Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

United Community Mobile vs Bank With United

United Community Mobile 4.7★ · Free to download 65
Winner Bank With United
Bank With United 4.8★ · Free to download 60

Bank With United (App B) has a slight edge due to its higher lifetime rating and more frequent positive mentions of convenience, though both apps struggle with consistent login issues and feature limitations.

Full reviews: United Community Mobile · Bank With United

United Community Mobile (App A) is praised for ease of use and basic banking functions, but recent updates have caused performance and login issues for some users. Bank With United (App B) also receives positive feedback for convenience and customer service, but is plagued by frequent login problems, slow performance, and missing essential features.

Head to head

Ease of Use and Navigation edge: United Community MobileR2R5R11R13
United Community Mobile Many users find United Community Mobile easy to use, navigate, and understand, appreciating its simple flow and well-organized interface R2R5R11R13. However, some recent updates have made the app difficult to navigate for others, with complaints about slow loading times and archaic design R10R14.
Bank With United Bank With United is generally considered easy and convenient to use, especially for basic transactions and mobile deposits R81. However, some users find it difficult to navigate, lacking intuitiveness, and wish for better user experience functionality R81.
Reliability and Performance tieR1R3R10R14
United Community Mobile United Community Mobile experiences spotty performance, intermittent issues, and slow loading times, especially after recent updates R1R3R10R14. Some users report reoccurring errors and the app draining battery unusually fast R1R9.
Bank With United Bank With United suffers from significant reliability issues, with users frequently reporting the app being slow, down, or unable to process requests . Login problems, including Face ID failures and incorrect password messages, are common, often leading to users being locked out R66R80.
Features and Functionality tieR9R15R17R47
United Community Mobile United Community Mobile allows users to check balances, review transactions, transfer money between accounts, and deposit checks R9R15R17R47. However, some users dislike the change from direct bank transfers to Zelle, and report issues with the Zelle feature not working R6R9. The app also frequently requires secure access codes for registered devices, which is a point of frustration .
Bank With United Bank With United supports mobile deposits and Zelle, with users appreciating the convenience of these features R83. However, the app is criticized for missing essential features, such as displaying account or routing numbers, the ability to change personal information like email or phone numbers, and low balance alerts . Users also report issues with transferring money between accounts, pending transactions taking too long to clear, and Zelle not working R63.
Customer Support edge: Bank With UnitedR1R5R9R19
United Community Mobile United Community Mobile users have mixed experiences with IT support; some report being told to visit a branch for issues or experiencing polite stonewalling from the call center R1R9. However, others praise the customer service as excellent, helpful, and responsive R5R19.
Bank With United Bank With United receives high praise for its customer service, with users highlighting responsive human interaction and helpful, knowledgeable staff . Despite good support, some users still report unresolved app issues even after contacting customer service .
Pick United Community Mobile if

you prioritize a generally easy-to-use interface for basic banking and don't mind occasional performance hiccups or the Zelle-only transfer option R2R5R47.

Pick Bank With United if

you value strong customer service and find the app's core functions, like mobile deposits, convenient, despite potential login frustrations and missing advanced features .

Evidence note: Both apps have a significant number of positive reviews praising ease of use and convenience, but recent negative reviews for both heavily focus on login issues, performance problems, and feature limitations. The higher lifetime rating for Bank With United (App B) is notable, but recent user sentiment indicates significant frustration.

