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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Notion vs Microsoft 365 Copilot

Notion 4.8★ · Free + IAP 75
Winner Notion
Microsoft 365 Copilot 4.7★ · Free + IAP 60

Notion is generally preferred for flexible organization and project planning, despite its mobile app bugs, while Microsoft 365 Copilot is better for users deeply integrated into the Microsoft ecosystem who need an AI assistant for existing documents and tasks.

Full reviews: Notion · Microsoft 365 Copilot

Notion excels as a highly flexible and customizable platform for planning and organizing, though its mobile app is plagued by bugs and performance issues. Microsoft 365 Copilot, while powerful for AI assistance within the Microsoft ecosystem, struggles with accuracy, missing features, and a confusing user experience, especially on mobile.

Head to head

Features & Functionality edge: NotionR5R6R8R10
Notion Notion is praised for its versatility in planning, project building, and organizing various aspects of life and business, offering structured yet flexible workspaces and easy sharing R5R44. Users appreciate its ability to create lists, pages, and manage schedules R8R50. However, many users express strong dislike for the pervasive AI features, finding them intrusive and unnecessary R6R10R31R43. Some also desire features like mind mapping or password protection for pages R5.
Microsoft 365 Copilot Microsoft 365 Copilot is valued as a productivity assistant for everyday tasks, research, drafting communications, and summarizing information, often turning hours of work into minutes . It's seen as a powerful AI tool for administrative tasks, engineering, and teaching . However, users report it's not well-customized to corporate structures, lacks database organization, and struggles with understanding specific roles . Many also complain about missing functionalities, such as organizing chats into folders or the ability to create documents without AI .
Ease of Use & User Experience edge: NotionR2R7R9R19
Notion Notion is generally considered intuitive and easy to use, especially for those with a tech background R2. Many users find it satisfying for organizing their thoughts . However, the mobile app presents significant usability challenges, with issues like the screen auto-adjusting when typing, making text invisible R7, difficulty downloading templates on iPad R9, and poor Apple Pencil support . Some new users find it confusing initially R19.
Microsoft 365 Copilot Microsoft 365 Copilot's user experience is often described as buggy and clunky, with some users finding it confusing or useless . There are complaints about excessive login requirements , difficulty accessing existing files R103R106R117, and a lack of tutorials for mobile use . The autocorrect mechanics are also noted as frustrating .
Reliability & Performance edge: NotionR3R7R13R14
Notion Notion's desktop version is considered reliable and fast R14. However, the mobile app frequently suffers from performance issues, including slowness, crashing, freezing, and unresponsiveness R3R13R15. Specific bugs include typing issues, inability to add comments, and problems with voice-to-text R7R31. Users report that updates often introduce new bugs .
Microsoft 365 Copilot Microsoft 365 Copilot has mixed reliability. While some users find it dynamic and responsive , others report it being glitchy, messing up documents, or providing incorrect information . There are specific bugs like chats scrolling to the top automatically and issues with documents not syncing . The model is also perceived as being behind on documents, providing outdated answers .
Price & Value edge: NotionR11R44R50R59
Notion Notion offers a free version that many users find serves their needs well R59. Paid users appreciate the value for organizing business and personal life R44R50. However, some users have experienced unexpected subscription price increases R11 and find the per-member pricing model frustrating, especially for view-only access .
Microsoft 365 Copilot Microsoft 365 Copilot is part of the Microsoft 365 ecosystem. Some users who pay for 365 subscriptions report issues accessing Copilot or their files, indicating a perceived lack of value for their existing purchase R106. The app's inability to perform basic functions without additional app installations also diminishes its value for some R106.
Customer Support tieR11R93
Notion One user reported difficulty contacting Notion customer service regarding a billing issue, specifically being unable to enter their email in the support request form R11.
Microsoft 365 Copilot Reviews do not provide specific feedback on Microsoft 365 Copilot's customer support. One user mentioned trying to find a feedback option within the app without success R93.
Pick Notion if

Pick Notion if you need a highly flexible, customizable, and structured platform for personal and professional organization, project planning, and note-taking, and you are willing to overlook occasional mobile app bugs R5R44R59.

Pick Microsoft 365 Copilot if

Pick Microsoft 365 Copilot if you are already deeply embedded in the Microsoft 365 ecosystem and primarily need an AI assistant for tasks like drafting, summarizing, and research within your existing documents and workflows .

Evidence note: Notion's reviews show a strong dichotomy between appreciation for its core functionality and frustration with its mobile app's performance and intrusive AI features. Microsoft 365 Copilot's reviews are heavily skewed towards issues with its integration into the broader Microsoft ecosystem, mobile usability, and the accuracy/reliability of its AI.

