Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
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The verdict on

International Calling

45
User verdict / 100 High confidence Divided

Yolla offers clear international calling at competitive rates for some users, but many recent reviews report significant issues with calls not connecting, unexpected charges, poor customer service, and app reliability problems, contradicting developer claims of an overhauled calling experience.

4.7★ lifetime (8,569) Free to download since 2015 by Yolla Calls International OU updated 0.3 mo ago recent negative 61% 120 reviews across 4 regions
Reliability & Connection Call Quality Pricing & Charges Customer Support App Functionality & Bugs
5★148
4★12
3★16
2★28
1★248
recent reviews across 4 regions, vs the 4.7★ lifetime average

Yolla is an international calling app that some users praise for its clear call quality and reasonable prices, often comparing it favorably to alternatives like Skype. However, a significant portion of recent reviews highlight critical issues such as calls failing to connect, unexpected charges, poor customer support, and general app unreliability across various devices.

What users like

  • Good call quality and clarity for international callsR2R5R19R25
  • Competitive or reasonable pricing compared to other servicesR16R19R35R36
  • Easy to use and top up for some usersR2R25R28R79
  • Responsive and helpful customer service for some issuesR57R73R174

What users complain about

  • Calls frequently fail to connect or drop unexpectedlyR6R7R9R10
  • Issues with adding credit, balance disappearing, or unexpected chargesR4R11R12R22
  • Poor or non-existent customer support for many usersR1R14R18R29
  • App is unreliable, buggy, freezes, or does not work on certain devicesR123R20R60R62
  • Mandatory phone number verification prevents use for travelers without local SIMsR3
  • Annoying prompts to rate the app after every callR13R54
  • SMS/text messaging feature is not working or buggyR150R309
  • Concerns about data privacy and spam calls after using the appR51R63R65

Latest update · v2.27.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Never worry about dropped calls again. We’ve overhauled the calling experience to keep you in control from start to finish. Instant Clarity: Quick Actions now launch faster, showing your available minutes and services before you dial. Live Tracking: Stay focused with a real-time countdown of remaining minutes during every call. Post-Call Control: A new summary screen lets you view usage, top up instantly, or leave feedback with one tap. Stay connected.

Recurring themes

Call Quality mixed
Many users praise the app for clear voice quality and good reception, stating calls are like talking to someone nearby. However, a significant number of recent reviews report poor call quality, where either side cannot hear the other, or calls drop frequently.R2R5R7R19
Reliability & Connection negative
A major recurring issue is the app's unreliability; calls frequently fail to connect, drop unexpectedly, or the app simply 'doesn't work'. This directly contradicts the developer's latest update notes claiming an 'overhauled calling experience' to prevent dropped calls.R6R7R9R10
Pricing & Charges mixed
Some users find Yolla's prices reasonable and even cheaper than alternatives like Skype. However, many others report being charged significantly more than advertised rates, experiencing credit disappearing, or being charged for failed calls.R4R11R16R19
Customer Support negative
While some users had positive experiences with responsive and helpful support, a larger number of recent reviews criticize the customer service as non-existent, slow, unhelpful, or automated.R1R14R18R29
App Functionality & Bugs negative
Users report various app bugs, including freezing, inability to add credit, SMS not working, and issues with contact management. The app also forces users to rate it after every call, which is widely disliked.R12R13R46R54

Who it's for

Yolla is for users who need to make international calls to both cell and landline numbers, especially if they are looking for an alternative to services like Skype R5R19R36. It might be suitable for those who prioritize clear call quality and can overlook potential app inconsistencies . It is NOT for travelers without a working local phone number for verification R3, users who expect consistent app reliability, or those who need robust customer support for billing or technical issues R1.

Evidence note: The recent reviews skew heavily negative (61.1% negative), which is a significant contrast to the lifetime rating of 4.67. This suggests a recent downward trajectory in user satisfaction, possibly due to new bugs or changes in service quality. While some positive reviews exist, the volume and severity of recent negative feedback regarding core functionality (connecting calls, billing) are substantial.

