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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Dayuse.com vs Hotels.com

Dayuse.com 4.9★ · Free to download 65
Winner Tie
Hotels.com 4.8★ · Free to download 70

Dayuse.com is better for its unique daytime hotel booking service, despite its app's technical glitches and occasional reservation issues, while Hotels.com is a more traditional booking platform with a wider selection and better overall reliability.

Full reviews: Dayuse.com · Hotels.com

Dayuse.com offers a niche service for booking hotel rooms for daytime use, which many users find valuable for short rests or getaways. However, it struggles with app stability, reservation accuracy, and transparent pricing. Hotels.com, a more established platform, provides a broad range of hotels and generally reliable booking, though some users report issues with customer service, app speed, and reward program changes.

Head to head

Unique Service Offering edge: Dayuse.comR8R11R35R38
Dayuse.com Dayuse.com is highly praised for its unique concept of booking hotel rooms for daytime use, allowing users to rest, freshen up, or have a quiet getaway without booking an entire night R8R11R35R38. Many find this service invaluable for travel or personal needs R11R38.
Hotels.com Hotels.com focuses on traditional overnight hotel bookings, offering a wide variety of accommodations for standard stays . Its users appreciate the convenience of finding hotels for trips and vacations.
Reservation Reliability edge: Hotels.comR3R9R22R25
Dayuse.com Dayuse.com faces significant issues with reservation reliability, with multiple users reporting that their bookings were not found by the hotel upon check-in, even after prepaying R3R9R22R25. Some hotels reportedly do not honor Dayuse.com reservations or are not partnered with the app as advertised R22R25.
Hotels.com Hotels.com generally provides reliable reservations, though some users have experienced issues with bookings not being found or confirmed . There are also instances where hotels did not honor the booked room type or price .
Pricing Transparency and Value tieR1R7R10R16
Dayuse.com Dayuse.com is criticized for misleading pricing, with hidden taxes and fees that make the final price significantly higher than initially displayed R1R7R10R17. Some users also find that the daytime rates are comparable to or even higher than booking a full night elsewhere R16.
Hotels.com Hotels.com users occasionally report issues with pricing, including unexpected added taxes that make bookings more expensive than competitors and hotels charging more than the app's listed price . Some also feel the prices are too high for the quality of the room .
App Performance and User Interface edge: Hotels.comR4R6R15R18
Dayuse.com Dayuse.com's app is frequently described as clunky, buggy, and prone to crashing R6R18. Users report issues with reservations not appearing, the app forgetting login details, map functionality problems, and keyboard blocking buttons R4R6R15.
Hotels.com Hotels.com's app also experiences performance issues, with users reporting it being slow and lagging . Some recent updates have caused login problems and difficulties accessing accounts .
Customer Service and Support tieR19R28R64R67
Dayuse.com Dayuse.com receives strong criticism for poor customer service, with users struggling to get timely help via phone or email when problems arise R19. Support responses are sometimes canned and unhelpful R28.
Hotels.com Hotels.com also faces significant complaints regarding customer service, with users finding it difficult to reach a human representative due to chat limitations and endless phone trees R64R88R91R99. Some users report being unable to get refunds or modifications even with notice R67.
Pick Dayuse.com if

you need a hotel room for a few hours during the day for rest, work, or a quiet escape R8R11R35R38. You are willing to double-check your reservation directly with the hotel and navigate potential app glitches for the unique service it offers R3R9.

Pick Hotels.com if

you are looking for traditional overnight hotel bookings with a wide selection of properties . You prioritize a generally reliable booking experience, even if the app can be slow or customer service challenging at times .

Evidence note: Dayuse.com has a significantly smaller user base and fewer reviews compared to Hotels.com. The negative reviews for Dayuse.com often highlight critical issues like non-existent reservations and misleading pricing, which are fundamental to a booking app. Hotels.com's negative reviews, while numerous, cover a broader range of issues, including hotel-specific complaints, app performance, and customer service.

