Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Notion

60
User verdict / 100 High confidence Divided

Notion remains a powerful and flexible productivity tool, highly valued for its organizational capabilities, but recent mobile app updates have introduced significant bugs and performance issues, alongside a controversial push for AI features that many users dislike.

4.8★ lifetime (87,922) Free + in-app purchases since 2017 by Notion Labs, Incorporated updated 0.0 mo ago recent negative 36% 120 reviews across 4 regions
Mobile App Performance AI Integration Core Functionality & Flexibility iPad/Tablet Experience Account & Support Issues
5★426
4★103
3★109
2★110
1★252
recent reviews across 4 regions, vs the 4.8★ lifetime average

Notion is praised as an exceptional and versatile platform for planning, organizing, and managing various aspects of life and business, with users often calling it their 'second brain'. However, recent updates have led to a decline in mobile app performance, with frequent bugs, crashes, and a perceived overemphasis on AI features that many users find intrusive and unhelpful.

What users like

  • Highly flexible and customizable for various organizational needsR2R30R32R44
  • Effective for project management, planning, and tracking personal and business goalsR2R5R16R19
  • Seamless access across multiple devices, enhancing productivityR9R12
  • AI features are considered helpful by some for generating content and managing databasesR17R35R45R59
  • Responsive customer support for technical issuesR34

What users complain about

  • Mobile app is plagued with bugs, crashes, and performance issues, making it frequently unusableR3R4R14R18
  • Intrusive and excessive AI features are disliked by many users, often cluttering the interface and hindering workflowR10R16R39R56
  • Poor user experience on iPad, lacking optimization for touch and Apple PencilR25R64R105R184
  • Difficulty with basic mobile functionalities like typing visibility, image resizing, and template usageR4R25R27R37
  • Frequent and seemingly minor updates are perceived as unnecessary and annoyingR1
  • Issues with signing in and account access, including forgotten passwords and Google authentication problemsR33R41R93R345
  • Customer support can be difficult to reach for billing or account issuesR6R98R187
  • Some users find the app confusing and hard to navigate, especially for new usersR26R60R245R378
  • Critical data loss or inability to restore notes reported by some usersR72R187

Latest update · v1.7.318

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and performance improvements.

Recurring themes

Mobile App Performance negative
Many recent reviews highlight significant performance issues on mobile devices, including frequent crashes, freezing, lagging, and specific bugs that hinder basic functionality like typing, loading pages, and saving work. This contradicts the developer's claim of 'bug fixes and performance improvements' in the latest update.R3R4R14R18
AI Integration negative
A strong sentiment against the pervasive and often mandatory AI features is evident. Users feel AI is 'shoved down their throat,' clutters the interface, and detracts from the core functionality they value. Some even state they will switch apps if AI remains so prominent, despite others finding it helpful.R10R16R39R56
iPad/Tablet Experience negative
The app is widely criticized for its poor optimization on iPads and other tablets. Users report issues with touch controls, lack of Apple Pencil support, non-mobile friendly usage, and an overall clunky experience that feels like a poorly ported desktop version.R25R64R105R184
Core Functionality & Flexibility positive
Despite the recent issues, many users continue to praise Notion's core functionality, highlighting its unparalleled flexibility, customization options, and effectiveness as a comprehensive tool for organizing personal and professional life. It's often described as a 'second brain' and superior to other note-taking apps.R2R5R9R13
Account & Support Issues negative
Users report difficulties with signing in, password resets, and contacting customer support for billing or technical issues. Some also mention losing data or finding support unhelpful.R6R33R72R93

Who it's for

Notion is for individuals and teams who need a highly customizable and flexible platform for comprehensive organization, project management, and knowledge base creation R2R30R32. It's particularly well-suited for users who appreciate a powerful, all-in-one digital workspace and are willing to invest time in learning its features R12. It is NOT for users who prioritize a simple, bug-free mobile experience, dislike intrusive AI features, or rely heavily on Apple Pencil support on iPad R4R10R64.

Evidence note: The recent review sample skews negative, with many users expressing frustration over mobile app bugs and AI integration. While the lifetime rating is very high, the recent sentiment indicates a downward trajectory in user satisfaction, particularly concerning the mobile experience. The developer's notes claiming 'bug fixes and performance improvements' are directly contradicted by numerous recent user reports.

