Head-to-head
Password Manager vs LastPass Password Manager
Password Manager
65
Winner
Password Manager
LastPass Password Manager
70
Password Manager (mSecure) is a reliable password manager with strong security, but its recent shift to a subscription model and poor customer service have alienated many long-time users, making LastPass a potentially more stable choice if its reviews were available.
Full reviews: Password Manager · LastPass Password Manager
Password Manager (mSecure) is praised for its reliability and ease of use over many years, with users appreciating its security and cross-device syncing. However, recent changes to a subscription model have led to significant user frustration over lost features, constant upgrade prompts, and poor customer support, overshadowing its core strengths.
Head to head
Password Manager Users appreciate Password Manager's ability to store various types of personal information beyond just passwords, including credit cards, driver's licenses, and secure notes R2. It offers cross-device syncing across iPhone, iPad, Android, and Windows, often via WiFi without a third-party cloud R8. Some users like new features such as easily seeing old passwords R8. However, many long-time users report that features they previously paid for, like custom fields or renaming fields, have been removed or moved behind a new subscription paywall R19. Some users also noted issues with passwords not showing on Apple Watch R18 or the inability to create new accounts without a subscription .
LastPass Password Manager No reviews for LastPass were provided to assess its features and functionality.
Password Manager Password Manager is frequently described as easy to use, with a straightforward interface and simple access R5. Users appreciate the convenience of Face ID for unlocking the app R3. However, some users found the newer version harder to navigate than older ones , and others reported the app becoming slow . The constant pop-ups for upgrades also detract from the user experience R9R10.
LastPass Password Manager No reviews for LastPass were provided to assess its ease of use.
Password Manager Many users have relied on Password Manager for years, calling it 'rock solid' and 'reliable' for storing and recovering passwords and personal information R2R8. It is praised for its security . However, a significant number of recent reviews report critical data loss issues, with users losing years of information after updates, phone upgrades, or app reinstalls R1R7. Some users also experienced spontaneous deletion of records R4 and syncing failures .
LastPass Password Manager No reviews for LastPass were provided to assess its reliability and data security.
Password Manager Password Manager was initially offered as a one-time purchase, with many users paying an upfront fee for a lifetime or premium subscription R1R9R13. The recent shift to a subscription model has caused widespread frustration, with users feeling that features they previously paid for are now behind a paywall, or they are constantly nagged to upgrade R9R10R13. Some users feel it's a 'bait and switch' or 'greedy' move .
LastPass Password Manager No reviews for LastPass were provided to assess its price and value.
Password Manager Customer service for Password Manager is consistently described as lacking or horrible R3R6R7R14. Users report that support responses don't match their questions, they receive no answers to emails or tickets, or are simply told they forgot their password despite using the same one for years R3R7R14. Some users feel support is 'all but useless' and doesn't know their own product .
LastPass Password Manager No reviews for LastPass were provided to assess its customer support.
Evidence note: The comparison is heavily weighted towards Password Manager (mSecure) as no user reviews were provided for LastPass Password Manager. This limits the ability to provide a balanced head-to-head comparison on all dimensions.
Frequently asked
What are the main complaints about Password Manager (mSecure)?
The main complaints about Password Manager (mSecure) are related to its recent shift from a one-time purchase to a subscription model, which has led to users losing previously paid-for features, constant upgrade prompts, and feelings of a 'bait and switch' R13. Additionally, many users report critical data loss after updates or phone changes R1R7 and consistently poor customer service R3R7R14.
Is Password Manager (mSecure) reliable for data storage?
While many long-term users have found Password Manager (mSecure) to be reliable and secure for storing personal information for years R2R8, there are numerous recent reports of significant data loss, with users stating they lost all their passwords and information after updates, phone upgrades, or app reinstalls R1R7.
Does Password Manager (mSecure) offer good customer support?
