Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

FAX for iPhone

40
User verdict / 100 High confidence Divided

FAX for iPhone generally works for sending faxes and is praised for its ease of use and convenience, but it is plagued by numerous issues with reliability, hidden fees, and unresponsive customer support, especially for receiving faxes and managing subscriptions.

⚠ Not updated in 13 months, this app may be abandoned
4.8★ lifetime (34,866) Free + in-app purchases since 2017 by 7270356 Canada Inc recent negative 62% 120 reviews across 4 regions
Reliability & Functionality Pricing & Fees Customer Support & Billing Ease of Use
5★108
4★16
3★19
2★19
1★210
recent reviews across 4 regions, vs the 4.8★ lifetime average

FAX for iPhone is a business app designed for sending and receiving faxes, often praised for its simplicity and convenience. However, recent reviews highlight significant problems including faxes failing to send or receive, unexpected charges, and a lack of customer support, despite many long-term users finding it reliable.

What users like

  • Easy to use for sending faxesR4R7R13R18
  • Convenient for occasional faxing needsR4R7R48R67
  • Provides delivery reports and cover page optionsR4R7
  • Many long-term users have found it reliable for yearsR4R22R25R67

What users complain about

  • Faxes frequently fail to send or are incompleteR2R10R11R15
  • Significant issues with receiving faxes and unreliable fax numbersR3R12R17R32
  • Hidden or misleading fees, especially for receiving faxes and subscriptionsR24R50R53R57
  • Difficulty canceling subscriptions and unauthorized chargesR19R20R30R42
  • Poor or non-existent customer supportR11R17R28R30
  • Lack of single-page or 'pay-per-fax' options, making it expensive for infrequent useR24R26R59R111
  • App appears outdated and has bugs with newer devicesR56
  • Subscription issues, such as not recognizing renewals or asking for payment againR1R35R55R66

Latest update · v4.6.1

What the developer says changed (the verdict above weighs this against what reviewers report):

We are regularly updating the application for more efficiency and reliability! Here are some of the improvements made on this latest version: - Performance improvements - Minor bug fixes Many thanks for your great support!

Recurring themes

Reliability & Functionality negative
Many users report faxes failing to send or receive, or being incomplete. Fax numbers provided for receiving faxes are often unreliable, stopping working after a short period or not being restorable. This directly contradicts the developer's notes claiming 'performance improvements' and 'minor bug fixes' in the latest update.R2R3R10R11
Pricing & Fees negative
A recurring complaint is the misleading pricing structure, with users often discovering extra charges for receiving faxes after paying for sending, or being forced into weekly/yearly subscriptions when they only need to send a single fax. Many users express frustration over the removal of pay-per-page options.R1R24R26R50
Customer Support & Billing negative
Users frequently report being charged after canceling free trials or subscriptions, and experiencing difficulties getting refunds. A major issue is the lack of responsive customer support, with emails going unanswered or problems remaining unfixed, which is particularly concerning given the app's 'abandoned' status.R11R17R19R20
Ease of Use positive
Despite the issues, many users praise the app for being easy to set up and use for sending faxes, often highlighting its simple interface, scanning capabilities, and convenience when a physical fax machine is unavailable.R4R5R7R13

Who it's for

This app is for users who need to send faxes occasionally and prioritize ease of use over consistent reliability and transparent pricing R4R7. It is not for users who need a reliable fax number for receiving faxes, require transparent pricing, or expect responsive customer support R3.

Evidence note: The recent reviews skew heavily negative, contradicting the lifetime rating. Many positive reviews are short and lack detail, while negative reviews are extensive and consistent across multiple themes. The app's 'abandoned' status (last updated 13.4 months ago) aligns with the reported lack of support and unresolved bugs.