Frequently asked

Is Notion's mobile app reliable?
Notion's mobile app is frequently reported to be buggy, slow, and prone to crashing, with issues like typing visibility problems, freezing, and difficulties with templates and voice-to-text R3R7R13R15.
How do users feel about AI in Notion and Microsoft 365 Copilot?
Many Notion users express strong dissatisfaction with the app's pervasive AI features, finding them intrusive and unnecessary, and some even state they would switch apps to avoid AI R6R10R31R43. In contrast, Microsoft 365 Copilot is fundamentally an AI assistant, and while some users praise its helpfulness for productivity and research, others criticize its accuracy, lack of customization, and the inability to create documents without AI .
Can Microsoft 365 Copilot easily access my existing Microsoft files?
Many users report significant difficulty accessing their existing Microsoft 365 files and documents through the Copilot app, with some stating it no longer serves as a one-stop shop for their files and requires multiple other apps R64R103R106R117.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Notion 5/5 · US my notion is amazing: this is the best platform for planning and building your projects that you will ever use. it can be so structured but also has incredible flexibility, and sharing workspaces with others is fast and easy. I have been using this tool for years and will continue to do so. the only thing I wish there was is a mind map feature within pages to allow users a visual representation fo
  2. [R6] Notion 3/5 · US I love Notion, Not AI…: I use Notion everyday to help me stick to a schedule and plan my life. I despise AI, and the fact it’s even in the title name is repulsive. It’s painful to love this app due to them feeding into this.
  3. [R8] Notion 5/5 · US Journaling: Notion has always been a great place to jot down and plan my life out.
  4. [R10] Notion 2/5 · US Pls cut back use of ai: Love notion, great app. Hate that ai is shoved down your throat at every turn. Can’t click a single thing without “ai can do this for you!!” I don’t want ai to do it for me. I am here because I want to do it. Ai sucks the fun out of everything. The second I find an alternative that does not use ai is the second I drop notion like a hot potato and switch over everything.
  5. [R2] Notion 5/5 · US Appreciation: Game changer app, especially with tech background and base AI knowledge
  6. [R7] Notion 1/5 · US Issue Mobile View when Typing: Great software, great usages for all sorts of people, BUT the mobile app just struggles with one critical bug that makes the whole thing unusable. When I’m typing, the screen auto-adjusts the view so that where I’m currently typing is just out of view. When this happens, I cannot see what I am typing, hence why the app becomes unusable. PLEASE PLEASE PLEASE FIX THIS!
  7. [R9] Notion 3/5 · US Templates not available: Overall wonderful app but I am frustrated by the non mobile friendly usage at times. I believe there may be a bug (at least when I’m on iPad) when trying to download a new template. I can find them, see them, but cannot download them or even view the product page for them.
  8. [R19] Notion 1/5 · US Redundant: Why? Confusing. Hard to track where items are saved. In a world of Notes app and other apps, I don’t understand where this fits
  9. [R3] Notion 3/5 · US AI chatbot feature is very buggy: Takes long to load, especially on long threads, to the point where i have to quit the app and download again.
  10. [R13] Notion 1/5 · US Latest updates are a problem: Notion has always been fantastic until it wasn’t. The last couple of releases it seems like it has gone downhill considerably. The screens seem to have a mind of their own now and it crashes more frequently than it ever has.
  11. [R14] Notion 5/5 · US Very reliable: Using it everyday
  12. [R11] Notion 4/5 · US I love notion but when I’m trying to contact costumer service: I’ve been using Notion for a while, and I really love the app. It’s been an amazing tool for staying organized. However, I’m disappointed with my recent billing experience. My subscription increased from $12 to $26, and I wanted to speak with a customer support representative to understand why. Unfortunately, when I try to submit a sup
  13. [R44] Notion 5/5 · US One of the best investments I've made in my business: Started using it over three years. It’s great for flushing out ideas, getting clarity and organizing concepts.
  14. [R50] Notion 5/5 · US Love this app: OMG this app is Soo good I really love the education plus plan! I get unlimited access to so many things! I have my whole study system and calendar here
  15. [R59] Notion 5/5 · US Best software for everything: This is the best software for all my work. I can’t find any like it. Even though I still use the free version because of a lack of funds, it serves. Imagine if I paid a subscription! Thank you, Notion!
  16. [R93] Microsoft 365 Copilot 3/5 · GB I like it but...: The lastest version has started hiding parts of answers in little popups that are really awkward and stifle reading flow. Please go back to having the whole answer in-line. It was a 5 but now it's a 3 because it's no longer better than my desktop. (I couldn't find anywhere for feedback in the app so I'm writing here)
  17. [R15] Notion 3/5 · US Great App, Performance Issues: I work at a music studio, and this app is amazing at organizing music, students, and schedules. However, on both my iPhone 13 mini and 8th gen iPad, the app is just so slow that it really impedes my work. If they could release a performance optimization update, this review would be 5 stars.
  18. [R31] Notion 1/5 · US Voice to text on IOS still not working: Voice to text syncs incorrectly. It’s been months. MONTHS. A few words randomly disappear and it makes Notion unusable for me. Please for the love of God, stop adding more AI features NOBODY asked for and fix the app so we can actually use it.
  19. [R43] Notion 2/5 · US Used to love it, grown to hate it.: I used to use this app all of the time to plan and organize my life in a way that made sense for me. Lately, the bugs have overtaken the app and it has simply become unusable and indigestible for my brain. AI features have turned me away from the app as well. I am looking for a similar tool without AI, but with the same aesthetic appeal and better functionality.
  20. [R64] Microsoft 365 Copilot 1/5 · US What is this garbage?: This app used to be a one stop shop for all of my documents in OneDrive. It was convenient for use on an iPhone (since I didn’t want all those apps here). Now it’s a disconnected version of their CoPilot app. I.e. None of the existing CoPilot history appears to be accessible here. tl;dr. This is garbage and if allowed, I would rate it a 0.
  21. [R103] Microsoft 365 Copilot 1/5 · US It sucks: How do I access my apps and files?
  22. [R106] Microsoft 365 Copilot 1/5 · US Slop generator: This app was formerly the way I could access my PowerPoints and Word documents for work and presentations, and now it does nothing but scrape my data, chugs battery life, and tries to shove AI down my throat. I can't access any of my files easily anymore, and to open/view my files I need to have at least 4 (!?) other apps installed for the same tasks I used to do. AI is garbage, an
  23. [R117] Microsoft 365 Copilot 1/5 · US Unable to access files: Trash. Can’t access my files now.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store