Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Nike vs Finish Line

Nike 4.9★ · Free to download 60
Winner Finish Line
Finish Line 4.8★ · Free to download 65

For a more reliable shopping experience with better customer support, Finish Line has a slight edge over Nike, despite both apps facing significant technical issues.

Full reviews: Nike · Finish Line

Both Nike and Finish Line apps struggle with technical glitches, especially during new product releases and with login/verification processes. Finish Line users, however, report better customer service and more consistent order fulfillment, while Nike users express frustration with recent app redesigns and navigation.

Head to head

Features and Selection tieR2R10R11R13
Nike Nike offers a wide selection of shoes and clothing, with users appreciating the variety and customization options for shoes like the Ja 3s R2R11. However, recent updates have made it difficult for some users to find sale sections or navigate the content-heavy interface, with some describing it as 'content overload' or 'impossible to navigate' R10R13R19. The NikeAI feature is also criticized for being unhelpful R2.
Finish Line Finish Line is praised for its great selection of shoes and other clothing, with users consistently finding good products and deals . Many users consider it a favorite place to buy shoes and appreciate the availability of items .
Ease of Use and Navigation tieR3R10R13R19
Nike Nike's app receives mixed reviews for ease of use. While some users find it 'easy to navigate' , many recent reviews criticize new updates for making the app 'impossible to navigate' and 'not intuitive' R10R13. Specific complaints include difficulty finding sale sections, content overload, and a confusing home tab R10R13R19. The app also forces constant updates, which can be problematic for older phones R3.
Finish Line Finish Line's app is generally described as 'super easy ordering' and 'very easy to use & navigate' by some users . However, other users report a 'complicated' UI for rewards and issues with size charts not loading .
Reliability and Performance tieR1R4R7R9
Nike Nike users frequently report significant reliability issues. Common problems include the app not sending confirmation or verification codes R4R7, persistent unread notification badges that don't clear R1, and login problems R9R20. Some users experience crashes, loading screen issues, or the app not opening after updates . There are also complaints about filtering not working correctly R1.
Finish Line Finish Line also suffers from significant reliability and performance issues. Users frequently report glitches, especially during new shoe releases, leading to errors when trying to check out or apply points . The app is prone to crashing, signing users out, or not loading items . Payment processing errors are also common .
Price and Value edge: Finish LineR12R21R30R34
Nike Nike users express frustration with items frequently being sold out, especially for limited editions, making it hard to purchase desired products R12R21R30R34. Some users also note that Nike shoes have become 'extortionately expensive' .
Finish Line Finish Line is often praised for its 'amazing prices' and 'dope deals' . However, some users report issues with coupons and free shipping not working as promised . There are also complaints about rewards points not being applied or being difficult to use .
Customer Support and Order Fulfillment edge: Finish LineR6R21R30R34
Nike Nike's customer support receives negative feedback, with one user stating the feature to talk with representatives 'sucks' and a representative closing a chat without allowing a response R6. Many users report issues with order fulfillment, such as customized shoes reverting colors R6 and limited edition drops selling out instantly despite quick attempts to purchase R21R30R34R37.
Finish Line Finish Line's customer service receives mixed reviews. Some users praise helpful customer service reps R112, but many report difficulty reaching support, with calls being hung up on and emails not being taken R115R117. Order fulfillment also has issues, including incomplete orders , canceled orders , and late or incorrect shipping . However, some users report orders arriving early or on time R112.
Pick Nike if

Pick Nike if you are deeply invested in the Nike brand and its specific product ecosystem, and are willing to tolerate frequent app updates and potential navigation issues for access to exclusive releases and customization options R2R11.

Pick Finish Line if

Pick Finish Line if you prioritize finding good deals and a wide selection of sneakers, and are looking for a shopping experience that, despite its glitches, is generally supported by responsive customer service for order issues R112.

Evidence note: Both apps have a high volume of negative recent reviews, particularly concerning technical issues and order fulfillment, which contrasts with their high lifetime ratings. The evidence for customer support is stronger for Finish Line, with more specific examples of both good and bad experiences, while Nike's support is mentioned less frequently but negatively.