Frequently asked

Do these apps support Face ID or Touch ID for login?
Yes, both apps offer Face ID or Touch ID for login, but many users report frequent issues with these features, often requiring them to re-enter passwords or security codes R18R31R66R80.
Can I transfer money between accounts using these apps?
Yes, both apps allow users to transfer money between accounts, but United Community Mobile (App A) has transitioned from direct bank transfers to Zelle, which some users find less convenient or problematic R6R47. Bank With United (App B) users also report issues with transferring money and Zelle functionality R63.
Are there any issues with mobile check deposits?
United Community Mobile (App A) users generally find check deposits easy R17. For Bank With United (App B), while mobile deposit is a feature, some users find it less automated and more manual than other apps, and one user reported a cash deposit issue at an ATM not reflecting correctly R81R83R87.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] United Community Mobile 5/5 · US Love it: Easy to used
  2. [R5] United Community Mobile 5/5 · US Happy Customer: I love this app!! It’s easy to use and navigate. Help is always a click away.
  3. [R11] United Community Mobile 5/5 · US I love the ease of the app: I love learning new and different. The ease and flow makes it a joy to use.
  4. [R13] United Community Mobile 5/5 · US Great job: Easy to use and find understandable information!
  5. [R1] United Community Mobile 2/5 · US Spotty performance and no IT support for customers: The website has gone down three times since the move to the new format. Additionally, there are reoccurring errors in my account. After multiple interactions, I was told I had to go into my branch to see if they could fix the errors. I will have to take off work to do this. I am not impressed with this service..
  6. [R3] United Community Mobile 3/5 · US App is OK: Works pretty well most of the time. Intermittent issues seem to come at inconvenient times. A first world problem. Glad we have the APP.
  7. [R10] United Community Mobile 1/5 · US Thoughts on the new layout: It loads far too slowly. Compared to the original layout, it loads so slow that even after a minute in strong signal it doesn’t fully load. Why change something that was working well enough for over a decade?
  8. [R14] United Community Mobile 1/5 · US Needs improvement: The online banking functions but is archaic compared to other banking apps. The difficult and slow app makes me worry about the security of their online banking at all.
  9. [R9] United Community Mobile 3/5 · US Basic functions OK: It works to check balances and recent transactions. Zelle feature refuses to work, and the call center politely stonewalls when I call them to resolve it. The app itself drains the battery unusually fast.
  10. [R15] United Community Mobile 5/5 · US very helpful: i t help me to keep my account under control. and update at all transactions
  11. [R17] United Community Mobile 5/5 · US easy to use: The United community app is very easy to use and extremely easy to deposit checks as well
  12. [R47] United Community Mobile 5/5 · US Long time UCB customer: This app is very user friendly. I use it all the time to transfer from one account to the other, make deposits, check balances and review statements. There are so many features ! It makes banking easier.
  13. [R19] United Community Mobile 5/5 · US very understanding: like the way they help when needed
  14. [R18] United Community Mobile 2/5 · US Beyond frustrating: Every time prompted with unable to use Face ID.
  15. [R31] United Community Mobile 5/5 · US UCBI. Great App fast, accurate, love face identification: Fantastic App ! Easy to read fast!!! 5 stars 5 stars are the best’ Love working with your bank’ love face identification’ Great service!!!!
  16. [R66] Bank With United 3/5 · US Issues: About once a month, Face ID is not accepted, and I have to sign in with username and password. Not a big deal, but it seems every time I do, apparently my password is always wrong! Go to change it, and “New password can’t be the same as old password”. Apps fine for the most part. I’m just so tired of randomly having to go through the process of changing my password once a month.
  17. [R80] Bank With United 4/5 · US Mostly Good: The app works well but has a couple of shortcomings. First, it will often not allow fingerprint log-in - you often have to kill the app and relaunch. The “log-in with Touch ID” button does nothing. Second, you can’t see your pending bill pays like you can on the website.
  18. [R6] United Community Mobile 3/5 · US Review / transfer Capabilities: Love your app. It’s user-friendly. The only negative is when you did away with transferring money from one bank to another, and went to Zelle. Not as good. Wish you’d go back to the way it was.
  19. [R63] Bank With United 3/5 · US Hard time with online banking: I’m not able to transfer money between my accounts and nobody can fix the problem
  20. [R81] Bank With United 3/5 · US New User: The app is simplistic enough meant easy to figure out. However it keeps signing me out. I will be signed in. Go to make a mobile deposit and it will ask me to sign in yet again. Seems to do this a lot. I’ve also found the app check deposit feature does not seem to work the best. It’s more manually done than auto capture.
  21. [R83] Bank With United 5/5 · US Deposit check via United bank app Zelle: Perfect, convenient, easy
  22. [R87] Bank With United 3/5 · US Always get a receipt at the ATM!: I deposited $500 cash a few months ago and it immediately showed it as available. However, the next day it was gone and there was no record of me having deposited the cash. I went into the bank to let them know, and they said they didn’t see where I had deposited the cash either and they would have to wait until the weekend when they could count the money in the A

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store