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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Toters توترز vs Careem

Toters توترز 4.7★ · Free to download 60
Winner Tie
Careem 4.6★ · Free to download 60

Careem is generally preferred for ride-hailing with a more established service, while Toters توترز is a strong contender for delivery, despite both facing significant customer service and pricing criticisms.

Full reviews: Toters توترز · Careem

Toters توترز is praised for its delivery service and customer support in some instances, but frequently criticized for high costs, incorrect orders, and poor refund processes. Careem is a well-known ride-hailing and delivery app, often lauded for its service and driver quality, but it struggles with app glitches, inconsistent pricing, and customer service issues, especially regarding refunds and cancellations.

Head to head

Service Reliability & Order Accuracy tieR1R7R13R28
Toters توترز Toters توترز users frequently report receiving wrong orders, with some stating that errors occur in one out of every three deliveries despite detailed instructions R7R13. There are also complaints about orders being canceled or not received at all R1. However, some users praise its fast delivery and good service R28.
Careem Careem users experience issues with food orders being canceled without refunds , and some drivers accepting rides but not arriving, leading to charges R84. There are also reports of food being delivered to the wrong person or double charges for rides . Despite these issues, many users describe Careem's service as smooth, easy, and amazing .
Customer Service & Support tieR1R4R8R11
Toters توترز Toters توترز receives widespread criticism for its poor and unresponsive customer service R1R4R13R17. Users report difficulties getting refunds, with some waiting for weeks R4R17 or even having their accounts banned for requesting too many refunds R31. Conversely, some users commend the support team for being professional and resolving issues quickly R8R11R16.
Careem Careem's customer service is frequently described as awful, useless, and unhelpful, especially in resolving issues like double charges or canceled orders . Users report difficulties contacting support and issues with refunds not being issued . However, some users have had positive experiences, with support teams being helpful in resolving subscription issues .
Pricing & Value tieR6R15R25R27
Toters توترز Toters توترز is often criticized for high delivery costs R6 and inflated prices compared to restaurant menus, sometimes by 2,000-3,000 R15R49R57. Users feel exploited by misleading free delivery offers and issues with 'Toters Plus' discounts R25R27. Some users appreciate the discounts and free delivery when available .
Careem Careem users frequently request price reductions and complain about unclear or non-fixed prices for taxi options . There are reports of being charged extra or double for rides and issues with promo codes not working . Some users also feel that Careem's offers are scams and that the Careem Plus subscription is pointless if it doesn't work in other countries .
App Functionality & Features edge: Toters توترزR5R9R12R14
Toters توترز Toters توترز is generally considered a good app R5R12, but users point out glitches that need fixing R12. Specific feature requests include the ability to add special requests to food orders R9 and a field to write or photograph needs for Toters Fresh R14. Users also report issues with signing up and the app causing phones to overheat and drain battery .
Careem Careem users report numerous technical problems and glitches, leading to a poor customer experience R94. Issues include the app disconnecting when trying to book a car R81, inability to edit shopping baskets or pay R84, and the app becoming slow and less accurate with new features R90. A significant missing feature is the ability to add multiple stops for rides R98. Users also miss the old, simpler app interface .
Driver Quality & Safety tieR2R16R33R63
Toters توترز Toters توترز has mixed reviews regarding drivers. Some users praise delivery personnel as professional and helpful R16, while others mention issues with non-Lebanese delivery boys R2. There are also serious concerns about reckless drivers R33.
Careem Careem's drivers receive significant criticism, with some described as unprofessional, dirty, or scammers R63. Users report drivers canceling rides after starting them to defraud customers and issues with drivers being late or canceling if they dislike the fare . Safety concerns are raised about seatbelts being blocked in cars . However, some users describe drivers as very respectful and the service as safe .
Pick Toters توترز if

You prioritize delivery services and are in an area where Toters توترز has good coverage and reliable service, as some users experience R2R14. You are willing to navigate potential customer service issues for the convenience of a delivery app R8R11R16.

