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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Notion

65
Value score / 100 Worth paying? Depends It depends

Notion is a powerful and highly customizable organization tool, but its mobile app is plagued by numerous bugs and performance issues, making the paid subscription questionable for mobile-first users.

Free + in-app purchases seen up to $214.99 4.8★ lifetime (87,922) since 2017

Notion is praised as an exceptional platform for planning, organizing, and managing projects, with users calling it a 'second brain' for personal and business use. However, the mobile app, particularly on iOS and iPad, suffers from significant bugs, crashes, and poor optimization, which detracts from its overall value and makes the paid experience frustrating for many.

Free vs paid

The free version of Notion is highly functional and allows users to organize personal and business affairs, with many finding it sufficient for their needs R29R30R32. The paid version offers additional features, such as connecting to more services and AI tools R42, but some users have reported unexpected subscription price increases R6. There are also complaints about the '30-day money-back guarantee' being misleading, as refunds are only issued for technical issues, not general dissatisfaction R121.

Value complaints

  • Subscription prices can increase unexpectedly, and customer support is difficult to reach for billing issues.R6
  • The '30-day money-back guarantee' is misleading, as refunds are only given for technical issues, not user dissatisfaction.R121
  • Users are paying for software that is broken or buggy, especially on mobile devices.R18R102
  • The subscription model charges per member, which can be problematic when only view access is needed or when sharing specific information within a workspace.R360

Where it delivers

  • Notion is an excellent platform for planning, organizing, and building projects, offering both structure and flexibility.R2R5R9R13
  • The AI feature can act as a personal assistant, helping to create lists, pages, and manage databases.R17R35R45R54
  • It offers extensive customization and linking capabilities, making it a powerful tool for complex creative projects and business management.R30R34R42R44
  • The free version is robust and provides significant utility for personal and business organization.R29R30R32
  • Customer support has been responsive and helpful for some users when encountering issues.R34
Worth paying if

You primarily use Notion on a desktop or laptop, where its functionality is generally reliable and powerful R18. You value advanced AI features for tasks like creating lists, pages, and managing databases, and find them to be a significant productivity booster R17R45R54. You are a power user who needs extensive customization and linking capabilities for complex projects R34R44.

Skip / stay free if

You primarily rely on the mobile app (iPhone or iPad) for your work, as it is frequently described as buggy, slow, and unusable R4R18R49R53. You dislike AI features being prominently integrated and forced, as many users find them annoying and detrimental to the user experience R10R16. You are looking for a simple, intuitive note-taking app without a steep learning curve .

Evidence note: Reviews indicate a strong divergence between the desktop/web experience and the mobile app experience. While lifetime ratings are high, recent reviews frequently highlight mobile app issues and AI feature dissatisfaction. The pricing information from reviews is limited to a few specific instances of subscription changes and a misleading refund policy.

