TurboTax

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R58] 5/5 · US Very helpful: I love turbo tax because they are trustworthy and easy. I’ve used turbo tax for years. The free version because my taxes are easy, no brainer every year until this year. I had a 1099. It made it a bit more difficult. They only thing I did Not like was the scare tactics they used to get me to upgrade upgrade upgrade. I barely made $27,000. and as you know that’s not much money for
2. [R63] 5/5 · US First time doing taxes: This was my first time doing taxes and I would definitely recommend it. Since it was my first time and i’m not that well educated on this subject i decided to go in person and get help with someone. She told me i would be returned $500 but she was charging me $250 for her service- I was shocked by the price she was charging me and starting exploring other options. I decide
3. [R81] 5/5 · US TurboTax is great unless you get Andrew C: Been using TurboTax for about 9 years now and usually have an easy time doing my taxes. Highly recommend it to anyone. However; my wife used TurboTax and decided to pay for a professional to do them for her. Andrew C. did my wife’s taxes and seemed to do a fine job at first. This was in March, at least a month before tax day. He calls a week later and s
4. [R123] 3/5 · US Turbo Tax: File Your Tax Return: I’ve used TT for years to do my taxes myself. Haven’t had any problems but this year they filed mine with a $1400.00 mistake to my detriment. It really hurt because I was counting on that money to pay overdue bills with. They didn’t say sorry or even try to help be see what had been done incorrectly. 😭😭😭
5. [R59] 5/5 · US Tax: +1 star for tax. +1 star for credits. +1 star for refund. +1 star for deductions. +1 star for the service.
6. [R4] 1/5 · US Gotnothingoutifthedeal: So I have used turbo tax before and I am noticing a pattern that I don’t like. Turbo tax each time says I am due a refund but I never receive one for various reasons. Turbo tax gets there money 212 dollars and I get nothing. By the way turbo tax uses an ACH withdrawal from my bank account in the middle of the night to make sure they get paid while I get nothing seems unfair
7. [R7] 1/5 · US Scam: I chose the free version but turbo tax picked the TurboTax Online Do It Yourself Premium 2025 which is an extra $139. Won’t let me switch because they claim I already paid but I haven’t even filed yet. Wouldn’t recommend to anyone.
8. [R10] 1/5 · US Not happy at all: I usually file with these guys every year. And every year there is an option to file free ad they advertise on tv. Well, this past year when I filed, I get an email saying that my bank will be charged $119.00 for a deluxe option that I never wanted and never selected. I’m moving on from these thieves. They are no better than the IRS. I learned my lesson. I just wanted let everyon
9. [R11] 1/5 · US No more. H&R Block is cheaper: It USED to be good. This year I had to buy the $350 tax package. $350!!! I’ve used turbo tax since the first year available For single use software!!!! Ive been rejected 3 times now. Their “expert advice” (yes I have unlimited help!) sits there asking me stupid questions for 30 minutes that have nothing todo with the problem
10. [R2] 1/5 · US Terrible help after service: I did the payment plan option to make monthly payments for what I owed and it has been a nightmare ive talked to probably over 50 different people in the last 3 months and the bank and nobody can answer what the issue is thay say it good but the payment does not go through and if you schedule a call for help and don’t answer with in 5 seconds there are suddenly no long
11. [R3] 1/5 · US Just go to a person: The AI chat bot it’s no help. I’ve been waiting on my returns for months and turbo tax helper does absolutely nothing. I can’t believe I paid my own money to do my own taxes. Just pay a human person to do them. This is not longer the convenience it was when it was free.
12. [R9] 3/5 · US Disappeared: My turbo tax expert hasn’t messaged me in a month and I finally called to get reassigned and now the calls just drop when I get call backs. When I do get people they are nice, just likely will do my taxes in person next year after this experience. 5/18 update I ended up getting a great expert to help - sadly, I signed up in April for the $150 offer and the price ended up being $536.
13. [R17] 2/5 · US Horrible Service: I purchased a full service plan, it was passed around five different advisors as they continue to drop with no explanation a restart every time. They have no customer service representation, only tax advisors can speak to you. They are authorized to do nothing for you for all the service problems. They hide behind their terms and conditions and put all the work on you- the custo
14. [R1] 1/5 · US Needs an update for IPad 9th gen: Not able to click on any of the bottom options in order to continue because of the bottom row options.