Frequently asked

Does Yolla offer free calls?
While Yolla promises free Yolla-to-Yolla calls, one recent review indicates that this feature is not working, and only paid calls are functional R71.
How much does Yolla charge for calls?
Yolla's advertised rates can be as low as 0.004 cents per minute, but some users report being charged significantly more, such as 25 cents per minute for calls to Ethiopia R27. Other users find the prices reasonable or even cheaper than alternatives R16R19R36.
Can I use Yolla if I'm traveling without a local phone number?
No, Yolla requires a working phone number that can receive texts for sign-up and verification, making it unusable for travelers whose primary phone number is not active for texts outside their home country R3.
Does Yolla have good customer service?
Customer service experiences are mixed; some users found support representatives helpful and responsive R57R73R174, but many others reported a lack of support, slow responses, or automated, unhelpful replies R1R18R29R38.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Great Honest App: Good quality voice Your balance never disappears and easy top off
  2. [R5] 5/5 · US great service!: Quality is good and this is a time that is impossible to call Iran but this service allows me to call both cell and landline with good wuality
  3. [R19] 5/5 · US Glad I found Yolla!: Very reasonable price for international calls, and sound is very clear. Yolla is the best alternative to Skype, or even better!!
  4. [R25] 5/5 · US Great Reception!: It’s my first time to use Yolla, l’m impressed how user friendly it is, and the reception is great! Love it!!
  5. [R16] 5/5 · US Ann: Amazing app, good prices. Thank you!
  6. [R35] 5/5 · US Awesome card: It’s gives more units than others
  7. [R36] 4/5 · US Better than Skype: Even cheaper than when Skype used to offer flat rate VOIP! And no service /restriction problems, so far.
  8. [R28] 5/5 · US Nice app: I like this app , it’s so easy and useful 💫 💫
  9. [R79] 5/5 · US Amazing App: Very easy to use. I can talk to my parents abroad easily, very fast connection just like I’m in my hometown
  10. [R57] 5/5 · US My apologies: Few days ago I downloaded Yolla because Skype is out of business now. Couldn’t call anywhere and, instead of connecting to the customer service I left a one star review. When I contacted the representative (in app) Marcus👍🏻🙏🏻 answered immediately with many advices. I contacted him about six hours and finally today it works. I apologize for my previous review and wish the company good
  11. [R73] 5/5 · US Customer service: Usually I don’t write reviews but I thought this might be helpful. I was a Skype user for ever and 😱 when I discovered I can’t call my mom for her birthday, found this app and for some weird reason wasn’t able to make a payment and credit the account. Flustered I searched for another provider, I wish I had reached out to customer service earlier because they are very nice and hel
  12. [R174] 4/5 · US I was wrong: It is true that I had a terrible experience with this app. But they did return my money. I appreciate that. The developers needs to work on it but at least they owned up and returned my money. ❤️ I hope something positive turns out for this app for their honesty.
  13. [R6] 2/5 · US Calling problems: App was great until lately it started say your call can not be completed but I have credit on my account
  14. [R7] 1/5 · US Garbage app did by waste your time or money: Ok so I have had nothing but problems and lots of spending money on this garbage. I have never had one call last through - god help you if your WiFi drops for one second. Countless calls over and over and it ain’t cheap. Absolutely trash I can’t not recommend enough
  15. [R9] 1/5 · US no working: no working
  16. [R10] 1/5 · US Call ends unexpectedly: Trying to call Jordan Airline, all calls ended unexpectedly when over 5mins
  17. [R4] 1/5 · US Fake rates: Expect to pay 3 times more than the prices they list in their tariffs. Will be a surprise!
  18. [R11] 1/5 · US Top up scam: I tried to top up two different numbers and I was charged for $4.60 but the recipient never received any credit, we contacted the local communication company and they denied receiving any top up’s, I asked Yolla to refund me , but they didn’t refund me. This was my experience don’t try to top up through them, they are scam.
  19. [R12] 1/5 · US Can’t add credit: I usually didn’t have any issues until today. I can’t add credit. That’s a big problem. I don’t want to call because I didn’t want to cut off in the middle of conversation. The screen was white out where adding credit. Please fix soon.
  20. [R22] 1/5 · US Does not work: Fake app. Lost $4.
