Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

HoneyBook vs Zoho CRM

HoneyBook 4.8★ · Free to download 75
Winner HoneyBook
Zoho CRM 4.4★ · Free + IAP 60

HoneyBook is generally preferred for its comprehensive features and ease of use for small businesses, despite recent mobile app issues, while Zoho CRM is a powerful, customizable option but suffers from significant mobile app instability and a steeper learning curve.

Full reviews: HoneyBook · Zoho CRM

HoneyBook excels as an all-in-one CRM for small businesses, offering robust features like smart files and automations, though its mobile app has faced recent criticism for bugs. Zoho CRM is highly customizable and feature-rich, often praised for its value, but its mobile app is frequently reported as slow, buggy, and difficult to use.

Head to head

Features & Functionality tieR2R4R5R8
HoneyBook HoneyBook is praised for its comprehensive features, including smart files, automations, client communication, invoicing, contracts, and lead capture, making it an all-in-one solution for many small businesses R2R4R8R14. Users appreciate the ability to streamline workflows and manage various aspects of their business in one place R5.
Zoho CRM Zoho CRM is lauded for its extensive features, automations, and high customizability, often compared favorably to enterprise-grade CRMs like Salesforce and HubSpot . Users highlight its ability to handle complex business rules and provide a wide range of tools for business management .
Ease of Use edge: HoneyBookR4R5R12R26
HoneyBook Many HoneyBook users find it easy to use and intuitive, especially for beginners R5R26. However, some recent reviews indicate that certain tasks have become frustratingly difficult, features are hidden deep in menus, and the smart files are not always user-friendly R4R12.
Zoho CRM Zoho CRM receives mixed reviews on ease of use. While some users find it easy to set up, streamlined, and intuitive , others describe it as complicated, difficult to use, and not user-friendly, especially after recent updates R70R73. The interface changes have made common tasks harder to access R73.
Mobile App Performance & Compatibility tieR1R3R4R6
HoneyBook HoneyBook's mobile app is a significant pain point for many users. It is frequently reported to crash, freeze, be slow, buggy, and unusable, especially on iPad R1R16. Users complain about not being able to open or publish invoices, edit smart files, or even use the full screen on an iPad R3R4R6R16.
Zoho CRM Zoho CRM's mobile app also faces substantial criticism for performance and compatibility. Users report it crashing frequently, being extremely slow to load, and becoming unusable after updates R61. There are widespread complaints about lack of iPad compatibility, with the app often not functioning or displaying correctly on tablets . Syncing issues and difficulty with core functionalities like calling leads or finding accounts are also common .
Price & Value edge: Zoho CRMR1R10R11R21
HoneyBook HoneyBook is perceived as expensive by some users, citing high monthly fees (over $30-60) and additional transaction fees R1R11R21. Some feel the price is not justified given the recent bugs and mobile app issues R1R10.
Zoho CRM Zoho CRM is frequently praised for its affordability and value, especially given its extensive features and customizability R98R110. Many users highlight that it offers enterprise-grade features at a small business price, with a useful free version available R98R110. However, one user reported being constantly overcharged and experiencing billing issues .
Customer Support tieR10R13R25R33
HoneyBook HoneyBook's customer support receives mixed reviews. Some users find support staff kind but unhelpful, relying on AI for solutions that don't address the core problem R10R13R25. Others appreciate the responsiveness of customer service and the database of help topics . One user reported no help from customer service after losing money due to an app issue R33.
Zoho CRM Zoho CRM's customer support is a point of contention. While some users commend the team's knowledge, promptness, and professionalism , others report a lack of support, describing it as a "you are on your own experience" with AI bots R82. One user had significant issues with emails not sending for months and being overcharged, with no resolution from Zoho .
Pick HoneyBook if

you are a small business owner looking for a comprehensive, all-in-one CRM solution with strong automation, invoicing, and contract features, and you primarily use the desktop version R2R8R14.

Pick Zoho CRM if

you need a highly customizable and feature-rich CRM that offers excellent value, potentially with a free tier, and you are willing to navigate a steeper learning curve and potential mobile app frustrations for a powerful system R98.

Evidence note: HoneyBook's recent reviews show a significant negative skew regarding its mobile app performance, contrasting with its higher lifetime rating which likely reflects satisfaction with its desktop version and overall feature set. Zoho CRM also has substantial complaints about its mobile app, but its value proposition is consistently highlighted.