What reviewers actually said
Built only from these 60 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] Password Manager The best password app: I have been using mSecure for 6 years now. It is the most reliable and effective method for storing and recovering my passwords along with personal information for myself and my family in regards to identity information.
- [R8] Password Manager Rock solid: It just works: Update: Recent reviews misrepresent things. The developer responses are legit. This app works solidly and is well-supported. I’ve relied on the app for many years and found it to still be rock solid. I especially like that I can keep my passwords on my phone and on my Mac and sync between the two via WiFi - no third party cloud required. I like the new features including
- [R18] Password Manager Passwords are showing on Apple Watch: Passwords for the login template do not show on the Apple Watch app
- [R19] Password Manager Disappearing Pro Features: Like others, I paid for the one time pro version a few years ago. When they changed to a subscription model, they moved me to an “essentials” plan that they continually say never lost features. Well slowly but surely things have gone on both iOS and Windows. Can no longer rename fields or make custom fields. For a while they had only removed it from the iOS app and I cou
- [R3] Password Manager Customer Service is Lacking: It was time to upgrade my iPhone. For the past few years, I’ve always used Face ID to open the app. I’ve switched computers and made the mistake of not keeping the password into the app… my bad. My problem was loading the app to the new phone as Face ID wouldn’t work. I tried numerous times to email for help. They did respond but the answers never seemed to match my q
- [R5] Password Manager Switched back: I used mSecure for seven years. I was close to retirement and with all of the protection I have on my laptop, I got hacked. Went through all my various accounts and changed passwords and user names. In doing so I also reviewed a number of sites to find out what is the best Password Manager. 1Password came up a number of times. Went through the hassle of changing over. The reviews l
- [R9] Password Manager Will the nagging to upgrade never end!: Bought this as it was a one time purchase. But now every time I use the app it’s a constant nag window. Other me the option but don’t keep on………….
- [R10] Password Manager Try something else.: I purchased the app a few years ago and was happy with its streamlined interface and ability to sync between devices. Unfortunately after a big update cycle they started heavily pushing subscriptions for higher tiers and now there is an advertisement that pops up every single time I open the app. I’m searching to find a suitable replacement but I dread the chore of moving al
- [R1] Password Manager Read the recent reviews: Used this app for >8 years and loved it. Paid the upfront 1 time fee. Suddenly the app disappears from my phone due to a total revision of the previous version. Couldn’t find any of my info, credit cards, DLs, student loans, SS info on myself, kids parents, pictures of all my important cards, birth certs, all website logins…. I wanted to throw up. Luckily I remember I had b
- [R4] Password Manager Complete Unreliable Garbage: I have used this for years and it just gets worse. Their latest feature is spontaneously deleting records you are working on. I have tried to get off this vendor locked trash but it’s very difficult and they of course will not help to do that. Keep away from this at all costs. You will thank me later.
- [R7] Password Manager Lost 10 years of information!!: This app was my go to for 10 years. I got a new phone and lost everything. “customer support” was horrible. Would not listen to my problem. Unable to solve the issue. Just kept telling me I forgot my password… the same password I used for 10 years. Unable to re-populate with any backup I had diligently completed. Definitely a glitch on mSecure‘s side, but cost me
- [R13] Password Manager Where is the Button for Zero Star: Years ago, I invested in a lifetime pro subscription, only to be deceitfully downgraded by the developer to the essential plan. This blatant disregard for customer loyalty and trust is nothing short of shady. The developer’s instability is further highlighted by this unethical move, leaving users questioning the reliability and integrity of their services.
- [R6] Password Manager Need more customer service people: Need more customer service people
- [R14] Password Manager Great App, Less Than Desirable Customer Service: This is a great app. The paid-for version is totally editable. I totally endorse. The down side, if you need to get a hold of a live body because of an issue…good luck! No phone number to reach a live person, and they don’t seem to answer to emails. I submitted a ticket days ago, and submitted another one this morning and all I get is crickets! If I
Synthesized from 60 recent App Store reviews · updated July 2026 · View on the App Store