Pick Careem if

You need a ride-hailing service primarily, as Careem is well-established in this domain . You are comfortable with a widely used app despite its reported glitches and customer service challenges, especially if you have had positive experiences with its drivers .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service, refunds, and pricing, which are common pain points for delivery and ride-hailing services. The high lifetime ratings for both apps suggest that a large user base has generally positive experiences, but recent reviews highlight persistent problems. The free-to-download model for both means many users might be sensitive to any costs or service friction.

Frequently asked

Are there issues with refunds on Toters توترز?
Yes, many Toters توترز users report significant problems with refunds, including long delays (up to 4 weeks for some, R17), refunds not being processed for incorrect orders R4, and accounts being banned for requesting too many refunds R31.
Does Careem have problems with app functionality?
Yes, Careem users frequently report technical problems and glitches, such as the app disconnecting when trying to book a car R81, inability to edit shopping baskets or pay R84, and the app becoming slow and less accurate with new features R90R94.
Are delivery costs high on Toters توترز?
Yes, many Toters توترز users complain about high delivery costs, with some noting that prices are inflated by 2,000 to 3,000 compared to original restaurant menus R6R15R49R57.
Can I add multiple stops on Careem rides?
No, a significant missing feature in Careem's ride service is the inability to add multiple stops, which users find inconvenient compared to other rideshare apps R98.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Toters توترز 2/5 · US bad service: many times i have orderd things but i haven’t received anything and sometimes the costumer service won’t even amswer
  2. [R7] Toters توترز 1/5 · US Bad service: I placed many orders, and often they weren't what I asked for. Sometimes the item wasn't as pictured, and we'd say 'no problem,' but then it would be completely wrong. The last straw was when I asked for compensation several times due to poor quality and discrepancies, they permanently closed my account. What kind of app rules are these? I had 22 orders from my account, and 4,000 of my money was in it, and they wouldn't let me withdraw it. · translated
  3. [R13] Toters توترز 1/5 · US Horrible costumer service: This is the first time I ever write a review on any app but it got too ridiculous to the point that I had to share. I’v ordered toters multiple times and the amount of errors that have accumulated are surreal. Every 3 deliveries, 1 of them is wrong despite detailed instruction in the boxes, and the extra next step no costumer should do, contacting costumer service to ens
  4. [R28] Toters توترز 5/5 · US Review: Fast delivery, great service
  5. [R4] Toters توترز 1/5 · US Poor customer service: One small refund wasn’t solved in almost 2 months now and they already make money from each transaction and order while not taking care of their customers. That’s just bad business
  6. [R8] Toters توترز 5/5 · US Toters: The best delivery app. Our greetings to the support team. · translated
  7. [R11] Toters توترز 5/5 · US Excellent app: An excellent app in terms of customer service, addressing any sudden issues immediately, and having most restaurants available. The only downside is the commission on every order. · translated
  8. [R6] Toters توترز 3/5 · US coast: The cost of delivery is high, let it vary depending on the location, somewhere close why 3,000
  9. [R15] Toters توترز 1/5 · US Diyala: The prices are too high; there's a three thousand difference between the restaurant and Toters. · translated
  10. [R25] Toters توترز 1/5 · US Greed and exploitation: It says free delivery for orders over 8,000, but when you order, they add delivery fees. It says the discount is only for Toters Plus; you subscribe to Toters Plus expecting discounts, but when you order from restaurants, it says the discount is for Toters Plus, and when you order from Toters Plus, it says the discount is for restaurants. Initially, the app served the customer, but recently it has become all about greed and exploitation 👎👎👎👎👎 · translated
  11. [R27] Toters توترز 1/5 · US Failed app: After it was free, it was a very good app with discounts and free delivery. Now, after becoming a subscription, it's one of the worst experiences I've seen. The app has gone from bad to worse and failed miserably. · translated
  12. [R5] Toters توترز 5/5 · US Good app: Nevertheless, it needs to rise to the level of competition. · translated
  13. [R9] Toters توترز 3/5 · US Special request: The app is good itself but when you order food you cant add any special requests. A person might not want a specific item on their food or they might have something to tell the restaurant. Please consider adding that feature.
