Consumers Credit Union

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R9] 5/5 · US Review: Easy to use and provides a total balance on first page.
2. [R22] 5/5 · US Easy to use/ understand.: Easiest online account to use
3. [R23] 5/5 · US Great app!: Easy to use, handy to have, works well!
4. [R28] 5/5 · US CCU APP: Easy to use and reliable.
5. [R84] 5/5 · US Love the New App!: The new app is definitely going to take some getting used to, as some of the features have moved around and there are a few new features as well, but over all, I really love the new app! The organization is great and I love that I get the chance to review every transfer or payment before I make it! The last thing I want to do is accidentally add an extra zero or switch a couple
6. [R93] 5/5 · US Amazing!: So excited for the new functionalities offered! Thank you for being a leader in the ever changing world of technology! The upgrade to online banking and the app makes banking on the go a breeze!
7. [R98] 5/5 · US New Upgrade Thank You: Thank you for linking Credit Cards in easy to see format. Thank you for listening to us as we learn the new layout (it’s so pretty!) and make suggestions. This is so much fun to use on mobile! LOVE how we can open a savings account easy easy - #daughterwedding is now in the mix!
8. [R99] 3/5 · US I miss the old: The new one is much more organized and clean but the old was so simple. Also, with the new update I can no longer have it as an app widget and see how much is in my accounts when I swipe to the left on my lock screen. Please fix this ASAP!! I looked at it before purchasing anything with my card because the app can take a bit too long to load.
9. [R13] 3/5 · US Lag time: I like seeing all my accounts in one app. The only down side is the lag time between the ads and viewing account details.
10. [R27] 5/5 · US Great app I have full control: I must say this app is a game changer for me I am all ways in the know I highly recommend works as it should get it
11. [R33] 4/5 · US Great app!: Love this app mostly because you can do just about anything on it. I’ve banked with consumers for quite some time and I plan to stay with them! So glad they have an app!
12. [R54] 5/5 · US Easy to use and understand! Does all the stuff you’d hope an app would do!: See your balance? EASY! alert when my balance gets too low, YEP! Pay a bill from my phone, CAKE. Deposit a check from my living room? SNAP, and done. Obviously built using logic and common sense, this app just makes my financial life easy.
13. [R3] 5/5 · US Review: Good people
14. [R5] 5/5 · US Best bank ever: Best service ,best plans,an best customer service ever !
15. [R6] 5/5 · US Great credit union: I love Consumer’s Credit Union. They always give me the best service.
16. [R8] 5/5 · US Credit union services: Fantastic people fantastic place
17. [R21] 1/5 · US Annoyingly Laggy: Love Consumers, but this app is sooooo laggy. I’ve contacted IT and they just continue to tell me they have no idea what I’m referring to and haven’t had any other complaints. It takes a while to load and access my accounts upon opening. Once it’s open it’s fine, but lags terribly in the beginning. Once it’s finally running I’ve done what I’ve come to do and I’m ready to close
18. [R25] 1/5 · US Last Update Is Terrible: The last update slowed the response time of this App significantly. Now when the app is launched you have to wait for an advertisement to load. Then you have to click off the ad and wait again for the app to respond. Super annoying! It’s bad enough that I’m contemplating switching financial services to another company.
19. [R62] 5/5 · US Junk app: Freezing, takes too long to show money removed.
20. [R4] 1/5 · US Welp, you’ll owe me: My account says I have enough so imma go ahead and buy my morning coffee. Your app says the amount might be incorrect. Well, I’ve restarted, deleted and reinstalled, everything you have to in order to fix this and it still says the amount displayed could be incorrect. Tough luck. If you’re advertising I have the money, I have the money. Unfortunately this is false advertising.