Frequently asked

Is Notion worth using on mobile devices?
Notion is generally not worth using on mobile devices, especially iPhones and iPads, due to frequent bugs, freezing, crashing, and poor optimization that make it unusable for many users R4R18R49R53.
Are Notion's AI features beneficial?
Notion's AI features are seen as beneficial by some users who find them helpful for generating content, creating lists, and managing databases R17R35R45R54, but many other users find them to be annoying, forced, and detrimental to the user experience, often cluttering the interface and replacing desired functionalities R10R16.
Is the free version of Notion sufficient?
Yes, the free version of Notion is considered highly functional and sufficient for many users to organize their personal and business affairs, with some users stating they use it daily without paying R29R30R32.
Does Notion offer a reliable money-back guarantee?
Notion's '30-day money-back guarantee' is not reliable, as it only applies to technical issues and not to general user dissatisfaction or difficulty with the app, which has disappointed users seeking refunds R121.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] 4/5 · US I love notion but when I’m trying to contact costumer service: I’ve been using Notion for a while, and I really love the app. It’s been an amazing tool for staying organized. However, I’m disappointed with my recent billing experience. My subscription increased from $12 to $26, and I wanted to speak with a customer support representative to understand why. Unfortunately, when I try to submit a sup
  2. [R121] 1/5 · US 30 day money back guarantee is fake: They only refund your money if you have a technical issue, it is not a true money back guarantee. I figured I’d give it a shot since it had the guarantee but it’s not user friendly so I was looking to get my money back and they said no. There is no trial option on their templates. Very disappointing.
  3. [R18] 2/5 · US Long documents don’t work on iPhone 12: I’ve used notion for years and it is a great product on desktop! I use long lists with checkboxes and it doesn’t load correctly on iPhone 12. I get 1/5 of the way down the page and it blacks out, shows a loading spinner, and resets me at the top. 100% broken. There is no value on mobile at least iPhone 12. Even when trying to load it is janky AF. Lookin
  4. [R102] 3/5 · US Great App; Crashes a ton: I really enjoy this app and it was recommended to me by tons of people. The only downfall is often I have to close out of the app and reopen it because the app will crash or the page will go unresponsive. It does start to become disappointing and daunting, especially when paying a subscription
  5. [R360] 3/5 · GB Great except the subscription model: I really like that I can have everything in one place and everything is so customisable. There are a couple of things that are frustrating about the app - Paying per member when you might just want to give someone view access. Adding members to workspaces: They have to have access to an entire workspace. You might not want them to see everything under one wor
  6. [R2] 5/5 · US my notion is amazing: this is the best platform for planning and building your projects that you will ever use. it can be so structured but also has incredible flexibility, and sharing workspaces with others is fast and easy. I have been using this tool for years and will continue to do so. the only thing I wish there was is a mind map feature within pages to allow users a visual representation fo
  7. [R5] 5/5 · US Journaling: Notion has always been a great place to jot down and plan my life out.
  8. [R9] 5/5 · US It’s my second brain: I could not live without Notion. It’s like my second brain for my business, mindset, health. Everything. The app is so fast and easy to use. Well done team
  9. [R13] 5/5 · US Amazing: Thank you for designing an intuitive intelligence system to manage my personal affairs and business.
  10. [R17] 5/5 · US So productive!!: I feel like I have a personal assistant! I can just tell the AI tool to create a list, create pages, add check boxes or time slots, etc and it will do it!
  11. [R35] 5/5 · US Amazing: Been using it for years, always been reliable and the AI feature is top tier!
  12. [R45] 5/5 · US Very powerful: The ai is like having a DBA do all the work on your database. You do the architecture and the ai does all the grunt work.
  13. [R54] 4/5 · US So far so good: ⭐⭐⭐⭐☆ Just getting started with Notion, but I’m really liking it so far. There was definitely a bit of a learning curve in the beginning, and it can feel a little overwhelming when you’re first figuring out how everything works. That said, once I started using ChatGPT to help me create prompts and build out systems, things started clicking much faster. I’m currently using it to o
  14. [R30] 5/5 · US Revolutionized my Life: Notion is my second brain. I can’t say enough good things about it, I tell everyone I know about it, and I have no idea what I did before this app, or how I’ll function without it after. The free form creativity of it is unmatched. I’ve tried Trello, asana, and a few others for project management and tracking my life, but Notion is the hub for my small business CRM, my per
  15. [R34] 5/5 · US So Responsive!: I use this app daily both for mundane matters & for my most complex creative projects. It allows me to link things from one part of my data base to another, crucial but hard to find in mind mapping apps & similar. The big shock was that whenever I’ve run into trouble, I heard back from the development / support team immediately with a fix. WOW! Thank you, Notion :)
  16. [R42] 4/5 · US It really gets the job done: There are so many great features, the more I did in the more I find I can use it for almost anything. The free version also lets you connect to a meaningful number of services like email and various ai tools. I wish it let me control more of the layout of the pages. It’s such a powerful tool that I feel confined by the vertices layout.
  17. [R44] 5/5 · US Changed my life: My life has a ton of moving parts between 3 kids, a business, and until recently, a full time job. And ADHD. Notion helps me keep everything straight without dropping the important balls. With pages for work and family, my brain is supported and my anxiety of something slipping through the cracks has been pretty much relieved.
  18. [R29] 5/5 · US Best software for everything: This is the best software for all my work. I can’t find any like it. Even though I still use the free version because of a lack of funds, it serves. Imagine if I paid a subscription! Thank you, Notion!
  19. [R32] 5/5 · US My favorite managing app ever: I love notion so much it had help me to organize my personal, parenting, career, school all of it in one single spot and still keep everything organized and separate. I always talk to my friends how Notion made easier for me to achieve all my goals and stay in track with everything.
  20. [R4] 1/5 · US Issue Mobile View when Typing: Great software, great usages for all sorts of people, BUT the mobile app just struggles with one critical bug that makes the whole thing unusable. When I’m typing, the screen auto-adjusts the view so that where I’m currently typing is just out of view. When this happens, I cannot see what I am typing, hence why the app becomes unusable. PLEASE PLEASE PLEASE FIX THIS!
  21. [R49] 1/5 · US BUG over BUGS: Full of bugs on every major use case. This is a clear sign they are not using their own mobile app on daily basis, if they would, they'd see the same problems we all are affected by. 4.8 Rating is not justified at all. The app is not usable.
  22. [R53] 1/5 · US I love Notion! I HATE this app!!: I have attempted to use what I create on my phone and it is impossible. They completely reorganize to make it fit a phone screen. It sucks soo badly!!!
  23. [R10] 2/5 · US Pls cut back use of ai: Love notion, great app. Hate that ai is shoved down your throat at every turn. Can’t click a single thing without “ai can do this for you!!” I don’t want ai to do it for me. I am here because I want to do it. Ai sucks the fun out of everything. The second I find an alternative that does not use ai is the second I drop notion like a hot potato and switch over everything.
  24. [R16] 3/5 · US I love Notion, Not AI…: I use Notion everyday to help me stick to a schedule and plan my life. I despise AI, and the fact it’s even in the title name is repulsive. It’s painful to love this app due to them feeding into this.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store