Bank With United

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Appreciating United Bank: I am so thankful to have this bank at my side when I need it. The phone app is easy and convenient to use and I am not a young person. Thank you for the easy access.
2. [R2] 5/5 · US For busy people: Loving being able to do my transactions on the go.
3. [R4] 5/5 · US Business Owner: Love my united bank app! Love the folks at Rosemar branch! Everything is so easy!
4. [R9] 5/5 · US Making life simple: I love the app it makes it so simple to bank no matter it’s a check to deposit or I need quick cash or even paying someone with Zelle could not be happier
5. [R8] 5/5 · US Deposit check via United bank app Zelle: Perfect, convenient, easy
6. [R60] 5/5 · US Easy mobile deposit: I am not one to use mobile depositing, but this was really easy to do. Just follow directions and it’s done.
7. [R26] 5/5 · US Great Bank: I love how easy it is to transfer money between accounts on the App.
8. [R14] 1/5 · US It’s not signing me in.: Keeps asking for my login info. I always put it in correctly then I have to get a code and then it says App is unable to process.
9. [R27] 3/5 · US Issues: About once a month, Face ID is not accepted, and I have to sign in with username and password. Not a big deal, but it seems every time I do, apparently my password is always wrong! Go to change it, and “New password can’t be the same as old password”. Apps fine for the most part. I’m just so tired of randomly having to go through the process of changing my password once a month.
10. [R30] 3/5 · US Login: Not sure why it will log me out of my online banking then I would have to create a new password
11. [R32] 1/5 · US Trash app: I’m so tired of opening this app and constantly keep asking me for security codes received via SMS that doesn’t work. I’m transferring my money to another bank.
12. [R22] 1/5 · US Low balance: Wish the app provided low balance alerts.
13. [R63] 1/5 · US No features: Honestly this is the worst banking app I’ve used. Missing essential features that other banking apps have BY DEFAULT! Where to start… I can’t even see my banking account number or routing number, I had to call to get that information. I can’t change my email or number, I would literally have to call or go to a branch for that. Man this is ridiculous!! Who ever developed this app needs
14. [R67] 1/5 · US Missing basic function: Needs show password option enabled; constantly disabling passcode: My parents are old and have poor eyesight. They login to check their balance on a daily basis. They get their passwords wrong so many times because of this. They end up getting locked out, which disables the passcode/fingerprint functions. And, sometimes, I have to change their password entirely on the webs
15. [R90] 1/5 · US Limited mobile deposit functionality: The app should allow for a multiple check mobile deposit. Competitors like USAA have this functionality.
16. [R79] 1/5 · US Review of your App: I find this app to be very slow. This app is “down” for various reasons many times. This app just out of the blue will not let me do facial I.D and makes me use a password which slows it down even more. It takes 3 times longer to load after logging in than any of the other two banks I bank with (BOA and SECU). I have overdrawn my account twice from not being able to log in over
17. [R83] 1/5 · US Service is down more than it is up: Have used this mobile app for YEARS and it’s a 60/40 chance the servers are down or are incredibly slow. Not a client side issue because I have tried accessing on wifi, data, and on different devices.
18. [R99] 2/5 · US Better have a lot of passwords ready: This app is so annoying. So many times there server is down. You will try and log in and get an error message. Face ID won’t work when this happens, so it ask for a password. Give them a valid password and it says it’s wrong. I’ve been locked out of my account SO MANY TIMES. Not fun!!! Writing this review in hopes that the developers can correct this problem
19. [R160] 3/5 · US Heavy: Loads very slowly and sometimes I have to try more than once before it picks up face detection
20. [R70] 2/5 · US Frustrating: Zelle doesn’t work on app. I have an iPhone 16 pro max. It didn’t work on the previous iPhone I had either. It’s taking forever for customer care to get IT to fix this issue. Contemplating on closing my account.
21. [R152] 1/5 · US Easily use Zelle??: HOW????
22. [R176] 1/5 · US Difficult to use Zelle.: Too many clicks and difficult yo use Zelle
23. [R110] 3/5 · US New User: The app is simplistic enough meant easy to figure out. However it keeps signing me out. I will be signed in. Go to make a mobile deposit and it will ask me to sign in yet again. Seems to do this a lot. I’ve also found the app check deposit feature does not seem to work the best. It’s more manually done than auto capture.
24. [R138] 1/5 · US Awful deposit feature: The “camera” button often is hidden behind the iPhone’s “Dynamic Island”. The symbols are not intuitive to go through the required steps. The photography portion must be done manually.
25. [R171] 1/5 · US Clunky Interface: This app can give you some information you need, though not your routing and account numbers. It also makes you work too hard to do an online cheque deposit. Clunky at best.
26. [R213] 2/5 · US Log in: Not good at all I have 2-step authentication set up and it always makes me do both because it states my account cannot be verified on the device I have use forever. Not happy with this app and also it will not let me deposit checks through the app either
27. [R145] 3/5 · US Review: The app is nice, but I will say that I don’t like how long it takes for transactions to come out of my account. Pending transactions can take days especially if it’s over the weekend. Also I only get text alerts with some transactions from select businesses, but not all. My suggestion would be for the amounts pending to automatically reflect in my ending balance so I don’t think I have mo
28. [R68] 2/5 · US Why????: Please tell me why! Why can’t United Bank label the little green plus Circle at the bottom and tell you what it’s for? Why isn’t deposit checks under the more button? Would making it easier for depositors be a crime? Frustrated with the app.
29. [R109] 2/5 · US App: The app seems to always have some problems… using features, have to delete and reinstall a few times. Had to call to reestablish direct deposit.
30. [R10] 3/5 · US Hard time with online banking: I’m not able to transfer money between my accounts and nobody can fix the problem
31. [R7] 4/5 · US Mostly Good: The app works well but has a couple of shortcomings. First, it will often not allow fingerprint log-in - you often have to kill the app and relaunch. The “log-in with Touch ID” button does nothing. Second, you can’t see your pending bill pays like you can on the website.
32. [R13] 4/5 · US Sign in with Face ID: The app no longer allows me to sign in with Face ID
33. [R21] 4/5 · US 👍: Works pretty well but asks for face identification every time. Would be nice if that could be permanently toggled off.
34. [R125] 2/5 · US Added features: More features need to be added to the app such as being able to view your account number
35. [R164] 2/5 · US App is severely lacking..: This day and age the app is antique. No 2 step verification, you can’t modify alerts (mine don’t work anyway) and it takes forever to get logged in. Folks, put some money into the app.
36. [R170] 1/5 · US How is this possible in 2023?: Besides the rookie design, it has a major security flaw. There’s no option to set up two step verification. When I noticed it for the first time, I did not believe it. I contacted the bank, and they surprised me with confirming lack of such feature. While there are new more secure methods to secure important accounts like this, the two step verification should b