Frequently asked

Is FAX for iPhone truly free?
No, while the app is free to download, it requires in-app purchases for sending or receiving faxes, with many users reporting unexpected weekly or annual subscription costs R1R24R50.
Can I receive faxes with this app?
While the app offers the option to receive faxes, many users report significant issues with the reliability of assigned fax numbers, with numbers stopping working or faxes not being received, often requiring an additional payment beyond the sending subscription R3R12R32R36.
Is there a pay-per-page option for occasional faxing?
Recent reviews indicate that the option to purchase individual pages or credits has been removed, forcing users into weekly or yearly subscriptions, which is considered expensive for infrequent use R24R26R127R234.
How is the customer support?
Customer support is widely reported as unresponsive or non-existent, with users stating that emails go unanswered and problems remain unfixed, even for subscription issues or faxes failing to send R11R17R28R30.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 5/5 · US Re: Fax for iphone: The best efax. Been using for years and no problem at all. It's efficient and I get the reports emailed to me every time. I can scan, take photos of docs and fax and it also gives the option of a cover page. Just Brilliant!! The price is reasonable per week for unlimited faxes.Cost me less than in the stores.
  2. [R7] 5/5 · US Great, easy and super economical: I had this app before about two years ago. It was perfect for my low volume needs. It was the most economical out there for my Apple Pay. Quick and easy set up, enter the number, snap the pic, choose grey scale or b & w. SEND! It loads it into its queue and after successful delivery, it provides a receipt.
  3. [R13] 5/5 · US Excellent service: Best and easiest yet
  4. [R18] 5/5 · US So easy: This app was so easy to use and reasonably priced.
  5. [R48] 5/5 · US Easy to send faxes: I can easily send faxes from my computer on the rare occasions when I need to send one.
  6. [R67] 5/5 · US App 4+ years: When a business asks me, “Do you have a fax that you can send that to us?” I pause for 5-10 seconds (that’s a long to by the way!) and I reply, “Do YOU have a fax at your home?” Then I I don’t have to pause because they ALL say, “No.” Then I protected to say, “That’s because NO ONE uses fax anymore. Get on the email train!” THIS is where I say, “Ok, I have a fax app on my phone, so
  7. [R22] 5/5 · US Very Satisfied with App: I have used this for years, and I have had to go back to using it now that I am working remotely! Still a great product!!!
  8. [R25] 5/5 · US Fav fax app: Been using this app for a few years , most simple and dependable fax app . Easy as 1,2,3
  9. [R2] 1/5 · US Sending: Takes for ever and then drops calls. So disappointing
  10. [R10] 1/5 · US This app sucks: Firstly it says free / costs 8.99 a month when you buy it puts your file in a queue that takes FOREVER TO SEND - STAY AWAY!!!!
  11. [R11] 1/5 · US Wouldn’t work: Trying to fax mortgage info to bank. Neither number worked. After 1 hour in Queuing it said the number hung up. Emailed support. Never got a reply. Not sure what the $9 subscriptions for other than to fleece money.
  12. [R15] 1/5 · US My review: The faxes don’t send at all not worth it
  13. [R3] 1/5 · US Don’t count on keeping your fax number: My fax number stopped working in three days. It started giving a busy signal, which is ridiculous because it’s my reserved number. I downloaded this app because I wanted to receive faxes. It is not reliable for that purpose. If you need a reliable fax number, skip this app. Don’t waste money printing the phone number on forms because the number will stop wor
  14. [R12] 1/5 · US Worst fax app I’ve used.: Glad I am paying for a monthly subscription only to login weekly and find out I need to pick a new number EVERY TIME! That is a real time saver for when you are expecting important documents. Great app.
  15. [R17] 1/5 · US Business: Didn’t receive fax and no way to contact Fax Pro company.
  16. [R32] 1/5 · US Don't waste your time: Tried this app to send an important fax. Never worked. Tried to get a phone number to receive a fax. Never worked. Had to pay fiull price for both. BUT NEVER WORKED!!
  17. [R24] 3/5 · US Not good for a single fax: I only need to send one fax. Only options to sign up for a week at $6.99. Seems a bit much for one fax. Looks like a good app otherwise. Just dose’t meet my needs and there was no indication until after it was installed.
  18. [R50] 1/5 · US Beware: I paid to use this ONE time for ONE fax and turns out it’s not a monthly subscription it’s WEEKLY for $6.99! Unlike other Applepay transactions this one did NOT show up in my Notifications and I sis exactly what they hopes, I forgot to cancel. So by the time I found out and Cancelled this scam, I spent over $100 for a single fax. Extremely disappointed. Really? $28+/month for a fax app that
