial which allegedly is supposed to be free. However, I noticed a $10 charge even though I only sent 85 pages and properly canceled my trial subscription prior to the termination of the seven days. When I called to ask why I was charged $10. I was told that I sent 269 pages because a 30 page fax took nearly 2 hours to send desp

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store