Frequently asked

Does Dayuse.com offer free cancellation?
Dayuse.com used to offer true free cancellation without prepayment, but recent changes require a prepayment fee that is not refunded upon cancellation, even for rooms advertised with 'free cancellation' R1.
Are the prices on Dayuse.com transparent?
No, Dayuse.com is often criticized for misleading pricing, with hidden taxes and fees that are buried in the details, making the final price significantly higher than what is initially displayed R7R10R17R26.
Can I easily contact customer service for Hotels.com?
Many Hotels.com users report significant difficulty contacting customer service, with complaints about inability to type in chat, international phone numbers, and an endless phone tree that blocks access to a human representative R64R88R91R99.
Do hotels always honor Dayuse.com reservations?
No, multiple Dayuse.com users have reported that hotels did not have their reservations, even after receiving confirmation, and some hotels stated they were not partnered with the app or only honor requests if rooms are available at the time R3R9R22R25.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Dayuse.com 4/5 · US I love this app: Me encanta tener esta app … para lugares solo para ir un rato .. a la alberca o a lo que sea I love it
  2. [R11] Dayuse.com 5/5 · US Great For Travel: So happy I found this helps out a lot when I just want to stop to rest & freshen up, while traveling
  3. [R35] Dayuse.com 5/5 · US Amazing: This was an option I knew nothing about. I love the way you can spend time at exclusive hotels early in the day.
  4. [R38] Dayuse.com 5/5 · US Great App: This a great way to get a room for early access. If you need a nap, shower, or just a relaxing daytime getaway. You don’t pay until you actually check in and there’s no cost if you have to cancel but do cancel on the app if you can’t make it so hotels don’t get annoyed with Dayuse.
  5. [R3] Dayuse.com 3/5 · US My experience: I love this idea of this app. What’s not good is that my reservation never made it to the hotel and I didn’t have a reservation or room when I went to check in. Fortunately the hotel had a daytime space for me. Please fix this glitch with Super 8 Monee.
  6. [R9] Dayuse.com 3/5 · US Prepaid online-No Reservation: I pre paid online and was sent a confirmation that the hotel confirmed. I get to the hotel and not only was there no reservation, the hotel itself doesn’t accept online payments
  7. [R22] Dayuse.com 1/5 · US Hotel did not honor reservation: USELESS APP. I booked a day room for 8am arrival and received a confirmation from the app. When I arrived at the hotel, they told me no rooms were available. They also told me they only honor these types of requests if they have rooms available at the time. So basically, this app will make a reservation that the hotel may or may not honor. I then called the numbe
  8. [R25] Dayuse.com 1/5 · US Zero Stars: Decided to try this service. Booking was simple and easy. Got my confirmation email. The day of my reservation, the hotel at Courtyard Marriott in Waikiki said they did not have any history of my reservation, the confirmation number I showed them did not come up and that they have been booked for all day for dayuse. I feel like I got scammed by the app and by Marriott. I will be tellin
  9. [R1] Dayuse.com 1/5 · US The app has become worse due to hidden prepayment policies: I used to love using this app because it didn't require any prepayments and offered true free cancellation. However, the recent changes have made it very frustrating to use. Even when a room says "free cancellation," you are now required to pay a prepayment fee that varies wildly depending on the hotel. To make matters worse, if you cance
  10. [R7] Dayuse.com 1/5 · US Misleading pricing: Be very cautious about hidden taxes and fees. They are listed but buried in the details, so unlike hotels.com, the price you see in big numbers will be much more than posted. Seems silly they don’t just post the final price so we can easily compare apples to apples. Each hotel has their own extra fees.
  11. [R10] Dayuse.com 1/5 · US False advertising: Booked a hotel for $160 (obviously i expected taxes at time of payment) hotel was $300 and a completely different time slot! Not sure if this is the hotel or the app but the app should have a better way to indicate prices and confirmation of time! i felt totally scammed but needed the room really bad.
  12. [R16] Dayuse.com 1/5 · US Good concept but it doesn’t work: It’s a nice concept. But in my area. The prices are often a bit higher on this app, than if you just purchased for a whole night. On here it will be listed for $100 but I’ll find it on for around 80-90 somewhere else. Also it seems like this app has a habit of making fake reservations.
  13. [R4] Dayuse.com 2/5 · US Fails to list reservations as a way to search: App used to be more useful and allow me to search my reservations. Now it does not and causes me to make multiple identical reservations to be sure I did. Wastes lots of my time that way.
  14. [R6] Dayuse.com 3/5 · US Great service, but app needs work: I use this service quite a bit, but I’ve found that the app can be clunky. More often than not my reservations don’t show up until I force close and restart the app multiple times.
  15. [R15] Dayuse.com 3/5 · US Reservation unavailable: My reservation does not show up on the app. To verify, I had to go online to make sure my reservation is current.
  16. [R18] Dayuse.com 3/5 · US Bugs instantly: Soon as I downloaded it, it’s displaying prices in Euros - instantly lost my trust
  17. [R19] Dayuse.com 1/5 · US No help: Good conceptually, terrible customer service if you actually need help. Not available in a timely manner via phone nor email if problems arise.
  18. [R28] Dayuse.com 1/5 · US Hotel showed the reservation canceled: When I contacted support I got a canned response that had nothing to do with my issue, blaming the hotel. Think I would have been better off booking direct.
  19. [R64] Hotels.com 1/5 · US Worst customer service: Impossible to get a hold of someone. Purposely won’t let you type in chat. Phone numbers are international
  20. [R67] Hotels.com 1/5 · US Used and abused: Was unable to be refunded or move my booking after I tried with twenty four hours notice because my wife was ill. Instead arrived to swim with my son and the room wasn’t ready, I’m a clearly empty hotel. I guess they can take your money but can’t help you out if there’s any kind of problem.
  21. [R17] Dayuse.com 5/5 · US Great app: Ensure you read all fees before booking as some fees and hidden and only in the fee and taxes tab
  22. [R26] Dayuse.com 5/5 · US No tan buena: El valor que indica con el valor que te cobran no coinciden, pésimo servicio
  23. [R88] Hotels.com 1/5 · US A.I. BLOCKS ACTUAL ASSISTANCE.: HOTEL FULL OF ROACHES AND NO HUMAN TO ASSIST,
  24. [R91] Hotels.com 1/5 · US Can’t get to a human.: App is ridiculous. I need a live person not an endless phone tree.
  25. [R99] Hotels.com 3/5 · GB Help doesn’t help: I’ve been really struggling to get a sensible answer from the chatbot. Please can you have the option of asking for a human when it’s not working. Not impressed.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store