  19. [R53] 1/5 · US This company is a scam: I paid $95.99 for a year to send AND receive faxes which it clearly states. Now they are telling me the $95.99 only pays for receiving faxes for a year and now I have to pay $95.99 MORE to send faxes for a year. as others have written, this is a scam company.
  20. [R57] 1/5 · US Extra charge: Another Damm charge to get the number for receiving the fax!!!
  21. [R19] 1/5 · US Stay far away from this app: I got the free trial claim for 7 days. I canceled after 2 days because didn’t work and they still charged my Apple account $8.99 for the week! I filed a claim with Apple and they refused to give money back even though proven cancellation way before trial period was over and even though didn’t work. They are in a fraud relationship with Apple to steal your money and mak
  22. [R20] 1/5 · US Charged: Canceled my subscription and they still charged me.
  23. [R30] 1/5 · US Error message, No fix: I paid $8.99 to send a fax. I received an error message and it took them days to get back to me. Already sent the fax via another app. Apple won’t refund me and this company says it’s Apple’s job. Don’t waste your money.
  24. [R42] 1/5 · US Auto charges: I sent 1 fax at the beginning of March 2025, pd for a week subscription and was charged for 3 weeks @ $6.99 per week. Hopefully my refund will be approved, if not, I have learned a valuable lesson. The reason for my review is to warn other seniors to beware and check your Apple account for "unaware of" weekly charges from using this app.
  25. [R28] 1/5 · US Unhappy: I downloaded this app because I thought I would be able to fax information directly from my iPhone. The app wasn’t working. I couldn’t fax the information that I needed to get in. I ended up having to go up to the office itself and bringing the materials there I emailedfax for iPhone. I let them know what was going on and they said they’d fix the problem immediately. A few weeks went by a
  26. [R26] 1/5 · US Review: I wish we could pay by the page not by week, month or year. I something don’t need to send a fax for a long time between them
  27. [R59] 1/5 · US Super simple: Very easy & simple app to use- Dealing with the Veterans Administration in a timely fashion is the hard part- This app helps immensely but costs is a little too much to keep for me on a retired fixed income or would have rated it 5 stars
  28. [R111] 4/5 · US Good service but expensive: $7 for a one time fax
  29. [R56] 3/5 · US Has been good, but needs updating: That says it all. It’s outdated, and has some bugs with newer devices. I submitted an issue to support. We’ll see what happens. I’ve never needed it, and have used this app for years. But, if no one supports this app anymore, then they’re just collecting money from subscriptions, and that’s it.
  30. [R1] 1/5 · US Not working: Couldn’t get a payment option
  31. [R35] 1/5 · US Irritated and upset!!!: I paid for the subscription. When I attempted to fax something it prompted me to sign up again. Which, I couldn’t because they already took my money. Then it only gives the option to send one page. Why is it $8.99 a week when I can’t even fax anything! This review was highly personal, because it only took me all week to get to this point. Please, fix this or take it off the
  32. [R55] 1/5 · US Robbed: I paid the monthly subscription and now I can’t send a fax. It’s still asking me to buy. I tried restoring purchases and nothing is working. Garbage scam app!
  33. [R66] 1/5 · US Subscription error.: I made an annual subscription already to the service, and when I go to send a Fax they’re axing me to make another subscription that’s crazy.
  34. [R5] 5/5 · US So GREAT!: Finally I can communicate with my medical office privately.
  35. [R54] 1/5 · US No way to use free: Although it seemed to be free, it does not seem to work that way
  36. [R36] 1/5 · US Scam: Paid and won’t let me get fax number to receive faxes
  37. [R127] 3/5 · US Good app but expensive for infrequent use: App works well, but I originally got it because once in a blue moon I need to send a fax. Now the pay options are for time periods with the “best value” being a yearly subscription. Not worth the 5 or so faxes I send in a year. Perhaps an ads option could be added to make sending a page free OR bring back the option to purchase individual pages.
  38. [R234] 3/5 · US Superb: But the option to purchase pages has been removed. I only have 3 pages left that never expire. Wish I had bought more when I could. Please bring back the option to purchase one time pages. Subscription is not useful

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store