  14. [R12] Toters توترز 3/5 · GB Good app overall.: The app is good overall. There are a few glitches that can be solved. Customer service could be better. I had called someone because I received the wrong type of coffee she promised me to send me the right one but it never happened.
  15. [R14] Toters توترز 5/5 · US Hay Al-Furat: One of the best apps. I wish they would stick to this system... and add a field in Toters Fresh where we can write or photograph our needs so we truly won't need anyone else. · translated
  16. [R2] Toters توترز 5/5 · US Bravo: We now have an organized service in Lebanon, almost like America. There's a very small problem with the non-Lebanese delivery boy that we need to overcome because the management tracks every small mistake, just like in Los Angeles, and this is something that makes us proud in our country. Bravo Toters. · translated
  17. [R16] Toters توترز 5/5 · US Professional: They deserve the rating for everything. They are organized, from the excellent customer service to the delivery representatives; all are helpful and professional. If there's an issue with an order, they resolve it immediately, 24/7. I wish them success. · translated
  18. [R33] Toters توترز 1/5 · US Drivers: The drivers are reckless. We were out, and one of your drivers hit our mirror and fled. If he hadn't fled, it would have been... So, advise them. I don't mean anything by it, I'm just saying. · translated
  19. [R63] Careem 3/5 · US Average level, drivers between professional and filthy: The service is average, keep your expectations average. There are drivers who are extremely dirty/filthy, and you give them one star, but they still come to you the next day because the app chose them for you. So, if a driver comes and his car is dirty, I refuse to ride with him and ask him to leave, and I request a new driver hoping to find one who is available, respectful, and nearby. · translated
  20. [R17] Toters توترز 1/5 · US Unsuccessful Experience: 4 failed transactions they said 2-5 days for refund its been 4 weeks & I didn't got my payments yet. Terrible experience. The app is unreliable, and customer service is even worse. Support was unresponsive and failed to solve this issue and many many other. Very disappointed and would not recommend. Hope to see talabat in lebanon instead of this app
  21. [R31] Toters توترز 2/5 · US Disappointed: My main account with my phone number was banned because apparently I requested “too many refunds”. I ordered 1kg of mangoes and they all arrived with grey spots all over them and they smelled rotten. I contacted support and asked if I could get a refund, but they blacklisted my phone number because I also requested a refund once before this incident (I never requested a refund for so
  22. [R81] Careem 3/5 · US Careem not responding: I tried several times to book a car through the application but doesn’t work. As soon as I write my destination the application disconnects. I deleted it and reinstalled but same. Now I can’t order a car through the application.
  23. [R84] Careem 3/5 · GB When it works it's good!: I'm not sure if there is currently a glitch, but am unable to edit my shopping basket, or pay! So gave up and now heading to the shop... Also massive issue with Taxi bookings, drivers accept drive but never arrive! And you still get charged!!!
  24. [R90] Careem 3/5 · GB Deteriorating performance: The app seems to lose all its performance as it adds more and more “features” that mostly are not relevant.. with full speed internet, it still takes forever to load and accuracy of the map gets worse every time . I just want an effective and efficient car ride app that works smoothly.
  25. [R94] Careem 1/5 · US 👎🏻👎🏻: The application does not serve customers as it should and has a lot of technical problems that negatively effect the customer experience & it’s overall efficiency
  26. [R49] Toters توترز 1/5 · US Very bad option for ordering food: Extra fees on everything on the original menu. For example, a burger that costs 5, you find it for 7 on the app, and the discounts are fake. · translated
  27. [R57] Toters توترز 1/5 · US Unrealistic prices, more expensive than restaurants: They've inflated prices by two or three thousand or more, plus expensive delivery fees. They're like Talabat and others; once they succeed, greed starts, and they will fail like others. There are stronger competitors. · translated
  28. [R98] Careem 4/5 · US Great App but one missing important feature: The best rideshare app in the MENA region but please, there's one missing feature, it's 2026, how does the ride feature still have no way to add multiple stops? Every single rideshare app has the multiple stop feature/function but when you're using Careem you have to be used to ONLY having 1 stop,can you PLEASE add it? It's 2026 it's a very important fe

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store