Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Password Manager vs Keeper Password Manager

Password Manager 4.8★ · Free + IAP 40
Winner Keeper Password Manager
Keeper Password Manager 4.9★ · Free to download 70

Keeper Password Manager is the better choice due to its more reliable performance and better customer support, despite recent price increases.

Full reviews: Password Manager · Keeper Password Manager

Password Manager suffers from significant issues with data loss, syncing, and a frustrating shift to a subscription model that has alienated long-time users. Keeper Password Manager, while facing criticism for recent substantial price hikes, generally offers a more stable and secure experience with responsive customer support.

Head to head

Reliability & Data Integrity edge: Keeper Password ManagerR1R2R4R7
Password Manager Many users of Password Manager report critical issues including spontaneous data deletion, complete loss of information after updates or phone changes, and decryption errors, leading to significant distress R1R4R7R36. Some long-term users, however, still find it rock-solid and reliable R2.
Keeper Password Manager Keeper Password Manager users generally find the app reliable for storing passwords and information R2. However, a few users have reported issues with data disappearing or the app hanging during login .
Ease of Use & Features edge: Keeper Password ManagerR2R5R17R18
Password Manager Password Manager is praised by many for being easy to use, with a streamlined interface and good security features like Face ID R2R5R17. However, some users find the newer version less intuitive and report issues with syncing across devices . There are also complaints about losing the ability to create new accounts or custom fields without a subscription .
Keeper Password Manager Keeper Password Manager is widely regarded as easy to use with an intuitive interface, autofill, and secure storage . Users appreciate features like password generation and multi-platform capability . Some users, however, report issues with 2FA options , and the app not working on iPadOS or with Touch ID .
Customer Support edge: Keeper Password ManagerR3R6R7R14
Password Manager Password Manager's customer service is a significant pain point for many users, described as lacking, horrible, unresponsive, and unhelpful R3R6R7R14. Users report receiving unmatching answers, being told they forgot their password despite using it for years, and not getting issues resolved.
Keeper Password Manager Keeper Password Manager generally receives positive feedback for its customer support, with users praising quick, clear, and helpful responses . However, some users report issues with support regarding refunds and price discrepancies R107.
Price & Value tieR1R9R10R12
Password Manager Many long-term users of Password Manager are highly dissatisfied with the shift from a one-time purchase or lifetime subscription to a recurring subscription model R1R9R10R12. They feel features they previously paid for are now behind a paywall, and are constantly nagged to upgrade.
Keeper Password Manager Keeper Password Manager users express significant frustration and anger over recent substantial price increases, with some reporting hikes of nearly double, triple, or even quadruple their previous annual subscription costs R63R67R69. Many long-term users are cancelling their subscriptions due to these price changes, feeling it's no longer worth the cost, especially with free alternatives available R63.
Pick Password Manager if

You are a new user who doesn't mind a subscription model and prioritizes a simple interface, and you are comfortable with potentially less responsive customer support.

Pick Keeper Password Manager if

You prioritize reliable data storage, a generally stable app experience, and responsive customer support, and you are willing to pay a higher subscription fee.

Evidence note: Recent reviews for Password Manager are heavily skewed negative due to the change in pricing model and data loss issues, while Keeper Password Manager's recent negativity is almost exclusively focused on significant price increases. The lifetime ratings for both apps are high, but recent user sentiment indicates a decline in satisfaction for both, albeit for different reasons.

