HoneyBook

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 1/5 · US In a toxic relationship with Honeybook: At first, HoneyBook was everything I needed. I could send invoices, collect signatures, schedule payments, capture leads, communicate with clients, receive payments, and keep my books organized all in one place. It felt like the perfect solution for my business. But lately, our relationship has become toxic... Simple tasks have become frustratingly difficu
2. [R11] 5/5 · US Photographer/Owner: I’ve been using HoneyBook for 5 years to manage my photography and photo booth business, and it has truly been a game changer. Having everything in one place has streamlined my entire workflow, from client communication and billing to tracking, automations, and all the behind-the-scenes admin work. Over the years, the continued updates and integrations have only made it more pow
3. [R28] 5/5 · US My Business Runs on HoneyBook: HoneyBook was easy for me to use from the beginning. I want to spend my time meeting and photographing new clients, not drafting paperwork. My Honeybook smart files make booking new sessions, receiving payments and bookkeeping smooth and relatively painless.🤣
4. [R30] 5/5 · US Love it!: Love it it does all my automations, tracks clients, keeps communication threads, contracts, and takes payments. There are so many pre features to run a whole business!
5. [R2] 5/5 · US Love this platform: This had made my life so much easier running my business. I wish I would have known about it years ago.
6. [R8] 5/5 · US Love it: As an event planner and designer, it makes bookings so much easier to have saved templates, contracts, a mailing list and automations.
7. [R13] 5/5 · US Event Planner: HoneyBooks has made tracking my event easy. I get notifications when things are happening. The custom automations are a life saver.
8. [R25] 5/5 · US Wouldn’t want to do business without it !!!: Honestly saves me. It is basically my manager of my business and I adore this so much.
9. [R1] 5/5 · US Love it: This software keeps my business running! The smart files are incredible and the reminders are are absolute must have!
10. [R5] 5/5 · US HoneyBook SAVED my business: I can’t say enough good things about HoneyBook. They truly helped shape my entire business model and the way I communicate with my clients on a professional level is just amazing! If you have a business you NEED HoneyBook!
11. [R36] 5/5 · US The only CRM app I use!: Been using HoneyBook for years in my coaching business for invoices and contracts and questionnaires. I love it!
12. [R37] 5/5 · US User friendly: Needed a simple solution, best decision for my invoicing needs
13. [R34] 5/5 · US My small business essential!: As a newbie to the entrepreneurial world, HoneyBook has been major help in understanding how he back end, the client experience & overall productivity! There are many CRM tools out there but HoneyBook is by the far the easiest- like I said I’m a beginner & it’s catapulted me into a more professional realm
14. [R60] 5/5 · US Game changer!: I’ve been using HoneyBook for my business and it’s been a GAME CHANGER, the platform is so intuitive and easy to use and the features have streamlined my workflow in ways that I never thought possible. From client communication to contract management, HoneyBook has helped me to be organized and focused on what matters most delivering exceptional service to my clients.
15. [R68] 5/5 · US I LOVE HONEYBOOK🥹🤎✨: I love how I don’t have to bring my laptop with me everywhere especially to do the easy things! It’s easy to navigate, handle inquiries + invoices etc! been 1 of the best things to help me elevate my small business. I like it simple so honeybook is perfect for just that!🪄✨
16. [R73] 5/5 · US New Business Owner: As a new business owner, I didn’t know where to start. I did some research and I came across HoneyBook. It was said to be an “all in one” application, and that it is!!! So far so good. I’m still learning, but it’s pretty self explanatory if you mess around with it. I’m a 90’s baby, so if my MySpace page was poppin…I know I can master this. 🙏🏽
17. [R3] 2/5 · US Bugs: Fix the bugs yall. I’ve been using yall for 6 years and never had an issue this bad like shesh. I stopped paying 60 monthly because of it.
18. [R7] 2/5 · US The phone app: I was on the fence whether or not I was gonna renew this year. The convenient workflow and honestly, the templates for the contracts are really what made me conveniently stick around however, the amount of times I’ve gotten frustrated with the phone app because it either crashes or freezes. It’s really inconvenient. Me just going to my desktop instead of trying to quickly handle som
19. [R18] 2/5 · US Lots of bugs lately: Over the past couple months the app has been so glitchy. Anytime I try to add a smart file to a project the app freezes up and I’m forced to quit it. I’ve contacted the HoneyBook support team multiple times about this with no solution. I’m forced to only use the desktop version of HoneyBook which is extremely frustrating. For the price, this shouldn’t be an issue I have to dea
20. [R21] 2/5 · US It’s Getting Worse: I used to LOVE this app. I would recommend it to all my business friends. Now, I don’t know what is going on. I keep having glitches, they charge a lot to process payments and it’s one problem after another when using the mobile app. I’ve literally lost money because of this app. Very discouraging.
21. [R27] 1/5 · US Clunky: I want to like this more but it’s clunky af. The app takes too long to load the intro screen, then more time to go from menu to menu. It’s 2026- nobody has time to sit around waiting for loading pages in a CRM/invoicing app I’m now looking at pixieset.