Frequently asked

Is HoneyBook good for small businesses?
Yes, HoneyBook is highly recommended for small businesses, with users praising its ability to streamline workflows, manage client communication, invoicing, contracts, and automations, making it an essential tool for many entrepreneurs R2R5R8R14.
Does HoneyBook have an iPad app?
While HoneyBook has a mobile app, many users report it is not optimized for iPad, often displaying as a cell phone-sized view or being completely unusable with frequent crashes and inability to perform basic functions like sending emails or editing files R3R6R16R18.
Is Zoho CRM free?
Zoho CRM offers a free version, which many users find to be very capable and feature-rich, making it a highly recommended option for its value R98R110.
What are the common issues with Zoho CRM's mobile app?
Common issues with Zoho CRM's mobile app include frequent crashes, slow loading times, difficulty with syncing, and a lack of full compatibility or optimization for iPads R61. Users also report that recent updates have made the interface less user-friendly and harder to access key features R70R73R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] HoneyBook 5/5 · US Love it: This software keeps my business running! The smart files are incredible and the reminders are are absolute must have!
  2. [R4] HoneyBook 1/5 · US In a toxic relationship with Honeybook: At first, HoneyBook was everything I needed. I could send invoices, collect signatures, schedule payments, capture leads, communicate with clients, receive payments, and keep my books organized all in one place. It felt like the perfect solution for my business. But lately, our relationship has become toxic... Simple tasks have become frustratingly difficu
  3. [R5] HoneyBook 5/5 · US Love this platform: This had made my life so much easier running my business. I wish I would have known about it years ago.
  4. [R8] HoneyBook 5/5 · US HoneyBook SAVED my business: I can’t say enough good things about HoneyBook. They truly helped shape my entire business model and the way I communicate with my clients on a professional level is just amazing! If you have a business you NEED HoneyBook!
  5. [R12] HoneyBook 3/5 · US Barely functional: Like so much of HoneyBook, it works…more or less. But. Its features are hidden 3 layers deep in menus. Menus pop up UNDER the keyboard, so they’re inaccessible, etc. It’s not great. But if you use Honey lol, it’s your option. If you’re considering HoneyBook though. 697 should consider whether the mobile app is crucial for you.
  6. [R26] HoneyBook 5/5 · US Love this app!: This app is so great and easy to use! It’s made a real difference in my business having Mobil access to my customers in real time.
  7. [R1] HoneyBook 2/5 · US Bugs: Fix the bugs yall. I’ve been using yall for 6 years and never had an issue this bad like shesh. I stopped paying 60 monthly because of it.
  8. [R3] HoneyBook 3/5 · US iPad version: I just wish that I could use the whole screen for my iPad to work with this app
  9. [R6] HoneyBook 3/5 · US No IPAD App: Not bad on the phone sure but need to adapt for IPAD Please!
  10. [R10] HoneyBook 1/5 · US Awful. Just use a different CRM. Honeybook is a waste of money.: They will not resolve issues for you. Ive been locked out of my account because my 2FA is not working and they can’t help me even download my contracts. All of this given they charge much higher than standard CRM/Invoicing platforms. If you don’t want your business to be in trouble SERIOUSLY AVOID them.
  11. [R11] HoneyBook 4/5 · US Overall good, but expensive fees: Overall very useful, but transaction fees on top of the monthly fee adds up.
  12. [R21] HoneyBook 3/5 · US it gets the job done!: I like HoneyBook however I don’t like the hidden fees for when they deposit money into the account. I do wish that the platform was completely transparent with all fees, especially being that the monthly is over $30 and in some cases 50 bucks. Other than that it’s a easy way to streamline Customer service in a client process, but those fees get on my nerves. also, I would lo
  13. [R13] HoneyBook 1/5 · US Ai driven slop..: OS is awful unless you are on an iPad/phone. Support staff very kind but not helpful at all, as they rely on AI to handle most problems and every person who was responded to my problems addresses a slightly different problem than the one I asked about. At least the AI attempted to answer my question correctly and not skimming it. Contracts are such a disaster I paid for adobe f
  14. [R25] HoneyBook 1/5 · US Customer service awful: No phone call help and tech support is awful!!
  15. [R33] HoneyBook 3/5 · US Used it for the past two years definitely need some improvement: Over the past two years of me using this to run my photography business it has done the job. But definitely giving me plenty of my own issues. I missed an entire session because it wouldn’t show up on my calendar. So I had to refund them all their money. Customer service was absolutely no help so I was out that money. No fault of my
  16. [R14] HoneyBook 5/5 · US Love it: As an event planner and designer, it makes bookings so much easier to have saved templates, contracts, a mailing list and automations.
  17. [R16] HoneyBook 2/5 · US Love the Desktop Version but App Doesn’t Work: I’ve been using HoneyBook to run my business for several years and love the desktop version. Hands down the best CRM platform I’ve found. Unfortunately the App is basically unusable since anytime I try to create or pull up a file for a project in the mobile version, I just get a blank page and the circle of death. This is true both on my iPhone and iP
  18. [R18] HoneyBook 3/5 · US Tablet view: I love the app on my computer and cell phone however on my apple tablet the view is as I was viewing it on my cell phone. There screen is cell phone size . It’s not sized for a tablet.
  19. [R98] Zoho CRM 5/5 · US Crazy good, how are these features free?: Really, there’s nothing like it especially for the price. Zoho CRM is highly recommended along with their suite of products.
  20. [R110] Zoho CRM 5/5 · US Awesome!: You can do a lot with the free version!! Awesome !!
  21. [R61] Zoho CRM 1/5 · US Crashed and is extremely slow: This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
  22. [R70] Zoho CRM 1/5 · US Update: Not a fan of the new update. It makes it difficult to find account and related account. I hope this gets updated soon.
  23. [R73] Zoho CRM 2/5 · US Update is terrible. Edit, AGAIN: You just made every single thing that our company uses on your app more difficult to access. This update is terrible. Creating a task and leaving a note need to be the easiest things to access on someone’s contact/meeting page. Now they are all in a different place and inside other menus. I don’t need everything’s font to be bigger, I need what I use to be accessi
  24. [R82] Zoho CRM 1/5 · US Service went down hill quick: I use the serum for work and it worked pretty easily, but then they updated the user interface and now it’s completely confusing. They rolled it out with no support or training.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store