Frequently asked

Can I trust Password Manager with my data?
Many users report significant data loss, spontaneous deletion of records, and decryption errors after updates or switching devices, making it difficult to trust Password Manager with critical information R1R4R7R36.
How much does Keeper Password Manager cost?
Keeper Password Manager has recently increased its annual subscription price significantly, with users reporting hikes from around £10-£24 to £39.99 or even £79.99 for family accounts, leading many to cancel R63R67R69R71.
Is it difficult to cancel Keeper Password Manager?
Some users report that Keeper Password Manager has an aggressive payment renewal system with no simple way to cancel, automatically renewing subscriptions and making it difficult to stop payments or get refunds R65R89R107.
Can I delete my data from Keeper Password Manager if I don't subscribe?
Several users report that after their free trial expires or if they don't subscribe, they are unable to delete their data from Keeper Password Manager without paying for a subscription, which they describe as scandalous R99R109R119.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Password Manager 1/5 · US Read the recent reviews: Used this app for >8 years and loved it. Paid the upfront 1 time fee. Suddenly the app disappears from my phone due to a total revision of the previous version. Couldn’t find any of my info, credit cards, DLs, student loans, SS info on myself, kids parents, pictures of all my important cards, birth certs, all website logins…. I wanted to throw up. Luckily I remember I had b
  2. [R2] Password Manager 5/5 · US The best password app: I have been using mSecure for 6 years now. It is the most reliable and effective method for storing and recovering my passwords along with personal information for myself and my family in regards to identity information.
  3. [R4] Password Manager 1/5 · US Complete Unreliable Garbage: I have used this for years and it just gets worse. Their latest feature is spontaneously deleting records you are working on. I have tried to get off this vendor locked trash but it’s very difficult and they of course will not help to do that. Keep away from this at all costs. You will thank me later.
  4. [R7] Password Manager 1/5 · US Lost 10 years of information!!: This app was my go to for 10 years. I got a new phone and lost everything. “customer support” was horrible. Would not listen to my problem. Unable to solve the issue. Just kept telling me I forgot my password… the same password I used for 10 years. Unable to re-populate with any backup I had diligently completed. Definitely a glitch on mSecure‘s side, but cost me
  5. [R5] Password Manager 5/5 · US Switched back: I used mSecure for seven years. I was close to retirement and with all of the protection I have on my laptop, I got hacked. Went through all my various accounts and changed passwords and user names. In doing so I also reviewed a number of sites to find out what is the best Password Manager. 1Password came up a number of times. Went through the hassle of changing over. The reviews l
  6. [R17] Password Manager 5/5 · US Best Ever: Easy to use. Easy access. Great security. I have been using this program for over 10 years and have compared it to others. This is the best.
  7. [R18] Password Manager 3/5 · GB Passwords are showing on Apple Watch: Passwords for the login template do not show on the Apple Watch app
  8. [R3] Password Manager 3/5 · US Customer Service is Lacking: It was time to upgrade my iPhone. For the past few years, I’ve always used Face ID to open the app. I’ve switched computers and made the mistake of not keeping the password into the app… my bad. My problem was loading the app to the new phone as Face ID wouldn’t work. I tried numerous times to email for help. They did respond but the answers never seemed to match my q
  9. [R6] Password Manager 3/5 · US Need more customer service people: Need more customer service people
  10. [R14] Password Manager 4/5 · US Great App, Less Than Desirable Customer Service: This is a great app. The paid-for version is totally editable. I totally endorse. The down side, if you need to get a hold of a live body because of an issue…good luck! No phone number to reach a live person, and they don’t seem to answer to emails. I submitted a ticket days ago, and submitted another one this morning and all I get is crickets! If I
  11. [R9] Password Manager 3/5 · GB Will the nagging to upgrade never end!: Bought this as it was a one time purchase. But now every time I use the app it’s a constant nag window. Other me the option but don’t keep on………….
  12. [R10] Password Manager 2/5 · US Try something else.: I purchased the app a few years ago and was happy with its streamlined interface and ability to sync between devices. Unfortunately after a big update cycle they started heavily pushing subscriptions for higher tiers and now there is an advertisement that pops up every single time I open the app. I’m searching to find a suitable replacement but I dread the chore of moving al
  13. [R12] Password Manager 3/5 · GB Upgrade Now: Please get rid of the very annoying Upgrade Now banner that appears every time I open the app. I don’t need a constant reminder that there is an upgraded version. If it wasn’t for this irritation I would have given a higher star rating.
  14. [R36] Password Manager 5/5 · US They just updated the app and locked everything out.: I have been using this app for years. One day ago, they updated the app, and it crashed, locking up all my passwords with the only option to reset, and destroy every one of them. You will never get them back! I am dead in the water. this is the feeling that you never want when you buy one of these apps. They need to fix it and fix it fast, but
  15. [R63] Keeper Password Manager 3/5 · GB Too expensive with free alternative: The price hike seemed unnecessarily big (nearly double) for no extra features. So I moved. That’s about it. Hope that helps. A bit more detail… Been using Keeper for 5 years or so. Been useful. However, the doubling of the price this year made me try the native password app on the Mac / iOS. You can migrate from one to the other fairly easily by exporting Kee
  16. [R67] Keeper Password Manager 1/5 · GB It worked fine but then the price blew up. Switching to a reasonable manager: It worked fine but then the price blew up. Switching to a reasonable manager. You cannot justify a price increase a year from £24 to £40. A few pounds I would understand but not this much. That’s extortion and just the kind of thing to make me now switch to someone who isn’t ripping me off.
  17. [R69] Keeper Password Manager 3/5 · GB Nearly doubling its price in 2026: I have used this app for years but I am absolutely shocked to receive an email saying it’s Price from £22.99 to £39.99. I can’t justify that and I’m actually angry at the audacity.
  18. [R71] Keeper Password Manager 5/5 · GB Great App: It’s a brilliant app, but how on earth can they justify a price rise from £22.99 to £39.99 in one step!!! 🤬
  19. [R65] Keeper Password Manager 5/5 · GB None Existent Subscription Control: Very aggressive payment renewal system with no simple way to cancel. They automatically renew a subscription every year without you being able to stop the payments. They take away your control of your own subscriptions which shouldn’t be allowed complained and they simply direct you to a terms of service and say tough no refunds. Still without any cancel my subs
  20. [R89] Keeper Password Manager 1/5 · GB Works but beware. There is no way to cancel or stop a subscription: Very aggressive payment renewal system with no simple way to cancel. They will automatically renew a subscription every year without you being able to stop the payments. If you complain they simply direct you to a terms of service and say tough no refunds. Still without any cancel my subscription option.
  21. [R107] Keeper Password Manager 1/5 · GB Will not give me a refund: My keeper yearly subscription was due in two weeks time and I was going to cancel the subscription before it was due. However keeper took the money from my PayPal account around 2 weeks before the current subscription expired! When I tried to get the money back, which was the same day they took my money they refused to pay it back but admitted it was taken out before my
  22. [R99] Keeper Password Manager 1/5 · GB Data breach concerns: I downloaded the free version of this in 2016. Out of fear of a data breach I tried to delete some information, but I cannot edit anything without paying £39.99. I should be able to delete my personal information with paying the company to do so. NOT RECOMMENDED. DO NOT USE!
  23. [R109] Keeper Password Manager 1/5 · GB PAY TO DELETE?: Trial expired, I HAVE TO PAY TO DELETE MY DATA FROM THIS APP, I was switching password managers DUE to the fact this is a free trial scam, and I CAN'T DELETE MY OWN DATA. This has to be breaking some kind of law.
  24. [R119] Keeper Password Manager 1/5 · GB Can’t delete data: No obvious way to delete data unless I pay for a subscription. Scandalous. Everytime I press delete I can the subscription pop up and nothing gets deleted.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store