Frequently asked

Is Notion good for mobile use?
Based on recent reviews, Notion's mobile app experience is currently poor, with frequent reports of bugs, crashes, lagging, and difficulty with basic functionalities like typing and loading pages R4R18R38R49.
Can I use Notion on my iPad with Apple Pencil?
While Notion can be used on an iPad, many users report poor optimization for the device, including issues with touch controls and a lack of proper Apple Pencil support for drawing or writing directly in notes R64R219R296R352.
Are Notion's AI features helpful?
User opinions on Notion's AI features are mixed; some find them helpful for tasks like creating lists or managing databases R17R35R45, but many others find them intrusive, unnecessary, and detrimental to the user experience, often cluttering the interface R10R16.
Is Notion free to use?
Notion offers a free version that many users find sufficient for their needs, providing meaningful functionality R29R42. There are also paid subscriptions, with some users reporting unexpected price increases R6.
Does Notion have good customer support?
Customer support experiences are varied; some users report immediate and helpful responses for technical issues R34, while others struggle to contact support for billing problems or find them unhelpful with account issues or data loss R6R72R98R187.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US my notion is amazing: this is the best platform for planning and building your projects that you will ever use. it can be so structured but also has incredible flexibility, and sharing workspaces with others is fast and easy. I have been using this tool for years and will continue to do so. the only thing I wish there was is a mind map feature within pages to allow users a visual representation fo
  2. [R30] 5/5 · US Revolutionized my Life: Notion is my second brain. I can’t say enough good things about it, I tell everyone I know about it, and I have no idea what I did before this app, or how I’ll function without it after. The free form creativity of it is unmatched. I’ve tried Trello, asana, and a few others for project management and tracking my life, but Notion is the hub for my small business CRM, my per
  3. [R32] 5/5 · US My favorite managing app ever: I love notion so much it had help me to organize my personal, parenting, career, school all of it in one single spot and still keep everything organized and separate. I always talk to my friends how Notion made easier for me to achieve all my goals and stay in track with everything.
  4. [R44] 5/5 · US Changed my life: My life has a ton of moving parts between 3 kids, a business, and until recently, a full time job. And ADHD. Notion helps me keep everything straight without dropping the important balls. With pages for work and family, my brain is supported and my anxiety of something slipping through the cracks has been pretty much relieved.
  5. [R5] 5/5 · US Journaling: Notion has always been a great place to jot down and plan my life out.
  6. [R16] 3/5 · US I love Notion, Not AI…: I use Notion everyday to help me stick to a schedule and plan my life. I despise AI, and the fact it’s even in the title name is repulsive. It’s painful to love this app due to them feeding into this.
  7. [R19] 5/5 · US For busy moms and dads: I love putting everything I need to track in here
  8. [R9] 5/5 · US It’s my second brain: I could not live without Notion. It’s like my second brain for my business, mindset, health. Everything. The app is so fast and easy to use. Well done team
  9. [R12] 5/5 · US second try!: tbh i didn’t like notion at first & didn’t understand the hype. i gave it another try & now i have it all of my devices. it’s so nice being able to access everything on each one. i’m slowly learning how to use it better & can’t wait to be a pro at it!
  10. [R17] 5/5 · US So productive!!: I feel like I have a personal assistant! I can just tell the AI tool to create a list, create pages, add check boxes or time slots, etc and it will do it!
  11. [R35] 5/5 · US Amazing: Been using it for years, always been reliable and the AI feature is top tier!
  12. [R45] 5/5 · US Very powerful: The ai is like having a DBA do all the work on your database. You do the architecture and the ai does all the grunt work.
  13. [R59] 5/5 · US My Review of Notion: Notes, Tasks, AI: It’s great. ChatGPT recommended it to me and it’s lowk good. It does everything I need it or want it to do.
  14. [R34] 5/5 · US So Responsive!: I use this app daily both for mundane matters & for my most complex creative projects. It allows me to link things from one part of my data base to another, crucial but hard to find in mind mapping apps & similar. The big shock was that whenever I’ve run into trouble, I heard back from the development / support team immediately with a fix. WOW! Thank you, Notion :)
  15. [R3] 3/5 · US AI chatbot feature is very buggy: Takes long to load, especially on long threads, to the point where i have to quit the app and download again.