Frequently asked

Do these apps have issues with new product releases?
Yes, both apps frequently experience issues during new product releases, with Nike users reporting items selling out instantly despite quick attempts to purchase R21R30R34R37 and Finish Line users encountering app crashes and errors when trying to check out during sneaker drops .
Are there problems with login and verification codes?
Yes, both apps have significant problems with login and verification codes; Nike users frequently report the app not sending confirmation or verification codes R4R7 and issues with the login process R9R20, while Finish Line users struggle to sign up or log in, with verification issues and the app signing them out .
How is customer service for these apps?
Customer service for both apps is problematic, but Finish Line has more mixed reviews, with some users praising helpful reps R112 while others report difficulty reaching support and getting hung up on R115R117; Nike's customer service is criticized for being unhelpful and closing chats prematurely R6.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Nike 4/5 · US Great but one thing: I really like this app and it’s one of my favorites. I really like the selection and good things that they have. There are a few things about that I think could be fixed on to make it work better first off the NikeAI I really like it but it’s really hard to tell that it’s actually trying to tell you if you ask it like when’s this gonna go on sale or something like that it’ll j
  2. [R10] Nike 2/5 · US new app update: the new app update made it impossible to find the for sale section. overall the flow of the main homepage is not intuitive. the app redesign looks like it was made by ai.
  3. [R11] Nike 5/5 · US Here’s on thing: In my opinion I love the Ja 3s but with the Nike by you then need to add more colors and you should be able to customize the J and the A and for the colors maybe make a rainbow wheel were you can make a color for your self and also make some shiny ones and it would make more people want to make their own and they made something that made them happy. Just add more things to custom
  4. [R13] Nike 1/5 · US New Browse Is Terrible: Ugh this last update made it near impossible to navigate. I can’t find anything as easily as I could. What are these categories anyways… just basketball, sportswear, running, soccer, training? What even is the purpose of the home tab? To have tab navigation then within one of those tabs you have a dropdown with more categories. What were you thinking product managers?
  5. [R3] Nike 3/5 · US Update app: It sad that one has to update constant to meet the criteria of a phone. Just fix the bug and leave the upgrade alone. Not everyone wants to update their phones. This is why people rather go with Android than being with IPhone and their rules. There was nothing wrong with the other versions. For this I will no longer serve my money and time to buy from NIKE. It does not serve my purpose
  6. [R19] Nike 1/5 · US Content Overload: I find it extremely difficult to shop on the Nike app as it overloaded with content. It would be nice to have a healthy balance of content and products. The current format makes it difficult to just search for products.
  7. [R1] Nike 2/5 · US Great for Shopping annoying for Alerts: Functionally wise, this is a good app. However, when you try to filter on just men’s clothing, it does not show you only men’s items. The most annoying thing with this app is when you delete messages you still have a red circle on the app icon on your home screen. I think they do this on purpose to get you to go back into the app. But it never removes those
  8. [R4] Nike 1/5 · US The app doesn’t send the confirmation code: The app doesn’t work
  9. [R7] Nike 1/5 · US Why is it bad: It wouldn’t even send the code and I’m trying to get In but your app cause me madness and I’m piss and I don’t understand why your app doesn’t give me the code
  10. [R9] Nike 3/5 · US Nike App: Please add a “Sign in with Apple” option. The current login process is frustrating because I have to sign in and then go to my email every time to retrieve a passcode. Using Apple Sign-In would make the experience much faster, smoother, and more convenient.
  11. [R12] Nike 3/5 · US todo agotado: mi pregunta es para que tienen la app si la mayoria de los zapatos lo tienen agotado? que les pasa se supone que deberían tener disponible algo xd
  12. [R21] Nike 3/5 · US Do better: I love nike but when there is a limited edition and Im waiting weeks to get the drop. I place my order within less than 5 seconds and I still don’t get it. It gets annoying when it happens over and over.
  13. [R30] Nike 3/5 · US Never get latest drops: No matter if I’m right on the app, click on my notification, submit my payments. It always say i didn’t get it sold out.. no matter what I try.
  14. [R34] Nike 1/5 · US This app is a lie: Tried to order some shoes. said I could order them at 10 A.M. when the shoes dropped had a reminder and I was on the app. Second before 10 A.M. had my pre card Installed & address. Pick my size and press pay and it wouldn’t process my payment. Five minutes later. All the shoes was sold out. I could’ve went to the store and got them instead. Garbage.
  15. [R6] Nike 3/5 · US Bugs: I was seeking help because when I customized a pair of shoes the app reverted the color to something I didn’t order . The feature to talk with representatives sucks. The representative closed the chat without allowing you to respond. My rep name was Selina
  16. [R37] Nike 1/5 · US Drop product NIKE MIND 001: Drop product NIKE MIND 001 3 times i try to buy from the first colour, i klick just 10.00am after that pending payment. And thens sold out. You just kiding bro!! No need drop that thing in apps. Just sell all them to your resseler mtf
  17. [R20] Nike 5/5 · US Great but I need help: The Nike app is great there are so many shoes and clothing that u love but i haven’t been able to access it because it won’t let me sign in or sign up anymore because it says “error user not able to access” if anyone can help em out with that please help me
  18. [R112] Finish Line 5/5 · US Shoes: I buy a lot of shoes for my whole family from here. Online orders normally come early with standard shipping or at least on time. if I ever have any problems with online shipments, I can go to the store and they will always help me figure it out, exchange shoes or whatever it is that I need with no problem.
  19. [R115] Finish Line 1/5 · US Horrible company: You can never chat with an associate, emails come back that they are not taking them and when I call I keep getting hung up on and never connected with customer care! Placed an order and never received it and can not get ahold of anyone in customer care. Do not buy from this horrible company!
  20. [R117] Finish Line 1/5 · US App and customer service is horrible: We ordered shoes about a month ago, never received them. Finally got through to customer service after calling for 4 days. They cancelled that order and said we would receive a refund. They also gave us a $20 coupon. Went to order the shoes again and tried to use the $20 and just kept getting a error code. Tried calling them again and was on hold for an hour

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store