  21. [R1] 1/5 · US No support: This app has no support so not a good option.
  22. [R14] 5/5 · US Engaño, estafa y fraude!: En caso de estar en Vzla no usar. No reembolsan ni dan servicio al cliente. Pésima APP
  23. [R18] 2/5 · US Follow-up: Hello I have been working with Markus on your support line for weeks. I have shared logs multiple times many screenshots, installed and reinstalled the app. Tried different phone numbers to different countries and all I get back is we are working on it.
  24. [R29] 1/5 · US Bad customer service: I’m not understand how your customer service working very bad you need to fix it to your customer service
  25. [R123] 3/5 · US Good App, But Buggy Experience: I have been using the app for quite some time now, and I find it extremely convenient for making international calls. However, from a user experience standpoint, the application has several issues. It frequently freezes, causing disruptions in the communication process. I have encountered this problem on the latest Apple models, including the iPhone 13 Pro and the i
  26. [R20] 1/5 · US Good if you only need it to work occasionally: I've used Yolla for several years and I have several issues with it. 1) it isn't reliable. Too often I go to place a call and it simple doesn't work. You contact support and eventually,days to weeks, it will start to work. If it was once or twice it is understandable but it happens too often for me to says this is a reliable application. Second item.
  27. [R60] 1/5 · US The app doesn't work: The app does not work on iOS. I downloaded it, paid for it and when I was going to call it doesn't do it. I had to use my grandmother's Android to be able to call.
  28. [R62] 1/5 · US No funciona para IPhone 16: La app no hace llamadas para iPhone 16
  29. [R3] 1/5 · US Waste of time. Usless: To sign up you need a working phone number that can receive texts. I'm currently traveling and just need to call a usa number. My phone doesn't work cause I'm out of the usa. This is totally useless! Like how about another form of verification? Imessage? Whatsapp? Upload and id? Nope, they don't offer any other option. If I had a working phone number I would just use that in
  30. [R13] 1/5 · US Have to rate the app after each call. So annoying!!!!!: Who designed it so it asks the user to complete a rating after EACH call. Really if i make 50 calls a day with this app it asks me to rate it 50 times!!! Fix this nonsense asap. Looking for alternatives as this is horrible.
  31. [R54] 1/5 · US Annoying nag screen after every call: Annoying nag screen after every call asking for rating! Such form of stupid annoyance makes this app a 1 star!
  32. [R150] 3/5 · US SMS Not Working: Call is working but SMS/text messaging doesn’t work. Tried multiple time but with no result. Developer, can you look into this SMS issue?
  33. [R309] 3/5 · GB SMS text issues: When you use sms feature now since an update it only shows the first 4 lines of message the rest disappears, I’m using a iPhone 16 iOS 18.3
  34. [R51] 1/5 · US Scam: After a few days of using this app I received a scam call from another country in a different language. The only explanation I have is that Yolla sell your information to everybody. Please be careful and don’t use this App.
  35. [R63] 1/5 · US Cannot Unsubscribe: It is not possible to unsubscribe promo spam emails since their link doesnt work. Not satisfied at all.
  36. [R65] 1/5 · US Scam company: Be careful. They refuse to delete you data no matter of California Consumer Protection Act (CCPA). I've asked them several times, to no avail. It's time to sue them for not following California law.
  37. [R46] 1/5 · US No se puede recargar: Al inicio todo bien la tuve por más de un año solo para urgencias familiares pero luego cada vez que intentaba recargar no se podía con ninguna tarjeta incluyendo el wallet de iPhone la elimine hoy por la frustración de no poder llamar a un fijo en un momento importante bajé otra aplicación y pude realizar mi llamada
  38. [R71] 1/5 · US Free calls not working: While they promise free Yolla to Yolla calls that is not the case - free calls are not working, only paid
  39. [R27] 1/5 · US Very expensive: The information states the rate is as small as 0.004 cents per minute. However after downloading the app, deposited cash, and made a call to Ethiopia, I found out that it charges about 25 cents per minute. They are ripping compared to Boss and other.
  40. [R38] 1/5 · US Scam: Scam it never worked Ai automated support they only spam the same answer "try again later" in 5 month never could use the money i added to my account. My best guess is that the other reviews are fake.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store