22. [R42] 1/5 · US Slow: App is very slow to respond I need to update interface to be iPad compatible.Websites also very slow to respond and the prices went up without any new updates or changes
23. [R43] 1/5 · US Slow, slow, and slow: I genuinely can’t understand how a company that just felt the need to dramatically increase their price is able to maintain their business with an app that is this slow and buggy. I need 10 seconds for the app to register anything I do. I have to wait another 10 seconds for it to update and then provide me with another view of my dashboard and then another 10 seconds to actua
24. [R15] 2/5 · US Love the Desktop Version but App Doesn’t Work: I’ve been using HoneyBook to run my business for several years and love the desktop version. Hands down the best CRM platform I’ve found. Unfortunately the App is basically unusable since anytime I try to create or pull up a file for a project in the mobile version, I just get a blank page and the circle of death. This is true both on my iPhone and iP
25. [R17] 2/5 · US Not intuitive and not good for iPad users: I have the hardest time doing the simplest things. Their mobile version is inadequate and I use my iPad for everything.
26. [R22] 4/5 · US Lacking Editing Ability in App: I love honeybook and all of its capabilities but I feel like the editing abilities in the app are seriously lacking. I can’t edit lead forms or smart files and if I’m on the go and need to do something like this quickly it hurts to have to wait till I’m in front of my desktop to get that done.
27. [R26] 2/5 · US Still can’t edit files on mobile: Still can’t edit files on mobile.
28. [R20] 3/5 · US iPad version: I just wish that I could use the whole screen for my iPad to work with this app
29. [R23] 3/5 · US No IPAD App: Not bad on the phone sure but need to adapt for IPAD Please!
30. [R29] 4/5 · US Almost amazing: An iPad app would seal the deal
31. [R31] 1/5 · US Unusable on iPad: This app is completely unusable on my iPad Pro. I am currently trying to send an email but clicking on send does nothing. I’ve closed and reopened. Re-installed. Nothing. What good is a CRM if I cannot communicate with clients?
32. [R6] 4/5 · US Overall good, but expensive fees: Overall very useful, but transaction fees on top of the monthly fee adds up.
33. [R58] 3/5 · US it gets the job done!: I like HoneyBook however I don’t like the hidden fees for when they deposit money into the account. I do wish that the platform was completely transparent with all fees, especially being that the monthly is over $30 and in some cases 50 bucks. Other than that it’s a easy way to streamline Customer service in a client process, but those fees get on my nerves. also, I would lo
34. [R62] 2/5 · US Company got greedy: I was a HoneyBook user for a couple of years. I loved the product but their recent price hike is outrageous. They call themselves the small business CRM but charge prices meant for larger scale businesses. My company is a photography business and their cheapest package is over $500 a year from $260. That’s a pretty big price hike. My cost of doing business compared to their pri
35. [R10] 1/5 · US Awful. Just use a different CRM. Honeybook is a waste of money.: They will not resolve issues for you. Ive been locked out of my account because my 2FA is not working and they can’t help me even download my contracts. All of this given they charge much higher than standard CRM/Invoicing platforms. If you don’t want your business to be in trouble SERIOUSLY AVOID them.
36. [R12] 1/5 · US Ai driven slop..: OS is awful unless you are on an iPad/phone. Support staff very kind but not helpful at all, as they rely on AI to handle most problems and every person who was responded to my problems addresses a slightly different problem than the one I asked about. At least the AI attempted to answer my question correctly and not skimming it. Contracts are such a disaster I paid for adobe f
37. [R19] 1/5 · US Customer service awful: No phone call help and tech support is awful!!
38. [R57] 1/5 · US Bad customer service: Someone recommended honeybook to me so I went online and did a free trial for a week before deciding to commit. It’s a little pricey so I was iffy but I thought to myself why not try it one year with my friend’s referral code. Unfortunately because I did the free trial, honeybook said they couldn’t honor the referral unless I had text proof I received the referral code before
39. [R24] 1/5 · US Buggy and confusing: Really bad, bad UI. Bad UX and bugs
40. [R40] 3/5 · US Barely functional: Like so much of HoneyBook, it works…more or less. But. Its features are hidden 3 layers deep in menus. Menus pop up UNDER the keyboard, so they’re inaccessible, etc. It’s not great. But if you use Honey lol, it’s your option. If you’re considering HoneyBook though. 697 should consider whether the mobile app is crucial for you.
41. [R54] 2/5 · US Has gone downhill: I used to live HoneyBook, but in recent years it has become nearly impossible to use. They are constantly changing things and making them less functional. Updates are random, without warning and have no clear benefit.
42. [R46] 3/5 · US Tablet view: I love the app on my computer and cell phone however on my apple tablet the view is as I was viewing it on my cell phone. There screen is cell phone size . It’s not sized for a tablet.
43. [R67] 1/5 · US Takes your money at every opportunity: Charges you to use platform and service then charges +2% for each deposit. You’re telling me the prices you keep raising don’t cover the deposit charge?
44. [R109] 3/5 · US Overall good app: I’ve been using HoneyBook for over a year now. I love the features with scheduling, creating projects, invoices, contracts, and etcetera. I would say it’s definitely worth it for those features. I never had any bug crashes or issues. My major problem is all of their fees. Not only do we pay monthly (not a problem) and there are transaction fees (again not a problem) but if you