  16. [R4] 1/5 · US Issue Mobile View when Typing: Great software, great usages for all sorts of people, BUT the mobile app just struggles with one critical bug that makes the whole thing unusable. When I’m typing, the screen auto-adjusts the view so that where I’m currently typing is just out of view. When this happens, I cannot see what I am typing, hence why the app becomes unusable. PLEASE PLEASE PLEASE FIX THIS!
  17. [R14] 1/5 · US Latest updates are a problem: Notion has always been fantastic until it wasn’t. The last couple of releases it seems like it has gone downhill considerably. The screens seem to have a mind of their own now and it crashes more frequently than it ever has.
  18. [R18] 2/5 · US Long documents don’t work on iPhone 12: I’ve used notion for years and it is a great product on desktop! I use long lists with checkboxes and it doesn’t load correctly on iPhone 12. I get 1/5 of the way down the page and it blacks out, shows a loading spinner, and resets me at the top. 100% broken. There is no value on mobile at least iPhone 12. Even when trying to load it is janky AF. Lookin
  19. [R10] 2/5 · US Pls cut back use of ai: Love notion, great app. Hate that ai is shoved down your throat at every turn. Can’t click a single thing without “ai can do this for you!!” I don’t want ai to do it for me. I am here because I want to do it. Ai sucks the fun out of everything. The second I find an alternative that does not use ai is the second I drop notion like a hot potato and switch over everything.
  20. [R39] 1/5 · US Voice to text on IOS still not working: Voice to text syncs incorrectly. It’s been months. MONTHS. A few words randomly disappear and it makes Notion unusable for me. Please for the love of God, stop adding more AI features NOBODY asked for and fix the app so we can actually use it.
  21. [R56] 2/5 · US Used to love it, grown to hate it.: I used to use this app all of the time to plan and organize my life in a way that made sense for me. Lately, the bugs have overtaken the app and it has simply become unusable and indigestible for my brain. AI features have turned me away from the app as well. I am looking for a similar tool without AI, but with the same aesthetic appeal and better functionality.
  22. [R25] 3/5 · US Templates not available: Overall wonderful app but I am frustrated by the non mobile friendly usage at times. I believe there may be a bug (at least when I’m on iPad) when trying to download a new template. I can find them, see them, but cannot download them or even view the product page for them.
  23. [R64] 2/5 · US iPad Support: The iPhone and web versions of Notion are themselves quite glitchy and sometimes baffling from a UX perspective. But the iPad experience is inexcusable and effectively unusable. I don’t know how the app says “Supported on this iPad” and even has an Editor’s Choice award when even if you go to Notion support to ask about all of the bugs in the iPad experience, the bot will just tell y
  24. [R105] 2/5 · US Not iPad friendly: I’ve been using this app for years and I’ve always loved it. I recently switched from my laptop to iPad for college notes and the app has started glitching immensely. So sad because I’m gonna have to stop using it just because it’s not iPad friendly. I can’t even see what I’m typing because it just goes blank
  25. [R184] 3/5 · US Great application, bugs on iPad app: I’ve been using Notion for about 3 years, I fell in love with the app during a fellowship and as it continues to grow it gives me more reasons to use! The app unfortunately has minor bugs, been freezing and giving me problems using shortcuts. I look forward to seeing the fixes but will be desktop til then!
  26. [R27] 3/5 · US Cannot change font size: It's a deal breaker for a note taking app that you cannot even choose a font size (especially in a table, which is very small). The rest of the app is decent though.
  27. [R37] 1/5 · US Awful: Genuinely the worst app. I can’t even click on a free template to use it. FREE. Genuinely doesn’t do anything not to mention actually impossible to use. I’ve been trying to work with it for years and everything I use it I remember why I stopped the last time. Actual junk.
  28. [R1] 1/5 · US Are constant updates necessary??: Bug fixes and performance improvements. Bug fixes and performance improvements. Bug fixes and performance improvements. Bug fixes and performance improvements. Bug fixes and performance improvements. You guys are ridiculous and out of control. Please you don’t need to update your app this frequently. It’s obnoxious.
  29. [R33] 1/5 · US Crashes on Google Sign In: iOS on iPhone 16 Max Can’t get past the Google Auth
  30. [R41] 2/5 · US Force me to update + force me to sign in: You force me to update then force me to sign in Not a very great user experience
  31. [R93] 1/5 · US Too hard to sign in: I signed up. Created notes and when i try to sign in again, you send me a link that brings me back to the sign in page and that just keeps going on. Occasionally it seems like im signing in but the app just spins. If it takes 1/2 hr to not sign in, whats the point. Its a giant time suck. Please use your artificial intelligence to solve this problem quickly otherwise its obvio
