United Community Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Love it: Easy to used
2. [R2] 5/5 · US Happy Customer: I love this app!! It’s easy to use and navigate. Help is always a click away.
3. [R3] 5/5 · US United Community Mobile: Best Bank Ever, Thank you for the app, it is so convenient.
4. [R4] 5/5 · US I love the ease of the app: I love learning new and different. The ease and flow makes it a joy to use.
5. [R7] 5/5 · US very helpful: i t help me to keep my account under control. and update at all transactions
6. [R8] 5/5 · US easy to use: The United community app is very easy to use and extremely easy to deposit checks as well
7. [R37] 5/5 · US Long time UCB customer: This app is very user friendly. I use it all the time to transfer from one account to the other, make deposits, check balances and review statements. There are so many features ! It makes banking easier.
8. [R54] 5/5 · US Quick, Fast and in a Hurry: When I need a balance inquiry, cleared payment, or a transfer, it’s there and working. That’s what’s important to me.
9. [R11] 5/5 · US Seamless with Ease of Navigation & Detail: Excellent functionality, easy navigation, just the right amount of detail, and innovative features that make it stand out as unique and superior.
10. [R17] 5/5 · US UCBI. Great App fast, accurate, love face identification: Fantastic App ! Easy to read fast!!! 5 stars 5 stars are the best’ Love working with your bank’ love face identification’ Great service!!!!
11. [R31] 5/5 · US Excellence: Love all the features this app has to offer. The customer service is just as providing. From branch manager to IT, everyone is customer friendly. No matter what their title everyone is truly helpful. Precisely why I’ve been banking with UCBI for 10+ yrs. UCBI is UCBE! Gina
12. [R33] 2/5 · US Secure access code required each time for a registered device: For almost a year, the update has required me to obtain a secure access code almost every time I sign into the app. I use the app on my iPad and have to search for my phone each time to retrieve the code. Registering the iPad every time makes no difference….the code is required again the next time.
13. [R57] 1/5 · US Difficult to navigate: System will not accept registration of one of my devices. It asks me to register several times a week. No resolution given when I’ve called. No problem registering the same device with other financial institutions
14. [R68] 2/5 · US Beyond frustrating: Every time prompted with unable to use Face ID.
15. [R109] 1/5 · US Text code for login: Every time I try to log in it the app makes me enter a text code. Before that I was completely happy. Called customer service for help and I was asked to delete app, reload app, and it was such a hassle that I just decided to continue to do the text code each time.
16. [R5] 2/5 · US Spotty performance and no IT support for customers: The website has gone down three times since the move to the new format. Additionally, there are reoccurring errors in my account. After multiple interactions, I was told I had to go into my branch to see if they could fix the errors. I will have to take off work to do this. I am not impressed with this service..
17. [R29] 1/5 · US Thoughts on the new layout: It loads far too slowly. Compared to the original layout, it loads so slow that even after a minute in strong signal it doesn’t fully load. Why change something that was working well enough for over a decade?
18. [R44] 3/5 · US App is OK: Works pretty well most of the time. Intermittent issues seem to come at inconvenient times. A first world problem. Glad we have the APP.
19. [R47] 1/5 · US Needs improvement: The online banking functions but is archaic compared to other banking apps. The difficult and slow app makes me worry about the security of their online banking at all.
20. [R19] 1/5 · US Thangs I do not Like.: When you change the way all the programming I do for online banking. This really messes with me and I do not and I mean do not like it at all. As far as your banking, you’re perfect and if this program changes, I may make a change also.
21. [R20] 2/5 · US Review: Do not like the updated version
22. [R93] 3/5 · US Review / transfer Capabilities: Love your app. It’s user-friendly. The only negative is when you did away with transferring money from one bank to another, and went to Zelle. Not as good. Wish you’d go back to the way it was.
23. [R153] 1/5 · US Not user friendly.: Liked the old app better where I had a list of all my billers rather than having to hunt for a biller. Could see everything on one page.
24. [R150] 3/5 · US Basic functions OK: It works to check balances and recent transactions. Zelle feature refuses to work, and the call center politely stonewalls when I call them to resolve it. The app itself drains the battery unusually fast.
25. [R239] 2/5 · US Review: Hard to navigate have had trouble trying to find things still can’t figure out how to transfer funds from one bank to another can’t figure out how to make deposits by taking pictures of checks not even sure if that is possible with this app it leaves a lot to be desired compared to other banks I’ve done businesses with
26. [R184] 3/5 · US App review: Not enough detail. I can’t see which loan is for which vehicle
27. [R114] 1/5 · US Poorest: Clunky website and customer service
28. [R180] 1/5 · US Doesn’t update: My app doesn’t stay current, things lend for weeks at the time , change back and forth and are not accurate most of the time . I do the updates and it doesn’t make it any better
29. [R238] 1/5 · US Issue with website: Continue having issues using mobile website as it will not recognize Apple products. Have been told for over 6 months they are addressing issue but the problem still exist. Getting tired and frustrated trying to use mobile app.