15. [R15] 1/5 · US They incorrectly filed my taxes.: I’m a single person with no dependents who owns no property and has had one employer. I received a letter from the IRS shortly after filing my 2025 taxes (on time) with a $100+ penalty for miscalculating my 2025 taxes (I already paid $2,800.) TurboTax is supposed to have a penalty guarantee for this kind of thing, but I’ve received no help at all and only get AI
16. [R19] 1/5 · US Not so expert: My tax refund was messed up even though I paid filing with expert review. Two or three different “experts” tried helping but now I end up needing to protest for my tax return. I previously didn’t need to do an identification validation quiz but I was prompted to do it, but it was too late and my tax return was adjusted to zero which now requires the protest.
17. [R22] 1/5 · US Disappointment: App is a massive drain on both battery and compute resources, to the point that I had to delete it because my phone was experiencing massive lag just by having it installed. Also made filing taxes way more difficult. Filed last year using Direct File from the government, and it was easy, straight forward and probably the most pleasant experience I’ve had filing taxes. Used turbo ta
18. [R5] 5/5 · US Scam: I didn’t receive my refund as promised under the terms of service., but yet you’re still attempting to charge me for an early refund Witness me. See you in court
19. [R6] 1/5 · US Low refund: How can someone with 40k a year only get a couple hundred back. Please explain this to me in great detail cause it doesn’t make sense.
20. [R16] 1/5 · US Refund: Tax return
21. [R8] 1/5 · US Garbage: I would like to personally thank the person who is responsible for the thousands of spam calls Ive gotten as result of my information being sold, apparently the deceptive “free file” didnt bring in enough revenue.. so thankful i can trust you with my SSN and income info, just not my phone number
22. [R18] 1/5 · US DO NOT USE TT- 10+ yr Customer Leaving for Good Reasons: Over the years turbo tax’s increasing greed has really been a turn off. It went from actually being free, to being over a $100 to file while every commercial still falsely advertises it “free” for the most basic. Well this year I went elsewhere and got faster filing that was ACTUALLY free. To top that off it’s very concerning to hear data is
23. [R43] 1/5 · US Use Free Tax USA instead: This dishonest and greedy company actually sends lobbyists to ensure that we have to continue to do this every year. How pathetic.
24. [R62] 1/5 · US Not worth it, Expensive for frustrating Experience: You have to consent to give your information on multiple forms. One of them is standard and the others are giving or selling your info. No good. I finished, paid, got confirmation and then two days later a get an email saying taxes were not finished. I had to go back in to fix it and now it’s late. I had a hard time with duplicate states showing
25. [R28] 1/5 · US Lied about payment: They’ll tell you you won’t have to pay to file and in the end I did have to pay $200. Called for help and was told there wasn’t anything they could do. Go to free tax USA they’re free!
26. [R23] 1/5 · US Do not use: Did taxes and paid turbo tax. Turbo tax took my money. Never got my refund. Come to find out turbo tax never filed my taxes according to H&R Block. Now I have to refile and get a penalty. And I don’t know why. They won’t let you do research to figure it out.
27. [R66] 1/5 · US Horrible service.: This company, TurboTax has influenced politicians in order to screw taxpayers over. We the People, were gearing towards free tax returns and TurboTax came in removed that possibility like lobbying. On top of that mess, they also trigger Identity claims on the IRS side. Meaning in short, if you’re using TurboTax confirm your identity on ID.me (IRS website) or wait the 21 days for
28. [R94] 1/5 · US American Traitors: Intuit, TurboTax’s parent company, has lobbied millions of dollars in the US government to keep filing expensive and protect company interests at the expense of everyday Americans. Use freetaxusa.com instead. TurboTax count your days.
29. [R114] 1/5 · US Had to file with a separate app: Taxes are already irritating, I really didn’t need to be charged $150 to get 1 phone where they never said anything to me and hung up after 10 seconds. In the end I received no help from experts and my taxes didn’t even actually file so I had to use a different company. Isn’t it great that these companies are lobbying so that the IRS doesn’t just give us the amou
30. [R20] 1/5 · US Gone down hill: At this point, I would rather take my time out of my day to go to a bank to go have a bank teller do my taxes for me for free by the way, not like TurboTax says it’s gonna be free but then takes $80 out for using the app and then it took $40 out of my return For ALSO using the app so I don’t even understand what happened but they took $120 out of my tax return for no reason and I d