21. [R48] 4/5 · US Deposit: I can no longer make a deposit online for some reason I have to go to the ATM
22. [R65] 5/5 · US Kinda lame: Really glitchy and will decide when it wants to let you into the app or not decline having nothing else running on your phone, and yeah if your getting this for the MOBILE part don’t bother because it won’t let you cash your checks because it’ll always say “back signature is unreadable” so now you have to scratch out the endorsement and go cash the check normally after worrying about t
23. [R78] 1/5 · US Awful: The changes made to this app have just complicated my online banking to a beyond frustrated level. Every Mobile deposit is error-ing out-still! My other institution is much more user friendly, after 29 years I may be leaving consumers credit union and moving all of my funds. You still need to work on this!
24. [R10] 3/5 · US Needs some work: Easy to use Platform. I wish I didn’t have to approve every login in to Quicken every single time.
25. [R58] 1/5 · US Not compatible: Most apps that links to your bank account uses “Plaid” and consumers is not compatible with it. Credit boosters, payday apps, bills, etc.I like this bank but thinking about changing just for this reason.
26. [R76] 3/5 · US Like old better: Still a good app but would still be great if the widget wasn’t taken away!!
27. [R79] 3/5 · US Got Rid of Great Features, UX much poorer: When we switched from a big bank to CCU their app was one of the highlights of the switch. The widget that allowed me to view my balance without opening the app was one of my and my husband's favorite features. The app was also easy to navigate and had not too many features clogging it up. Unfortunately, the update has removed many of those highlights. Th
28. [R17] 1/5 · US App functionality: By far the worst banking app I’ve ever used.
29. [R20] 2/5 · US Remove the chatbot: You desperately need to make the chatbot a moveable element or allow us to get rid of it completely. It covers other items in the app and then I can’t click to close a pop up or other icon.
30. [R24] 5/5 · US NO!: Love the app except the newest update. Please move that chat function. It is smack dab in the way of all the basic functions. Please put it down lower on the screen.
31. [R35] 2/5 · US Horrible app design and functionality: There’s little to no common sense with this app and how it functions. The dashboard looks like it was designed by a high schooler just learning to code.
32. [R29] 4/5 · US It’s good but not: It makes a lot of things easier but understanding when funds will be taken out of your account so sometimes I honestly don’t know how much money I have
33. [R74] 1/5 · US Tedious to Log in: It is very tedious to log in. Autofill fills in my user name and password, but then the app doesn’t think I typed in one or the other of the fields, so I have to re-enter a character. I have multiple accounts, so it extra annoying since I have to switch accounts all the time.
34. [R90] 1/5 · US So Aggravating: I would delete this app if it did not control all of our money. I have never called Consumers more then I have since the new app update. I cannot pay bills, I cannot access my money, and I cannot stay logged in. The aggravation continues because Consumers’ customer service is closed on Saturday afternoon and Sunday. The old app may have been simple, but at least it consistently wor
35. [R55] 3/5 · US Good but not Great: Good app but the face ID doesn’t work and I would like to be able to freeze my card from the app.
36. [R57] 3/5 · US onlinekzoo: Really needs the ability to track progress towards qualifying requirements for higher interest rate checking. That’s not just a useful feature it feels like a more honest and transparent approach, empowering members to track progress and take action within the month. Hope this gets added soon.
37. [R116] 3/5 · US Calendar: The scrolling for bill pay is very tedious. It would be much better if you had a calendar view.
38. [R86] 1/5 · US Latest update is very bad.: They recently changed the whole app, it’s not as easy to use as it used to be. They also seem to have removed the widget option, so now one has to log in to the app to check account balances. Terribly inconvenient.
39. [R95] 3/5 · US Bring back the widget: Please, please, please bring back the widget!! I used that more than anything. It was so nice to check our account balance quickly without having to login to check; A time saver really. Other than that the upgrade is fine.
40. [R82] 1/5 · US Very buggy: I used to love and utilize the mobile app very often, until they just came out with a new "updated" version. Very glitchy, does not allow me to deposit checks or transfer money, auto fills in "$0.000" when I attempt to type in an amount for either of these functions. I called customer service and they seemed to act like it was user error, even though they also have not been able to su
41. [R80] 1/5 · US Hate the new app: Does not support quicken or prism. Also, does not work with widgets on the iphone. Also, very glitchy. Loved the old app.