  32. [R345] 3/5 · GB Love - but I’ve got a bug: I use notion daily , I have a chores tracker and motivation plan and a studying plan . ( much more ) but the other night I accidentally added another account on and it was bugging me so I tried to delete it but instead , I logged both out and I can’t remember the password so I used the forgotten password but I says the link is out of use! Can u please fix this
  33. [R6] 4/5 · US I love notion but when I’m trying to contact costumer service: I’ve been using Notion for a while, and I really love the app. It’s been an amazing tool for staying organized. However, I’m disappointed with my recent billing experience. My subscription increased from $12 to $26, and I wanted to speak with a customer support representative to understand why. Unfortunately, when I try to submit a sup
  34. [R98] 2/5 · US Power User - A loss step.: I don’t know what happened nor exactly when, but Notion lost a step in quality and giving user what they want. For me it began a few years ago when I “suddenly” lost the ability on iPhone to drag properties. The support team was slow and templates and acted a bit incompotent in the area of problem solving. I never got any real support and as a result simply used the ap
  35. [R187] 3/5 · US Horrible glitches: They have version history but won’t restore certain notes, it accidentally deleted my notes. As a student this is the worst thing that could have happened. Certain images won’t show up well in dark mode. Not to mention support is horrible and unhelpful. It’s not too user friendly so my classmates refuse to it. I’ve been using notion for almost 3 years now and I am close to grad
  36. [R26] 1/5 · US Redundant: Why? Confusing. Hard to track where items are saved. In a world of Notes app and other apps, I don’t understand where this fits
  37. [R60] 2/5 · US confusing: confusing as heck. i’d rather vomit in my hands and clap then have to use an app like this
  38. [R245] 3/5 · US Okay.: Found it to be more frustrating to try and get it how I wanted than was worth it.
  39. [R378] 3/5 · GB Something missing /Clunky: Ok it’s pretty tricky to get your head round and that’s not just me saying it I’ve seen lots of comments over social media with people saying they just can’t get in with it. I’ve persisted and am now using 6 templates that also link to Notion calendar app which also sync with my Apple calendar, it’s the only way to work it. However I find the design of the whole thing q
  40. [R72] 1/5 · US Deleted all my important notes: I’ve been using this app for years. I’ve logged hundreds of volunteer hours and one day the entire workspace disappeared. I contacted support and they said they somehow can’t find it? If your logging information you may need for future use, DONT DOWNLOAD
  41. [R13] 5/5 · US Amazing: Thank you for designing an intuitive intelligence system to manage my personal affairs and business.
  42. [R38] 3/5 · US Great App, Performance Issues: I work at a music studio, and this app is amazing at organizing music, students, and schedules. However, on both my iPhone 13 mini and 8th gen iPad, the app is just so slow that it really impedes my work. If they could release a performance optimization update, this review would be 5 stars.
  43. [R49] 1/5 · US BUG over BUGS: Full of bugs on every major use case. This is a clear sign they are not using their own mobile app on daily basis, if they would, they'd see the same problems we all are affected by. 4.8 Rating is not justified at all. The app is not usable.
  44. [R219] 3/5 · US Great platform, not very well-optimized for iPad: Notion is an amazing product, and there’s a reason it basically has a cult following. But I feel like the iPad app is just a port of the macOS app without any changes, and it can feel frustrating trying to navigate it using fingers and Apple Pencil.
  45. [R296] 3/5 · GB Terrible pencil support: Great app but I tend to use it on my laptop. But Apple Pencil support is sooooo bad. Try and scroll? It tries to type. Try to write something? It just doesn’t write. Don’t use the iPad app, use the actual website.
  46. [R352] 3/5 · GB Drawing compatible with apple pencil: Amazing app, would love to be able to draw with the apple pencil
  47. [R29] 5/5 · US Best software for everything: This is the best software for all my work. I can’t find any like it. Even though I still use the free version because of a lack of funds, it serves. Imagine if I paid a subscription! Thank you, Notion!
  48. [R42] 4/5 · US It really gets the job done: There are so many great features, the more I did in the more I find I can use it for almost anything. The free version also lets you connect to a meaningful number of services like email and various ai tools. I wish it let me control more of the layout of the pages. It’s such a powerful tool that I feel confined by the vertices layout.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store